User Manual

ENGLISH
35
"ErH" Error Code The Unit Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel.
Press and hold the Power Button for 2 secs to turn the unit off and allow grill to cool. Follow Care
and Maintenance instructions. After maintenance, remove the ashes and unburnt pellets from
burn pot and bottom of the grill and confirm positioning of all component parts. Once cooled, press
the Power Button to turn the unit on, then select desired temperature. If error code still displayed,
contact Customer Service.
"ErL" Error Code The Unit Is
Having Very Low
Temperature
Press and hold the Power Button for 2 secs to turn the unit off. Follow
Care and Maintenance
instructions. After maintenance, remove the ashes and unburnt pellets from burn pot and
bottom of the grill and confirm positioning of all component parts. Press the Power Button
to turn the unit on, then select desired temperature. If error code still displayed, contact
Customer Service.
"Err" Error Code
With
(AUGER) Icon
Flashing
Auger Not Primed Before the unit is used for the first time or anytime the hopper is completely emptied out,
the auger must be primed to allow pellets to fill the burn pot. If not primed, the igniter will
timeout before the pellets ignite. Follow Hopper Priming Procedure .
Auger Motor Is
Jammed
Remove cooking components from the main barrel. Press the Power Button to turn the unit
on, turn Temperature Control Dial to SMOKE, and inspect the auger feed system. Visually
confirm that the auger is dropping pellets into the burn pot. If not operating properly, call
Customer Service for assistance or a replacement part.
"Err" Error Code
With
(IGNITER) Icon
Flashing
Igniter Not Working
Properly
Remove cooking components from the main barrel. Press the Power Button to turn the unit on
and inspect the igniter. Visually confirm that the igniter is working by placing your hand above the
burn grate and feeling for heat. Visually confirm that the igniter is aligned with the hole in the burn
grate, and open to light the pellets. If not operating properly, follow Manual Start-up Procedure
to continue use of grill; however, call Customer Service for assistance or a replacement part.
Igniter Failure Igniter needs to be replaced. Contact Customer Service for replacement part.
"Err" Error Code
With
(FAN) Icon Flashing
Insufficient Air Intake
For Fan
Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and
Maintenance instructions if dirty.
Fan Not Working
Properly or Failure
Fan needs to be replaced. Contact Customer Service for replacement part.
"Err" Error Code
With Showing
"No Pellets" Icon
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System, Jammed
Auger
Press and hold the Power button for 2 seconds to shut down then reconnect. Check hopper to
check that fuel level is sufficient and replenish if low. Should the quality of wood pellets be
poor, or the length of the pellets too long, this may cause an obstruction in the feed system.
Remove pellets and follow
Care and Maintenanc e instructions.
"noP" Error Code Bad Connection At
Connection Port
Disconnect meat probe from connection port on the Control Board, and reconnect. Ensure
the meat probe adapter is firmly connected. Check for signs of damage to the adapter end.
If still failed, call Customer Service for replacement part.
Meat Probe Damaged Check for signs of damage to the wires of the meat probe. If damaged, call Customer Service
for replacement part.
Faulty Control Board Control Board needs to be replaced. Contact Customer Service for a replacement part.
Grill Will Not
Achieve Or
Maintain Stable
Temperature
Insufficient Air Flow
Through Fire pot
Check fire pot for ash build-up or obstructions. Follow
Care and Maintenance instructions
for ash build-up. Check fan. Ensure it is working properly and air intake is not blocked.
Follow Care and Maintenance instructions if dirty. Check auger motor to confirm
operation, and ensure there is no blockage in the auger tube. Once all the above steps have
been done, start the grill, set temperature to  and wait for 10 minutes. Check that the
flame produced is bright and vibrant.
Poor Fuel Quality,
Obstruction In Feed
System
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of
wood pellets be poor, or the length of the pellets too long, this may cause an obstruction in
the feed system. Remove pellets and follow Care and Maintenance instructions.
Temperature Probe Check status of temperature probe. Follow Care and Maintenance instructions if dirty.
Contact Customer Service for a replacement part if damaged.