8 Pitney Bowes Shipping and Weighing Systems Model J640 / J641 Pro-Mark Printer Operator's Handbook ," : T...~~"7"" r:; ;-:-T;.~~.,..-r , ~.- , .' ""!""'_.. ._~ ~,.:-:o;;-,:,"-,.,,,,, M:~.,~:"!","._'."- ; ~~':~:-.~- SV60253 Rev. D 11/96 ~ ~~-;-~ :-r:~"'~~.'~"-~'~ ,.- , -- "T" -~-:,.--'.-' :-~-.,,;.~.-;..' ':': @1995Pitney Bowes, Inc. All Rights Reserved.
Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Pitney Bowes reserves the right to make changes in the product and the programs and their availability at any time and without notice. Although Pitney Bowes has made every effort to provide complete and accurate information in this manual, Pitney Bowes shall not be liable for any omissions or inaccuracies. Any update will be incorporated in a later edition of this manual.
Preface This manual contains information about the printer’s ✦ features and functions ✦ general operation ✦ procedures for maintenance and troubleshooting. You can also obtain an optional programmer’s manual (Pitney Bowes form number SV60255).
J640 Operator’s Handbook Terms to Know ––––––––––––––––––––––––––––––––––––––––––––– ii continuous mode Print mode in which a format and data with a specific quantity are sent to the printer to be printed in one continuous strip. download (send) Transmission of data from the host to your printer. format Data stream that contains the specific label design for printing data. host Pitney Bowes device that the printer is connected to.
Table of Contents Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Power Cord . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Communications Cable . . . . . . . . . . . . . . . Communication Values . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1–2 1–3 1–4 Loading Ribbon and Supplies . . . . . . . . . . . . . . . . . . . . . . . .
J640 Operator’s Handbook Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Label Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ordering Service and Supplies . . . . . . . . . . . . . .
Chapter 1. Installation This printer is a tabletop, online-only unit used to print labels. A Pitney Bowes service representative should have installed the printer for you, but the following information is provided for reference. Power Supply –––––––––––––––––––––––––––––––––––––––––––––– The printer is shipped with an internal power supply that is universal for all input power sources.
J640 Operator’s Handbook Connecting the Power Cord –––––––––––––––––––––––––––––––––– Before you plug or unplug the power cord, turn the printer off. To connect the power cord: 1. Turn the printer off. (I) indicates on and (O) indicates off. 2. Turn the printer as shown. 3. Insert the power cord into the socket as shown below. Power Cord On/Off Switch Socket 4. Plug the other end of the power cord into a grounded electrical outlet of the correct voltage.
Chapter 1. Installation Connecting the Communications Cable –––––––––––––––––––––––– Before receiving data, you must connect the communications cable to the host and to the printer. Connect the communications cable to your communications port as shown below.
J640 Operator’s Handbook Communication Values ––––––––––––––––––––––––––––––––––––– In order for your printer to communicate with your host, you must make sure the communication values are set to the same values. Here are the default values with which the printer is shipped: These are not field-changeable in the printer.
Chapter 2. Loading Ribbon and Supplies Before loading ribbon or labels, you must open the printer: 1. Insert your fingers into the depression beneath the face plate and pull up.
J640 Operator’s Handbook 2. Pull the label guide forward and down as shown. Label Guide Front View 3. Push the printhead assembly toward the rear of the printer until it opens completely.
Chapter 2. Loading Ribbon and Supplies 4. To close the printer, push the printhead assembly toward the front of printer, close the label guide and latch the face plate into place. Loading Ribbon––––––––––––––––––––––––––––––––––––––––––––– To load the ribbon cassette into the printer: 1. Open the printer and remove the ribbon cassette. 2. Slide a new ribbon cassette onto the printhead assembly until it slips into place. Ribbon Cassette Printhead Assembly 3. Close the printer.
J640 Operator’s Handbook Reloading a Ribbon Cassette ––––––––––––––––––––––––––––––––– To reload your ribbon, remove the ribbon cassette from the printer and follow these steps: 1. Locate the end of the cassette with the two latches. Locate the International Symbols for opening and closing. ( )indicates the cassette is locked (closed). ( )indicates the cassette is unlocked (open). 2. Rotate both latches until they snap into the unlocked position. 3.
Chapter 2. Loading Ribbon and Supplies DO NOT wrinkle or crush the ribbon. 5. With the teeth end of the take-up reel facing down, place the ribbon roll on the spool with the foam washer (on the half of the cassette with the latches). Take-up Reel Teeth End of Take-up Reel Latch Gear Ribbon Roll Spool Foam Washer Latch 6. Feed the ribbon around the guides and place the take-up reel onto the shorter spool. 7.
J640 Operator’s Handbook 8. Replace the other half of the cassette. The two halves should fit together completely. 9. Rotate the latches until they click into the locked position ( ). 10. Check to make sure that the ribbon is loaded correctly and that the ribbon is wound tightly inside the cassette. Turn the gear counterclockwise with your fingers until the black portion of the ribbon is exposed. 11. If the ribbon does not advance, or if it is hard to turn the gear, repeat the loading procedure.
Chapter 2. Loading Ribbon and Supplies Loading for Peel Mode Peel mode separates labels from the backing paper. The printer default is on-demand. Before loading labels, make sure the label path is clean. See Chapter 4, "Care and Maintenance." To load your labels: 1. Open the printer. 2. Use the handles on the sides of the supply holders to spread the supply holders apart to the width of your supply.
J640 Operator’s Handbook 3. Insert the roll of labels between the supply holders inside the printer. 4. Use the handles on the supply holders to press the supply holders together until they fit snuggly against the supply roll. Supply Supply Holder Peel Bar Lower Opening Upper Opening Spacer Pinch Rollers Label Guide Make sure the supply holders are pressed against the supply roll. Also, make sure the supply roll turns freely in the supply well. 5.
Chapter 2. Loading Ribbon and Supplies Make sure the leading edge of the label is one to two inches behind the black platen roller. Otherwise, the ribbon can be pulled out along with the labels, causing a jam. Do Not attempt to reload the backing paper into the printer. The backing paper should continue to dispense from the front of the printer, and be manually removed every few labels. Label Guide Lower Opening in Label Guide Rear View 6.
J640 Operator’s Handbook 7. Close the printer. Make sure the ribbon is wound tightly inside the ribbon cassette before you close the printer. See "Reloading a Ribbon Cassette" to wind the ribbon. Upper Opening Label Guide Lower Opening 8. Turn the printer on. 9. Wait until the LED flashes one time (about five seconds) and then press the trigger. The printer calibrates the label strip for printing.
Chapter 2. Loading Ribbon and Supplies Loading for Non-Peel Mode Non-peel mode feeds the labels through the printer without peeling them from the backing paper. Before loading labels, make sure the label path is clean. See Chapter 4, "Care and Maintenance." To load your supplies: 1. Open the printer. 2. Use the handles on the sides of the supply holders to spread the supply holders apart to the width of your supply.
J640 Operator’s Handbook 3. Insert the roll of supply between the supply holders inside the printer. 4. Use the handles on the supply holders to press the supply holders together until they fit snuggly against the supply roll. Supply Supply Holder Peel Bar Lower Opening Upper Opening Spacer Pinch Rollers Label Guide Make sure the supply holders are pressed against the supply roll. Also, make sure the supply roll turns freely in the supply well.
Chapter 2. Loading Ribbon and Supplies 5. Feed the label strip through the upper opening in the label guide. Label Guide Upper Opening in Label Guide Rear View 6. Keep light tension on the label strip while lifting the back of the printhead assembly.
J640 Operator’s Handbook 7. Close the printer. Upper Opening Label Guide Lower Opening Make sure the ribbon is wound tightly inside the ribbon cassette before you close the printer. See "Reloading a Ribbon Cassette" to wind the ribbon. 8. Turn the printer on. 9. Wait until the LED flashes one time (about five seconds) and then press the trigger. The printer calibrates the label strip for printing. Trigger LED The LED slowly alternates flashing amber and green to indicate the printer is out of labels.
Chapter 3. Printing You can print labels in these modes: ✦ On-demand (peel mode) ✦ Continuous (non-peel mode). Printing in On-Demand Mode –––––––––––––––––––––––––––––––– In on-demand mode, the printer prints and dispenses one label at a time until the quantity downloaded is reached. To print labels on demand: 1. Load the labels for peel mode. See Chapter 2, "Loading Ribbon and Supplies." 2. The host sends print data to the printer. 3.
J640 Operator’s Handbook Canceling a Print Job To cancel the current print job, hold down the trigger until the LED stops blinking and displays solid green. The batch is canceled and the data is lost. To resume printing, you must download the batch again. Printing in Continuous Mode –––––––––––––––––––––––––––––––– In this mode, a format and data packet with a specific quantity of labels are sent to the printer. The labels print in one continuous strip. To print in Continuous Mode: 1.
Chapter 3. Printing Using the Tear Bar When printing on continuous supply, you can use the tear bar to remove the printed labels. DO NOT use the tear bar to remove labels printed on die-cut supply. To remove a printed label strip, start at one edge of the strip and pull it up and toward the top of the printer until it tears against the tear bar as shown.
J640 Operator’s Handbook Interrupting a Print Job You can pause or cancel the current print job: ✦ To pause the current print job, press the trigger once. The current print job stops temporarily. To resume printing, press the trigger again. ✦ To cancel the current print job, hold down the trigger until the printing stops. The batch is canceled and the data is lost. To resume printing, you must download the batch data again.
Chapter 4. Care and Maintenance DO NOT use sharp objects to clean the printer. This may damage the printer and void your warranty. This chapter tells you how to: ✦ clear label jams ✦ clean the printhead, peel blade, tear bar, and platen roller.
J640 Operator’s Handbook Clearing Label Jams––––––––––––––––––––––––––––––––––––––––– When you are printing and a jam occurs, the LED flashes amber and green. To clear a label jam: 1. Turn the printer off and open the printer. 2. Remove the label roll. 3. Remove the jammed labels and reload the label roll. 4. Close the printer and turn it on. 5. Press the trigger to resynchronize the labels.
Chapter 4. Care and Maintenance Cleaning ––––––––––––––––––––––––––––––––––––––––––––––––––– You may need to clean the printhead, platen roller, peel bar, pinch rollers, peel blade and tear bar: ✦ after 8 rolls of supplies ✦ daily if your printer is in an excessively dirty, hot, or humid environment ✦ when you see voids in the print. To clean the printhead, platen roller, peel bar, pinch rollers, peel blade, and tear bar: 1. Turn the power off and open the printer. 2.
J640 Operator’s Handbook 3. In a holder mounted on the back side of the printer, there should be a cleaning pen. Using this cleaning pen or a cotton swab moistened with alcohol, rub back and forth across the printhead, platen roller, peel bar, pinch rollers, and peel blade to remove any build up. Make sure the printhead, platen roller, peel bar, pinch rollers, peel blade, and tear bar are clean. Printhead Platen Roller Tear Bar Pinch Roller Peel Blade 4. Let the printer dry and reload your supplies.
Chapter 5. Troubleshooting The printer uses a combination of lights to display a variety of printer states. See the "Problems and Solutions" section for those requiring further actions. LED Indicator –––––––––––––––––––––––––––––––––––––––––––––– This table explains the meanings of various LED states. Use the color of the LED and whether it is solid, blinking slowly, or blinking rapidly to determine the meaning of the indicator.
J640 Operator’s Handbook Problems and Solutions ––––––––––––––––––––––––––––––––––––– This section helps you correct some problems that may occur. If you cannot fix a problem, please contact Service. Problem Solution Prints blank labels. Check ribbon and reload if necessary. Printed supply has voids or is too light. Make sure the supplies are loaded correctly. Check the supplies for damage or defects. Reload supplies or ribbon if necessary. Check the roller for jammed labels. Clean the printhead.
Chapter 5. Troubleshooting Problem Solution Label Jam. Remove jammed labels. Clean the printer. No LED. Make sure the power is on. Make sure the power supply is connected to the printer and plugged into a live outlet.
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Chapter 6. Specifications and Accessories Specifications –––––––––––––––––––––––––––––––––––––––––––––– Height: 8 inches (203 mm) Width: 8.1 inches (206 mm) Depth: 10.5 inches (267 mm) Weight: 6.3 lb. (2.86 kg.) without supplies Storage Limits: 15˚F to 120˚F (-9˚C to 49˚C) Operating Limits: 40˚F to 95˚F (4˚C to 35˚C) Power Source: Internal, universal power supply (Voltage range: 90–260v.
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Printed in U.S.A.
