Warranty

Which products are not covered by this Limited Warranty?
This Limited Warranty does not cover: 1) products purchased from an unauthorised reseller; 2)
use of products in call centres not designed for call centres; 3) products purchased through online
auctions; 4) products that are operated in combination with software, peripheral or ancillary
equipment such as but not limited to batteries, chargers, adapters, headsets, connector cables and
power supplies ("Ancillary Equipment") not furnished or otherwise certified by Plantronics for
use with the Plantronics products or any damage to the Plantronics products or ancillary
equipment as a result of such use; 5) damage caused by (a) accident, fire, misuse, neglect,
unusual physical or electrical stress or modification; (b) improper or unauthorised installation,
wiring, repair, testing or (c) use of the product outside Plantronics published guidelines; 6)
instances in which someone other than Plantronics (or its authorised service centres) tests, alters,
modifies or services the products in any way; 7) products that have (a) serial numbers or date
tags that have been removed or altered or (b) nonconforming or non-Plantronics housings or
parts; and 8) consumable spare parts and accessories (unless they are found to be non-functional
or broken upon purchase of product), such as:
 a. Cases and case parts
 b. Modular plugs
 c. Cradles
 d. Headbands
 e. Lanyards
 f. Pouches
 g. Voice tubes
 h. Decorative finishes
 i. Switches
 j. Ear tips, ear tip kits, ear cushions, ear loops and ear budeez
 k. Customer-replaceable standard batteries
What will we do to correct problems?
During the Warranty Period, Plantronics will repair or replace, at its discretion, products that
manifest defects in materials or workmanship if you provide notice to Plantronics and return the
product to Plantronics in the manner described below.
Plantronics may repair or replace products under this Limited Warranty (a) with new or
previously used products, parts or components equivalent to new in performance and reliability
or (b) with remanufactured products using new components or new and used or reconditioned
components equivalent to new in performance and reliability or (c) with a product equivalent to
an original product that has been discontinued. If these replaced or repaired products, parts or
components manifest a defect in materials or workmanship during the greater of 12 months
following their repair and/or replacement or during the remainder of the Warranty Period for the
product they replaced or in which they were installed, Plantronics, at its discretion, will repair or
replace these products or parts.