SV61891 Rev. A ©2006 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically, without the express, written permission of Pitney Bowes. We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.
Alerting Messages Various messages are used throughout this guide to alert you to potentially hazardous or error causing conditions. These messages are as follows: WARNING! Alerts you to conditions or practices that could cause serious injury. CAUTION: Alerts you to conditions or practices that could cause damage to the equipment or to the material being run. NOTE: Provides a comment or explanation of the associated topic.
FCC Compliance This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications.
FCC Compliance of Modem This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. On the top of the control centre of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. The equipment is designed to connect to a two-wire, local switch, access loop start (Facility Interface Code 02LS2) with a standard RJ-11 interface.
DM230L/DM330L/DM350L Digital Mailing System Operating Guide Table of Contents Contacts Pitney Bowes Contact Information List ......................................... xii Pitney Bowes Web Sites ................................................... xii Our Help Desk ................................................................. xiii Postage By Phone®.......................................................... xiii Pitney Bowes Supplies ....................................................
Table of Contents Chapter 3–Running Mail Before You Begin ........................................................................ 3-2 Checklist ..................................................................................... 3-2 The Ready Screen ...................................................................... 3-2 Applying Postage and Running Mail ........................................... 3-3 Printing Postage on an Envelope ...............................................
DM230L, DM330L, DM350L Operating Guide Viewing the Weight in Imperial Units ........................................ 3-27 Adding or Correcting Postage................................................... 3-28 Printing a Statement of Mailing / Manifest ................................ 3-30 Test Print / Zero Dollar Indicia................................................... 3-32 Chapter 4–System Setup The Options Key: Navigating the Menus ....................................
Table of Contents Defining Presets ....................................................................... 4-22 Storing a Current Setting .............................................. 4-22 Viewing a Preset ........................................................... 4-23 Renaming a Preset ....................................................... 4-24 Deleting a Preset .......................................................... 4-24 Performing Updates, Add-Ons, and Enabling Features ...........
DM230L, DM330L, DM350L Operating Guide Chapter 7–Troubleshooting Getting Help ................................................................................ 7-2 Before You Call... ............................................................ 7-2 Power Problems ......................................................................... 7-3 Envelope Feeding Problems - DM230L/DM330L ....................... 7-3 Envelope Tape/Feeding Problems - DM350L ............................. 7-4 Tape Feeding Problems ......
Table of Contents x SV61891 Rev.
Contacts Chapter Contents This section lists all of the Pitney Bowes contact information. Pitney Bowes Contact Information List ...................................................xii SV61891 Rev.
Contacts Pitney Bowes Contact Information List xii Pitney Bowes Web Sites Go to www.pitneybowes.ca to: • • • • • View frequently asked questions (FAQs), Order PB supplies and accessories, Place requests for service, View order status for supplies, and Add postage to your Postage By Phone® account. SV61891 Rev.
DM230L, DM330L, DM350L Operating Guide Our Help Desk For direct questions, call: 1.800.672.6937. Customer Service Representatives are available Monday through Friday, 8:00 AM – 7:45 PM EST. Postage By Phone® To contact Postage By Phone®, call 1.800.387.4660. Pitney Bowes Supplies To order genuine Pitney Bowes supplies, call the Supply LineTM at 1.800.672.6937 or visit us online at www.pitneybowes.ca. SV61891 Rev.
Contacts xiv SV61891 Rev.
1 Specifications and Safety Information Chapter Contents What is IntelliLinkTM ..........................................1-2 Postal Requirements ........................................1-3 The Quick Reference Guide .............................1-3 Specifications ...................................................1-4 Important Safety Notes .....................................1-6 Telephone Safety Instructions ..........................1-9 SV61891 Rev.
1 • Specifications and Safety Information What is IntelliLinkTM IntelliLink, provides you with a digital gateway to an entire suite of services and information to help you move your mail more efficiently and enhance your business performance. It allows you to: Add Features On Demand You can easily download envelope ads and optional product enhancements such as departmental accounting. Download Postal Rate Updates The latest postal rates are downloaded precisely when you need them.
DM230L, DM330L, DM350L Operating Guide Postal Requirements The postage meter on your mailing system is a Postal Security Device (PSD) approved by the Canada Post Corporation to secure funds. Since it is licensed by the Canada Post Corporation, you must follow a few basic requirements. Canada Post Corporation Requirements • • • Mail must have the correct date and postage amount in the digital indicia. Metered mail must bear the postal code of the location where the mail is originated.
1 • Specifications and Safety Information Specifications Equipment DM230L/DM330L Size: 14"D (356 mm) x 14.5" W (368 mm) x 15" H (381 mm), not including stacker tray. Weight: 17.6 lbs. (8 kg), approximate. DM350L Size: 16.25D (413 mm) x 31" W (787 mm) x 16" H (406 mm), not including stacker tray. Weight: 29.0 lbs. (13.2 kg), approximate. DM230L, DM330L and DM350L Power Requirements: 120 VAC, 60 Hz, 3A Communications Ports: 1 USB; 1 Serial (RS-232); 1 RJ-11.
DM230L, DM330L, DM350L Operating Guide Specifications Material continued… (See Figure below) Minimum Size: 3.5" x 4.13" (89 x 105 mm), moistening; 3" x 4.13" (76 x 105 mm), non-moistening Maximum Size: 11.6" x 13.39" (297 x 340 mm) Minimum Flap Depth: 1" (25 mm) Maximum Flap Depth: 3" (76 mm) Minimum Thickness: 0.007" (0.2 mm) Maximum Thickness: 0.25 in.
1 • Specifications and Safety Information Specifications Maximum Imprint: $99.99 continued… Reset Type: Postage By Phone® Piece Count: Up to 8 digits (nonresettable) Important Safety Notes When using the DM230L, DM330L or DM350L, follow the basic safety precautions for all office equipment. • • Use only Pitney Bowes approved supplies, in particular aerosol dusters.
DM230L, DM330L, DM350L Operating Guide Important Safety Notes continued… • • • • • • • • • • The power cord wall plug is the primary means of disconnecting the machine from the AC supply. Do not use an adapter plug on the line cord or wall outlet. Do not remove the ground pin from the line cord. Avoid using wall outlets controlled by wall switches or shared with other equipment.
1 • Specifications and Safety Information Important Telephone Safety Instructions !!! The IntelliLinkTM Control Centre connects directly to analog telephone lines. For your protection, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons. These safety precautions include: CAUTION To reduce the risk of fire, use only 26 AWG telecommunication line cord either supplied with the machine or separate.
2 Getting to Know Your System Chapter Contents This chapter describes the parts of your DM Series systems. Parts of the DM230L/DM330L System .............2-2 Parts of the DM350L System............................2-4 DM350L Autofeeder Control Panel ...................2-6 IntelliLinkTM Control Centre DM230L/DM330L .............................................2-8 IntelliLinkTM Control Centre DM350L ..........................................................
2 • Getting to Know Your System Parts of the DM230L/DM330L System 1 3 2 4 DM330L - shown with Stacker 5 14 13 12 6 11 2-2 10 9 8 7 SV61891 Rev.
DM230L, DM330L, DM350L Operating Guide 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. SV61891 Rev. A IntelliLinkTM Control Centre - Contains the operator display, keypad and function keys for communicating with the mailing system and the build in postage meter (Postal Security Device, PSD). Operator Display - Shows the current status of your system and prompts you through all setup operations. Function Keys - Allow you to get information from the control centre and tell it what to do.
2 • Getting to Know Your System Parts of the DM350L System 2 3 1 4 5 6 7 2-4 8 SV61891 Rev.
DM230L, DM330L, DM350L Operating Guide 1. 2. 3. 4. 5. 6. 7. 8. SV61891 Rev. A Autofeeder Control Panel - Contains all of the levers for the feeder section of the DM350L. See DM350L Autofeeder Control Panel on the next page for more information. Moistener Container - Holds the sealing fluid for sealing the envelope flap. You feed the envelopes the same way whether you are sealing them or not. Tape Feeder - Holds 50 tape strips for use on oversized letters and packages (DM330L and DM350L).
2 • Getting to Know Your System DM350L Autofeeder Control Panel 1 2 2-6 SV61891 Rev.
DM230L, DM330L, DM350L Operating Guide 1. 2. SV61891 Rev. A Seal/No Seal - Use this to select seal or no seal. The position shown is for no seal. Thickness Selection Lever - Use this to adjust for the thicknesses of the envelopes you are feeding into your DM350L system. The setting shown here is for thin envelopes. The thick setting is for materials up to 1/4" (6.3mm) thick.
2 • Getting to Know Your System IntelliLinkTM Control Centre - DM230L/DM330L 1 2 3 4 ���������� ������������ 0.000kg 2006.08.17 $0.00 Class: None 5 ������������� ���������������� �������������� ����������������� Place mail on scale or Enter manual weight 6 ������������ ��������������� 7 �� 8 �������������� �� �������������� 9 ������������ ���������� 16 10 ��������������� �������� �� ��� 11 ������������� ���� ����� ��������� ������������ ��� ��� 12 13 14 15 2-8 SV61891 Rev.
DM230L, DM330L, DM350L Operating Guide 1. LED - Lights green when your control centre is on. Turns orange when your control centre is in sleep mode. 2. Operator Display - Shows the current status of your control centre. It normally displays the settings you use most often. 3. Lock Control Centre - When on, this feature prevents unauthorized use of your control centre. Enter your four-digit password to unlock the control centre. 4. Normal Preset - Press to return to the factory default setting. 5.
2 • Getting to Know Your System IntelliLinkTM Control Centre - DM350L 2 1 3 4 ���������� ������������ 0.000kg 2006.08.17 $0.00 Class: None 5 ������������� ���������������� �������������� ����������������� Place mail on scale or Enter manual weight 6 ������������ ��������������� �� 7 8 �������������� �� �������������� 9 ������������ ���������� 16 10 ��������������� �������� �� ��� 11 ������������� ���� ����� ��������� ������������ ��� ��� 12 13 14 15 2-10 SV61891 Rev.
DM230L, DM330L, DM350L Operating Guide 1. LED - Lights green when your control centre is on. Turns orange when your control centre is in sleep mode. 2. Operator Display - Shows the current status of your control centre. It normally displays the settings you use most often. 3. Lock Control Centre - When on, this feature prevents unauthorized use of your control centre. Enter your four-digit password to unlock the control centre. 4. Normal Preset - Press to return to the factory default setting. 5.
2 • Getting to Know Your System Machine Features - Side, Rear of DM230L/DM330L and DM350L 6 7 5 4 3 1 Control centre and the mailing system base. 2 1. Rear Cover - Open the rear cover to replace the ink cartridge. See Chapter 6 for instructions. 2. Power Receptacle - The power cord goes here 3. Autofeeder Port - (DM350L Only) Autofeeder cable attaches here. 4. Serial Port - Use this to connect your control centre to a Pitney Bowes serial printer. 5. Phone Jack - Plug an analog phone line here.
3 Running Mail Chapter Contents Before You Begin..............................................3-2 Checklist ...........................................................3-2 The Ready Screen ...........................................3-2 Applying Postage and Running Mail ................3-3 Printing Postage on an Envelope .....................3-4 Printing Postage on Tape Strips .................... 3-11 Printing Postage Using Presets ......................3-17 Sealing the Envelopes Only .......................
3 • Running Mail Before You Begin Before you run mail on your system, review the Checklist below. Checklist • • • • The Ready Screen Make sure your mailing system is plugged into a properly grounded, 110 VAC receptacle. Always follow the safety precautions in Chapter 1. Check the level of sealing solution in the moistener. If you need to add sealing solution, refer to Chapter 6 in this guide. If you plan on printing tape strips make sure you've loaded an adequate supply. See Chapter 6 for instructions.
DM230L, DM330L, DM350L Operating Guide Applying Postage and Running Mail SV61891 Rev. A You can select several different modes for applying postage or running mail on your DM230L/DM330L or DM350L system. Refer to the appropriate procedure listed here. 1 Printing Postage on an Envelope. 2 Printing the Postage on a Tape or Tape Strips. 3 Printing Postage Using Presets. Press a key to select certain system values (for example, postage amount) assigned to that key.
3 • Running Mail 1 Printing Postage on an Envelope The procedures for printing postage on an envelope are different for the DM230L/DM330L and the DM350L systems. In addition, there are different procedures if you have purchased the optional weight platform or parcel rating module. Refer to the appropriate procedure in this section. 1. If you have the optional accounting feature press the Account button Processing and select an account. Lettermail on the DM230L/ 2.
DM230L, DM330L, DM350L Operating Guide Processing Lettermail on the DM230L/ DM330L System without the optional weight platform 3. Push the envelope to the rear (A) so its top edge is up against the back wall of the system. 4. Slide the envelope to the right (B) until the system grasps it. The system prints the postage and ejects the envelope. continued… DM330L shown above. If you want to seal the envelope: 1. Hold the envelope ADDRESS SIDE UP. 2. Pull the flap slightly away from the envelope. 3.
3 • Running Mail Mail In a Minute – Processing a Letter Using the Integrated Weigh Platform 1. Weigh Mail Piece – Place mail piece on the integrated weigh platform. 2. Select Class – Press the Class button and select Change Class (option 1.) then select Lettermail and press Enter to confirm. 3. Select your desired Lettermail sub-class (e.g., Dom Standard, Dom Other, USA, International) and then press Enter to confirm. 4. Select any desired special services (e.g.
DM230L, DM330L, DM350L Operating Guide Mail In a Minute – Processing a Letter Using the Integrated Weigh Platform 4. Slide the envelope to the right (B) until the system grasps it. The system prints the postage and ejects the envelope. continued… DM330L shown above. If you want to seal the envelope: 1. Hold the envelope ADDRESS SIDE UP. 2. Pull the flap slightly away from the envelope. 3. Slide just the flap under the blue edge of the feed deck as shown. A brush below the deck wets the flap. 4.
3 • Running Mail Processing and Feeding Lettermail on the DM350L System Processing Lettermail on the DM350L requires the same process as the DM230L and DM330L. You must first weigh the mail piece using the integrated weigh platform or through the Manual Weight Entry feature. You then must select a class of mail in order for the internal rating feature to calculate the exact postage amount.
DM230L, DM330L, DM350L Operating Guide Processing and Feeding Lettermail on the DM350L System 5. For both sealing and non-sealing mode, place the envelopes on the feed deck with the flaps down and facing the rear wall. Shingle the envelopes so that the bottom envelope feeds first. All envelopes should be the same size. continued… Make sure the envelopes are pressed up against the back wall of the deck. Make sure the envelopes are making contact with the feed roller.
3 • Running Mail Processing and Feeding Lettermail on the DM350L System continued… 7. If the postage does not print on the envelope, it may have been skewed when it entered the print area. If that occurs, you will get the following error message in the display on the IntelliLinkTM Control Centre: “Mailpiece skewed Reset... CE/C key” Press the CE/C key on the control centre. Feed the piece of mail again. 8.
DM230L, DM330L, DM350L Operating Guide 2 Printing Postage on Tape Sheets and Tape Strips The procedures for printing postage on tapes strips are different for the DM230L/DM330L and the DM350L systems. Refer to the appropriate procedure in this section. DM230L/ DM330L: Printing Tapes Use tape strips to apply postage to larger envelopes or parcels. You can print tape strips one at a time or in batches of up to 50. If you need to load tape strips, see Chapter 6 in this guide. 1.
3 • Running Mail DM350L: Printing Tapes 1. Push the tape load lever to the right as shown here and push the tapes down into the slot. Place the tapes in the slot so that the backing faces toward the left (toward the tape load lever). Tape load lever 2. From the Ready screen on the IntelliLinkTM Control Centre, rate your mail piece by weighing it on the optional weigh platform or by entering the weight manually (press Class and then select Manual Weight Entry).
DM230L, DM330L, DM350L Operating Guide Processing a Parcel Without Using the Optional Parcel Rate Module This procedure is used for processing Parcels (those mail pieces whose dimensions – size and weight – and associated rates extend outside of the Lettermail rating structure) if you did not purchased the optional parcel rate module. Based on the rate structure provided in your system a Parcel can be considered any mail piece that weighs over 500 grams.
3 • Running Mail Processing a Parcel Using the Optional Parcel Rate Module The following outlines the procedure for processing a parcel using the optional Parcel rate module. 1. Place your mail piece on the integrated weigh platform or enter the weight manually through the following steps: a. Press the Class button and then select Enter Manual Weight (option 6) b. Enter the weight in kilograms and then press Enter to confirm and the system will take you to the class selection option menu (skip to step 3).
DM230L, DM330L, DM350L Operating Guide Processing a Parcel Using the Optional Parcel Rate Module continued… SV61891 Rev. A US Destinations 3. Press the Class button and then select Change Class (option 1). For US destinations you must select USA Parcel (option 4) and then press Enter to confirm. 4. Select your desired sub-class Expedited USA (option 1) or US Xpresspost (option 2.) and press Enter to confirm.
3 • Running Mail Processing a Parcel Using the Optional Parcel Rate Module continued… 3-16 International Destinations 3. Press the Class button and then select Change Class (option 1). For International destinations you must select Int’l Parcels (option 5) and then press Enter to confirm. 4. Select your desired sub-class Int’l Surface (option 1), Int’l Air (option 2), or Int’l Xpresspost (option 3). For more information on Canada Post Distribution Services (shipping products and services) log on to www.
DM230L, DM330L, DM350L Operating Guide 3 Selecting the Normal Preset Printing Postage The Normal Preset is the factory default setting which contains no Using Presets predetermined mail job settings (e.g., Postage Value, Class, or Weight). Pressing the Normal Preset key will clear your current mail job settings and take you back into Seal Only Mode. From here you can begin a new transaction. Selecting a Custom Preset 1.
3 • Running Mail 4 Sealing the Envelopes Only You can set up your mailing system to seal envelopes without printing postage on them. To select this mode on the DM230L/DM330L/DM350L: 1. Press the Normal Preset button on the IntelliLinkTM Control Centre. 2. Press the number for Seal Only. The seal-only ready screen appears. 3. Follow the instructions in the Printing Postage on an Envelope section in this chapter to feed the envelopes. To select this mode on the DM350L: 1.
DM230L, DM330L, DM350L Operating Guide 5 Selecting a Class or Special Service Selectiong a class is a required action in order to generate the appropriate rate for your mail piece. The procedure for setting a class special service or carrier depends on whether you enter the weight of the mail manually or use the interfaced scale to weigh your mail piece. Each class has its own set of special services. When you select a class only those options available for that selection appear in the display.
3 • Running Mail Selecting or Changing a Class 3-20 To make or change a class selection: 1. If you need to manually enter the weight of the mail, press the Class key; then press the number for the Enter manual weight. 2. Use the numeric keys to enter the kgs and g values. Press the Enter key to confirm each value. 3. Enter the number that corresponds to the class you want and then press the Enter key. a. Depending on the class, the display may prompt you to make further selections within that class. b.
DM230L, DM330L, DM350L Operating Guide Selecting a Postal Code or Zone If the class you select requires a Postal Code or Zone, the system display prompts you to enter it when you select the class. Selecting a Country If the class you select requires you to specify a country, the system display prompts you to enter it when you select the class. 1. The display prompts you to select Postal Code or Zone. 2. Press the number that corresponds Postal or Zone. 3.
3 • Running Mail Selecting a Special Service 3-22 1. When you select a class that provides special services, you are asked if you want to add any of these services. 2. Press Yes (Enter) and the display lists all of the special service options available for the class. For example, if you select Priority, you can add insurance coverage or services. 3. To select a special service, press the number that corresponds to that service. a.
DM230L, DM330L, DM350L Operating Guide 6 Printing an Advertisement with the Postage Printing an Advertisement 1. Press the Date/Ad key. 2. 3. 4. 5. 6. Press the number for Ad. A list of the ads available on your system are displayed. Press the number for the ad you want. Press Enter to confirm your selection. Print the envelope as described in Printing Postage on an Envelope in this chapter, or: Print tapes as described in Printing Postage on Tape Strips (or Sheets) in this chapter.
3 • Running Mail 8 Changing the Date on Your Mail Advancing the Date You can advance the mail submission date up to 30 days. 1. 2. 3. 4. Press the Date/Ad key. Press the number for Date. Press the number for Advance Date. Use the numeric keys to type in the number of days you want to advance the date. NOTE: You cannot advance the mail submission date by more than 30 days. The system will display an error message if you try. Press CE/C to clear the message. 5. Press Enter.
DM230L, DM330L, DM350L Operating Guide 9 Selecting an Account If you're using the system's optional accounting feature, you may have to select an account before you can print postage. In this case the system prompts “No Account Selected”. 1. Press the Account key to see a list of accounts. Press the Account key again to see more. 2. Key in the account number you want. 3. Press Enter. If no account password is needed, the display shows the account you selected and returns to the ready screen.
3 • Running Mail Printing a Record of this Information DM230L/DM330L • To print a report of the batch count on tape, press the Tape key on the IntelliLinkTM Control Centre. • To print a report on an envelope, place an envelope on the feed deck and guide it to the rear and right. The display prompts: “Print Account Report? (yes/no).” Press Yes (Enter) to print the report. DM350L 1. After you press the Acct/Batch Total key on the IntelliLinkTM Control Centre and the message "Report ...
DM230L, DM330L, DM350L Operating Guide Clearing the Batch Count CAUTION! Make sure you really want to clear the batch register; once you do, you cannot restore the information. 1. Press the Acct/Batch Totals key, and while holding it down, press the Shift key and CE/C. 2. The batch value and batch piece registers return to zero. 11 Once you enter a manual weight, or place a piece of mail on an attached Viewing the scale, you can view the weight in Imperial units. Weight in Imperial Units 1.
3 • Running Mail 12 Adding Postage or Correcting Postage If you do not have the correct postage on a piece of mail, you can add more postage directly on a piece of mail. If you prefer, you can print the corrections on a tape instead and then apply it to the piece of mail. The following outlines the procedure for processing a postage correction. 1. Press the Custom Presets button and select PCorrect (option 1) and then press Enter to confirm. 2.
DM230L, DM330L, DM350L Operating Guide Adding Postage or Correcting Postage continued… NOTE: Values between $0.50 and $3.50 cannot be entered as this range is representative of the current Canada Post Lettermail rate structure – these values will be adjusted based on future Canada Post Rate Changes. If the value range $0.01 to $0.50 is selected and you attempt to enter a value outside of that range the system will warn you that you have made an invalid entry. If the value range $3.50 to $99.
3 • Running Mail 13 Printing a Statement of Mailing or Manifest Payment A digital indicia can be printed to evidence payment for other types of mailings and shipments which include the following: • Multiple parcel shipments • Bulk mailings using pre-printed permit envelopes The following outlines the procedure to print a digital indicia to evidence payment for parcel shipments or bulk mailings that are documented in a Statement of Mailing or Manifest. 1.
DM230L, DM330L, DM350L Operating Guide Printing a Statement of Mailing or Manifest Payment continued… 6. Enter your desired postage value using the numeric keypad and then press Enter to confirm. Review your entry on the next screen and press Enter (yes) or Options (no) to confirm. If you selected Enter (yes) you will return to the Home screen and the message “Ready to Print” will be displayed. 7.
3 • Running Mail 14 Test Print / Zero Dollar Indicia From time to time you or a Pitney Bowes Service Representative may want to conduct a test print to determine if your DM Series print mechanism is operating correctly. We recommend that you use the Test Print or Zero dollar Indicia so that you do not waste your postage funds. The following procedure outlines how to process a Test Print: 1. Press the Custom Presets button. 2. Select Dcorrect – Date Correction (option 3) and press Enter to confirm. 3.
4 System Setup Chapter Contents The Options Key: Navigating the Menus ..........4-2 Overview of Mailing System Setup ...................4-3 Adjusting the DisplayContrast ..........................4-4 Setting the System Clock .................................4-4 Changing the Lock Code or Password .............4-6 Setting Up the Phone Connection ....................4-8 Setting Up the Postage By Phone® Refill Options ..................................................4-14 Setting the Postage Funds Warnings ....
4 • System Setup The Options Key: Navigating the Menus The Options key provides you access to all of the system setup functions. The screens below shows some typical selections available when you press the Options key. The actual selections and the order in which they appear, may vary depending on the features you purchased with your system. Select: 1. 2. 3. 4. 5. 6. Rating Options Setup Menu Zero Scale Seal Only Date/Time Stamp Meter ID More ...
DM230L, DM330L, DM350L Operating Guide Overview of Mailing System Setup The following is a list of setup procedures. Depending on your requirements, you may need to follow all or only some of the procedures listed here. For each procedure, refer to the section number indicated here. 1 Adjusting the Display Contrast. 2 Setting the System Clock. 3 Changing the Lock Code or Password. 4 Setting Up the Phone Connection. 5 Setting Up the Postage By Phone® Refill Options.
4 • System Setup 1 Adjusting the Display Contrast You can change display contrast to compensate for different lighting conditions. 1. 2. 3. 4. Press the Options key. Select Setup Menu, then Basic Settings. Select Display Contrast. Select the contrast level you want: 1 is the darkest; 5 is the lightest. The display changes contrast as you press each number. 5. Press Enter to confirm your setting.
DM230L, DM330L, DM350L Operating Guide Changing the Automatic Date Advance Time Your system automatically advances the date at a time you specify. The date advance time is factory set to 12:00 AM If your mail is picked up at a certain time each day, you can set the system to advance the date at the mail pickup time. You can also turn the auto date advance feature off if you want. 1. Press the Options key. 2. Select Setup Menu, then Time of Day/Timer. 3. Select Auto Date Advance Time.
4 • System Setup 3 4-6 Changing the Lock Code or Password The Lock Code prevents unauthorized access to your mailing system. Changing the Lock Code 1. 2. 3. 4. If your system is set up to prompt you for a supervisor password you can change it as well. The supervisor password prevents unauthorized access to the postage refill operation or to the optional accounting setup procedures. Press the Options key. Select Setup Menu, then Basic Settings. Press the Options key again and then select Lock Code.
DM230L, DM330L, DM350L Operating Guide Changing the Password 1. 2. 3. 4. 5. 6. Press the Options key. Select Setup Menu, then Basic Settings. Press the Options key again and then select Supervisor Password. Type in your current supervisor password. Press Enter. Type in the new supervisor password. If you don’t want to use the supervisor password feature, type 0000. NOTE: The system will not let you disable the supervisor password if account passwords are in use. 7. Press Enter. 8.
4 • System Setup 4 Setting Up the Phone Connection This section describes how to set up the phone connection on your mailing system. It also includes advanced phone setup instructions for modifying individual phone connection parameters (user ID, password, and server IP address). The phone connections options include: • • • • • • Choosing the Dial Method Entering the Dial Prefix Use this to tell the system whether your have a tone or pulse type phone. 1. 2. 3. 4. 5. 6. Press the Options key.
DM230L, DM330L, DM350L Operating Guide Entering the Dial Prefix continued… Entering the Pitney Bowes Phone Number 5. Key in the prefix number you want. To enter a pound (#) sign, press the Funds key; to enter an asterisk (*), press the Refill key. 6. To have the control centre pause after dialing the prefix, press the decimal (.) key. 7. Press Enter. The display shows the prefix you entered, including the pause if you entered one.
4 • System Setup Selecting the Modem Type You can set the system to use either its built-in modem or an external modem. Press the Options key. Select Setup Menu, then Basic Settings. Press the Options key again then select Phone Setup. Select Modem Type. For normal operation, select the Internal Modem. Choose USB Modem or Serial Modem only if the internal modem is unavailable. 6. Press Enter. The control centre display confirms your choice. 1. 2. 3. 4. 5. 4-10 SV61891 Rev.
DM230L, DM330L, DM350L Operating Guide Entering the Modem Initialization String The modem initialization string is a series of numbers separated by decimals that the modem transmits when it calls Pitney Bowes. CAUTION! Do not change unless directed to do so by a Pitney Bowes representative. 1. 2. 3. 4. 5. Press the Options key. Select Setup Menu, then Basic Settings. Press the Options key again then select Phone Setup. Select Modem Initialization. Press CE/C to remove the current value.
4 • System Setup Setting the Distributor Parameters This option allows you to modify individual phone connection parameters. CAUTION! Do not change these parameters unless directed to do so by your Pitney Bowes representative. To access these parameters: 1. 2. 3. 4. 5. Press the Options key. Select Setup Menu, then Basic Settings. Press the Options key then select Phone Setup. Select Distributor Parameters. Select the parameter you want to modify from the list appearing in the display.
DM230L, DM330L, DM350L Operating Guide Setting the Distributor Parameters ANI/LCZ Server Port The server port number identifies the port number on the ANI/LCZ server to which your system connects on dial-up. continued… Primary DNS Server This is the internet address of the Pitney Bowes primary domain name server (DNS). The domain name server converts your system name to its IP address. Secondary DNS Server This is the internet address of the Pitney Bowes secondary domain name server (DNS).
4 • System Setup 5 Setting Up the Postage By Phone® Refill Options Enter Your Postage By Phone® Account Number This section describes how to: • • • • Enter your Pitney Bowes Postage By Phone® account number. Set a default amount when you add postage to your control centre. Password protect the adding postage process. Transfer funds from your control centre back to your Postage By Phone® account (only when shipping your system and when instructed to do so by a Pitney Bowes representative).
DM230L, DM330L, DM350L Operating Guide Setting the Default Refill Amount 1. 2. 3. 4. 5. Press the Options key. Select Setup Menu, then Basic Settings. Select Refill Setup. Select Default Refill Amount. Key in the postage refill amount you usually add. This is the normal or “default” value. Do not enter a value more than $99,999. 6. Press Enter. The display shows the value you entered.
4 • System Setup 6 Setting the Postage Funds Warnings You can specify values so that when your postage funds drop below a certain level, or if you try to enter too much postage for a piece of mail, the system displays a warning. Setting the Low Funds Warning The system tells you when the postage remaining reaches a certain level. This amount is set at the factory. You can change it as follows: 1. Press the Options key. 2. Select Setup Menu, then Basic Settings then Low Funds Warning. 3.
DM230L, DM330L, DM350L Operating Guide 7 Setting Up an Attached Scale This section describes how to set up an attached scale for your mailing system. The instructions include: • Selecting the Scale Vibration Mode • Zeroing the Scale • Turning the AutoScale Feature On/Off • Setting the Scale Location Code • Setting the AutoClear Function • Setting the Clear Zone Option • Entering a Discount Code If this is the first time you are attaching a scale...
4 • System Setup Selecting the Scale Vibration Mode Zero the Scale You can select how much time your system allows the scale to settle. Press the Options key, then Setup Menu, then Basic Settings. Press the Options key then select Scale/Rates Setup . Select Scale Vibration Mode. Select Normal Setting if your scale is located in a stable environment isolated from vibration and other forces that could affect accuracy. 5.
DM230L, DM330L, DM350L Operating Guide Turning AutoScale On and Off Turn the AutoScale feature on if you want your system to automatically use the weight of the mail you place on the attached scale to calculate the postage. If the AutoScale feature is off, and you want to use the attached scale, you need to select it by pressing the Class key and then entering the number for Use Attached Scale. 1. 2. 3. 4. 5. Setting the Scale Location Code SV61891 Rev.
4 • System Setup Setting the AutoClear Function You can use the AutoClear option to have your system clear either the class or the Zone whenever you place a new piece of mail on the scale. Setting the Clear Zone Option You can have your system clear the Zone whenever you enter a new class. 4-20 Press the Options key, then Setup Menu, then Basic Settings. Press the Options key again then select Scale/Rates Setup . Select AutoClear. Select AutoClear Class to clear the class.
DM230L, DM330L, DM350L Operating Guide Entering a Canada Post Contract Discount Code SV61891 Rev. A Use this option to apply discounts or surcharges to different carriers and classes. Press the Options key, then Setup Menu, then Basic Settings. Press the Options key again then select Scale/Rates Setup . Select Discount Code. The display prompts you to enter the discount code. Type in the code using the number keys. 5. Press Enter to accept the code.
4 • System Setup 8 Defining Presets A preset is a custom setting you can call up at the touch of a button. Your system can store settings for 10 custom presets. The Normal Preset is a factory default setting that has no Class, Weight or Postage Value assigned to it. When you power up your system the Normal Preset will appear and you can use the Normal Preset button to clear you current settings to program a new mail transaction. You cannot re-program or delete the normal preset.
DM230L, DM330L, DM350L Operating Guide 8. Key in a name for the preset. It can be up to eight characters long. You can use both alpha and numeric characters. 9. Press Enter. The display shows the new preset name and all the values assigned to it. 10. Press Enter to return to the Ready Screen. Press CE/C to return to the list of preset options. Viewing a Preset SV61891 Rev. A To see the values assigned to a preset: Press the Options key. Select Setup Menu, then Presets-normal/custom. Select View a Preset.
4 • System Setup Renaming a Preset To change a preset name: 1. 2. 3. 4. Press the Options key. Select Setup Menu, then Presets-normal/custom. Select Rename a Preset. The display lists all presets. Key in the number of the preset you want to rename. NOTE: You cannot change the name of the normal preset. 5. Press Enter. The display prompts you to enter a new preset name. 6. Type in a name up to eight characters long. You can use both alpha and numeric characters. 7. Press Enter.
DM230L, DM330L, DM350L Operating Guide 9 Performing Updates, Add-Ons, and Enabling Features This section describes how to check for new updates and enable new features on your mailing system.
4 • System Setup Using IntelliLinkTM to Check for Updates Use the IntelliLinkTM option to check and see if there are any software updates available for downloading to your mailing system. Press the Options key. Select Setup Menu. Select Updates and Add-Ons. A list of all the update options appears. Select IntelliLink-Get Update. If your system is not connected to an analog phone line, it prompts you to connect to one now. 5. Your system dials Pitney Bowes and establishes a connection. 6.
DM230L, DM330L, DM350L Operating Guide Enabling Accounting or Adding more Accounts You can use this option only if you have purchased the Accounting feature. This option allows you to enable the accounting feature on your mailing system. If you are already using accounting, you can use this option to add more accounts. Before you can enable accounting or add more accounts to your existing mailing system, contact your Pitney Bowes representative. They can make the features available for downloading.
4 • System Setup Downloads from the Data Centre to Your Machine When you connect to the Pitney Bowes Data Centre to add postage or perform other transactions, the Data Centre may perform the following: • • • Download required software updates to your machine. Download advertisements you ordered. Perform a remote inspection of your machine as required by the Canada Post. • Download Postal Code changes, and new postal rates (as required by the Canada Post).
DM230L, DM330L, DM350L Operating Guide 10 Getting Information About Your Control Centre You may need to supply information about your system when you call Pitney Bowes for help or information. To do so: 1. Press the Options key. 2. Select Meter ID. 3.
4 • System Setup 4-30 SV61891 Rev.
5 Adding Postage Chapter Contents A Word About Refills.........................................5-2 Connecting Your IntelliLinkTM Control Centre to an Analog Phone Line ..................................5-2 Checking Postage Funds Available ..................5-2 Checking Your Postage By Phone® Account Balance ..............................................5-4 Performing a Modem Refill ...............................5-4 Printing a Refill Summary .................................5-5 SV61891 Rev.
5 • Adding Postage A Word About Refills To add postage funds to your control centre by modem your system must be connected to an analog phone line as described below. Connecting Your IntelliLinkTM Control Centre to an Analog Phone Line Plug the telephone line into the connector on the back of the control centre. See the figure at the right.
DM230L, DM330L, DM350L Operating Guide Printing a Record of this Information on the DM350L 1. After you press the Funds key on the IntelliLinkTM Control Centre and the message "Report ... Insert Envelope" appears on the display, place a blank envelope on the feed deck. 2. Make sure the envelope is pressed up against the back wall of the deck and is touching the feed roller as shown here. 3. At the IntelliLinkTM Control Centre, press the Feed Mail key. 4. Press the Yes (Options) key to print the report.
5 • Adding Postage Checking Your Postage By Phone® Account Balance You can check your Postage By Phone® account balance at any time. Your system must be connected to an analog phone line to do so. NOTE: Whenever you check your Postage By Phone® account balance or add postage to your meter (see Performing a Modem Refill), your system automatically checks for updates, performs a rate or software update, and performs a postal inspection. 1. Press the Refill key. 2. Key in $0.00. 3. Press Enter.
DM230L, DM330L, DM350L Operating Guide Performing a Modem Refill continued… 4. The system dials the Postage By Phone® Data Centre. The following messages display during the refill: “Dialing... Please Wait.” “Connecting...Please Wait.” “Processing...Please Wait.” . “Refill Successful.” 5. Print out a refill receipt. Insert a spare envelope on the deck or press the Tape key (DM230L/ DM330L) to print the receipt.
5 • Adding Postage 5-6 SV61891 Rev.
6 Maintenance Chapter Contents Filling the Moistener .........................................6-2 The DM230L/DM330L System ..................6-2 The DM350L System .................................6-3 Maintaining the Moistener ................................6-4 Removing and Cleaning the DM230L/DM330L .......................................6-4 Removing and Cleaning the DM350L ................................................6-6 Loading the Tape Strip Feeder .........................6-9 The DM230L/DM330L .....
6 • Maintenance Filling the Moistener The procedures for filling the moistener are different for the DM230L/ DM330L and the DM350L systems. Refer to the appropriate procedure in this section. The DM230L/ DM330L System 1. Check the moistener tank to see how much sealing solution is left. 2. Add enough E-Z Seal® to bring the sealant level up to the bottom of the fill hole. We recommend E-Z Seal® Sealing Solution because it helps keep your moistener clean and improves sealing efficiency.
DM230L, DM330L, DM350L Operating Guide The DM350L System 1. Lift up and remove the moistener container as shown here. Moistener container 2. Remove the screw cap and fill with E-Z Seal® Sealing Solution. CAUTION! Do not overfill the moistener tank. 3. Replace the container in the system. SV61891 Rev.
6 • Maintenance Maintaining the Moistener If you notice incomplete or poor sealing and the moistener tank is full, you may need to clean the moistener brush or wick. If seal quality doesn't improve after cleaning, you can replace the moistener brush or wick as needed. See Chapter 8 for instructions on ordering supplies for your mailing system. The procedures for removing and cleaning the moistener are different for the DM230L/DM330L and the DM350L systems.
DM230L, DM330L, DM350L Operating Guide Removing and Cleaning the DM230L/DM330L continued… 5. Clean the brush in plain water, and rinse thoroughly. 6. Position the brush as shown above so its bottom edge is under the mounting tabs. 7. Slide the brush back toward the rear of the moistener. Remove the Holder and Wick (DM230L/DM330L) 1. Remove the holder and wick from the moistener as shown here. 2. Clean the wick in plain water, and rinse thoroughly. Holder Wick 3. Place the wick in the holder. 4.
6 • Maintenance Maintaining the Moistener The following procedures describe how to remove and clean the moistener on the DM350L system. continued… Removing and Cleaning the DM350L 6-6 Remove the Moistener Assembly (DM350L) 1. Lift up and remove the moistener container as shown in the picture below. Leave the container out until instructed to replace it. 2. Slide the moistener assembly straight out as shown here. SV61891 Rev.
DM230L, DM330L, DM350L Operating Guide Removing and Cleaning the DM350L Remove the Brush (DM350L) 1. Lift up the brush holder on the moistener assembly as shown here. continued… Moistener assembly 2. Using a paper clip, start to push the brush out of the brush holder as shown here. Paper clip SV61891 Rev.
6 • Maintenance Removing and Cleaning the DM350L 3. Pull the brush out of the brush holder as shown here. continued… 4. Wash the brush under running water. Replace the brush back in the brush holder. Remove the Holder and Wick (DM350L) 1. Remove the holder and wick from the moistener assembly as shown on the right. 2. Wash the holder and wick under running water. 3. Replace the wick and holder. Holder Wick Moistener assembly Reinstall the Moistener Container and Moistener Assembly (DM350L) 1.
DM230L, DM330L, DM350L Operating Guide Loading the Tape Strip Feeder Tape strips are a handy way of applying postage to oversize letter mail and parcels. The procedure for loading tapes strips is different for the DM230L/DM330L and the DM350L systems. Refer to the appropriate procedure in this section. The DM230L/ DM330L To load the tape feeder: The DM350L 1. Push the tape load lever to the right as shown here and push the tapes down into the slot.
6 • Maintenance Calibrating the Tape Length If you use tape strips of different lengths or encounter frequent tape stalls, follow the procedure in this section. Setting the tape length tells your system how long to run its tape feed motor. 1. Press the Options key. 2. Select Setup Menu, then Advanced Functions. 3. Select Tape Length Adjustment. If you have previously changed the tape length setting and want to restore the default factory setting, select Reset type length to factory setting.
DM230L, DM330L, DM350L Operating Guide Maintaining the Printer If you notice missing lines in the digital indicia, perform printer maintenance. Printing an incomplete indicia may waste postage. Example of poor / streaked indicia Purging the Printhead SV61891 Rev. A 1. Press the Options key twice. 2. Select Ink Functions. The screen displays all of the maintenance options. 3. Select Maintenance. 4. Press Yes (Enter) to perform maintenance; press CE/C key twice to go back to the Ready screen.
6 • Maintenance Testing Print Quality 1. Press the Options key twice. 2. Select Ink Functions, then Print Test. The display prompts you to insert an envelope. 3. The system prints a test print on the envelope or tape strip. 4. Carefully examine the test print. It should be sharp and clear as shown in the "Good" example below. If the print has gaps as shown in the "Bad" example, it is not acceptable. Good Bad 5. Press Yes (Enter) if print quality is okay. The display returns to the Ready screen. 6.
DM230L, DM330L, DM350L Operating Guide Adjusting the Print Position You can adjust the position of the meter stamp with respect to the right edge of the envelope. You might do this to compensate for thick envelopes that present a stepped or uneven edge to the printhead. You can shift the impression to the left or right as follows: 1. Press the Options key, then select Setup Menu. 2. Select Basic Setting, then Print Position. 3. Press 1 to shift the print position slightly to the left.
6 • Maintenance Replacing the Ink Cartridge Your actual ink usage varies depending on whether you routinely print ads, how many pieces of mail you print a day and other factors. The control centre display tells you when the ink supply is low or exhausted: “Low Ink” HINT: We recommend that you keep a spare ink cartridge on hand at all times. When the “Low Ink” warning is displayed you shuold replace your ink cartridge immediately.
DM230L, DM330L, DM350L Operating Guide Replacing the Ink Cartridge continued… Replacing the Printhead 5. 6. 7. 8. 9. Close the rear cover. Press the Options key twice. Select Ink Functions. Select Install new cartridge. Press the Enter key. You can resume operation when the cartridge initialization process is done. If print quality deteriorates and you cannot restore it using the print test and maintenance procedures described in this chapter, please call service or visit the Pitney Bowes web site.
6 • Maintenance Replacing the Printhead 8. Open the latch and move it toward the front of the machine (B). continued… B 9. Lift the old printhead up and out of the well as shown (C). C CAUTION! Make sure the printhead nozzle points up to avoid ink drips. 10. Remove the new printhead from its package. 11. Hold the printhead so the label faces the front of the mailing machine (you can only install the printhead one way). Carefully push the new printhead in position; press down as far as it will go. 12.
7 Troubleshooting Chapter Contents Getting Help .....................................................7-2 Before You Call... ........................................7-2 Power Problems ...............................................7-3 Envelope Feeding Problems DM230L/DM330L .............................................7-3 Envelope Tape/Feeding Problems - DM350L ...7-4 Tape Feeding Problems ...................................7-7 Printing Problems .............................................
7 • Troubleshooting Getting Help Pitney Bowes provides several information resources if you are unable to solve a problem. Technical support is available from Pitney Bowes. You can also visit the Pitney Bowes web site and place a request for service. Refer to the Contacts section at the front of this guide for more information about technical support and/or the Pitney Bowes web site. Before You Call... Please read the troubleshooting information in this chapter.
DM230L, DM330L, DM350L Operating Guide Power Problems No Display on Control Centre; Control Centre Will Not Run 1. Is power cord plugged into both mailing machine base and wall outlet? Make sure the power cord is not connected to a switched wall outlet. 2. Check power lamps on mailing machine base and control centre. Both lamps should be on. 3. The control centre may be in sleep mode. Press any key to wake it.
7 • Troubleshooting Envelope Tape/Feeding Problems – DM350L Possible Envelope Stalls on DM350L Envelopes may stall in the following areas: Stall in moistener area Stall in the Moistener Area Stall in feeder area Stall in printer transport area 1. To clear an envelope stall in the moistener area, lift up and remove the moistener container as shown here. Leave the container out until instructed to replace it. 2. Slide the moistener assembly straight out as shown in the figure above.
DM230L, DM330L, DM350L Operating Guide Envelope Tape/Feeding Problems – DM350L Stall in the Moistener Area continued ... Stalls in the Feeder Area 3. Remove the envelope. If the envelope is also partially stuck in the feeder portion, refer to the Stalls in the Feeder Area below for instructions on how to lower the end of the transport deck. 4. Carefully slide the moistener assembly back into the system along the guide bars until it snaps into place. 5. Replace the moistener container.
7 • Troubleshooting Envelope/Tape Feeding Problems - DM350L 1. To clear a tape or envelope stall in the printer transport area, pull the Stalls in the release lever toward you. This drops the end of the printer transport Printer Transport deck down so that you can remove the stall. Area 2. Once you clear the stall, simply push the deck up until it locks into place. 7-6 SV61891 Rev.
DM230L, DM330L, DM350L Operating Guide Tape Feeding Problems Tape Stalls in Feeder (DM330L Only) Improper Loading Load tape strips print side up and guide them all the way into the feeder – push them in as far as they'll go. The backing paper must be its original length. Tape or Paper Fragments in Feeder HINT: Remove remaining tape strips before you add a new stack. Clean tape strip feeder: 1. Remove the moistener. 2. Slide the tape strip feeder cover to the left and remove. 3. Remove tapes.
7 • Troubleshooting Tape Feeding Problems Tape or Paper Fragments in Feeder 4. Push down on the spring-loaded pressure plate and remove any paper from under the feed roller or tape guide. Pressure Plate Tape Guide Feed Roller 5. Reinstall the moistener. 6. Load tape strips and resume normal operation. 7-8 SV61891 Rev.
DM230L, DM330L, DM350L Operating Guide Printing Problems Control Centre Will Not Print Control centre is in seal-only mode. Digital Indicia is Incomplete or Streaked, Poor Print Quality Print nozzles are clogged. This mode disables printing. Press the CE/C to return to the postage mode and resume printing. Perform a print test: 1. Press the Options key twice. 2. Select Ink Functions. 3. Select Maintenance and follow the prompts. If the test sample shows gaps, perform printer maintenance as prompted.
7 • Troubleshooting Moistening Problems Envelopes Do Not Seal Incorrect feeding Make sure you slide the envelope flap under the blue edge of the feed deck. If you do not, the moistener cannot wet the flap. Low sealant level Check the sight glass on the left side of the moistener tank. If the sealant level is low, add E-Z Seal® Sealing Solution until it reaches the bottom of the fill hole. See the instructions in Chapter 6. Dry moistener brush Try wetting the moistener brush.
DM230L, DM330L, DM350L Operating Guide Refill Problems Display Shows a Series of Messages During the Modem Refill Process Normal The control centre is designed to display the progress of the refill. If there is a problem during the refill, a message is displayed. Write down the message and call for service if you cannot correct the problem by following the directions on the screen.
7 • Troubleshooting Display Messages If there is a problem with your system, a message appears in the display telling you what corrective action you need to take. If the error is such that you cannot correct it, the message "Call Service" appears in the display. In this case, write down the number of the error, or any other message that appears and call for service or visit the Pitney Bowes web site and place a request for service.
DM230L, DM330L, DM350L Operating Guide Blink Codes The power lamp on the left side of the mailing system base blinks when the system detects an internal error. The number of blinks tells you what kind of problem occurred. Power Lamp You may be able to fix some problems by unplugging the mailing system, waiting a few minutes, and then plugging it back in. If this does not fix the problem, refer to the charts on the following pages for an explanation of the blink codes. Note the number of blinks.
7 • Troubleshooting Blink Codes 1 Blink—Low ink Replace the ink cartridge. (The Control Centre display normally tells you when it's time to replace the ink cartridge.) 2 Blinks—Ink out Replace the ink cartridge. Refer to Replacing the Ink Cartridge section in Chapter 6. 3 Blinks—High transport motor temperature This error can occur if you exceed the mailing system's maximum use specification. Wait a few minutes for the motor to cool. If this error happens often, call for technical support.
DM230L, DM330L, DM350L Operating Guide Blink Codes 13 Blinks—Not used 14 Blinks—Not used 15 Blinks—EEPROM failure Call for technical support. 16 Blinks—Motor Drive IC error Call for technical support. 17 Blinks—Not used 18 Blinks—Print head drive voltage error Call for technical support. 19 Blinks—Transport error Check to make sure that the transport deck is in the up position. If not, pull the deck up into position so it locks in place. If you still get the same blink code, call for technical support.
7 • Troubleshooting Blink Codes 22 Blinks—System is under/over acceptable operating temperature Refer to the Specifications section in Chapter 1 of this guide and make sure your system is located in an environment where the temperature is within the acceptable temperature range Postage By Phone® Error Codes Error Code 7 Invalid Status Code (invalid account status). Error Code 8 Your Postage By Phone® account balance is low. Error Code 50 Invalid Postage By Phone® account.
8 Supplies and Options Chapter Contents This chapter explains how to order supplies and accessories and optional features for your mailing system. Supplies and Accessories ................................8-2 Options .............................................................8-3 Accounting ..................................................8-3 Printing .......................................................8-3 Ratings Feature ..........................................8-4 Weighing ...........................
8 • Supplies and Options Supplies and Accessories Ink Cartridges Ink Cartridge, Red Fluorescent 765-3 Tape Double Tape Sheets - 300 labels per box Tape Strips - 300 strips per box 612-7C 625-0C E-Z Seal® Sealing Solution 118mL Flip Top Bottles - 4 per box 118mL Dabber Bottle - 1 per box Pint Bottles (472mL) - 4 per box 601-9C 601-7C 601-0C Envelope Ads Envelope Ads are messages that print right on your envelope, allowing you to deliver a strong message that instantly catches the eye of the recipient.
DM230L, DM330L, DM350L Operating Guide Options Pitney Bowes offers a number of flexible options so you can tailor your mailing system to meet your exact needs today, and expand it as your business grows tomorrow. Departmental Accounting The optional accounting feature tracks postage costs for departmental accounts. Please contact your Pitney Bowes Sales Representative for further information.
8 • Supplies and Options Options Weighing continued… Your mailing system is designed to work with certain Pitney Bowes DM Series weighing platforms. Your scale and mailing system allow you to: • • • Accurately weigh mail and packages. Calculate rates and fees. Save money on postage. DM330L shown with 5 kilogram weigh platform See the operator guide furnished with your weigh platform for complete instructions on using it with your mailing system. 8-4 SV61891 Rev.
A Reports Chapter Contents Overview of Reports ........................................ A-2 Accessing Reports .......................................... A-2 Account Reports ........................................ A-3 Refill Summary .......................................... A-3 Configuration Report ................................. A-4 Error Report ............................................... A-4 Meter Setup Report ................................... A-4 SV61891 Rev.
Appendix A • Reports Overview of Reports Your system prints short reports on an envelope or tape strip. To generate long or detailed reports, you need an external printer. Not all of the reports described here may be on your system. The types of reports available depend on options you purchase and the manner in which you set up your system. Accessing Reports To access reports: Press the Options key twice. Select Reports. A list of all the available reports appears in the display.
DM230L, DM330L, DM350L Operating Guide Account Reports This report is available only if you have purchased the Accounting feature. You can print either a Detailed report or an Account summary report. A summary report includes: • • • • • Refill Summary This report prints a statement of the last five refills. The system may require you to enter a supervisor password, depending on your refill setup. The report includes: • • • • • SV61891 Rev.
Appendix A • Reports Configuration Report This report shows key information about your equipment, including the postage meter serial number. It also lists your system's enabled features. If the information does not fit on one envelope or tape strip, the system prints the report on two or more. Error Report This report lists system errors by date, an identifier code and count. The report also includes the system serial number and the date and time the report was printed.
B Accounting Setup Chapter Contents This appendix contains instructions for setting up the optional accounting feature on your mailing system. Overview of Accounting ................................... B-2 Setting Up Accounts ....................................... B-2 Selecting Accounting Status ............................ B-3 Creating an Account ........................................ B-3 Changing an Account ...................................... B-4 Deleting an Account .................................
Appendix B • Accounting Setup Overview of Accounting When you purchase the optional accounting feature, you can set your system up to track postage costs incurred by individuals or departments in your organization (e.g., engineering, marketing, human resources). Your system stores the following information for each account: • • • A name up to 15 alphanumeric characters long. An account ID number. The item total. This is the total number of pieces of mail charged to an account since it was last cleared.
DM230L, DM330L, DM350L Operating Guide 1 Selecting Accounting Status 1. Press the Options key. 2. Select Setup Menu then Accounting Setup. A list of all the accounting setup options appears. 3. Select Accounting Status. The display shows whether your accounting feature is on (enabled ) or off (disabled) and if there are other accounting methods available: 4. Press the number corresponding to Disable Accounting to turn the internal accounting off. Press the number for Internal Accounting to turn it on.
Appendix B • Accounting Setup Creating an Account 9. The display asks if you want to create another account. a. Select Yes (Enter key) to create another account. Follow the steps 4 through 8. b. Select No (Options key) to redisplay the list of all the accounting setup options. continued… 3 Changing an Account 1. Press the Options key. 2. Select Setup Menu then Accounting Setup. 3. Select Change Account. The display shows a list of accounts from which to choose. 4.
DM230L, DM330L, DM350L Operating Guide 5 Clearing All Accounts You can clear all of the information from all of the accounts but still keep the account names. 1. Press the Options key. 2. Select Setup Menu then Accounting Setup. 3. Select Clear All Accounts. The display asks if you want to "reset the value of all accounts to zero". CAUTION! Make sure you really want to clear all of the account information; once you do, you cannot restore the account information. 4.
Appendix B • Accounting Setup 6 Enabling Passwords You can enable or disable the account password protection. Enabling passwords allows you to protect each account from unauthorized access. NOTE: Disabling the account password feature does not disable the supervisor password. Refer to Changing the Lock Code or Password in Chapter 4 of this guide for more information. 1. Press the Options key. 2. Select Setup Menu then Accounting Setup. 3. Select Enable Passwords.
DM230L, DM330L, DM350L Operating Guide 7 Enabling the Clear Individual Accounts Feature When this feature is on you can clear all the information stored for a particular account. 1. Press the Options key. 2. Select Setup Menu then Accounting Setup. 3. Select Enable Clear Indv Acct. The display tells you if the clear individual account function is enabled (on) or disabled (off). 4. Select Enable Clear Indv Acct or Disable Clear Indv Acct, whichever is appropriate. 5. Press Enter.
Appendix B • Accounting Setup B-8 SV61891 Rev.
Index SV61891 Rev.
Index A C Access Cover, Front 2-3 Account Key 2-9, 2-11 selecting 3-25 Accounts changing B-4 clearning B-5 creating B-3, B-4 deleting B-4 enabling clear individual B-7 setting up B-2 Accounts report A-3 Account Balance checking your balance 5-4 Acct/Batch Totals Key 2-9 Adding postage to your control centre 5-2 Advancing the date 4-5 Advertisements adding 4-28 ordering 8-2 Alpha Keypad 2-9, 2-11 location 2-3 ANI/LCZ Server IP 4-12 ANI/LCZ Server Port 4-13 AutoClear Function setting 4-20 Autofeeder Control
DM230L, DM330L, DM350L Operating Guide E K Enter Key 2-9, 2-11 Envelopes sizes you can use 1-5 specifications 1-5 Envelopes, feeding problems DM230L/DM330L 7-3 DM350L 7-4 Envelopes, sealing problems 7-10 Envelope Ads 4-28, 8-2 Error report A-4 EZ Seal® Sealing Solution how to order 8-2 Keypad, Numeric 2-3, 2-9, 2-11 F M Features how to order xiii Feed Deck, DM230L/DM330L location 2-3 Function Keys 2-3 Funds, postage checking 5-2 Funds Key 2-9, 2-11 Mail pieces printed checking number of 5-2 Maintenanc
Index O Operator Display 2-3, 2-9, 2-11 Options 8-3 Options Key 2-9, 2-11 Out of ink warning 6-14 P Password changing supervisor 4-7 see also Lock Code 4-7 Passwords enabling account B-6 Phone setting up the connection 4-8 Phone Jack 2-12 Phone Number, Pitney Bowes setting up the modem for 4-9 Phone Support phone number xiii Postage adding to your control centre 5-2 Postage By Phone checking account balance 5-4 entering your account number 4-14 for automatic dial up 4-9 phone number xiii Postage Funds Avai
DM230L, DM330L, DM350L Operating Guide S T Scale AutoScale Function setting 4-19 Location Code setting 4-19 Setting up an attached scale 4-17 Vibration Mode setting 4-18 Scale Rates Setup Entering a Canada Post Contract Rate Code 4-21 Selecting the Scale Vibration Mode 4-18 Setting the AutoClear Function 4-20 Setting the Clear Zone Option 4-20 Setting the Scale Location Code 4-19 Turning AutoScale On and Off 4-19 Seal/No Seal Lever, DM350L location 2-7 Seal quality correcting 6-4 Selecting Account 3-25 Cl
Index I-6 SV61891 Rev.
