Calisto® 800 Series P820/P825/P830/P835 USER GUIDE Firmware version 1.
Contents Welcome 3 System Requirements 3 Computer 3 Connecting the Cables Speakerphone and Microphone Basics Speakerphone Microphone Set up your speakerphone Accessories Set Up Your Calisto 4 6 6 6 8 Screen 9 Outgoing Line 10 Menu 10 Make a Call Answer or Ignore a Call Answer a Second Incoming Call Switch Between Calls Mute a Call End a Call Use Other Call Options Special Features for Using Your P830 & P835 Calisto with a Landline Basic Setup Spokes
Welcome Congratulations on purchasing your new Plantronics product. This user guide contains instructions for setting up and using your Calisto Speakerphone (Speakerphone + PA50 Microphone) System. The Calisto comes in several models: • The P820 model connects to mobile phones and PC softphones. • The P825 model connects to mobile phones and PC softphones, and includes a PA50 wireless mic accessory (see Use Your Calisto with a Wireless Mic on page 22).
Connecting the Cables * * Landline on P830 & P835 only 4
Speakerphone and Microphone Basics Speakerphone 1 4 2 3 5 6 7 1 Analog landline telephone port (P830 & P835 models only); P820 & P825 have a standard Kenington receptacle. 2 USB port to computer 3 AC adapter (P830 & P835 models only; available as an optional accessory for P820 & P835 models) 4 Talk/End key 5 Audio key. Switches from the speakerphone to a headset (or wireless mic) and back. 6 Mute key 7 3.
Set up your speakerphone Accessories The following optional accessories are sold separately: • PA50 Microphone clip: Enjoy freedom of movement and exceptional transmit quality for the ultimate speakerphone experience (included with P825 & P835). • Plantronics H-Top adapter cable: Connect Plantronics H-Tops with QD directly to the dual 3.5mm headset jack. • 2.5mm-to-3.5mm adapter: Convert 2.5mm corded headsets to connect to the dual 3.5mm headset jack.
Mobile phone setup (optional): When you connect your Calisto to a mobile phone that supports Bluetooth, call audio from that phone is automatically routed to your Calisto. To connect to a mobile phone, do the following: 1 On the Mobile Phone setup screen, make sure Yes is highlighted, and press OK . NOTE Do not press Next/Skip (right softkey). This skips the phone setup process. 2 Follow the onscreen instructions. If prompted, enter 0000 as the passkey on your phone.
Get to Know Your Calisto 7 8 9 6 10 11 5 4 3 2 1 1 Talk/End: Press to dial a number you entered, to answer an incoming call, or to end a call. The key is green when you have an incoming call, red when you are on a call. 2 Mute: Press to mute the currently active call. (Red when on, white when off and in a call) 3 Dual 3.5mm headset/headphone/earbuds jack (on side of device): Insert headphones or earbuds into the jack.
Screen Idle Screen Notifications When you are not on a call, the screen displays either the Plantronics logo or some or all of the following information, depending on the connected phone line, the services you have subscribed to (such as voicemail), and/or the softphone you are using: Status Bar Icons The status bar is the row of icons at the top of most screens.
Outgoing Line Outgoing phone line indicators When you make an outgoing call, the call is made by default using the last line you selected on the Dial screen (see Make a Call on page 11). To choose a different line, simply highlight the line of your choice on the Dial screen. If the last line used is unavailable, outgoing calls are made over the first available line, in this order: softphone, landline (P830 & P835 models only), mobile phone.
Use Call Features Your Calisto lets you use features such as answering calls from all your connected phone lines, answering a second incoming call, or making a second outgoing call. Make a Call IMPORTANT: The Dial menu may show “PC Unavailable” even if Calisto 800 is connected to the PC. Reason: The Dial menu shows PC available for dialing for supported softphone applications that can accept digits from Calisto 800.
Switch Between Calls Press Control Up or Down automatically put on hold. to highlight the call you want to make active. The other call is NOTE: If you use a Calisto model P830 or P835 with a landline, see Special Features for Using Your Calisto P830 with a Landline on page 13 for more information on call switching. Mute a Call You can mute the currently active call at any time by pressing Mute . The Mute key turns red when call is muted. Press Mute again to unmute the call. The Mute key turns white.
If you are on a call and are prompted to navigate a phone tree or enter a password, simply enter the numbers using the dialpad. Or press Options (right softkey) > Enter digits, and enter the numbers on the dialpad. This works with mobile, home landline, and softphone calls. Special Features for Using Your P830 & P835 Calisto with a Landline Use the Flash Feature Connected: 555-1212 SWITCH (Flash) 00:01:49 OPTIONS During an analog landline call, the left softkey is labeled Switch (Flash).
Use the Call Log Call Log 1 (123) 456-7890 US CELLULAR MOM JOHNSON M HOME BACK OPTIONS The Call Log lists all incoming, outgoing, and missed calls for all phone lines connected to your Calisto. If the caller name is known, the name is shown; otherwise, the phone number is shown. For calls made today, the time is shown. For older calls, the date is shown.
Enter/Edit Favorites You can enter names and numbers as favorites so you can easily dial them right on your Calisto. For each favorite, you can enter multiple phone numbers and label them as home (H), work (W), mobile (M), or other (O). Create a Favorite You can create a favorite from an ended call, from your Call Log, or manually.
• Press Save (left softkey) twice. Create a Favorite from a Call Log Entry Options Call Details Add to Favorites Sort List Delete this record Delete all records BACK 1 Highlight a Call Log entry and press Options (right softkey) > Add to Favorites. 2 Do one of the following: • To add the number to an existing favorite: Select Add to existing. Select the favorite to use, select the number type to assign the number to, and press Edit (right softkey).
To enter a + symbol: Press and hold 0. To insert a 1-second pause in the numbers you are entering: Select Insert a Pause onscreen. Inserting a pause allows you to add/edit passcodes/passwords to phone numbers so that the entire string automatically gets dialed. This feature is known as “chain dialing.
Delete a Favorite 1 Press Menu (right softkey) > Favorites. 2 Select the favorite and press Options (right softkey) > Delete Favorite. 3 Press Yes (right softkey) to confirm.
Access Voicemail You can access voicemail from your Calisto for both your analog landline (P830 & P835 models only) and your softphone, if the softphone application supports this feature. To use your Calisto to access analog landline voicemail, you need to enter your landline voicemail access number. You can do this from the Settings menu (see Enter Your Voicemail Access Number on page 29). When you have a new voicemail message, a message icon appears on the idle screen.
Use Your Calisto with a Headset You can route call audio from any connected phone (mobile, softphone, or home landline) to a connected headset. Supported Headset Types Headset Type Jack Type Insert Jack Into: Microphone Used On: Corded Headphones/ Earbuds Single 3.5mm jack Insert into Calisto jack. Calisto Headsets/ Earbuds with Microphones Single 3.5mm jack Insert into Calisto jack. Calisto Headsets with Microphones Single 2.5mm jack Requires Plantronics 2.5mm-to-3.
Call Options Change Audio Device Enter digits BACK NOTE: If you have a Plantronics PA50 wireless mic, it appears on the Audio Devices screen as Speakerphone + Wireless Mic. • If you plug in a wired headset/headphones/earbud, the call audio automatically routes to the attached device. If you unplug the wired device, call audio automatically routes to the Calisto speakerphone.
Use Your Calisto with a Wireless Mic The Calisto PA50 is a wireless mic for use with the Calisto 800 series of multi-device speakerphones. The wireless mic is an accessory that provides unparalleled freedom of movement and exceptional transmit quality for the ultimate speakerphone experience. The PA50 is included and pre-paired with the Calisto P825 and P835 speakerphone and is available as an accessory sold separately for use with the Calisto P820 or P830 models.
The wireless mic can also be placed flat on a table for flexible small group conferencing. It provides full 360-degree microphone coverage. • Talk Time: Up to 5 hours • Standby time: 7 days • Charging Time: Approximately 2 hours • Maximum Range: Up to 45 feet/12 meters Features 1 Once undocked, press the microphone. key on the wireless mic to replace the built-in speakerphone 2 When the wireless mic is active, the is displayed on screen and the built-in speakerphone microphone is turned off.
Wireless Mic Usage Which How can I tell How do I mic change Active? active mics? Initial Setting Answer Call From...
Light Indicators • Charging: Single white flash after docking the wireless mic to the Calisto. NOTE: The first time you charge your wireless mic, you may see the light glow red quickly before flashing red. • Low Battery: Double red flash every 30 seconds. • Critical Low Battery: Triple red flash every 30 seconds. • Out of Range: Fading red. NOTE: To check connection status, tap once. A single white flash indicates that the wireless mic is connected to your Calisto.
Disconnect from/Reconnect to a Mobile Phone or Bluetooth Headset You can pair your Calisto with up to two mobile phones and two wireless Bluetooth devices, either during initial setup (see Set Up Your Calisto on page 6) or from the Settings menu (see Bluetooth Setup on page 30). Pairing is the equivalent of entering a device into your Calisto’s memory. You only need to pair each device once.
Reconnect a mobile phone and/ or Bluetooth headset to your Calisto NOTE: Only one mobile phone and one Bluetooth headset can be connected to your Calisto at a time. When you come back in your office, there are several ways to reconnect your Mobile and/ or BT headset to Calisto. Reconnect Using a Screen Prompt When you are back in range of your Calisto, a notification may appear on your Calisto screen asking if you want to reconnect to your mobile phone or headset. Press Yes (right softkey) to connect.
Customize Your Calisto Settings Use the Settings menu to customize your Calisto and make it work best for you. Basic Setup Basic setup includes ringer volume and tone, screen brightness, date and time format, and other settings. Set the Ringer Volume 1 Press Menu (right softkey) > Settings > Basic Setup > Ringer Volume. 2 Press Control Up or Down to adjust the onscreen volume slider. To turn the ringer off, press Control Down until no bars appear in the slider.
Set the Country The country settings affects how your Calisto supports local and international Caller ID information. 1 Press Menu (right softkey) > Settings > Basic Setup > Country. 2 Select a country. 3 Press Save (left softkey). Landline Setup If you select United States or Canada you will be presented with a choice to set the Area Code. Area Code Setup lets you enter your home landline area code and change your voicemail access number (P830 & P835 only).
Bluetooth Setup Pair with a Mobile Phone or Bluetooth Headset Use Bluetooth Setup to pair your Calisto with a new mobile phone or Bluetooth headset. 1 Press Menu (right softkey) > Settings > Bluetooth Setup. 2 Select Mobile Phone or Headset (or Wireless Mic). NOTE: If you purchase a PA50 wireless mic (sold separately), the Wireless Mic option appears on this screen also. 3 Follow the onscreen instructions to pair your device with your Calisto.
Plantronics Spokes Software It is highly recommended that you install Plantronics Spokes software available for the Calisto 800 system. Though your Calisto 800 system will operate without the software running, it will limit the system’s capabilities. Depending on softphone features supported, Spokes software allows you to do many, if not all, of the capabilities found in the Use Call Features section of this guide with your favorite softphone(s).
Assigning a Default Softphone has the following benefits: • Informs Calisto 800 where to send the digits dialed on the keypad; this is especially useful if more than one softphone is active on the same computer. • Enables Spokes software to capture Call Log data for incoming and outgoing calls.” First Time Skype Use - IMPORTANT The first time Skype is launched after installing Spokes software you will see the following displayed at the top of the Skype application, “PlantronicsURE.exe wants to use Skype”.
* Microsoft Office Communicator and Lync are supported for limited call control functions without PES, but PES is recommended Phone Functions Incoming Calls Outgoing calls Mute Un-Mute (sync'd) Hold / Resume Caller ID (single call) Caller ID for Softphone name Default Phone Setting Multiple Call Handling Answer 2nd Incoming Call Description Answer / End incoming softphone calls from the Calisto 800 interface Make / End outgoing calls from the Calisto 800 interface Mute / Un-Mute Calisto 800 mic (no transmi
Plantronics Control Panel Plantronics Control Panel provides status and configuration information and options for Plantronics devices and supported applications. It also provides links to Plantronics user guides and corporate contact information.
Plantronics Update Manager All required software and firmware for the Calisto 800 Series can be remotely updated when updates are available. Start Plantronics Update Manager from Windows Start Programs menu > Programs > Plantronics > Plantronics Update Manager to change settings such as automatic or manual check for updates. Check for Updates Automatically By enabling this check box, you will activate a periodic automatic check for available software and firmware updates.
Troubleshooting - General I have my headset and mobile connected; how do I connect them both to Calisto 800? Automatic Reconnect: • If a Voyager Pro+ or Voyager Pro UC is used, go to the “Bluetooth” menu in Calisto and select “Connect Both”. They should both automatically reconnect even if Headset is still actively connected to the Mobile. These 2 headsets have special firmware to allow automatic reconnect. Note: If an iPhone is used, it should also allow the automatic reconnect.
The Tx or Rx audio quality on my Calisto sounds muffled or distorted? • If the Calisto unit is used by several people at the same time, users should be positioned either in front or the back of the unit for optimal microphone pick-up. • For small group calls, it is highly recommend that the PA50 Wireless Mic be used as it provides flexible 360 degree room coverage.
Troubleshooting - Software The following items pertain specifically to issues related to the Calisto 800 Series with Spokes software and supported applications: Skype does not work with Spokes software Open Skype and select: Tools>Options>Advanced •Select “Manage other programs’ access to Skype”. •PlantronicsUR.
NEED MORE HELP? plantronics.com/support Plantronics, Inc. 345 Encinal Santa Cruz, CA 95060 United States Tel: 800-544-4660 plantronics.com © 2011 Plantronics, Inc. All rights reserved. Plantronics, the logo design, PA50 and Calisto are trademarks or registered trademarks of Plantronics, Inc. Lync is a registered trademark of Microsoft Corporation in the United States and/or other countries. 85433-01 (10.
