Manual

The headset sensors are not
working as expected.
• A call is not automatically answered
when I put on my headset.
• Mute/unmute is not working when I
take on/off my headset during a call.
• During a call, mute unexpectedly
turns on.
If your headset sensors are not working as expected, you may
need to reset the sensors. See Reset sensors.
During a call, nobody can hear me. Configure the headset as the recording/output default device.
For Windows, go to Start menu > Control Panel > Sound >
Recording tab. Select Plantronics BT600, right-click, select
“Select as Default Device” and click OK.
For Mac, go to Apple menu > System Preferences > Sound >
Output tab and select Plantronics BT600.
During a call, I can't hear anybody. Configure the headset as the playback/input default device.
For Windows, go to Start menu > Control Panel > Sound >
Playback tab. Select Plantronics BT600, right-click, select “Select
as Default Device” and click OK.
For Mac, go to Apple menu > System Preferences > Sound >
Input tab and select Plantronics BT600.
Music is not coming through my
headset.
To configure your USB adapter to play music, see Configure USB
adapter.
The headset talk time is not
accurate.
Charge the headset fully to reset the accuracy of the talk time
prompts.
When I play music and a call comes
in, the music is too loud or doesn't
pause.
To configure your USB adapter to play music, see Configure USB
adapter.
When I use my headset with a
softphone, the headset call control
and mute buttons don't work.
Some softphones require the installation of Plantronics Hub for
Windows and Mac to enable headset control (answer/end and
mute) functionality. See Load software.
I hear an echo when not on a call. Check and see if OpenMic is on by pressing the red mute button on
the boom when you are not on a call. Our exclusive OpenMic
feature lets you control the level of ambient noise you hear.
Troubleshoot
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