User Manual

My eartips are not staying on the earbuds. Ensure that your eartips are securely attached to the

earbuds. See Replace eartips.

When I use my headset with a softphone, the

headset call control and mute buttons don't

work.

Check the following:

• Make sure the softphone you are using is supported by

viewing www.plantronics.com/softphonecompatibility.

• If required to enable headset control (answer/end and

mute) functionality, ensure you have Plantronics Hub for

Windows/Mac installed. See Load software.

The headset sound is not working as

expected when connected to your computer.

• During a call, nobody can hear me

• During a call, I can't hear anybody

• Music is not coming through my headset

• When I play music and a call comes in, the

music is too loud or doesn't pause

To conﬁgure the headset sound on your computer, see

Conﬁgure for media.

I can't unmute my headset when I'm on a

softphone call.

Install Plantronics Hub for Windows/Mac. See Load

software.

While on a call or playing media, I get

interference and drops in sound.

• Your headset is conﬁgured for optimal performance

during conference calls. Stereo telephony is on by default.

To increase Bluetooth range, change the setting by going

to Plantronics Hub > Settings > Wireless > Extended

Range Mode.

• For best audio reception, keep your phone on the right

side of your body.

The headset talk time is not accurate. Charge the headset fully to reset the accuracy of the talk

time prompts.

Troubleshooting