Planar UltraRes™ User Manual
Copyright © 2015 by Planar Systems, Inc. All rights reserved. Contents of this publication may not be reproduced in any form without permission of Planar Systems, Inc. Trademark Credits Windows™ is a trademark of Microsoft Corp. All other names are trademarks or registered trademarks of their respective companies. Disclaimer The information contained in this document is subject to change without notice. Planar Systems, Inc. makes no warranty of any kind with regard to this material.
Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Recommended Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Connecting AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Connecting the Wired IR Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Connecting Sources . . .
Table of Contents Changing Frame Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents RS232 Response Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 RS232 Command/Response Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Supported UltraRes RS232 Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 SNMP Monitoring . . . .
84” UltraRes Touch - Side Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 84” UltraRes Touch - Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 98” Display Dimensions - Front, Side and Top Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 98” Display Dimensions - Rear View . . .
Introduction Planar UltraRes 4K professional display is a family of 84” and 98” Ultra HD displays that produce resolution and picture quality not before seen in large format LCD displays. Designed specifically for resolution-rich commercial applications, Planar UltraRes displays offer the image quality, connectivity, industrial design and configuration options required in leading control rooms, collaboration rooms and digital branding installations.
Important Safety Instructions 1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 Follow all instructions. 5 Do not use any of the Planar UltraRes products near water. 6 Clean the LCD screens with an LCD screen cleaner or LCD wipes. 7 Do not install near any heat sources such as radiators, heat registers, stoves or other apparatus (including amplifiers) that produce heat. 8 Do not defeat the safety purpose of the polarized or grounding type plug.
17 The polarizer is a thin sheet of film laminated to the outside layer of glass on the LCD screen. Take care when handling items near the screen.
European Disposal Information
Recommended Usage Recommended Usage In order to get the most out of your LCD modules, use the following recommended guidelines to optimize the display. Burn-In Versus Temporary Image Retention Burn-in causes the screen to retain an image essentially forever, with little or no way to correct the problem. Under normal use, an LCD module will not experience burn-in, as plasma displays do, nor will it retain images in any way.
Recommended Usage Normal Use Thermal Guidelines Normal use of the LCD module is defined as operating in the open air to prevent heat buildup, and without direct or indirect heat sources such as lighting fixtures, heating ducts, or direct sunlight that can cause the modules to experience high operating temperatures. If the LCD module will be installed in a recessed area with an LCD surround or enclosure, ensure adequate openings are applied for proper air flow and ventilation.
Basic Concept of Planar UltraRes Display Basic Concept of Planar UltraRes Display The Planar UltraRes display uses four internal outputs that feed into the display as one image. You can use any combination of HDMI/DVI or DisplayPort.
Using the Remote Control Using the Remote Control The UltraRes remote control can be used for a variety of functions, including turning the display on and off and assigning individual inputs.
Powering On/Off Planar UltraRes Displays Powering On/Off Planar UltraRes Displays There are several different ways to turn on or off the Planar UltraRes Display: • Using the On/Off buttons on the remote control. See "Using the Remote Control" on page 15 for more information. • Using the Power On/Power Off buttons in the UltraRes Control software tool. See "Using the UltraRes Control Software" on page 65 for detailed information about the UltraRes Control software.
Powering On/Off Planar UltraRes Displays Planar UltraRes in Standby Mode If you are unsure about whether or not the display is on but in standby mode, look for the small Standby LED. If it is off, you will not see the LED. If it is on but in Standby mode, you will see a blue LED. As the display starts, the LED blinks until the display is seen. Once it is there, the LED turns off. Insert IR sensor cord into the IR input located on the I/O panel this side.
Input Setup Input Setup You can set up your Planar UltraRes display using multiple or single inputs. Both are explained below. You can select multiple or single input mode using the remote control, the UltraRes Control tool or by using RS232 commands. For more information see "Setting up for Multiple Input Sources" on page 42 and "Setting up for Single Input Sources" on page 40. RS232 connector Connects to the Remote Monitoring. Receives signals from the remote control.
Installing a Planar UltraRes Display This section explains how to install a Planar UltraRes display. We suggest that you read this entire section before you attempt to install a display. Before You Begin Make sure you have all the items in the following lists before you begin unpacking and installing your display.
Supported Graphics Cards Supported Graphics Cards UltraRes supports a variety of graphics cards from leading manufacturers, such as NVIDIA and AMD. In general, you should be looking for graphics cards that have the following features: • Can output 3840 x 2160 at 24 Hz or 30 Hz over a single DisplayPort or HDMI connection. • Four-output graphics cards that can output synchronized (genlocked) 1920 x 1080 outputs at up to 60 Hz. • Each program will have application-specific 3D settings that must be set up.
Supported Graphics Cards Setting Up AMD Graphics Cards For 3D Content Note: If you do not plan to display 3D content, you can skip this section. Note: A more detailed explanation of AMD card setup is given in "AMD Graphics Card Setup for Quadrant Outputs" on page 51. 1 Right click on the desktop and select Catalyst Control Center. 2 Select AMD FirePro, then select 3D Application Settings. 3 Check the Enable Quad Buffer Stereo box.
Supported Graphics Cards Setting Up NVIDIA Graphics Cards for 3D Content Note: A more detailed explanation of NVIDIA card setup is given in "NVIDIA Graphics Card Setup for Single Output" on page 53 or see "NVIDIA Graphics Card Setup for Quadrant Output" on page 59. 1 Right click on the desktop and select NVIDIA Control Panel. 2 Under 3D Settings, select Manage 3D Settings. 3 Select the Program Settings tab. 4 In section 1, select the program for which its 3D capabilities will be used.
Recommended PCs Recommended PCs In order to use 4K video, it is crucial that you have a high-powered PC. We also recommend using a single 4K output whenever possible. Doing so eliminates the requirement of multi-output synchronization.
Unpacking and Checking Accessories Unpacking and Checking Accessories LCD Module Box The following items are included in the LCD module box. Part Description Number LCD module One per box. 1 LCD mounts (optional) If ordered, this will be inside a separate box inside the LCD box. 1 Picture Note: If you do not use Planar’s mounts, you need to ensure the mounts that you purchase can adequately support the display. Mounting template Used to line up where the wall mounts will be installed.
Unpacking and Checking Accessories Part Description Number Kickstand bracket (84” only) Mounts to the display when Planar mounts are purchased. 1 M4 x 8 Panhead screws (84” only) Used to mount the kickstand bracket. 4 Lift block assembly (98” only) Used as attachment points for lift assist machines. 2 M8 x 35 Panhead screws (98” only) Used to mount the lift blocks.
Unpacking and Checking Accessories Accessory Kit The following items are included in the accessory kit. Part Description Number Included AC power cord Power cord. 1 IR sensor Used to receive signals from the remote control. 1 Double-sided tape Used to help in mounting the IR sensor module. 2 USB drive Contains the User Manual and setup software. 1 Passive USB cable Used to set up display software. 1 Remote control Used to power the display on/off, select multiple or single inputs.
Unpacking and Checking Accessories Part Description Number Included Carrying Strap For lifting and carrying the display using two people 2 3D glasses (98” only) For viewing 3D content 4 Planar UltraRes User Manual Picture 27
Installing the Displays Before installation, keep the following points in mind: • These displays are heavy. Make sure that you have adequate studs to support the weight of each display if installing on a wall. • The UltraRes must be installed on a flat surface. • If you ordered the optional wall mounts, use the supplied UltraRes mounting template for the center point of the display, as well as for top and bottom bracket installation.
Installing an UltraRes Display on a Wall Installing an UltraRes Display on a Wall Caution: For whatever structure is used to mount the display, be sure that it is sufficiently engineered to handle the weight of the display. Also be sure to purchase the correct hardware needed to support the display mounted to that structure. Caution: If the unit being installed is fitted with a touch input device, it is important that the touch frame is not used to lift the unit.
Installing an UltraRes Display on a Wall Center notch alignment 3 Use the provided template to determine the center points of the wall mounts. The “V” notches are labeled “L” for a landscape display or “P” for a portrait display. Use the appropriate “V” notch to align with the horizontal line drawn in the previous step.
Installing an UltraRes Display on a Wall 4 In the hole marked “Top” on the template, mark the center of the hole on the wall. Be sure the vertical line runs through the center of the hole and that the template is plumb. You may wish to screw the template in place to make the next steps easier. Note: If you are installing a landscape display and the template is too long, you can break the template at the notch labeled “P.
Installing an UltraRes Display on a Wall 7 If you have screwed the template in place, remove each screw and the template. 8 Line up the middle hole of the top wall mount with the screw hole drilled from the template. Note: This picture shows mounts for a landscape installation. 9 Tighten the screw into the mount. 10 Use a level to make sure the mount is level. 11 Then install additional screws as needed. Note: Screws installed near the mount hooks provide the best support.
Installing an UltraRes Display on a Wall 13 (84” only) Install the kickstand bracket to the back of the display using four M4 x 8 Panhead screws.
Installing an UltraRes Display on a Wall 14 Using three physically capable people, carefully hang the back of the display onto the top wall mount bracket using the square brackets on the back of the display.
Installing an UltraRes Display on a Wall Caution: Be sure these are securely hung, as the top of the wall mount will hold all of the weight of the display. As an alternative for the 98" model, you can use the lift blocks along with a lift assist mechanism to lift the panel into place. For details, refer to "Using the Lift Blocks (98” only)" on page 36. 15 On the bottom wall mount, there is locking hardware in the lower corners of the mount.
Installing an UltraRes Display on a Wall Using the Lift Blocks (98” only) 1 Attach the lift blocks to the back of the panel using the provided M8 x 35 pan head screws. 2 Securely attach your lift mechanism to the eyehooks: a Spreader bar attachment: A spreader bar allows for a small lift profile and less stress on the panel and eyehooks than a single point attachment. This is the preferred method.
Installing an UltraRes Display on a Wall b Single point attachment: The angle between the top of the panel and the support lines should not be less than 45 degrees. This means that the attachment point must be at least 485 mm (19.1 in) above the top of the panel. 3 Lift the panel into place. 4 Detach the upper half of the lift block from the lower half by removing the two vertical screws. This leaves the bottom half attached to the panel but hidden.
Installing an UltraRes Display on a Wall Using the Kickstand Bracket The kickstand bracket is used for service mode, without having to remove the display from the wall. Use the following instructions to put the display in service mode. 1 Loosen the captive locking screws on both sides of the bottom mount, and let the brackets hang down freely. 2 Pull the display out and then swing out the kickstand(s) to hold it in place. The kickstand(s) will nest into the kickstand bracket notch(es).
Connections To get the UltraRes display up and running, you need to make three main connections: AC power, the wired IR module and your sources. Connecting AC Power Using the supplied AC power cord, connect one end to a grounded outlet and the other to the AC power input next to the I/O panel the bottom of the UltraRes display. Connecting the Wired IR Module In order for the remote control to work, you need to connect the wired IR module to the display, also on the bottom of the I/O panel.
Connecting Sources Connecting Sources There are three modes of operation 1 • • • • • 2 • • • • • Single Input 4K @ 24/25/30Hz 4K @ 50/60Hz (HDMI 4:2:0) 1080p @ 24/25/30/50/60Hz 1080i @ 50/60Hz 720p @ 50/60Hz Four-headed input 4K @ 24/25/30Hz 4K @ 50/60Hz (HDMI 4:2:0) 1080p @ 24/25/30/50/60Hz 1080i @ 50/60Hz 720p @ 50/60Hz 3 Two-headed input • 960x2160 @ 60Hz • 1920x2160 @ 60Hz, using inputs 1 & 3 or 2 & 4 Setting up for Single Input Sources Connect from a single-headed source to the display.
Connecting Sources Selecting a single source with the remote Press the button that has the 4K source connected Select Single Planar UltraRes User Manual 41
Connecting Sources Selecting a single source with UltraRes Control Software Choose Single Select the source Note: For a more complete description of the Control Software, how to install it and how to use it, see "Installing the UltraRes Control Software" on page 61 and "Using the UltraRes Control Software" on page 65. Setting up for Multiple Input Sources Multiple input sources can be managed efficiently with UltraRes MediaPlex.
Connecting Sources Selecting multiple sources with the remote Select Multiple Press the buttons for each source that you want to display. For example, to display HDMI 1, DisplayPort 2, HDMI 3, and DisplayPort 4, press the HDMI 1, DP 2, HDMI 3, and DP 4 buttons.
Connecting Sources Selecting multiple sources with UltraRes Control Software When you use the UltraRes Control software to set up multiple sources, there are three different settings per input channel. Make sure you have selected the Multiple Inputs radio button in the lower left corner.
Connecting Sources 2 In the Multiple Input Setup area, select the input that will be used for Input 1. Be sure you have selected this Select the first source from either group Note: You can’t use both input connectors at the same time on one input. Not both at the same time 3 Do the same for each of the other input sources.
Connecting Sources 4 When you have finished, click Update. Example of designating different connectors for each source. Setting up for 4K Support Setting up the EDID information The Planar UltraRes defaults to an EDID that indicates it is 1080p/60Hz display. Many graphics cards can’t handle 4K timing, so you must setup the EDIDs to indicate 4K timing. You must do this for each of the sources.
Connecting Sources 3 Set the EDID Type to 4K 60Hz Preferred (HDMI) if using 4K @ 50/60Hz 4:2:0. Otherwise, set the EDID type to 4K 30Hz Preferred. Screen Resolution Setup If your source is 4K @ 24Hz, you will use that one. (This is the best one for film content.) For all others, use 4K @ 30Hz. 1 On the Desktop of your computer, right click and choose “Screen Resolution.” 2 In the dropdown list of displays, find and click “Planar UltraRes.
Connecting Sources 5 After this is done, click Keep Changes.
Connecting Sources 6 Use the Resolution selection box to see if 3840x2160 is already listed • If it is currently selected, you are finished. • If it is in the list but not selected, select it and click Apply. • If it is not in the list, then you have to set it up as a custom resolution. This is often required for NVIDIA graphics cards, though newer drivers have fixed this problem.
Connecting Sources Graphics Card Setup To display pictures with 4K resolution (4 x 1080p or 2x 1920x2160) the PC graphic card must be configured properly. This chapter tells how to setup up the graphics card for single or quadrant outputs for both NVIDIA and AMD graphics cards. For single outputs (24Hz or 30Hz), the graphics cards must be set up for correct timing output. For quadrant outputs (4x 1080p or 2x 1920x2160), the quadrants must be seamed together to create one large image.
AMD Graphics Card Setup for Quadrant Outputs 1 Right click on the desktop and select Catalyst Control Center. 2 Select AMD Eyefinity Multi-Display, then select Create Eyefinity Display Group.
AMD Graphics Card Setup for Quadrant Outputs 3 Each quadrant will be shown separately in blue. Select each quadrant in the CCC window to indicate its location. CCC will arrange the quadrants to show one unified display. 4 Click Done. AMD graphics card setup is complete.
NVIDIA Graphics Card Setup for Single Output Note: Older versions of the NVIDIA drivers do not support 4K. To see the version of your current card, right click on the desktop and select NVIDIA CONTROL PANEL. Now go to Help System Information. Check the Driver version field. It should be 311.15 or later. We recommend using the latest version, 340.66 as of 12 September 2014, because newer versions make 4K output easier to set up.
NVIDIA Graphics Card Setup for Single Output 2 Select Change Resolution on the left. 3 Select Planar Systems Inc. Planar UltraRes in the list of displays. Note: If using 4K @ 60Hz 4:2:0, under Resolution, select 3840 x 2160 in the PC list and click Apply. Note that the Refresh rate box shows 60Hz. You can then skip steps 4-9.
NVIDIA Graphics Card Setup for Single Output 4 Click the Customize button at the bottom. Check Enable resolutions not exposed by the display. 5 Click Create Custom Resolution.
NVIDIA Graphics Card Setup for Single Output Note: If your NVIDIA card is newer, beyond 311, you can skip this manual setup. Instead, in the Standard: dropdown list, choose CVT Reduced Blanking or Automatic.
NVIDIA Graphics Card Setup for Single Output Note: For 1920 x 2160 @ 60 Hz, the setup is similar but with the following differences: • • • • Horizontal pixels: 1920 Vertical lines: 2160 Refresh rate: 60 Hz Standard: CVT Reduced Blanking or Automatic 7 Click the Test button. 8 Click Yes to save your new timing. The new timing will show in the Customize list. Click OK. 9 Click Yes to confirm the change.
NVIDIA Graphics Card Setup for Single Output 10 Close the NVIDIA Control Panel window.
NVIDIA Graphics Card Setup for Quadrant Output 1 Right click on the desktop and select NVIDIA Control Panel. 2 Select Set up Premium Mosaic and check Enable Premium Mosaic.
NVIDIA Graphics Card Setup for Quadrant Output 3 Check the box for all four of the displays shown. 4 Under Configuration, select 2x2. 5 Arrange the display numbers to match the diagram shown above. 6 Click Apply.
Installing the UltraRes Control Software The UltraRes Control software is used as your primary tool for display setup. Use the following instructions to install the UltraRes Control software. 1 Save the UltraRes Control.msi program to your computer’s hard drive. 2 Double click the msi file to open the installer program.
3 Click Next to continue. 4 If you want to save the UltraRes Control files to a different location, click the Browse button and save to the folder of your choice. 5 If you want to see how much space is on your hard drive, click the Disk Cost... button to review storage capacity. 6 Do one of the following: • If you want other users to have access to the UltraRes Control software, select the Everyone radio button.
8 Click Next to continue. 9 As the installation is occurring, you will see the status bar for up to a couple of minutes.
Installing USB Drivers 10 Once the installation is complete, click Close to close the program. Installing USB Drivers When you install the UltraRes Control software, it will automatically install the necessary USB drivers needed for communication between your computer and to the UltraRes display. You only need to complete a few steps to finish the installation process. 1 Plug one end of the USB cable into your computer and the other into the UltraRes display.
Installing USB Drivers Using the UltraRes Control Software When you first open the UltraRes Control software, you will see a window similar to the following. Notice that until you connect the inputs to the display, the “Status” at the top of the window will show “Disconnected.” This is the “Connect” button when you first open the software. 1 Connect from the PC on which the software is installed to the UltraRes display using a USB connection. 2 Click the Connect button to start the connection process.
Installing USB Drivers 3 The tool will then attempt to auto detect any inputs that are already connected. One of the following will occur: • If an input is detected, the following window appears with information already filled in. Model name Serial number • If no input is auto-detected, you will see a window similar to the following. Notice all fields are grayed out and cannot be changed.
Setting Up Sources 4 If the connection is successful, the “Status” at the top of the window will show “Connected.” Note that all tabs are now accessible and can now be changed if needed. Setting Up Sources This information is covered earlier in the manual. Please see "Setting up for Single Input Sources" on page 40 or "Setting up for Multiple Input Sources" on page 42 for setup information.
Auto Power Off Timer Auto Power Off Timer If there is no incoming source for a certain amount of time and you want to turn power off automatically, use the Auto Power Off Timer slider on the Settings tab and select between 1-60 seconds. Standby Mode Standby Mode allows you to choose between a low power setting, which saves energy, or a “fast startup” mode that keeps the AC power supplies running. Each option is described below.
Splash Screen Splash Screen Under the SETTINGS tab, you can select whether or not to display a Splash Screen. Choose LANDSCAPE or PORTRAIT to display the splash screen for five seconds, or OFF. The splash screen is only displayed when the Planar UltraRes is powering up.
Order of Adjustment Order of Adjustment It is good practice to adjust the image using the controls that follow in the order they are given. Brightness Use an external test pattern that has a PLUGE. This typically shows white and black chips and several gray chips in between. Adjust the Brightness control until the black chip disappears into the background. The darkest Gray chip should be just visible above this background.
Order of Adjustment Color Temperature Color Temp determines how “warm” or “cool” the colors are overall. This control adjust all the colors, including white, but does not affect the Brightness or Contrast settings. A Color Temperature of 6500K is approximately the colors you see in bright sunlight outdoors. The 3200K settings is the colors you see in incandescent light. “Native” uses the color temperature of the display itself with no adjustment.
Order of Adjustment EDID Type EDID Type selects the preferred timing indicated in the EDID for the current input source: • 4K 60Hz Preferred (HDMI): Selects an EDID with 4K @ 60Hz 4:2:0 as the default timing. Not applicable on DisplayPort. • 4K 30Hz Preferred: Selects an EDID with 4K @ 30Hz as the default timing. • 1080p Preferred: Selects an EDID with 1080p @ 60Hz as the default timing. • 960x2160 Preferred: Selects an EDID with 960x2160 @ 60Hz as the default timing.
Gain Color Space Color Space selects the color space of the source signal for HDMI, RGB, and component connections. In most cases, the Auto setting determines the correct color space to use. If it does not, you can force the Planar UltraRes to use a specific color space. Choose one of the following: • REC601 sets the color space matrix to that defined in ITU-R BT.601. • REC709 sets the color space matrix to that defined in ITU-R BT.709.
Offset Offset The Offset tab corrects for color imbalances in the dark areas of the image. A good way to do this is to use a test pattern consisting mostly of dark gray areas, such as a 30 IRE “window” pattern. If the gray areas contain traces of red, green, or blue, decrease the Offset for that color. Do the Gain adjustment first, then the Offset.
Changing Backlight Intensity Changing Backlight Intensity To change the brightness of the display, use the Backlight control on the Display tab. If you want a brighter display, move the slider towards a higher number. If you want to conserve power and increase backlight life, move the slider towards a lower number. Turning Local Dimming On or Off Local Dimming allows the LED edge lighting to adjust dynamically depending on the content of the source.
Changing Frame Delay Changing Frame Delay With some quadrant sources, the top and bottom halves of display can show frame tearing, at a delay of one frame per second. If you see frame tearing, use the Top Half Frame Display and Bottom Half Frame Delay sliders to compensate.
Upgrading Firmware Upgrading Firmware Upgrading firmware can only be done through the UltraRes Control software using a USB connection. 1 Select the FILE menu bar and then UPGRADE FIRMWARE.
Upgrading Firmware 2 A file called 4K.xml will be part of the release package. Navigate to this section and click Open to begin the upgrade process. Note: The upgrade can be initiated from ON or standby mode. 3 The upgrade process will take about 40 minutes. Be sure you are prepared for this amount of time before you initiate the upgrade process. 4 The upgrade process status bar will show where you are in the upgrade process as it proceeds.
Error Log Error Log To see the last 50 errors that have occurred, select the Error Log tab in the UltraRes Control software, as shown below. For a complete list of the error codes, see "Error Codes in the UltraRes Control Software" on page 142.
DHCP Network Setup Network Settings DHCP Network Setup 1 Turn on the display. 2 Open the UltraRes Control tool and connect to the display. 3 Select the Info tab. The IP address is shown towards the bottom of the tab. 4 One of the following will occur: • If the IP address is 192.168.12.12, then DHCP failed. Use the Static IP Network Setup instructions in the following section. Note: Fast Startup mode is required if you are using the network connection.
DHCP Network Setup 5 If the IP address shows anything else, then DHCP succeeded. To confirm the connection, open a Windows command prompt and use the “ping” command with the IP address shown in UltraRes Control. Note: If you cannot confirm a connection, check with your Network Administrator for more information.
Static IP Network Setup Static IP Network Setup If DHCP is unsuccessful, the Remote Monitoring Ethernet interface defaults to a static IP address of 192.168.12.12/24. 1 The PC must be configured to an IP address on the 192.168.12 network. We recommend 192.168.12.100. 2 Assuming the operating system is Windows 7, you can follow these instructions to configure the PC network interface. 3 On the PC, select Start, Control Panel and choose the View by dropdown in the top right corner of the window.
Static IP Network Setup 4 Open Network and Sharing Center. 5 Click Change adapter settings in the left side pane. 6 Right-click on the local area connection that corresponds to the network interface that is connected to the UltraRes and then select Properties.
Static IP Network Setup 7 Select Internet Protocol Version 4 (TCP/IPv4) and then click the Properties button.
Static IP Network Setup 8 Select the Use the following IP address radio button and then enter 192.168.12.100 for the IP address, 255.255.255.0 for the Subnet mask and 192.168.12.1 for the Default gateway. Click OK to dismiss the IPv4 Properties window. Then click Close to dismiss the Local Area Connection Properties window. 9 To confirm the connection, open a Windows command prompt and enter ping 192.168.12.12, as shown below.
Remote Monitoring Home Planar UltraRes Remote Monitoring Software Planar UltraRes Remote Monitoring is a software tool that displays information about the display via a web browser. It is used primarily for monitoring, reporting and some control (for example, manually powering the displays on and off ). Remote Monitoring Home Launch a web browser. If you are using DHCP, enter in the IP address shown on the Info tab of UltraRes Control. If you are not using DHCP, enter http://192.168.12.
Remote Monitoring Custom Commands Remote Monitoring Custom Commands The Custom Commands page enables you to execute custom serial commands. You define these commands on the Custom Commands Setup page.
Remote Monitoring Unit Status Remote Monitoring Unit Status The Unit Status page shows a list of the different system settings for the display, including power, signal format and which sources are connected with which inputs. It also shows all current firmware information, the display ID and the serial number of the specific display.
Remote Monitoring Display Control Remote Monitoring Display Control The Display Control page contains three sub-pages: Power On/Off, Source Setup and Advanced Setup. These are described in the following pages.
Remote Monitoring Display Control Remote Monitoring Power On/Off Power On/Off buttons control the LED power, not the AC power. You cannot control AC power through Planar UltraRes Remote Monitoring. This section has four options for which you can schedule an automatic power on/off. The options are: • • • • No automatic power on/off Same daily schedule Same Monday-Friday schedule and weekends off Each day has its own schedule. You can only select one of the schedule types.
Remote Monitoring Source Setup Remote Monitoring Source Setup The Source Setup page allows you to perform the same tasks that you can using the Remote Monitoring software: • Select single or multiple input mode • Select an input source for each input in single input mode • Select different options for inputs in multiple input mode Planar UltraRes User Manual 91
Remote Monitoring Advanced Setup Remote Monitoring Advanced Setup The Advanced Setup page allows you to perform many of the same tasks that you can on the UltraRes Monitoring software program. This includes selecting the power mode that works best for your display, either low power or fast startup. You can also select many display settings such as backlight intensity, frame delay, color space definitions and RGB settings.
Remote Monitoring Custom Commands Setup Remote Monitoring Custom Commands Setup The Custom Commands Setup page enables you to create custom commands that you can execute from the Custom Commands page. Remote Monitoring Admin Setup The Admin Setup page contains four sub-pages: Network Setup, Date and Time, Access Control and Software Setup. These are described in the following pages.
Remote Monitoring Network Setup Remote Monitoring Network Setup This page allows you to configure network settings and whether or not you use DHCP. For more information about setting up DHCP, see "DHCP Network Setup" on page 80. 1 The Hostname box will display Planar as the default. Change this name to something more appropriate for this particular server. The hostname is limited to 16 characters: alphanumeric, dash, or underscore only.
Remote Monitoring Network Setup c Go to step 6. 6 Scroll to the bottom of the page and click Confirm and apply new network settings to receive the Confirm Network Change page. 7 Review the settings to make sure they are correct. Click OK, apply changes now to receive the Applying Network Changes page. This shows the network settings that will be used. Note: If you have changed the static IP address or changed from static to DHCP setup, you may need to point your browser at the new address.
Remote Monitoring Network Setup Note: The start and end of daylight saving time default to the first Sunday of April and the last Sunday of October. As of 2007, U.S. locales that observe daylight saving time must enter start and end dates in this section. For example, EST5EDT,M3.2.0,M11.1.0 is correct for U.S. Eastern time zone as of 2007. Remote Monitoring Access Control The Access Control page allows you to set parameters needed to access the web, the Remote Monitoring network and RS232 commands.
Remote Monitoring Network Setup Remote Monitoring Software Setup (Upgrading Network Firmware) This page allows you to upload the latest UltraRes Remote Monitoring software. You can also reset all of your settings to the factory defaults, as well as choose the web page link that is associated with the Planar logo in the top right corner of the page. 1 Click Choose File to locate the latest UltraRes software that you downloaded from Planar’s website.
Remote Monitoring Reboot 6 To make this link live, click Change Product ID Link. 7 In normal operations, Remote Monitoring polls the displays at a rate of one per second to look for user requests that have been made using the IR remote control and the on-screen menus. In some situations, this polling can have a noticeable performance impact. If you want to disable this polling, select the Disable polling for alert conditions checkbox. When you are finished, click Change Advanced Settings.
External Control In addition to using the UltraRes remote control and display, there are other methods of controlling the UltraRes externally: • Using a serial (RS232) link to send ASCII commands and to receive responses to those commands. • Using discrete infrared (IR) codes to program a third-party remote control. • Using SNMP (Simple Network Management Protocol) controls using web browser settings.
RS232 Communication RS232 Communication RS232 control is not necessary for operation, but is a convenient way to control displays from a computer at a distance. If your installation will not use RS232 control, you can skip this section. Most things you can do with the remote, you can do with RS232 commands. Plus, you can send inquiries to the displays and find out the current settings and values. RS232 connections are made with standard straightthrough cables.
RS232 Communication Setting Up Single Inputs Using RS232 Commands You can set up single inputs using RS232 commands. As is typical with using RS232 commands, you can pull up a basic program such as Tera Term to send commands. Below is a short example.
RS232 Commands RS232 Commands The RS232 connection must use the following settings: • • • • • 19200 baud rate 8 data bits 1 stop bit No parity bit No HW (RTS/CTS) or SW (XON/XOFF) flow control RS232 Command Format Commands sent from the initiator to the follower must have the following format: (www:xyz) [CR] Where: • ‘(‘ and ‘)’ indicate the start and end of the command data. If these characters are present, the display processor shall assume that “valid” display data is present in the command string.
RS232 Response Format RS232 Response Format Responses sent from the follower to the initiator shall have the following format: (u;www:x=z) [CR] Where: • ‘(‘ and ‘)’ indicate the start and end of the command data. If these characters are present, the display processor shall assume that “valid” display data is present in the command string. If these characters are not present in the command, the display processor shall assume the data is not valid display data and ignore it.
RS232 Command/Response Examples RS232 Command/Response Examples The following section gives examples of commands and their responses: Example: Power query when unit is powered on Command: (PWR?) [CR] Response: (0;PWR=1) [CR] Example: Set power to 0 (off) Command: (PWR=0) [CR] Response: (0;PWR=0) [CR] Example: Increment brightness from 24 to 25 Command: (BRT+) [CR] Response: (0;BRT=25) [CR] Example: Invalid command code Command: (ZZZ=0) [CR] Response: (1;ZZZ=0) [CR] Example: int) Inval
Supported UltraRes RS232 Commands Supported UltraRes RS232 Commands R/W No 0 1 No No 0 = Off 1 = On Auto Power Off Timer APT R/W No 1 60 No No Value is in minutes Backlight BKL R/W No 1 15 No No Brightness BRT R/W No 0 100 No No Blank Screen Blue BSB R/W No 0 255 No No Blank Screen Green BSG R/W No 0 255 No No Blank Screen Red BSR R/W No 0 255 No No Min Value Password Protected? Inc/Dec APE String? Read/Write Auto Power Off Enable Setting Max
Inc/Dec Max Value String? DGO R/W No 0 200 No No Display Red Gain DRG R/W No 0 200 No No Display Red Offset DRO R/W No 0 200 No No Password Protected? Read/Write Display Green Offset Setting Min Value Command Code Supported UltraRes RS232 Commands Notes EDID Type EDT R/W No 0 1 No No 0 = 4K 30Hz Preferred EDID 1 = 1080p Preferred EDID 2 = 960x2160 Preferred EDID 3 = 1920x2160 Preferred EDID 4 = 4K 60Hz Preferred EDID Error Log 1 EL1 R No N/A N/A Yes No Resp
String? No N/A N/A Yes Password Protected? Max Value R Min Value IBV Inc/Dec Information Boot Version Read/Write Setting Command Code Supported UltraRes RS232 Commands Notes No 0 = REC601 1 = REC709 2 = RGB 3 = RGB Video Information Current Color Space ICC R No 0 3 No No Information FPGA 1 Version IF1 R No N/A N/A Yes No Information FPGA 2 Version IF2 R No N/A N/A Yes No Information FPGA 3 Version IF3 R No N/A N/A Yes No Information FPGA 4 Version IF4 R N
Min Value Max Value String? Password Protected? Inc/Dec Read/Write Command Code Supported UltraRes RS232 Commands Information Serial Number ISN R No N/A N/A Yes No Information Temperature Sensor ITS R No N/A N/A No No Value returned is in Celsius Setting Notes Remote Key KEY W No 0 92 No No 1 = On 2 = Off 3 = Menu 4 = Enter 5 = Up 6 = Down 7 = Left 8 = Right 19 = HDMI 1 20 = HDMI 2 21 = HDMI 3 22 = HDMI 4 85 = DisplayPort 1 87 = DisplayPort 2 88 = DisplayPort 3 89 = Displa
R/W No 0 2 No No 0 = Based on Input Source 1 = DisplayPort 4 2 = HDMI 4 Multiple Input Preset Apply PSA W No 0 7 No No Value = preset number Multiple Input Preset Save PSS W No 0 7 No No Value = preset number Power PWR R/W No 0 1 No No 0 = Off 1 = On Splash Enable SPE R/W No 0 2 No No 0 = Off 1 = Landscape 2 = Portrait No String format = “aabbccddeeff”, where: “aa” is the Input Source value, in hex. “bb” is the Input Mode value, in hex.
SNMP Monitoring SNMP Monitoring The current settings and status of UltraRes units can be remotely monitored using SNMP (Simple Network Management Protocol), if the SNMP option is enabled through the web browser settings. The MIB (Management Information Base) used for all Planar display products is available by electronic distribution in the file PLANARDISPLAY-MIB.txt. The table below shows the objects that can be monitored – all Planar SNMP objects are read-only, and no traps are used.
Sending RS232 Commands Via UDP Sending RS232 Commands Via UDP The UDP port 57 accepts the same command sets as RS232. It is convenient for IP control applications and can be tested with a UDP terminal program such as Hercules. Note: Ensure that the Enable ASCII command service (UDP port 57) box is checked on the Access Control page of the Remote Monitor software (see "Remote Monitoring Access Control" on page 96). Notice the following in the example below: • The IP address is 10.15.0.
Using Discrete IR Codes Using Discrete IR Codes The UltraRes display accepts commands in the form of IR signals that conform to the NEC protocol. Each UltraRes remote control has an NEC control code associated with it. You can use these codes to program a third-party “universal” remote control to work with the UltraRes. These third-party products usually come with a computer software application for this purpose. For more information, consult the documentation provided with the remote control.
Using Discrete IR Codes Supported UltraRes IR Commands Remote Control Button Name Address Data NEC Data From Remote On 1785 1 0x06F901FE HDMI 1 1785 2 0x06F902FD DisplayPort 1 1785 3 0x06F903FC HDMI 2 1785 6 0x06F906F9 DisplayPort 2 1785 7 0x06F907F8 Off 1785 9 0x06F909F6 HDMI 3 1785 10 0x06F90AF5 DisplayPort 3 1785 11 0x06F90BF4 Single Input 1785 13 0x06F90DF2 HMDI 4 1785 14 0x06F90EF1 DisplayPort 4 1785 15 0x06F90FF0 Multiple Inputs 1785 17 0x06F911EE M
USB and Power Hook-Up Touchscreen Setup USB and Power Hook-Up 1 Plug in the 5V, 4A Power supply connector to the touchscreen power connector. Power USB Note: USB and Power connection to the touchscreen. 2 Connect the 5V line cord to the power adapter. 3 Plug one end of the USB cable to the USB connector on the touchscreen and the other end to the PC. Note: USB and Power connection to the touchscreen.
Touchscreen (PQLabs) MultiTouch Platform Content 3 Double-click on the “mt_driver_kitV4.1212RC2” to install the driver. 4 Follow installation prompts until driver installation is complete. Once driver installation is complete, the touchscreen is ready for use. Touchscreen (PQLabs) MultiTouch Platform Content The PQLabs Software is used for troubleshooting and calibration. The different menus are described below. 1 On the PC, select the Start menu, All Programs and then PQLabs Software.
Uninstalling the MultiTouch Driver 2 Click on the MultiTouch Driver. 3 Select the Uninstall option.
Specifications LCD Module Specifications Specification UltraRes Display Standard ERO Touch Standard inches Dimensions - 84” ERO Touch mm Width 75.5” 75.5” 75.8" 1918.7mm 1918.7mm 1924.3mm Height 43.7” 43.7” 43.9" 1110.7mm 1110.7mm 1115.9mm Diagonal overall 87.2” 87.2” 87.6" 2217mm 2217mm 2225mm Depth - without mount 3.05” 3.05” 3.48" 77.5mm 77.5mm 88.5mm Depth - with mount 3.17” 3.17” 3.60" 80.5mm 80.5mm 91.5mm inches Dimensions - 98” mm Width 86.7” 86.
LCD Optical Specifications Specification Maximum Screen brightness 84” LX 84” MX 98” MX Minimum 280 cd/m2 400 cd/m2 400 cd/m2 Sequential contrast (local dimming enabled) 84” LX 84” MX 98” 350 cd/m2 500 cd/m2 500 cd/m2 20,000:1 20,000:1 20,000:1 Sequential contrast (local dimming disabled) 84” LX 84” MX 98” 1100:1 1000:1 900:1 Uniformity 84” 98” 70% 75% Viewing Angle 2D content 3D content left/right 3D content up/down 89° in all directions 89° in all directions 26° combined Color gamut Typical
Environmental Specifications Specification Temperature operating non-operating Maximum Minimum Optimal 40° C 104° F 0° C 32° F 20-25° C 60° C 140° F –20° C –4° F 20° C +/- 10° C Altitude (barometric pressure) 3000m Humidity operating non-operating 85% R.H. 90% R.H. Notes All performance specifications are maintained within this temperature range.
Signal Compatibility Signal Compatibility EDTV HDTV DisplayPort - YUV HDMI - RGB 31.469 25.175 960x2160 60 135 148.5 CEA-861-E, VIC 16, with horizontal parameters halved and vertical parameters doubled 1920x2160 60 135 297 CEA-861-E, VIC 16, with vertical parameters doubled 3840x2160 24 52.438 209.75 VESA CVT-R 3840x2160 30 65.688 262.75 VESA CVT-R 480p 60 31.469 27 ITU-R BT.1358, CEA-861-E Format 17 & 18 576p 50 31.
Signal Compatibility UHDTV 3840x2160 24 54.000 297.000 SMPTE ST 2036-1:2009, HDMI 1.4b VIC 1 3840x2160 25 56.250 297.000 SMPTE ST 2036-1:2009, HDMI 1.4b VIC 2 3840x2160 30 67.500 297.000 SMPTE ST 2036-1:2009, HDMI 1.4b VIC 3 3840x2160 50 (4:2:0) 56.250 297.000 SMPTE ST 2036-1:2009, CEA-861-F Format 96 3840x2160 60 (4:2:0) 67.500 297.
Signal Compatibility Planar UltraRes User Manual 122
UltraRes Dimensions 84” Display Dimensions - Front, Side and Top Views [dimension in inches] dimension in mm Planar UltraRes User Manual 123
84” Display Dimensions - Rear View 84” Display Dimensions - Rear View Planar UltraRes User Manual 124
84” Display Dimensions - Rear View 84” Rear View - Wall Mount Hangers and Service Panel Locations Planar UltraRes User Manual 125
84” Landscape Wall Mounts - Front and Bottom Views 84” Landscape Wall Mounts - Front and Bottom Views Note: Shown from the bottom of the panel.
84” Landscape Wall Mounts - Sides Views 84” Landscape Wall Mounts - Sides Views Planar UltraRes User Manual 127
84” Portrait Wall Mounts - Front View 84” Portrait Wall Mounts - Front View Note: Shown from the bottom of the panel.
84” Portrait Wall Mounts - Sides Views 84” Portrait Wall Mounts - Sides Views Planar UltraRes User Manual 129
84” UltraRes Touch - Front, Top and Bottom Views 84” UltraRes Touch - Front, Top and Bottom Views Planar UltraRes User Manual 130
84” UltraRes Touch - Side Views 84” UltraRes Touch - Side Views 8 Planar UltraRes User Manual 131
84” UltraRes Touch - Rear View 84” UltraRes Touch - Rear View Planar UltraRes User Manual 132
98” Display Dimensions - Front, Side and Top Views 98” Display Dimensions - Front, Side and Top Views [dimension in inches] dimension in mm Planar UltraRes User Manual 133
98” Display Dimensions - Rear View 98” Display Dimensions - Rear View Planar UltraRes User Manual 134
98” Display Dimensions - Rear View 98” Rear View - Wall Mount Hangers and Service Panel Locations Planar UltraRes User Manual 135
98” Landscape Wall Mounts - Front and Bottom Views 98” Landscape Wall Mounts - Front and Bottom Views Note: Shown from the bottom of the panel.
98” Landscape Wall Mounts - Sides Views 98” Landscape Wall Mounts - Sides Views Planar UltraRes User Manual 137
98” UltraRes Touch - Front, Top and Bottom Views 98” UltraRes Touch - Front, Top and Bottom Views Planar UltraRes User Manual 138
98” UltraRes Touch - Side Views 98” UltraRes Touch - Side Views Planar UltraRes User Manual 139
98” UltraRes Touch - Rear View 98” UltraRes Touch - Rear View Planar UltraRes User Manual 140
UltraRes LED Codes Troubleshooting During Installation This section includes troubleshooting information about different issues you may encounter during the installation process or after your display has been running for some time. If you are not able to solve your issue in this section, please contact Planar’s Technical Support team for assistance. UltraRes LED Codes The LED on the UltraRes display will show different things, depending on the state of the display.
Error Codes in the UltraRes Control Software Error Codes in the UltraRes Control Software To see the last 50 errors that have occurred, select the Error Log tab in the UltraRes Control software, as shown below. For a complete list of the error codes that may appear in the error log, see the table below. Error Code Meaning Display Behavior and Solution AC Power Supply 1 Failure One of the two AC power supplies is not working properly.
Error Codes in the UltraRes Control Software Error Code Meaning Display Behavior and Solution DC Power Supply Failure One of the DC-DC converters on the main board of the display has failed. The display will not start up if this occurs. Solution: The main board needs to be replaced. FPGA Initialization Failure One of the FPGAs on the main board did not start up correctly. There are two possible causes: one of the FPGAs has corrupt code or is damaged.
Symptoms, Possible Causes and Solutions Symptoms, Possible Causes and Solutions Below are different symptoms that you might encounter as you install your UltraRes display. First look at the different symptoms to see if you can find your issue. And then look at the possible cause and try the suggested solution(s). If you still are not able to resolve your issue, please contact Planar’s Technical Support Department.
Symptoms, Possible Causes and Solutions Symptom: Can’t Get PC to Output 4K @ 60Hz Solution Change the Input Source setting to one of the other quadrant inputs. For example, if you are using HDMI 1-4 and the current Input Source is HDMI 1, change it to HDMI 2. Possible Cause The connector overmold is too large, which can cause the pins not to contact properly on some cards. Solution If using DisplayPort, make sure the connector overmold isn’t too large.
Symptoms, Possible Causes and Solutions Symptom: My Scheduled Network Power On/Off Settings Aren’t Working Possible Cause The Standby Mode setting in the UltraRes Control software may not be set to Fast Startup. If the Standby Mode is not set to Fast Startup, the LAN module power will be disabled in standby. Also, when then scheduler powers off the system, it won’t be able to power back on later if Standby Mode is set to Low Power.
Accessing Planar’s Technical Support Website 1 Go to http://partners.planarcontrolroom.com 2 Once you enter your login and password, you can access downloadable utility software, new firmware, user manuals, and service manuals. Downloading Additional Documentation and Firmware Some of the other documents for the UltraRes 4K professional display, which are or will be available on www.planar.com. Downloading Utility Software 1 Go to http://partners.planarcontrolroom.com.
Regulatory Information Manufacturer's Name: Manufacturer's Address: Planar Systems, Inc.
Index Numbers 4K from MacBooks, 44 4k not working, 145 A access control in remote monitoring, 96 accessories accessory kit contents, 26 checking, 24 checking and unpacking, 24 electronics box contents, 24 LCD module box contents, 24 adjustment, order of, 70 admin setup in remote monitoring, 93 ambient operating temperature, 119 AMD graphics card setup, 51 aspect ratio, 117 auto power off timer, 68 auto power on/off, 68 avoiding temporary image retention, 12 B backlight intensity, changing, 75 barometric p
Index F L fast startup power, 68 firmware, upgrading, 77 frame delay, changing, 76 frame tearing, fixing, 76 landscape wall mounts front view, 126, 136 side views, 127, 137 LCD installation, 28 mounts, 24 optical specifications, 118 wipes, 19 LCD module, 24 contents in box, 24 dimensions, 117 operating temperature, 119 orientation, 117 screen brightness, 118 specifications, 117 uniformity, 118 viewing angle, 118 LED behavior, 141 LED codes, 141 local dimming on/off, 75 local dimming, turning on/off, 75
Index source setup, 91 Unit Status, 88 resolution, of LCD module, 118 RS232 command formats, 102 command/response examples, 104 commands, 102 communication, 100 connecting the cable, 100 response formats, 103 sending commands via UDP, 111 setting up multiple inputs, 100 setting up single inputs, 101 supported UltraRes commands, 105 normal use thermal guidelines, 13 NVIDIA graphics card setup, 53 O offset, 74 operating temperature, 119 optical specifications, 118 optional kickstand bracket, 25 LCD mounts,
Index USB drivers, installing, 64 using the kickstand bracket, 38 fast startup power, 68 low power, 68 static IP network setup, 82 V T temperature operating, 119 requirements for normal use, 13 temporary image retention avoiding, 12 definition, 12 thermal guidelines, 13 time, changing in remote monitoring, 95 TIR see temporary image retention tools/equipment list, 19 touchscreen PQLabs, 115 touchscreen setup, 114 touchscreen, driver installation, 114 troubleshooting, 141 during installation, 141 error c
