Installation Manual

© 2019 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
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Appendix C – Warranty Information
Your Pivotal Commware, Inc. ("Pivotal") Echo 5G has been designed to provide reliable, worry-free service. If for any reason you
have a problem with your equipment, please refer to the manufacturer’s warranty in this section. For information regarding the
terms and conditions of service for your Echo 5G, please visit www.verizonwireless.com/support/ or call Verizon Wireless
Customer Service at [phone] or *611 from your Verizon Wireless mobile phone.
Standard Limited Warranty
What is Covered and For How Long?
Pivotal warrants to the original purchaser (“Purchaser” or “You”) that the Pivotal Echo 5G and accessories (“Products”)
included in this package are free from defects in material and workmanship under normal use and service for the period
commencing upon the date of purchase and continuing for the following specified period of time after that date: All
components carry a one-year warranty.
What is Not Covered?
This Limited Warranty is conditioned upon proper use of Product by Purchaser. This Limited Warranty does not cover: (a)
defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress, or
modification of any part of Product, including antenna, or cosmetic damage; (b) equipment that has the serial number removed
or made illegible; (c) any plastic surfaces or other externally exposed parts that are scratched or damaged due to normal use;
(d) malfunctions resulting from the use of Product in conjunction with accessories, products, or ancillary/peripheral equipment
not furnished or approved by Pivotal; (e) defects or damage from improper testing, operation, maintenance, installation, or
adjustment; (f) installation, maintenance, and service of Product, or (g) Product used or purchased outside the United States.
What are Pivotal’s Obligations?
During the applicable warranty period, Pivotal will repair or replace, at Pivotal’s sole option, without charge to Purchaser, any
defective component part of Product. To obtain service under this Limited Warranty, Purchaser must return Product to an
authorized service facility in an adequate container for shipping, accompanied by Purchaser’s sales receipt or comparable
substitute proof of sale showing the date of purchase, the serial number of Product and the seller’s name and address. To
obtain assistance on where to deliver the Product, call Verizon Customer Care at [phone]. Upon receipt, Pivotal will
promptly repair or replace the defective Product. Pivotal may, at Pivotal’s sole option, use rebuilt, reconditioned, or new parts
or components when repairing any Product or replace Product with a rebuilt, reconditioned or new Product. All other
repaired/replaced Product will be warranted for a period equal to the remainder of the original Limited Warranty on the
original Product or for 90 days, whichever is longer. All replaced parts, components, boards and equipment shall become the
property of Pivotal. If Pivotal determines that any Product is not covered by this Limited Warranty, Purchaser must pay all parts,
shipping, and labor charges for the repair or return of such Product.
WHAT ARE THE LIMITS ON PIVOTAL’S WARRANTY/LIABILITY?
EXCEPT AS SET FORTH IN THE LIMITED WARRANTY CONTAINED HEREIN, PURCHASER TAKES THE PRODUCT "AS IS," AND
PIVOTAL MAKES NO WARRANTY OR REPRESENTATION AND THERE ARE NO CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR
OTHERWISE, OF ANY KIND WHATSOEVER WITH RESPECT TO THE PRODUCT, INCLUDING BUT NOT LIMITED TO:
THE MERCHANTABILITY OF THE PRODUCT OR ITS FITNESS FOR ANY PARTICULAR PURPOSE OR USE;
WARRANTIES OF TITLE OR NON-INFRINGEMENT;
DESIGN, CONDITION, QUALITY, OR PERFORMANCE OF THE PRODUCT;
THE WORKMANSHIP OF THE PRODUCT OR THE COMPONENTS CONTAINED THEREIN; OR
COMPLIANCE OF THE PRODUCT WITH THE REQUIREMENTS OF ANY LAW, RULE, SPECIFICATION OR CONTRACT PERTAINING
THERETO.