Installation Manual

Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.

Page 24 of 32

What the ODU Indicator Light Means

Troubleshooting Issues

Issues

Actions

IDU continues to probe for the

ODU (green light on IDU blinks

for more than 30 seconds)

Make sure the alignment cling and IDU are properly aligned with the

ODU.

If window glass is double-paned, remove the spacer ring from the IDU

and re-attach the IDU.

Echo 5G transmitting signal is

weak

Adjust Azimuth (Az) and Elevation (El) settings for better alignment with

the gNB.

Echo 5G is not transmitting at all

Power off, then power on the Echo 5G.

Echo 5G loses connectivity during

commissioning

Bluetooth connection may have dropped if laptop/smartphone was

moved too far away from the Echo 5G during commissioning. Try getting

closer to Echo with the device you are using to commission Echo 5G via

Bluetooth. You may need to re-do the network connection portion of the

Laptop-to-Echo connection process.