Blackwire C710 /C720 ® ™ ™ Corded USB headset with Bluetooth® User guide
Contents Welcome 3 What’s in the package 4 Headset features 5 Accessories/Spares 6 Using your headset 7 Inline controls 7 Wearing the headset 8 Connect, charge, and make a mobile phone call 9 Connect headset to PC 9 Charge your headset 9 Make a mobile phone call 9 Make a PC call 12 Advanced features 14 Plantronics Spokes software 18 Useful tips 21 Troubleshooting 22 2
Welcome Congratulations on purchasing your new Plantronics product. This user guide contains instructions for setting up and using your Blackwire C710/C720 Bluetooth headset. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product. Blackwire C710/C720 next generation technology. Featured highlights and Smart Sensor™ technology: • Auto answers calls by simply putting on your headset.
What’s in the package OR 2 1 3 4 1 Blackwire C710 Headset with inline controller (monaural) or 2 Blackwire C720 Headset with inline controller (stereo) 3 Blackwire C710/C720 USB cable 4 Carrying case 4
Headset features 3 2 1 10 98 7 1 Right ear cushion 2 Adjustable headband 3 Left ear cushion 4 Noise-cancelling microphone 5 Mobile talk and Bluetooth on/off button 65 4 6 Volume up/volume down bar 7 Inline controller 8 Mute/unmute button 9 PC talk button 10 USB cable/connector 5
Accessories/Spares (Sold separately) Carrying case Foam ear cushions Leatherette ear cushions Blackwire C710/C720 USB cable note For more information on accessories and spares, please visit us at plantronics.com/accessories.
Using your headset Inline controls Mobile talk button Can be used to answer or end a call directly from the headset with a single press. LED will rapid flash blue when a call is coming in and slow flash blue when on a call. Can be used to manually turn on or off the Bluetooth radio with very long press; Bluetooth status will stay in last known state. PC talk button Can be used to answer or end a call directly from the headset with a single press.
Wearing the headset 1 To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the headset receivers so that the cushions sit comfortably over the center of your ears. 2 For the C710 headset position the stabilizer T-bar above your ear. 3 Once the headset is positioned on your head, adjust the flexible boom so the tip of the boom points to the corner of your mouth. The boom can be shaped to follow the curvature of your face.
Connect, charge, and make a mobile phone call Connect headset to PC 1 Connect the USB cable to the PC and the inline controller. The first time you connect your headset to the PC, the mobile talk button on the headset will flash red and blue indicating the initial pairing process of your mobile phone. NOTE If you do not want to pair your mobile phone now, press and hold the mobile talk button more than five seconds to power off the bluetooth radio. The LED will turn solid red for two seconds.
NOTE For detailed pairing instructions for popular mobile phones visit plantronics.com/easytopair Blackwire C700 2 If prompted by mobile phone, type 0000 as passcode. The mobile talk button will stop flashing when the headset has an active connection with the mobile phone. 3 While wearing your headset, make a test call from your mobile phone. During an active call, the mobile talk button will flash blue. 4 To use mobile phone away from PC, disconnect the USB cable from the inline controller.
Placing a call with your headset and Bluetooth mobile phone Place a call Dial number on your mobile phone keypad. Redial last number* Double press mobile talk button. There will be a double low tone on each press. A low-low-high tone indicates the last number has been redialed. Activate voice dialing* Press and hold mobile talk button for two seconds. You will hear a tone followed by a second tone which indicates voice dial is activated. * Only available on mobile phones that support these features.
Make a PC call 1 Load Plantronics Spokes software by visiting plantronics.com/software and click “Download.” 2 Reconnect USB cable to inline controller and the PC if disconnected. 3 Confirm the speaker and microphone settings for your PC softphone are set to Plantronics Blackwire C710/C720 as shown below: PC audio setup for Windows 7 (To reach this screen: Control Panel > Sound) Default Setting: All PC sounds and audio is played in the headset.
NOTE If you choose to NOT install Spokes software, your headset will still function as a standard audio device but the inline control buttons may not work with your softphone. Placing a call with your headset and PC Softphone To place a call Dial number from your PC softphone. Answering and ending calls with your headset and PC Softphone To answer a call Short press PC talk button.
Advanced features Smart Sensor technology Sensors detect whether or not you are wearing the headset. Sensors are located in the speaker capsule on the microphone boom side. Auto answer call: When you are not wearing your headset. When you have an incoming call on your mobile or PC softphone, put on the headset and the call will be answered automatically. You do not have to press the call button. Auto pause media: When you are listening to media audio.
Simultaneous call handling behaviour (PC & mobile) You can be on a call using a PC softphone application and receive a mobile phone call. The ringtone for the mobile phone call is heard in the headset. Tapping the PC call button on the headset will end the PC softphone call. Tapping the mobile call button will answer the mobile phone call. Note Answering the call on your mobile phone sends the audio to the mobile phone and leaves the PC softphone call active on the headset.
Headset controls, indicators and voice prompts Action Incoming PC call alert N/A LED Tone Voice prompt Rapid green flash Programmable ringtone N/A PC Call answer/end Short press PC Talk button Short green flash Answer: Single low tone followed by lowlow-high tones End: Single low tone N/A PC Call “Flash” Short green flash Low Tone N/A Adjust the listen Press volume up/ volume (during a call) volume down bar Single PC LED flash Tone at each change in volume.
Action LED Tone Voice prompt N/A Single blue flash Mobile Reject Call * Press and hold Mobile Talk button for 2 seconds Short low tone, followed by long low tone Single blue flash Transfer Call Audio Press and hold Mobile Talk button to/from Mobile for 2 seconds Phone * N/A Short low tone, followed by long low tone. When call transferred to headset you will also hear the low-low-high indicating connected.
Plantronics Spokes Software Plantronics Control Panel User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel. To access the Plantronics Control Panel, load Plantronics Spokes software by visiting plantronics.com/software and click on the download button. To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.
Applications tab Displays the status of Plantronics support for various applications such as softphones and media players. Preferences tab Allows you to set preferences for the media player as well as other general settings.
About tab Provides online access to the user guide and support and displays your headset system’s information. Plantronics Update Manager Check for updates automatically By enabling this check box, you will activate a periodic automatic check for available software updates.
Useful tips Clothing clip Attach the clip to your clothing about chest level. When at your PC, the clothing clip will reduce the weight of the inline controller for greater comfort. When using your mobile phone away from PC, the clip keeps the inline controller in convenient place.
Troubleshooting Troubleshooting — PC softphone usage I cannot hear. Ensure that the Blackwire C710/C720 is set as the default playback device in Windows. Ensure that the Blackwire C710/C720 is set as the audio device in the softphone (refer to softphone manufacturer for instructions on changing the audio output). Make sure that the individual volume settings on the headset, Windows and softphone are not turned down too low. I cannot be heard.
NEED MORE HELP? plantronics.com/support Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States © 2012 Plantronics, Inc. All rights reserved. Plantronics, Blackwire, C710, C720, Spokes, and Smart Sensor are trademarks or registered trademarks of Plantronics, Inc. Microsoft, Internet Explorer, Lync, Windows, Windows Vista, and Windows XP are registered trademark of Microsoft Corporation in the United States and / or other countries.
