Planar UltraRes Series User Manual UR7551-MX UR8651-MX UR9851
Copyright © 19 Dec 2016 by Planar Systems, Inc. All rights reserved. Contents of this publication may not be reproduced in any form without permission of Planar Systems, Inc. Trademark Credits Windows™ is a trademark of Microsoft Corp. All other companies are trademarks or registered trademarks of their respective companies. Disclaimer The information contained in this document is subject to change without notice. Planar Systems, Inc. makes no warranty of any kind with regard to this material.
Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Turning the Display Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Selecting Layouts and Input Sources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents UR8651-MX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 UR8651-MX Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 UR9851 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents iv Planar UltraRes Series User Manual
Introduction The Planar® UltraRes™ Series displays raise the bar for commercial 4K. Offered in 75”, 86”, and 98”, these Ultra HD displays produce resolution and picture quality never before seen in large format LCD displays.
Safety Information Safety Information Before using the Planar UltraRes Series, please read this manual thoroughly to help protect against damage to property, and to ensure personal safety. • Be sure to observe the following instructions. • For your safety, be sure to observe ALL the warnings detailed in this manual. • For installation or adjustment, please follow this manual’s instructions, and refer all servicing to qualified service personnel.
Important Safety Instructions Important Safety Instructions 1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 Follow all instructions. 5 Do not use the display near water. 6 Clean the LCD screens with an LCD screen cleaner or LCD wipes. 7 Do not install near any heat sources such as radiators, heat registers, stoves or other apparatus (including amplifiers) that produce heat. 8 Do not defeat the safety purpose of the polarized or grounding type plug.
Recommended Usage Recommended Usage In order to get the most out of your LCD, use the following recommended guidelines to optimize the display. Burn-In Versus Temporary Image Retention Burn-in causes the screen to retain an image essentially forever, with little or no way to correct the problem. Under normal use, an LCD will not experience burn-in, as plasma displays do, nor will it retain images in any way. Normal use of an LCD is defined as displaying continuously changing video patterns or images.
Important Waste Disposal Information Important Waste Disposal Information Please recycle or dispose of all electronic waste in accordance with local, state, and federal laws. Additional resources can be found online at http://www.planar.com/about/green/.
Mounting with a VESA Mount Mounting with a VESA Mount The Planar UltraRes Series can be mounted with the Planar Profile Mounting System (see page 11) or with a VESA mount, available from Planar or other manufacturers. If you purchased a VESA mount, you should have a received a separate box with mounting supplies and an Installation manual. Follow these instructions carefully.
Unpacking and Checking Accessories Package Contents Part Description Number LCD display One per box. 1 LCD mounts (optional) If ordered, this will be inside a separate box inside the LCD box. 1 Picture Note: If you do not use Planar’s mounts, you need to ensure the mounts that you purchase can adequately support the display. Mounting template Used to line up where the wall mounts will be installed. This is included with Planar’s optional LCD mounts.
Accessory Kit Accessory Kit Part 8 Description Number Included AC power cord Power cord. 1 IR sensor Used to receive signals from the remote control. 1 USB drive Contains the User Manual, touch drivers and USB-toserial driver. 1 USB cable Connects to a PC for touch functionality (touch models only) and serial commands (all models). 1 Remote control Used to control the display. 2 AA batteries are included but not installed.
Planar UltraRes Series - Standard Inputs Planar UltraRes Series - Standard Inputs OPS: 4K/60Hz OPS USB 3.0 OPS USB 2.0 OPS USB 2.0 HDMI 1: HDMI, 4K/60Hz, HDCP 2.2 HDMI 2: HDMI, 4K/60Hz, HDCP 2.2 Note: Only one HDCP 2.2 source can be displayed at a time. If HDMI 1 and HDMI 2 are both being shown on the display at the same time, only HDMI 1 will support HDCP 2.2 content.
Installing the Displays Before installation, keep the following points in mind: • These displays are heavy. Make sure that you have adequate studs to support the weight of each display if installing on a wall. • The Planar UltraRes display must be installed on a flat surface. • If you ordered the optional wall mounts, use the supplied UltraRes mounting template for the center point of the display, as well as for top and bottom bracket installation.
Installing the Planar Profile Mounting System Installing the Planar Profile Mounting System Caution: For whatever structure is used to mount the display, be sure that it is sufficiently engineered to handle the weight of the display. Also be sure to purchase the correct hardware needed to support the display mounted to that structure. Caution: If the unit being installed is fitted with a touch input device, it is important that the touch frame is not used to lift the unit.
Installing the Planar Profile Mounting System Center notch alignment 3 Use the provided template to determine the center points of the wall mounts. The “V” notches are labeled “Short Center” and “Long Center”. Use the “Short Center” hole for a landscape display and the “Long Center” hole for a portrait display. Use the appropriate “V” notch to align with the horizontal line drawn in the previous step.
Installing the Planar Profile Mounting System 4 In the hole marked “Top” on the template, mark the center of the hole on the wall. Be sure the vertical line runs through the center of the hole and that the template is plumb. You may wish to screw the template in place to make the next steps easier. Note: If you are installing a landscape display and the template is too long, you can break the template at the notch below the “L BTM” hole.
Installing the Planar Profile Mounting System 7 If you have screwed the template in place, remove each screw and the template. 8 Turn the template horizontally and line the appropriate center hole up with the bottom hole you marked on the wall. This time, use the “LONG CENTER” for a landscape panel and the “SHORT CENTER” for a portrait panel. Ensure that the template is flat against the wall and level. 9 Mark hole locations for the bottom mounts.
Installing the Planar Profile Mounting System 10 Line up the middle hole of the top wall mount with the screw hole drilled from the template. Note: This picture shows mounts for a landscape installation. 11 Tighten the screw into the mount. 12 Use a level to make sure the mount is level. 13 Then install additional screws as needed. Note: Screws installed near the mount hooks provide the best support.
Installing the Planar Profile Mounting System 14 Install the bottom mount brackets such that the holes marked earlier line up with the inner bottom hole on the bottom mount bracket. Ensure the bottom mounts are level and install at least one additional screw in each bottom mount.
Installing the Planar Profile Mounting System 15 Using three physically capable people, carefully hang the back of the display onto the top wall mount bracket using the square brackets on the back of the display.
Installing the Planar Profile Mounting System Caution: Be sure these are securely hung, as the top of the wall mount will hold all of the weight of the display. As an alternative, you can use the optional lift blocks along with a lift assist mechanism to lift the panel into place. For details, refer to "Using the Lift Blocks" on page 19. 16 On the bottom wall mounts, there is locking hardware on the bottom of each mount.
Using the Lift Blocks Using the Lift Blocks 1 Attach the lift blocks to the back of the panel using the provided M8 x 35 pan head screws. 2 Securely attach your lift mechanism to the eyehooks: a Spreader bar attachment: A spreader bar allows for a small lift profile and less stress on the panel and eyehooks than a single point attachment. This is the preferred method.
Using the Lift Blocks b Single point attachment: The angle between the top of the panel and the support lines should not be less than 45 degrees. Singe Point Lift: Portrait Singe Point Lift: Landscape 3 Lift the panel into place. 4 Detach the upper half of the lift block from the lower half by removing the two vertical screws. This leaves the bottom half attached to the panel but hidden.
Using the Kickstand Bracket Using the Kickstand Bracket The kickstand bracket is used for service mode, without having to remove the display from the wall. Use the following instructions to put the display in service mode. 1 Loosen the captive locking screws on both sides of the bottom mount, and let the brackets hang down freely.
Using the Kickstand Bracket 2 Pull the display out and then swing the kickstands down to hold it in place. The kickstands will nest into the bottom mount brackets. Make sure to use both kickstands as using only one can cause stresses in the panel that could cause damage.
Cable Length Recommendations Cable Length Recommendations Cable length performance may vary between different cables and sources. The recommended maximum DisplayPort length is 3m for DisplayPort 1.2 and 5m for DisplayPort 1.1.
Installing OPS Expansion (Optional) Installing OPS Expansion (Optional) Planar UltraRes Series displays are equipped with an expansion slot that supports the Intel® Open Pluggable Specification (OPS). The slot will support OPS devices such as PC’s, SDI modules, HDBaseT receivers, etc. To install an OPS device, remove the protective cover on the display and slide the device firmly into position. When installed, the OPS device will be connected internally to the display.
Supported Graphics Cards Supported Graphics Cards Planar UltraRes Series displays support a variety of graphics cards from leading manufacturers, such as NVIDIA and AMD. In general, you should be looking for graphics cards that have the following features: • Can output 3840 x 2160 at 24 Hz or 30 Hz over a single DisplayPort or HDMI connection. • Four-output graphics cards that can output synchronized (genlocked) 1920 x 1080 outputs at up to 60 Hz.
Operating the Display OSD Keypad The OSD keypad is located on the rear of the display.
Remote Control Receiver Remote Control Receiver The remote control receiver is located near the keypad on the rear of the display. Use the IR extender cable for operating the remote from the front of the display.
LED Indicators LED Indicators The LED indicator light is located on the rear of the display near the keypad. The following table explains what the different colors and blink patterns mean. LED On Power Status Condition Green Standby mode Amber Full power mode Green Flashing (1 Hz) AC power on Green Flashing (0.
Using the Remote Control Using the Remote Control Below is a picture of the remote control. See the following page for button descriptions and Hex codes.
IR Command Protocol IR Command Protocol The Planar UltraRes displays accept commands in the form of IR signals that conform to the NEC protocol. Each Planar UltraRes remote control has an NEC control code associated with it. You can use these codes to program a third-party “universal” remote control to work with the Planar UltraRes displays. These third-party products usually come with a computer software application for this purpose.
IR Command Protocol Remote Control Button Name Address Data NEC Data From Remote (Hex Code) Description ON 1785 1 0x06F901FE Power on OFF 1785 9 0x06F909F6 Power off 1785 2 0x06F902FD Not used 1785 3 0x06F903FC Not used ** 1785 6 0x06F906F9 Not used PRESETS 1785 4 0x06F904FB Opens the Presets menu PRESET 1 1785 5 0x06F905FA Applies Preset 1 PRESET 2 1785 7 0x06F907F8 Applies Preset 2 PRESET 3 1785 8 0x06F908F7 Applies Preset 3 PRESET 4 1785 10 0x06F9
Locking the Keypad and IR Remote Remote Control Button Name Address NEC Data From Remote (Hex Code) Data Description TOP 1785 30 0x06F91EE1 Selects the top line in the current menu ZONE 1 1785 35 0x06F923DC Selects the input for Zone 1 ZONE 2 1785 36 0x06F924DB Selects the input for Zone 2 ZONE 3 1785 38 0x06F926D9 Selects the input for Zone 3 ZONE 4 1785 39 0x06F927D8 Selects the input for Zone 4 PIP MODE 1785 37 0x06F925DA Selects the Multi-Source View setting PIP SWAP
Turning the Display On To change the IR code on the remote, use the following procedure: 1 Press and hold the CODE button on the remote control until the LED on the remote lights solid red (approximately five seconds). 2 Enter a new five-digit code between 00000 and 65535. Include leading zeros for codes with four or fewer digits; for example, enter 255 as 00255. 3 The LED turns off to confirm the code change. If you enter an invalid code, the LED flashes for three or four seconds.
Selecting Layouts and Input Sources Selecting Layouts and Input Sources With Planar MediaPlex Plus Processing, you can show one source at a time or multiple sources simultaneously. Multiple layout options are available and can be selected from the Inputs and Views Menu (see page 36). Once a layout has been designated, you can assign sources to each of the zones in the layout. The selection of sources must be made one at a time by assigning a current zone.
Navigating Through the Menus Navigating Through the Menus 1 With the power on, press MENU. The MAIN menu appears. 2 Within the menu, use , , , and ENTER to navigate through the menus and adjust options. 3 Press PREV on the remote control, or MENU on the keypad, to return to the previous menu. To exit the menu system, press MENU on the remote control, or continue to press MENU on the keypad until the main menu is reached.
Inputs and Views Menu Inputs and Views Menu This menu shows how the sources will be laid out on the screen based on the current Multi-Source View and Advanced Layouts selections. Multi-Source View Select the Multi-Source View mode Options: Single, Dual, Triple, Quad, PIP; Default: Single Note: For the Advanced Layouts submenu, refer to page 37. Note: You can only use 4K/60Hz in Single mode.
Inputs and Views Menu Zone 3 Select the source displayed in Zone 3 Options: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, OPS; Default: HDMI 3 Note: If HDMI1 was selected as another source, OPS cannot be selected. If OPS was selected as another source, HDMI1 cannot be selected. Zone 4 Select the source displayed in Zone 4 Options: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, OPS; Default: HDMI 4 Note: If HDMI1 was selected as another source, OPS cannot be selected.
Inputs and Views Menu PIP Select from four PiP (Picture-in-Picture) layouts. The layout in orange will be the active layout displayed when the Multi-Source View is set to PiP. PIP Size Select the size of the PiP (Picture-in-Picture) window.
Image Adjust Menu Image Adjust Menu This menu is used for making common image adjustments for the current zone. Current Zone The zone that is currently being adjusted. All of the settings in this menu are saved per input. The zone’s corresponding input source is shown in the title bar, and the graphic beneath that shows which zone is being adjusted in the current Multi-Source View mode and Advanced Layout setting (if applicable).
Image Adjust Menu Brightness Adjust the brightness value of the image Range: 0~100; Default: 50 Contrast Adjust the contrast of the image Range: 0~100; Default: 50 Color Adjust the saturation of the image Range: 0~100; Default: 50 Tint Adjust the hue of the image Range: 0~100; Default: 50 Sharpness Adjust the sharpness of the image.
Image Adjust Menu Blue Gain Adjust the blue gain of the image Range: 0~200; Default: 100 Red Offset Adjust the red offset of the image Range: 0~100; Default: 50 Green Offset Adjust the green offset of the image Range: 0~100; Default: 50 Blue Offset Adjust the blue offset of the image Range: 0~100; Default: 50 Gamma Set the gamma of the image Options: 1.5, 1.55, 1.6, 1.65, 1.7, 1.75, 1.8, 1.85, 1.9, 1.95, 2.0, 2.05, 2.1, 2.15, 2.2, 2.25, 2.3, 2.35, 2.4, 2.45, 2.5, 2.55, 2.6, 2.65, 2.7, 2.75, 2.
Audio Menu Audio Menu This menu enables you to make audio adjustments to the selected zone. Note: Volume, Bass, Treble and Balance do not apply to the S/PDIF output. Audio Select The zone that is currently being adjusted and whose audio is being played. The zone’s corresponding input source is shown in the title bar. Options: Zone 1, Zone 2, Zone 3, Zone 4; Default: Zone 1 Note: Changing the Audio Select setting via the ZONE 1-4 keys also changes the Current Zone setting.
Audio Menu Balance Set the audio balance Range: 0~100; Default: 50 Enable Internal Speakers Disable or enable the built-in speakers Options: On, Off; Default: On Mute Mute or unmute the audio Options: On or Off; Default: Off Planar UltraRes Series User Manual 43
Presets Menu Presets Menu This menu enables you to save Inputs and Views settings, Image Adjust settings, Audio settings, the Backlight Intensity setting, the Local Dimming setting, and Tiling settings. You can save up to 10 presets using this menu (more can be saved via the serial command interface). If a preset is saved, it will appear as “Preset 1”, “Preset 2”, and so on. If it is not saved, it will appear as “”.
Advanced Settings Menu Advanced Settings Menu Panel Brightness Submenu Intensity Set the intensity of the LCD backlight Range: 0~100; Default: 75 Local Dimming Turn on or off the local dimming function, if supported by the display Options: On, Off; Default: On Planar UltraRes Series User Manual 45
Advanced Settings Menu Power Submenu Auto Power On Set whether the system will automatically leave standby mode after AC power is applied Options: On, Off; Default: Off Power Saving Mode Set the action to take if there is no signal detected after the period of time selected by the Power Saving Delay setting: • Disabled: The display will remain on even if no signal is present. • Low Power: The display will enter standby mode if no signal is detected after the specified period of time.
Advanced Settings Menu Network Submenu The default static IP values are: • IP Address: 192.168.12.12 • Subnet Mask: 255.255.255.0 • Default Gateway: 192.168.12.1 The static IP settings that you program will be used if a DHCP server cannot be found. MAC Address The MAC address of the system IP Address The current network address. You can use the number keys on the remote to enter this information. Subnet Mask The current subnet mask. You can use the number keys on the remote to enter this information.
Advanced Settings Menu Menus and Messages Submenu Menu Position Move the OSD menu to a different location on the screen Options: Center, Upper Left, Upper Right, Lower Left, Lower Right; Default: Center OSD Transparency Set the transparency of the OSD so that the image behind it can be seen. Higher values mean greater transparency. Range: 0~5; Default: 0 OSD Timeout Set the amount of time in seconds since the last keypress before the OSD menu automatically closes.
Advanced Settings Menu Blank Screen Color Select the color to display when there is no signal in a zone Options: Black, White, Gray, Red, Green, Blue, Cyan, Magenta, Yellow Default: Black Schedule Submenu Planar UltraRes Series User Manual 49
Advanced Settings Menu Set Date and Time Set the internal system clock. If Use Network Time is unchecked, you can set the following settings individually: Time Zone, Year, Month, Day, Date, Hour, and Minute. Note: If Use Network Time is checked and DHCP is unchecked, the display will be unable to obtain the network time unless a DNS server is programmed. This is done via the DNS Server setting in the Network menu or the serial command interface. Set Event 1~Event 20 Event Enabled: Turns on the event.
Advanced Settings Menu EDID Submenu This menu specifies the EDID format and preferred timing for the selected connector. Selected Connector Set which connector is used Options: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, OPS, All Program EDID Program the EDID information for the selected connector based on the selections in the EDID submenu EDID Type Set the EDID type to determine the base EDID used for the current connector: • 4K60 selects an EDID format compliant with HDMI 2.0 and DP 1.
Advanced Settings Menu Vertical Active The number of active lines in a field Range: 0~4095 Vertical Refresh Rate The number of fields per second rounded to the nearest Hz Range: 0~120 Fully Specified Determine how the final detailed timing is calculated. If disabled, it is calculated based on Horizontal Active, Vertical Active, and Vertical Refresh Rate values. If enabled, it is calculated based on all of the EDID values except for Vertical Refresh Rate.
Advanced Settings Menu Revert to Factory Reset the EDID type and timings to the default values for the selected connector Advanced Color Submenu This menu adjusts the color coordinates of the current zone. These controls are used by advanced installers to achieve exact color point targets on the display. In some cases, the target color coordinates may not be achievable. In this case, an asterisk (*) will appear next to the color coordinate value.
Advanced Settings Menu Current Zone The zone that is currently being adjusted. All of the settings in this menu are saved per zone, and all color coordinate values are also saved per Color Gamut setting. The zone’s corresponding input source is shown in the title bar, and the graphic beneath that shows which zone is being adjusted in the current Multi-Source View mode and Advanced Layout setting (if applicable).
Advanced Settings Menu Cyan x Adjust the x coordinate of the cyan color point Range: 0.000-0.800 Cyan y Adjust the y coordinate of the cyan color point Range: 0.000-0.800 Magenta x Adjust the x coordinate of the magenta color point Range: 0.000-0.800 Magenta y Adjust the y coordinate of the magenta color point Range: 0.000-0.800 Yellow x Adjust the x coordinate of the yellow color point Range: 0.000-0.800 Yellow y Adjust the y coordinate of the yellow color point Range: 0.000-0.
Advanced Settings Menu Tiling Submenu This menu contains controls for using multiple UltraRes displays in a tiled configuration. This is useful when trying to display one image across multiple displays. In addition to setting up the width and height of the tiled wall, each display must have its position within the tiled wall properly selected. Refer to the diagrams below for example setting values in a 3 x 4 tiled wall.
Advanced Settings Menu Example 2: 180 Degree Rotation, Wall Width = 3, Wall Height = 4 Unit Row 4 Unit Column 3 Unit Row 4 Unit Column 2 Unit Row 4 Unit Column 1 Unit Row 3 Unit Column 3 Unit Row 3 Unit Column 2 Unit Row 3 Unit Column 1 Unit Row 2 Unit Column 3 Unit Row 2 Unit Column 2 Unit Row 2 Unit Column 1 Unit Row 1 Unit Column 3 Unit Row 1 Unit Column 2 Unit Row 1 Unit Column 1 Planar UltraRes Series User Manual 57
Advanced Settings Menu Example 3: 90 Degree Rotation, Wall Width = 4, Wall Height = 3 58 Unit Row 3 Unit Column 1 Unit Row 2 Unit Column 1 Unit Row 1 Unit Column 1 Unit Row 3 Unit Column 2 Unit Row 2 Unit Column 2 Unit Row 1 Unit Column 2 Unit Row 3 Unit Column 3 Unit Row 2 Unit Column 3 Unit Row 1 Unit Column 3 Unit Row 3 Unit Column 4 Unit Row 2 Unit Column 4 Unit Row 1 Unit Column 4 Planar UltraRes Series User Manual
Advanced Settings Menu Example 4: 270 Degree Rotation, Wall Width = 4, Wall Height = 3 Unit Row 1 Unit Column 4 Unit Row 2 Unit Column 4 Unit Row 3 Unit Column 4 Unit Row 1 Unit Column 3 Unit Row 2 Unit Column 3 Unit Row 3 Unit Column 3 Unit Row 1 Unit Column 2 Unit Row 2 Unit Column 2 Unit Row 3 Unit Column 2 Unit Row 1 Unit Column 1 Unit Row 2 Unit Column 1 Unit Row 3 Unit Column 1 Planar UltraRes Series User Manual 59
Advanced Settings Menu Tiling Enabled When enabled, the tiling parameters in the menu are used Options: Disable, Enable; Default: Disable Wall Width, Wall Height Select the width and height of the tiled wall Default: Width=1, Height=1 Unit Column, Unit Row Selects the location of the current display within the tiled wall Default: Column=1, Row=1 Frame Compensation When enabled, the image is scaled to compensate for the width of the display’s bezel, using the Frame Width and Frame Height parameters.
Advanced Settings Menu Frame Compensation Examples Below are examples with the Frame Compensation feature enabled (left) and disabled (right). Note that the eagle’s eye is noticeably different when Frame Compensation is disabled.
Advanced Settings Menu Test Patterns Submenu This menu selects a test pattern to show on the display for diagnostic purposes.
Advanced Settings Menu System Settings Submenu Touch Control Set where the USB commands from the touch panel is routed: • OPS routes the touch USB commands to the OPS module • External routes the touch USB command to the USB-B connector • Auto routes the touch USB commands to the OPS module if the OPS source is selected; otherwise, they are connected to the USB-B connector Enable Status LED When enabled, the status LEDs on the back of the display behave as indicated on page 28.
Advanced Settings Menu Keypad Lock Lock or unlock the keypad. When it is enabled, all keypad presses will be ignored. Options: Enable, Disable; Default: Disable IR Remote Lock Lock or unlock the remote control. When it is enabled, all remote control presses will be ignored. Options: Enable, Disable; Default: Disable IR Remote ID Code Selects the IR remote code set accepted by the display Options: 00000-65535; Default: 01785 Save All Settings to USB Save all settings in the display to a USB flash drive.
Information Menu Information Menu System Information Submenu This menu displays version information for all programmable parts in the system. It also contains the model and serial number.
Information Menu Image Information Submenu This menu displays image details for the current zone. If more than one zone is available, you can change zones by setting the Current Zone option.
Information Menu Error Log Submenu This menu displays a chronological list of system errors that have occurred. For a list of possible errors, see "Error Codes" on page 92.
Using the Touch Screen Using the Touch Screen You can use the touch screen to control your Windows, Mac, or Linux operating system. The Planar UltraRes Series is HID compliant, delivering up to 12 points of touch on both Windows and Linux without a driver. To achieve greater than 12 points of touch on a Planar UltraRes Touch display, a driver will need to be installed on the operating system. Drivers for Windows and Linux can be found on http://www.planar.
Uninstalling the MultiTouch Driver Calibration • Calibration: Starts a 4-point calibration of the touchscreen. Perform the programmed touchscreen calibration process. At the conclusion of the calibration routine your touchscreen device is ready to use and will perform with accurately positioned touch points. • Reset Calibration: Resets calibration to factory default settings. Utility • Diagnose: Starts the “MultiTouchDoctor” program. This can be used to troubleshoot issues with the touchscreen.
Planar UltraRes Remote Monitoring Software Planar UltraRes Remote Monitoring is a software tool that displays information about the display via a web browser. It is used primarily to access the settings in the OSD as well as provides some additional features. Remote Monitoring Home Launch a web browser. Enter the IP address shown in the Network menu (see page 47). If successful, you should see the Remote Monitoring System Information page.
Remote Monitoring Inputs and Views Remote Monitoring Inputs and Views This page shows how the sources will be laid out on the screen based on the current Multi-Source View and Advanced Layouts selections. For the OSD equivalent, refer to "Inputs and Views Menu" on page 36.
Remote Monitoring Audio Remote Monitoring Audio This page enables you to make audio adjustments to the selected zone. Note: Volume, Bass, Treble and Balance do not apply to the S/PDIF output. For the OSD equivalent, refer to "Audio Menu" on page 42.
Remote Monitoring Presets Remote Monitoring Presets This page enables you to save Inputs and Views settings, Image Adjust settings, Audio settings, the Backlight Intensity setting, the Local Dimming setting, and Tiling settings. You can save up to 64 presets using this page (more can be saved via the serial command interface). Only presets that contain saved data are shown in the table, with buttons to recall or delete the corresponding preset.
Remote Monitoring Panel Brightness and Power Remote Monitoring Panel Brightness and Power This page enables you to make adjustments to the brightness and power settings. For the OSD equivalents, refer to "Panel Brightness Submenu" on page 45 and "Power Submenu" on page 46.
Remote Monitoring Notifications Remote Monitoring Notifications This page enables you to send email notifications on certain events. Note: Obtain this information from your ISP or network administrator. The options under Email Account Settings are: • SMTP Server: The name of the outgoing SMTP server. Obtain this information from your ISP. • Connection Encryption: Selects the appropriate encryption method required by the SMTP server. • Port: Selects the port that the SMTP server uses.
Remote Monitoring System Settings The options under Notification Events are: • Power On/Off: Occurs when standby mode is entered and when the display is powered on. • System Error: Occurs when the display has detected an error within the system. • Source Detect: Occurs when the display detects and displays a new input signal. • Source Lost: Occurs when the current input signal is no longer detected. • Source Selected: Occurs when a different input source is selected for any of the zones.
Remote Monitoring Access Control Remote Monitoring Access Control This page enables you to limit the ability to access certain features in the web server by password protecting them.
External Control In addition to using the Planar UltraRes remote control and display, there are other methods of controlling the Planar UltraRes display externally: • Using a serial link to send ASCII commands and to receive responses to those commands. The same set of commands can be sent over RS-232, USB, TCP or UDP. See the Planar UltraRes Series RS232 User Manual for more information. • Using discrete infrared (IR) codes to program a third-party remote control. See "IR Command Protocol" on page 30.
DisplayPort HDMI 1-2, OPS 640x480 59.94 31.469 25.175 x x x VESA DMT, CEA-861-F Format 1 640x480 72 37.861 31.500 x x x VESA DMT 640x480 74.99 37.500 31.500 x x x VESA DMT 640x480 85 43.269 36.000 x x x VESA DMT 800x600 60.32 37.890 40.000 x x x VESA DMT 800x600 72 48.077 50.000 x x x VESA DMT 800x600 75 46.875 49.500 x x x VESA DMT 800x600 85.06 53.674 56.250 x x x VESA DMT 848x480 59.659 29.830 31.500 x x x VESA CVT 848x480 74.
54.113 100.000 x x x VESA CVT 1400x1050 60 64.7 101.00 x x x VESA CVT-R 1400x1050 60 65.317 121.750 x x x VESA CVT 1400x1050 74.867 82.278 156.000 x x x VESA CVT 1600x1200 60 75.000 162.000 x x x VESA DMT 1920x1080 49.929 55.621 141.500 x x x VESA CVT 1920x1080 59.963 67.158 173.000 x x x VESA CVT 1920x1080 59.950 66.587 138.500 x x x VESA CVT-R 1920x1200 49.932 61.816 158.250 x x x VESA CVT 1920x1200 59.950 74.038 154.
UHDTV DisplayPort HDMI 1-2, OPS 1080i 50 28.125 74.500 x x x SMPTE 274M, CEA-861-F Format 20 1080i 60 33.750 74.250 x x x SMPTE 274M, CEA-861-F Format 5 720p 50 37.500 74.250 x x x SMPTE 296M, CEA-861-F Format 19 720p 60 45.000 74.250 x x x SMPTE 296M, CEA-861-F Format 4 1080p 24 27.000 74.250 x x x SMPTE 274M, CEA-861-F Format 32 1080p 25 28.125 74.250 x x x SMPTE 274M, CEA-861-F Format 33 1080p 30 33.750 74.
Color Subsampling Support Video Timing Input RGB 4:4:4 Supported YUV 4:4:4 Supported YUV 4:2:2 Supported 4K @ 50/60 Hz DP x x x 4K @ 50/60 Hz HDMI 1-2, OPS x x x 4K @ 50/60 Hz HDMI 3-4 All Other Supported Timings Any x x x Planar UltraRes Series User Manual YUV 4:2:0 Supported x 82
Specifications Item UR7551-MX UR7551-MX-ERO UR7551-MX-ERO-T UR8651-MX UR8651-MX-ERO UR8651-MX-ERO-T UR9851 UR9851-ERO UR9851-ERO-T LCD Panel Resolution 3840 x 2160 Aspect Ratio Screen Size 16:9 75" Orientation 86" Landscape/Portrait 500 cd/m2 Brightness (Typ.) Contrast Ratio (local dimming enabled) Contrast Ratio (local dimming disabled) 20000:1 1200:1 1200:1 1300:1 178° Viewing Angle (Typ.) Response Time (Typ.) 98" 6ms 8ms Color Gamut 72% NTSC Display Color 1.
Specifications Item Display Weight Mounting Wall Mount Weight UR7551-MX UR7551-MX-ERO UR7551-MX-ERO-T UR8651-MX UR8651-MX-ERO UR8651-MX-ERO-T UR9851 UR9851-ERO UR9851-ERO-T Standard: 165 lbs (75 kg) ERO: 186 lbs (84 kg) Touch: 207 lbs (94 kg) Standard: 184 lbs (84 kg) ERO: 201 lbs (92 kg) Touch: 234 lbs (107 kg) Standard: 255 lbs (115 kg) ERO: 305 lbs (138 kg) Touch: 330 lbs (150 kg) Planar Profile Mounting System or VESA 400 x 400 mm Landscape: 21 lbs (9.5 kg) Portrait: 17 lbs (7.
Specifications Item UR7551-MX UR7551-MX-ERO UR7551-MX-ERO-T UR8651-MX UR8651-MX-ERO UR8651-MX-ERO-T UR9851 UR9851-ERO UR9851-ERO-T ERO (ERO and ERO-T models only) Surface Treatment Glass Type Anti-glare (AG) Anti-reflective (AR) 2mm Corning® Gorilla® Glass 3mm soda-lime Touch (ERO-T models only) Touch Technology Supporting OS IR Windows 7, 8, 10, Vista, XP, Mac OSX, and Linux Planar UltraRes Series User Manual 85
Dimensions UR7551-MX Planar UltraRes Series User Manual 86
UR7551-MX Touch UR7551-MX Touch Planar UltraRes Series User Manual 87
UR8651-MX UR8651-MX 88 Planar UltraRes Series User Manual
UR8651-MX Touch UR8651-MX Touch Planar UltraRes Series User Manual 89
UR9851 UR9851 90 Planar UltraRes Series User Manual
UR9851 Touch UR9851 Touch Planar UltraRes Series User Manual 91
Troubleshooting During Installation This section includes troubleshooting information about different issues you may encounter during the installation process or after your display has been running for some time. If you are not able to solve your issue in this section, please contact Planar’s Technical Support team for assistance. Error Codes To see the last 50 errors that have occurred, select the Error Log tab in the OSD (MAIN MENU > INFORMATION > ERROR LOG), as shown below.
Symptoms, Possible Causes and Solutions Note the following: • One power supply failure will limit the backlight intensity to 50% maximum and two power supply failures will shut off the display. • Power supply 3 issues do not apply to the 75” and 86” models. Symptoms, Possible Causes and Solutions Below are different symptoms that you might encounter as you install your Planar UltraRes display. First look at the different symptoms to see if you can find your issue.
Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz Possible Cause The connector overmold is too large, which can cause the pins not to contact properly on some cards. Solution If using DisplayPort, make sure the connector overmold isn’t too large. Overmold is too wide Overmold is within specification Symptom: Can’t Select OPS or HDMI 1 Solution The OPS and HDMI sources cannot be viewed at the same time.
Symptom: IR Isn’t Working Properly Symptom: IR Isn’t Working Properly Possible Cause The wired IR module may not be fully connected. Solution Make sure the IR is fully connected by pressing hard to unsure it is inserted as far as possible. Possible Cause The wired IR module cable is not being used. Solution Make sure that the wired IR module cable is being used.
Accessing Planar’s Technical Support Website Visit http://www.planar.
Index A adjusting volume, 33 advanced settings menu, 45 audio menu, 42 avoiding temporary image retention, 4 IR codes, using, 30 IR commands for Planar UltraRes, 30 protocol, 30 IR not working, 95 K C cleaning the display, 6 codes, error, 92 color subsampling, 82 connecting touch screen, 68 control, external, 78 kickstand bracket using, 21 L D LCD installation, 10 mounts, 7 LCD display, 7 locking, 32 dimensions, 86 display installing, 10 M E error codes, 92 external control, 78 I image adjust menu
Index symptoms, 93 turning off the displays, 33 turning on the displays, 33 LCD mounts, 7 mounting template, 7 using the kickstand bracket, 21 osd menus, 32, 35 unlocking, 32 U P using the kickstand bracket, 21 using the remote, 29 package contents, 7 Planar UltraRes display installing on a wall, 11 troubleshooting via error codes, 92 presets menu, 44 V R W recommended usage, 4 remote control using, 29 warranty information, ii volume, 33 S safety during installation, 3 information, 2 precautions
