Operating Guide Digital Mailing System Models DM225 and DM300
Contents ABOUT THIS GUIDE These instructions assume that your Digital Mailing System has already been installed by yourself, using the Quick Install Guide supplied. Used after initial installation, this Guide will act as a ‘refresher’ and provide additional information on operating techniques. Later, it will act as a reference when you wish to perform an operation which is only carried out occasionally (such as changing the meter setup etc.). 1.
Contents 3.
Contents Accounting Setup … … … … … … … … … … … … … … … … … … … Enable/Disable Account ……………………………………… Create Account … … … … … … … … … … … … … … … … … … Delete Account ……………………………………………… Change Account … … … … … … … … … … … … … … … … … … Clear All Accounts …………………………………………… Enable Passwords … … … … … … … … … … … … … … … … … Enable Clear Individual Accounts … … … … … … … … … … … … Meter Graphics … … … … … … … … … … … … … … … … … … … … New Ad … … … … … … … … … … … … … … … … … … … … … New Town Circle … … … …
Contents 6.
Introduction 1. INTRODUCTION About your new system Your new DM225/DM300 is a full-featured, programmable postage system that lets you tailor its operation to your own unique requirements. Your system comprises of a Postage Meter, which holds your postage and accounting information and a Mailing Machine which transports and prints your envelopes/tapes with postage. The DM300 system uses the Model F9MM Mailing Machine which offers a postage tape facility and envelope moistening.
Introduction Safety and Compliance Mains Connection In most countries your system is supplied with a moulded mains lead and plug. In other countries, or if the supplied lead is not used, the following information applies: 1. An approved mains lead for the country concerned must be used. 2.
Introduction General To comply with health and safety standards, operators must observe all local standard safety precautions relating to the operation of office equipment. In particular DO NOT remove covers from the machine. Keep fingers, long hair, jewellery and loose clothing away from moving parts at all times. In order to comply with Post Office regulations, DO NOT tamper in any way with Post Office seals. Compliance This is a Class A product.
Introduction Machine Identification 3 1 2 13 4 12 11 10 5 6 9 1-4 8 7
Introduction 1. Postage Meter Stores and controls your postage. You can remove the Postage Meter from the Mailing Machine if you need to. 2. Card Slot This slot accepts ‘smartcards’ which can contain new or updated Town Circle and/or Ad (slogan) information. 3. Stacker Finished mailpieces are neatly stacked here. 4. Front Access Cover Open to allow access to the print head. The Postage Meter has to be removed before this cover will open.
Introduction 7 8 9 10 11 12 13 14 1. LED Lights green when your meter is on. Turns orange when your meter is in sleep mode. 2. Operator Display Shows the current status of your meter. It normally shows the settings you use most often. You can display the postage used and postage available as well as your current ad and date selections. The display also prompts you through setup operations. 3.
Introduction 4. Normal Preset Press to return to the meter settings you use most often. 5. Custom Presets Press to select from a list of up to 10 custom meter settings. Each preset can include a name, a postage value, an ad, and an account number. 6. Date/Ad/Insc. Press to change the date or choose the ad you want to print. 7. Account Press to see and select from a list of accounts. The meter charges the postage used to the account you select and stores the information for report printing.
Introduction 1 2 3 4 1. Phone Socket Plug an analogue telephone line into this socket. This allows you to add postage automatically using the one-button refill facility (see Chapter 4). 2. Rear Cover Open this cover to replace the Ink Cartridge (see Chapter 5). 3. Communications This is used to connect your system to an external device Port like a Pitney Bowes ‘N’ Series electronic postal scale or a printer. This is a standard RS-232 serial port. 4. Power Inlet Plug the power cord in here.
Operation 2. OPERATION About this Chapter This chapter explains how to perform the functions you’ll use most often. It assumes you’ve installed the equipment correctly and set it up the way you want. If you haven’t yet set up your system, or you’d like to change one or more setup options, follow the instructions in Chapter 3. Operating Checklist Before operating the system, check the following: • Make sure the Postage Meter is correctly fitted to the Mailing Machine (see page 4-6).
Operation Sleep Mode Your DM225/DM300 is ENERGY STAR® Compliant. It automatically enters a low power (“sleep”) mode after 10 minutes of inactivity. This saves energy costs and helps preserve the environment. When the system enters the sleep mode, the display goes blank and the LED switches from green to orange. Press any key to wake the system. The system will revert to the normal preset settings and will ‘lock’ itself if the Meter Lock function is in use.
Operation Checking/Setting the Date The Ready Screen will show the date that is set to print on your mail (today’s date). If you wish, you can advance the date: Advancing the Date 1. 2. 3. 4. Press the Date/Ad/Insc key. Press 1 (Date). Press 1 (Advance Date). Press the Date/Ad/Insc key to advance the date one day at a time or key in the number of days you want to advance the date by. NOTE: You can’t advance the mail submission date by more than 30 days. The meter will display an error message if you try.
Operation Selecting an Account £0.27 Date: Ad: Acct: If you’re using the meter’s accounting feature, you will have to select an account before you can print postage. The meter prompts “No Account Selected” as shown in the example: 01.01.00 None None No Account Selected If you know the number of the Account you want… Simply key in the Account number, then press the Account key. or, if you don’t know the number of the Account you want… 1. Press the Account key to see a list of accounts.
Operation A short-cut to enter whole pound values is to enter the value in pounds followed by the decimal point. Enter For example, £11.00 can be entered: 1 1 . NOTE: If ‘High Value’ displays, you have entered a large postage value. The meter checks if you want to continue. Press yes to accept the value. To change the postage value you keyed in, press Clear (CE/C) and re-enter the value you want. Selecting the Normal Preset 1. 2. At the Ready Screen, press the Normal Preset key.
Operation Printing Postage To print an envelope without sealing... 1. 2. 3. 4. Hold the envelope by its bottom edge. Place the envelope ADDRESS SIDE UP on the feed deck. Push the envelope to the rear (A) so its top edge is up against the Mailing Machine’s back wall. Slide the envelope to the right (B) until the machine draws it in. The envelope will be printed and ejected into the stacker. IMPORTANT NOTE: Always ensure that your prints are clear and complete. Poor prints may be rejected by Royal Mail.
Operation 5. To complete sealing, compress the envelope stack after moistening to ensure proper glue adhesion. See Chapter 5 for instructions on refilling and maintaining the moistener. Printing Tapes Use tapes to apply postage to larger envelopes or parcels. On the DM225, individual tape sheets can be printed in the same way as envelopes. On the DM300, you can print tape strips one at a time or in batches of up to 25: Printing one tape on the DM300... 1. 2. 3. Enter the postage value you want.
Operation Account/Batch Totals Viewing the Totals 1. 2. Press the Acct/Batch Totals key. If you don’t use your meter’s accounting feature, the display shows the total postage used and the total number of pieces processed. If you use the accounting feature, the display shows the batch value and number of pieces printed for the currently selected account. Batch Value: Pieces: £00.81 4 Exit . . .CE/C Key Report . . .Insert Envelope or Press TAPE key Printing a Batch Register Report 1. 2. 3.
Operation Clearing the Account/Batch To clear the accumulated postage value and piece count information from the batch register or currently selected account: 1. Press the Acct/Batch Totals key, and while holding it down, press Clear (CE/C). 2. The account or batch value and piece registers return to zero. CAUTION: Make sure you really want to clear the account or batch register; once you do, you can’t restore the information.
Operation 2-10
Configuration 3. CONFIGURING YOUR SYSTEM The Options Key The Options key is the gateway to all your meter’s setup options. When you press Options, you’ll have access to the menu selections shown on the next page. Using these options, you can easily customize your meter to satisfy the unique requirements of your business. Navigating the Menus • • • • • • • To get to a menu item; key in its number. Press CE/C to back-out of a menu or clear an entry.
Configuration Options Postage Mode (page 3-4) Seal Only (page 3-4) Maintenance (page 3-4) Print Test (page 3-5) Fill Ink Reservoir (page 3-5) Ink Functions (page 3-4) Reports (page 3-6) Setup Menu (page 3-9) Meter Setup Report (page 3-6) Refill Summary (page 3-6) Account Reports (page 3-7) Configuration Report (page 3-8) Error Report (page 3-8) Detailed Report (page 3-7) Summary Report (page 3-8) A Basic Settings (page 3-9) Time of Day (page 3-15) Presets–normal/custom British Summer Time (page
Configuration A Display Contrast (page 3-9) Low Funds Warning (page 3-10) High Value Warning (page 3-10) Refill Setup (page 3-10) Print Position (page 3-14) Lock Code (page 3-14) Supervisor Password (page 3-15) Default Refill Amount (page 3-11) Refill Mode (page 3-11) Dialling Prefix (page 3-12) PB Phone Number (page 3-12) PB Account Number (page 3-13) Modem Type (page 3-13) The Menu Structure This diagram shows the menu structure available when you press the Options key.
Configuration Postage Mode What is it? Where is it? Action… Selects the meter’s standard operating mode. Choose this mode to perform all routine postage printing functions. In the Options Menu. Select Options > Postage Mode. The display prompts: “Mode set: Postage Mode” and returns to the Postage Mode Ready Screen. Seal Only What is it? Where is it? Action… Only available on the DM300. Select this option when you want to seal envelopes but you don’t want to print postage on them.
Configuration pressed Yes, the display prompts “Performing maintenance, Please wait...” this usually takes several minutes. When the purge is done, insert an envelope on the feed deck or press the Tape key (DM300 only) to run a print test. Then examine the print quality as described in ‘Print Test’ below.
Configuration Reports What is it? Where is it? Action… Select this menu when you’d like to print a record of certain information. In the Options Menu. Select: Options > Reports. You’ll see the following menu choices available: Meter Setup Report Refill Summary Account Reports Configuration Report Error Report Key in the number of the report you want to print. Your meter prints short reports on an envelope or tape strip.
Configuration Refill Statement Action… Place an envelope on the feed deck and guide it to the rear and right; or, on the DM300 press Tape. The meter prints the report. If the information can’t fit on one envelope/tape, the meter will ask for a second envelope or tape to be printed. Date of Refill Time Refill Amount 29.12.99 16:57 200.00 15.12.99 15:09 200.00 26.11.99 14.35 200.00 Account No.: 12345678 Meter No.: 6370000 Printed: 14.09.
Configuration Summary Report What is it? Where is it? Accounts Summary Action… A summary report of your accounting information. In the Account Reports Menu. Select: Options > Reports > Account Reports > Summary. Place an envelope on the feed deck and guide it to the rear and right; or, on the DM300 press Tape. The meter prints the report. If the information can’t fit on one page, the meter will ask for a second envelope or tape. Acct 1 Pieces 12345678 Postage £123456789 PB370000 14.09.
Configuration Setup Menu What is it? Where is it? Action… Select this to bring up a sub-menu of setup options available. In the Options Menu. Select: Options > Setup Menu. Allows you to select one of the following options: Basic Settings Time of Day Presets – normal/custom Accounting Setup Meter Graphics Advanced Functions Basic Settings What is it? Where is it? Action… Select this to bring up a sub-menu of various system settings available. In the Setup Menu.
Configuration Low Funds Warning What is it? Where is it? Action… The meter tells you when the postage remaining reaches a certain level. This amount is set at the factory to £10.00. If you wish, you can change the value using this function. In the Basic Settings Menu. Select: Options > Setup Menu > Basic Settings > Low Funds Warning Key in the value you want, then press Enter. The display shows the value you entered and returns to the Basic Settings Menu.
Configuration Default Refill Amount What is it? Where is it? Action… When you press the Refill key, the meter display automatically shows a suggested refill amount. This value is factory set at £200.00. You can change it to your own usual refill amount (the “default” value) using this function. In the Refill Setup Menu. Select: Options > Setup Menu > Basic Settings > Refill Setup > Default Refill Amount Key in the postage refill amount you usually add to the meter. This is the normal or “default” value.
Configuration Dialling Prefix What is it? Where is it? Action… Some phone systems require you to dial a prefix number (like 9) to get an outside line. Some systems also require a pause between the prefix and the phone number you’re dialling. This function allows you to set these parameters. In the Refill Setup Menu. Select: Options > Setup Menu > Basic Settings > Refill Setup > Dialling Prefix Key in the prefix number you want.
Configuration PB Account Number What is it? Where is it? Action… This function sets your Postage by Phone account number which is necessary to be able to refill your meter with postage funds. Your Postage by Phone account number is the 8 digit number supplied in your Information Pack. DO NOT confuse this account number with your general Pitney Bowes account for purchase of machines, etc. In the Refill Setup Menu.
Configuration Print Position What is it? Where is it? Action… Allows you to adjust the position of the meter impression with respect to the right edge of the envelope. You might do this to compensate for thick envelopes that present a stepped edge to the print head. In the Basic Settings Menu. Select Options > Setup > Basic Settings > Print Position Press 1 to shift the print position slightly to the left. Press again to shift it more to the left. Press 2 to shift the print position slightly to the right.
Configuration Supervisor Password What is it? Where is it? Action… This option allows you to set or change the supervisor password. The password prevents unauthorised access to the meter’s accounting setup functions. In the Basic Settings Menu. Select: Options > Setup Menu > Basic Settings > Supervisor Password Type in your current supervisor password and press Enter. Type in the new supervisor password. If you don’t want to use the supervisor password feature, type 0000.
Configuration British Summer Time (BST) What is it? Where is it? Action… This function lets you advance the meter’s clock by one hour during British Summer Time. In the Time of Day Menu. Select: Options > Setup Menu > Time of Day > British Summer Time The display shows the current time and tells you if ‘summer time’ is On or Off. It also asks if you want to change the setting. Press no (Options) if you don’t want to change the setting. Press yes (Enter) if you do.
Configuration • • An ad (if you have ads in your meter). A department account number to custom presets only (if your meter’s accounting feature is enabled). IMPORTANT! 1. You can’t specify a preset postage value that’s equal to or greater than the maximum settable limit. 2. Preset postage values are subject to the high value warning. 3. If the ad slogan specified by a preset is not available at the time of recall, the meter displays an error message. Where is it? Action… In the Setup Menu.
Configuration Edit Custom Preset What is it? Where is it? Action… The Custom Presets key on the control panel lets you select from a list of presets of the meter settings you use most often. Use this option to assign meter settings (postage value, ad and account) to a custom preset. In the Presets–normal/custom Menu. Select Options > Setup Menu > Presets–normal/custom > Edit Custom Preset The display shows a list of presets numbered from 0 (Normal Preset) to 10.
Configuration Delete Custom Preset What is it? Deleting a custom preset removes all the values assigned to it. These include the preset name, postage value, ad and account. Once deleted, the preset name is “EMPTY.” CAUTION! Once you delete a preset, its values are gone forever. Make sure you really want to delete it. Where is it? Action… In the Presets–normal/custom Menu. Select Options > Setup Menu > Presets–normal/custom > Delete Custom Preset The display lists all the presets.
Configuration Where is it? Your meter stores information for 10 accounts as standard. This can be increased to 50 or 100 accounts as an optional feature. In the Setup Menu. Select Options > Setup Menu > Accounting Setup NOTE: The display may prompt you to enter a supervisor password, depending on how your meter is set up. This limits accounting access to authorised personnel.
Configuration Create Account What is it? This function enables you to create a new account. Where is it? In the Accounting Setup Menu. Select Options > Setup Menu > Accounting Setup > Create Account Action… If a Supervisor Password has been set, you must enter this before you can gain access to the Accounting Setup Menu. Key in the four-digit password followed by Enter. When you select Create Account, you will be asked to type a name for the new the account.
Configuration Delete an Account What is it? Where is it? Action… This function enables you to delete (erase) an existing account. Use this function with caution – if you delete an account, the account and all its contents are lost. In the Accounting Setup Menu. Select Options > Setup Menu > Accounting Setup > Delete Account If a Supervisor Password has been set, you must enter this before you can gain access to the Accounting Setup Menu. Key in the four-digit password followed by Enter.
Configuration Clear All Accounts What is it? Use this function when you wish to clear the contents of all your accounts but leave the accounts themselves intact. Where is it? In the Accounting Setup Menu. Select Options > Setup Menu > Accounting Setup > Clear All Accounts Action… If a Supervisor Password has been set, you must enter this before you can gain access to the Accounting Setup Menu. Key in the four-digit password followed by Enter.
Configuration Enable Clear Individual Accounts What is it? Where is it? Action… When this feature is on you can clear all the information stored for a particular individual account. In the Accounting Setup Menu. Select Options > Setup Menu > Accounting Setup > Enable Clear Indv Acct If a Supervisor Password has been set, you must enter this before you can gain access to the Accounting Setup Menu. Key in the four-digit password followed by Enter.
Configuration New Ad What is it? Where is it? Action… Pitney Bowes offers a wide variety of standard and customised meter ads that can help turn your mailpiece into a powerful promotional tool. Your meter holds up to 10 ads in total. There are 5 internal ‘standard’ ads and a maximum of 5 ‘custom’ ads which can be made to your own requirements. The two kinds of ads are loaded in different ways. This section explains how to load your own ‘custom’ ads using an Ad Smartcard.
Configuration New Town Circle What is it? Where is it? Action… Use this function to load new Town Circle information into your meter. There may be an occasion, such as if you change address, when Pitney Bowes will supply you with an update Town Circle Smartcard. In the Meter Graphics Menu. Select Options > Setup Menu > Meter Graphics > New Town Circle The display prompts: “Insert card in slot.” Place the card into the slot in the top edge of the meter.
Configuration Enable Features What is it? Where is it? Action… This function allows you to add optional meter features, such as expanded account capacity or standard ads. You activate the option by entering a special feature code that Pitney Bowes provides when you buy the option. In the Advanced Functions Menu. Select Options > Setup Menu > Advanced Functions > Enable Features The display prompts “Enter code:” Key in the feature code Pitney Bowes gave you. Press Enter.
Configuration Replace Print Head What is it? Where is it? Action… This function allows a Pitney Bowes Service Engineer to install a replacement print head into your machine. In the Advanced Functions Menu. Select Options > Setup Menu > Advanced Functions > Replace Print Head This is not an Operator function. If you inadvertently select this option, press CE/C to exit. Tape Calibration What is it? Where is it? Action… 3-28 This menu option is available on the DM300 only.
Refill 4. ADDING POSTAGE About the Postage by Phone System The Pitney Bowes Postage by Phone System allows you to obtain postage funds for your Pitney Bowes Postage Meter without leaving your office – all you need is a telephone line. How does the system operate? The system consists of a central computer situated in our Data Centre at Harlow which holds details of the funds available in your Postage by Phone account.
Refill Connecting to a Telephone Line Check first that you have an analogue phone line. Virtually all phone lines in the UK can be used. The line is OK if… • It is a normal residential line. • The telephone line is connected to your facsimile machine. • You hear a change in tone pitch when buttons are pressed. • There is a label or inscription on your phone giving the “BABT Ringer Equivalence Number (REN)”. The meter cannot be used with digital ISDN lines or if your line uses pulse (LD) dialling.
Refill 3. 4. Connect the phone line to the socket (A) on the back of the meter. Connect the AC adapter cord to the meter (B). Plug the adapter into a suitable wall power outlet. A WARNING! Only use the AC adapter supplied by Pitney Bowes. Other adapters could damage your meter. B Checking your Postage by Phone Account Balance IMPORTANT! You should always have adequate funds in your Postage by Phone account before you attempt to add postage to your meter.
Refill Performing an Auto-Refill 1. 2. 3. 4. 5. Press Refill. The meter displays the normal refill amount. You can press Enter to accept the normal refill amount; or key in the value you want and press Enter. The refill amount can be up to £9,950.00 and must be in £50 increments. Make sure the phone line is connected (see page 4-2) and press Enter. The meter dials the Postage by Phone Centre. You’ll see these messages on the display during the refill: • The phone number the meter is dialling.
Refill Performing a Contingency Refill IMPORTANT! Make sure your meter is set up to perform a Contingency Refill before you follow the instructions below. See page 3-11, Selecting the Refill Mode. 1. 2. Refill Instructions 3. 4. Press Refill. The meter displays the normal refill amount. You can press Enter to accept the normal refill amount; or key in the value you want and press Enter. The refill amount can be up to £9,950.00 and must be in £50 increments.
Refill Refitting the Postage Meter If you removed the Postage Meter to carry out a refill, refit it to the Mailing Base in the following way: 4-6 1. Push back on the meter release lever so that the bottom of the lever points to the Remove position . 2. Slide the Postage Meter into its slot making sure it is correctly seated. 3. Turn the meter release lever so that the bottom of the lever clicks into the Operate position . The lever may be quite stiff and moderate force may be required.
Maintenance Filling the Moistener The moistener unit is only fitted to the DM300 system. 1. 2. 3. Check the moistener tank to see how much sealing solution is left. Add enough E-Z Seal® to bring the sealant level up to the top of the moistener tank. We recommend E-Z Seal because it helps keep your moistener clean and improves sealing efficiency. If the tank was empty, allow 30 minutes for the moistener pad to get completely wet. Check level Fill here CAUTION! Don’t overfill the moistener tank.
Maintenance Maintaining the Moistener (continued) Removing and Cleaning the Brush 1. 2. 3. Lift the brush holder up. Slide the brush out towards the front of the moistener tank. Clean the brush in a mild soap solution. Rinse thoroughly in plain water. Reinstalling the Brush 1. 2. 3. Position the brush as shown in the top illustration so the brush’s bottom edge is under the mounting tabs. Slide the brush back towards the rear of the moistener tank.
Maintenance Reinstalling the Moistener 1. 2. 3. Line up the yellow tab with the yellow slot. Slide the moistener tank into position on the Mailing Machine until the release lever snaps into position. Resume operation. Loading the Tape Strip Feeder The tape strip feeder is only fitted to the DM300 system. To load the tape feeder: 1. Remove any tape strips already in the feeder by pulling them straight out. 2. Load the new tape strips print side (white surface) UP.
Maintenance Replacing the Ink Cartridge Your actual ink usage will vary, depending on whether you routinely print ads, how many mailpieces you print a day and other factors. The meter display tells you when the ink supply is low or exhausted: “Low Ink” Replace the ink cartridge soon. You can print about another 300 meter impressions or leave the meter running for six days without printing. If you don’t have a replacement cartridge on hand, you should order one now. See Chapter 7 for ordering instructions.
Problems? 6. PROBLEMS? Getting Help There may be times when you need help to solve a problem, or you may want more information about how your Postage Meter and Mailing Machine work. Pitney Bowes provides several information resources. This Guide Please read the troubleshooting information in this chapter. In many cases, it should help you resolve the problem. The World Wide Web We encourage you to visit our support web site at: www.pitneybowestsg.
Problems? Power Problems No display on Postage Meter; meter won’t run • • • • Is the power cord plugged into both the Mailing Machine and wall outlet? Make sure the power cord is not connected to a switched wall outlet which has been turned off. Check the power lamps on the Mailing Machine and the Postage Meter. Both should be on. If the Mailing Machine power lamp is on, and the Postage Meter power lamp is off, the meter is not firmly seated.
Problems? Tape Feeding Problems Improper Loading (DM300 only) Load tape strips print side up and guide them all the way into the feeder—push them in as far as they’ll go. HINT: Always remove remaining tape strips before you add a new stack. Tape or Paper Fragments in Feeder (DM300 only) Clean tape strip feeder: 1. Remove the moistener (see page 5-1). 2. Slide the tape strip feeder cover to the left and remove. Slide cover to left 3. 4. 5. 6. Remove the tapes.
Problems? Printing Problems Meter stamp is incomplete or streaked; poor print quality Print nozzles clogged. Always ensure that your prints are clear and complete. Poor prints may be rejected by Royal Mail. If you notice missing lines in the print as shown in the illustration, perform printer maintenance as described on page 3-4 of this guide.
Problems? Moistening Problems Envelopes don’t seal (DM300 only) Incorrect feeding Make sure you slide the envelope flap under the blue edge of the feed deck. If you don’t, the moistener can’t wet the flap. Low sealant level Check the sight glass on the moistener. If the sealant level is low, refill the moistener with E-Z Seal solution. See the instructions on page 5-1. Dry moistener brush Try wetting the moistener brush. If the brush dries out quickly, replace the moistener wick as explained on page 5-2.
Problems? Refill Problems The display shows a series of messages during the auto-refill process This is normal. The meter is designed to display the progress of the refill. If the refill fails for any reason, the display tells you why. See pages 6-7 to 6-11 for an alphabetical listing and explanation of all display messages. Meter fails to connect to Postage by Phone Data Centre—no dial tone Meter not connected to analogue phone line Make sure you’ve connected your meter to a working analogue phone line.
Problems? Display Messages From time to time your meter will display an alert or error message. An alert tells you that something needs attention; an error message usually tells you about a fault condition you can fix. In rare instances you may have to call for service. We’ve listed the messages below, arranged alphabetically. Account Balance Low There’s not enough money in your Postage by Phone account to refill the meter with the amount you requested.
Problems? Display Messages (continued) Clock Adjustment Exceeded You tried to adjust the meter’s clock beyond the limit allowed. Press CE/C to set clock time again. Connection Lost The meter lost the phone connection with the Postage by Phone Data Centre during a refill. Press yes to repeat the call. Date Adjustment Exceeded You tried to advance the date by more than the 30 days maximum permitted. Press CE/C to return to the last valid advance date.
Problems? Ink Cartridge Empty The ink supply is used up. Replace the ink cartridge (see page 5-4). Inspection Due This message displays if you haven’t refilled your meter for 60 days. You can still operate your meter normally. The Data Centre normally performs this inspection during a routine modem (auto) refill by checking the funds used and the funds available.
Problems? Display Messages (continued) Low Ink The ink cartridge will need replacement soon. If you don’t have a replacement cartridge on hand, you should order one now (see Chapter 7 for ordering instructions). You can still print postage when this message appears. Meter Error XXXX A four-digit error code displays. Follow the instructions on the meter display. In some cases you may be unable to clear the error. When this happens, the display prompts “Call for service.” The phone number is on page 6-1.
Problems? Postage by Phone is Busy • • All lines to the Postage by Phone Data Centre are currently busy. Try again later. Check all the refill setup instructions (in particular, the dialling prefix) on pages 3-10 to 3-13 of this guide. Printer Error • • The printer needs maintenance. Follow the prompts to test the printer. See the detailed instructions on pages 3-4 and 3-5. You tried to print a report to an external printer and the printer is not connected or turned on/ready/on-line.
Problems? Blink Codes The power lamp on the left side of the Mailing Machine blinks when the system Power lamp detects an internal error. The number of blinks tells you what kind of problem occurred. You may be able to fix some problems by unplugging the Mailing Machine, waiting a few minutes, and then plugging it back in. If this doesn’t fix the problem, see the chart below for an explanation of the blink codes. Note the number of blinks.
Problems? 6 Blinks—Circulation valve home position sensor Call the National Service Centre. See page 6-1. 7 Blinks—Carriage home position sensor Call the National Service Centre. See page 6-1. 8 Blinks—Home position error Call the National Service Centre. See page 6-1. 9 Blinks—Fan error Call the National Service Centre. See page 6-1. 10 Blinks—Serial communications error You may need to replace the print head. Call the National Service Centre. See page 6-1.
Problems? 6-14
Reference 3. REFERENCE Specifications Equipment Size (without stacker): DM300: 356mm L x 368mm W x 381mm H DM225: 300mm L x 368mm W x 381mm H Weight: 8kg approximate Power Requirements: 100-240VAC, 50/60 Hz, 0.65-0.3A Compliance: See page 1-3 of this guide Operating Temperature: 4°C to 43°C Average Throughput: DM300: 65 letters per minute maximum. DM225: 40 letters per minute maximum.
Reference Supplies and Accessories Order Numbers Ink Cartridges Ink Cartridge, Red Non-Fluorescent Reference 766-E Tape Pack of 300 Tape Strips (for DM300) Pack of 1000 Double Label Sheets (for DM225) Pack of 500 Double Label Sheets (for DM225) 625-E SV83025 SV83019 E-Z Seal™ Pack of 4 Flip Top Bottles Dab it Bottle 1/2 Gallon Bottle 601-9E H601-7 SV92278 Late Night Posting Envelopes Pack of 200 SV92034 IMPORTANT INFORMATION Always use Pitney Bowes ink.
Reference Options Pitney Bowes offers a number of flexible options so you can tailor your mailing system to meet your exact needs today, and expand it as your business grows. Accounting Your system’s standard accounting feature tracks postage costs for up to 10 separate accounts. You can easily expand this feature to handle 50 or 100 accounts. Printing Your meter has several report functions, some of which require an external serial printer. Pitney Bowes offers serial printers to complement your meter.
Reference Hints and Tips …to ensure optimum performance of your Digital Mailing system. Useful Installation Hints and Tips • Follow ALL the steps in the ‘Quick Install Guide’. • When installing the ink cartridge ensure it is fully pushed down. • When the machine requests you to ‘Enter Account Number’ use your unique Postage by Phone (PbP) account number found in the top right-hand corner of your welcome letter.
We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. FOR SERVICE AND SUPPLIES: The Pinnacles, Harlow, Essex, CM19 5BD, U.K. Form No. SDC373 RevB (10-00) V5.
