Installation Manual

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Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 25 of 32
Echo 5G signal strength
diminishes over time
Possible gradual obstruction in signal path to gNB, such as leaves growing
on trees that were not there during initial Echo 5G setup.
Re-commission the Echo 5G and select Reset and then Go to re-scan and
re-align or perform manual adjustment of Gain and Az-El.
Notes:
• The Echo does not lose any settings when GUI/Bluetooth connection has been dropped and
subsequently restored.
• If the above listed solutions do not appear to resolve your concern, please contact Pivotal
Commware for additional assistance.
Getting Technical Assistance
Pivotal Commware is dedicated to the success of your Echo 5G installation and operation. Feel free to
contact us with any questions or concerns.
Before calling, gather the following details about your Echo 5G:
• Serial Number (located on the bottom of the ODU, back of the IDU, and on the packaging box)
• Device settings
Pivotal Echo 5G Technical Support:
• Phone – 1-855-956-2016
• Email – [e-mail]
• Website – https://pivotalcommware.freshdesk.com/support/home
10801 120th Ave NE, #200
Kirkland, WA 98033 USA
[phone]
pivotalcommware.com