User's Manual

95
Additional information
95
Problem Check Remedy
The unit
is not
recognized.
Is your PC/Mac
recognizing the unit?
Windows: Check if the firmware
version of this unit is displayed
on the [About] tab of [DDJ-800
Settings Utility]. (p. 93 )
Mac: Check if the firmware
version of this unit is displayed
on the [About] tab of [DDJ-800
driver version display utility].
(p. 93 )
Are other applications
running?
Quit all applications including
also the screen saver and
resident software. (Before
quitting antivirus security
software and other security
software, disconnect the
Internet connection to ensure
the security of your PC/Mac.)
Are USB devices
other than this unit
connected?
Remove external hard disks
and the keyboard (for some
models), etc. to check the status
with only the built-in hard disc.
— If your PC/Mac has multiple
USB ports, check whether
the unit is recognized using a
different USB port.
Are multiple ASIO
drivers for units other
than this unit installed
on the PC?
Uninstall unnecessary ASIO
drivers.
For details on how to uninstall
ASIO drivers, check with the
manufacturer of the respective
ASIO driver.