Blackwire C310/C320 ™ USB Corded Headset User Guide
Contents Welcome 3 System Requirements Need More Help? 3 4 What's in the Box Headset Basics 3 5 Wearing Your Headset 6 Adjust the Headband 6 Position the Boom 6 Adjust the Boom 6 Installing the Software 7 Download and Install Software 7 Software Location on Your Computer Plantronics Update Manager 7 Softphone Compatibility 7 Media Player Preferences 7 7 Daily Use 8 Headset Power 8 Incoming/Outgoing Calls 8 Adjust Your Headset Volume 8 Mute a Call 9 Troubleshooting Headset 10 10 12 2
Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Blackwire C310/C320 headset. Please refer to the safety instructions in the quick start guide for important product safety information prior to installation or use of the product.
What's in the Box Blackwire C310 Blackwire C320 4
Headset Basics Headset inline control icons Answer/End button* Answers or ends a call Function Incoming call Flashes green On a call Solid green Volume up button Increases the listening volume Volume down button Decreases the listening volume Mute/Unmute button Mutes/unmutse the headset microphone Solid red when muted * Plantronics software required. Plantronics software enables call control features including call answer/end control.
Wearing Your Headset Adjust the Headband Position the Boom Lengthen or shorten the band until it fits comfortably. The foam cushions should sit comfortably over the center of your ears. This headset can be worn on the left or right side. Rotate the boom to align with your mouth. CAUTION To avoid breaking the boom, only rotate it up and over 180°. Adjust the Boom Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.
Installing the Software Download the latest release of Plantronics software to integrate your headset with your softphone. Plantronics software enables call control features including call answer/end control and synchronized mute with your softphone. Download and Install Software Load the Plantronics software by visiting plantronics.com/software and clicking on the download button. NOTE Your softphone may require you to set your headset as your default audio device.
Daily Use Headset Power The USB headset is automatically powered on when it is plugged into the USB port of the computer. Incoming/Outgoing Calls 1 Headset call control is a software feature and dependent on a compatible softphone. If you do not install the software or do not have a compatible softphone, press the headset call button first and then answer/end/place the call using the softphone application. Visit plantronics.com/software for more information.
Listening Volume 1 Press the volume up button ( ) on the headset inline control to increase listening volume. 2 Press the volume down button ( ) on the headset inline control to decrease listening volume. Speaking Volume To adjust the headset speaking volume, use the audio settings in your computer's sound control panel/preferences. For Windows XP systems • Go to Control Panel > Sounds and Audio Devices > Audio tab. For Windows Vista and Windows 7 systems • Go to Control Panel > Sound > Recording tab.
Troubleshooting Headset I cannot hear caller. Listening volume is too low. Press the volume up button on the headset. The USB headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device. For Windows XP systems • Go to Control Panel > Sounds and Audio Devices > Audio tab. • Select your headset as the "Sound playback" default device.
For Windows Vista and Windows 7 systems • Go to Control Panel > Sound > Recording tab. • Highlight your device choice, select the Set Default button and click OK. For Mac OS X • Choose Apple menu > System Preferences and click Sound. • Click Output, and then select “Internal Speakers” or your device choice. My headset stops responding to button presses. When a PC goes into standby or hibernation, the USB headset no longer is powered on. Be sure your PC is in an active state.
NEED MORE HELP? plantronics.com/support Plantronics, Inc. Plantronics BV 345 Encinal Street South Point Building C Santa Cruz, CA 95060 Scorpius 140 United States 2132 LR Hoofddorp Netherlands © 2012 Plantronics, Inc. All rights reserved. Plantronics, the logo design, and Blackwire are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Apple, iTunes and Mac are trademarks of Apple Inc., registered in the U.S.
