Pivotal Echo 5G™ Installation Manual Version 1.0 © 2019 Pivotal Commware, Inc. All Rights Reserved. Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Table of Contents Safety and Regulatory Information .....................................................4 FCC Signal Booster User Information .......................................................................................4 FCC Part 15 Information for User .............................................................................................4 FCC Radiation Exposure Statement ..........................................................................................4 Intellectual Property ....
Appendix B – Troubleshooting & Support .........................................23 Indicator Lights Overview ......................................................................................... 23 What the IDU Indicator Light Displays Mean............................................................ 23 What the ODU Indicator Light Means ...................................................................... 24 Troubleshooting Issues ........................................................................
Safety and Regulatory Information This manual should be read and used as a guideline for properly installing and operating the Pivotal Echo 5G device. This manual may be changed for system improvement, standardization, and other technical reasons without prior notice. Updated manuals are available at: https://pivotalcommware.com/UserManual.pdf. For questions on the manual or their content, contact support@pivotalcommware.com. FCC Signal Booster User Information WARNING. This is not a CONSUMER device.
Intellectual Property All Intellectual Property, as defined below, owned by or which is otherwise the property of Pivotal Commware, Inc. (“Pivotal”) or its respective suppliers relating to the Pivotal device, i.e., Pivotal Echo 5G, including but not limited to, accessories, parts, or software relating thereto (the “Echo 5G”), is proprietary to Pivotal and protected under federal laws, state laws, and international treaty provisions.
Overview of Echo 5G The Echo 5G is a self-installable, on-the-window, precision beamforming repeater designed to counteract mmWave penetration, reflection, and structural shadowing losses so it can gently flood an interior with native mmWave signal. Essentially, the Echo 5G acts as a portal between indoor and outdoor worlds.
Installation & Setup The Echo 5G is designed to be easily installed. The following material provides guidance to perform a typical installation. Subsequent sections offer additional assistance if needed.
Cleaning Wipes (1) To clean both sides of the window before mounting to ensure a good bond Allen Wrench (1) To loosen the set screws on each side of the device so the device can be slid off the rails. Removal Tool (1) To remove the rails and rail adhesive if necessary. General Configuration Here’s an example of the Echo 5G system configuration along with a diagram of the components that are installed on your window.
Choosing a Device Location The window you choose for your Echo 5G must: • • • Receive quality 5G reception Be large enough to place the Echo 5G at least 4 inches from any window edge (or the ground) Have an outlet within 10 feet of the mounting location for plugging in the IDU Finding the Best Window for Reception Identify the window with the best 5G reception by turning off your phone’s wi-fi, downloading the SpeedTest App from your phone’s App store, opening the app, and selecting ‘Go.
[3] Apply the item(s) to be bonded within thirty minutes. Installing Outdoor (ODU) and Indoor (IDU, alignment cling) Components Make sure you have carefully selected a good window and performed the required glass cleaning before installing your Echo 5G. Installing the ODU on the outside of your window [1] Remove the strips to expose the adhesive on the rails that are pre-attached to the rail mounting tool.
[6] Use the included Allen wrench to tighten the set screws on the ODU so the unit is tightly secured to the rails. Installing the IDU on the Inside of your Window [7] Remove the alignment cling from its backing and attach it to the indoor side of the glass, lining up the cling inside with the ODU mounted on the outside. [8] Remove the backing from the adhesive on the ring pre-attached to the IDU. Line the IDU up in the corresponding viewport in the cling.
Note that the adhesive-backed portion adheres to the ring and IDU with Velcro so you can remove the IDU and adjust as necessary once the adhesive-backed Velcro is secured to the window as outlined above. Disassembled IDU (velcro, one side), spacer ring (Velcro, both sides), and Velcro-towindow adhesive Assembled IDU, spacer ring, and Velcro-to-window adhesive [10] Once the IDU has been applied to the window, insert the power adapter and plug the IDU in to a standard 110V outlet.
Connecting to Echo 5G You will commission the Echo 5G using the Echo 5G Manager web interface. In order to do this, you must first establish a wireless Bluetooth connection to the Echo device from your laptop or smartphone. Your laptop/smartphone and the Echo will communicate via Bluetooth. (Specifically, they communicate via IP over a Bluetooth connection). Once connected, you will need to keep your laptop or smartphone within 10 feet of the Echo unit until you are finished commissioning the device.
[4] A Settings screen will appear with a list of options (left side). Select Bluetooth & other devices if it doesn’t show by default, then select Add Bluetooth or other device. [5] Select Bluetooth as the intended device type. © 2019 Pivotal Commware, Inc. All Rights Reserved. Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
[6] Select the Echo from the displayed list of nearby Bluetooth devices. It will show as ‘echo.’ [7] This adds your Echo unit to the list of devices available for interaction with the laptop. You will see a confirmation message when the Echo and your laptop are finished pairing. [8] Then select Done. Establish Network Connection to the Echo 5G via Laptop [1] Right click the Bluetooth icon in your laptop toolbar. © 2019 Pivotal Commware, Inc. All Rights Reserved.
[2] In the pop-up list, select Join a Personal Area Network. [3] The system displays the Devices and Printers panel. Select your Echo device. Then, from the Connect using▼ button, select Access point. [4] Confirm that the Connect button is now replaced with a Disconnect from device network button. This is evidence that the Echo device is currently connected. © 2019 Pivotal Commware, Inc. All Rights Reserved. Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
[5] You will now be able to commission the Echo 5G device from this laptop using the Echo 5G Manager web interface. Add the Echo 5G as a Recognized Device via Smartphone [1] Turn on your phone’s Bluetooth if it is not already on. [2] You may also need to turn on Bluetooth tethering in your phone’s Bluetooth settings. [3] Select the Echo 5G from your list of available Bluetooth devices and wait for it to connect. © 2019 Pivotal Commware, Inc. All Rights Reserved.
© 2019 Pivotal Commware, Inc. All Rights Reserved. Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Echo 5G Web Interface The Echo 5G Web Interface is the same whether it is on a Smartphone browser or laptop browser. Connecting to Echo via Web Browser [1] Navigate to web address 10.0.0.1 on your phone’s web browser. [2] Enter the last six digits of your Echo 5G’s serial number as your password. The serial number can be found on the bottom of the ODU, the back of the IDU, or on the packaging box. Serial number shown on bottom of ODU [3] Once you have entered your password, select Submit.
Device Settings (Details) [6] If you select Details, you can view the Azimuth (Az) and Elevation (El) along with other details of the Echo 5G’s alignment in either dB or raw format. You can also manually set the Azimuth and Elevation if your connection is weak. Setting Azimuth or Elevation Manually The Manual Setup tab provides access to beam pointing (Az, El) control in degrees. Azimuth can be adjusted in 2-degree increments and decrements, and the Elevation in 5-degree increments.
Figure 4: “Top-down view” of azimuth settings range “Side view” of elevation settings range Figure 5: “Top-down view” of azimuth settings range “Side view” of elevation settings range © 2019 Pivotal Commware, Inc. All Rights Reserved. Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Appendix A – Technical Specifications Pivotal Echo 5G Dimensions Specifications 7" x 7" x 1.5" for RF ODU, and 3.7" circle, 1.1" depth for IDU Weight RF ODU 2.4 lbs. Weight IDU Power Method 0.4 lbs. AC adapter for IDU and wireless power magnetically induced for ODU Max.
Appendix B – Troubleshooting & Support Indicator Lights Overview What the IDU Indicator Light Displays Mean © 2019 Pivotal Commware, Inc. All Rights Reserved. Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
What the ODU Indicator Light Means Troubleshooting Issues Issues Actions IDU continues to probe for the ODU (green light on IDU blinks for more than 30 seconds) Make sure the alignment cling and IDU are properly aligned with the ODU. Echo 5G transmitting signal is weak Adjust Azimuth (Az) and Elevation (El) settings for better alignment with the gNB. Echo 5G is not transmitting at all Power off, then power on the Echo 5G.
Echo 5G signal strength diminishes over time Possible gradual obstruction in signal path to gNB, such as leaves growing on trees that were not there during initial Echo 5G setup. Re-commission the Echo 5G and select Reset and then Go to re-scan and re-align or perform manual adjustment of Gain and Az-El. Notes: • • The Echo does not lose any settings when GUI/Bluetooth connection has been dropped and subsequently restored.
Appendix C – Warranty Information Your Pivotal Commware, Inc. ("Pivotal") Echo 5G has been designed to provide reliable, worry-free service. If for any reason you have a problem with your equipment, please refer to the manufacturer’s warranty in this section. For information regarding the terms and conditions of service for your Echo 5G, please visit www.verizonwireless.com/support/ or call Verizon Wireless Customer Service at (800) 922-0204 or *611 from your Verizon Wireless mobile phone.
ALL IMPLIED WARRANTIES AND CONDITIONS THAT MAY ARISE BY OPERATION OF LAW, INCLUDING IF APPLICABLE THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED TO THE SAME DURATION OF TIME AS THE LIMITED WARRANTY STATED HEREIN. SOME STATES/PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
works based on the Software. You may not rent, lease, lend, sublicense or provide commercial hosting services with the Software. 4. CONSENT TO USE OF DATA. You agree that Pivotal and its affiliates may collect and use technical information gathered as part of the product support services related to the Products provided to you, if any.
11. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract or anything else), the entire liability of Pivotal under any provision of this EULA and your exclusive remedy hereunder shall be limited to the greater of (a) the actual damages you incur in reasonable reliance on the Product, up to the amount actually paid by you for the Product; or (b) US$50.00.
Appendix D – Glossary Term Definition 3GPP LTE LTE protocol per “3rd Generation Partnership Project” a mobile telephone standards org. 5G-NR The 5G radio system 5G NSA Non-Stand-Alone flavor of 3GPP 5G-NR ... requiring concurrent 4G capability to function (currently typical) 5G SA Stand-Alone flavor of 3GPP 5G-NR ...
Term Definition Millimeter wave frequencies Wavelength spectrum that correlates to ~24 GHz frequencies and higher M&C Monitoring and Controlling – or – Monitor and Control OAM, OA&M Operations, Administration & Management/Maintenance – the necessary processes for setting up and running a system ODU Outdoor unit. The unit mounted on the outdoor side of the window.
Appendix E – Removal Instructions To remove your Echo 5G, take the following steps. [1] Loosen the set screws and slide the ODU off the rails [2] Slide the end of the removal tool under the rails, starting at the bottom and carefully lift the rails away from the window. [3] Work your way up the rails from the bottom or side. [4] When you have loosened the adhesive enough you can carefully remove it by hand. [5] Use WD40 and the rough side of a sponge to clean any remaining adhesive off your window.
