CS540A™ Wireless headset system User guide
Contents Welcome 3 What’s in the box 4 Base and headset basics 5 Accessories 6 Customise your headset 7 Change headset configuration 7 Left ear loop assembly 7 Headband assembly 8 Position your headset 9 Connect your desk phone 10 Connect the power 10 Charge the headset 10 Connect and configure your desk phone 11 Desk phone (standard) 11 Check configuration and make a test call 12 Desk phone plus HL10 lifter (sold separately) 13 Desk phone plus EHS cable 15 Position your base 16 Your headset 17 Headset con
Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your CS540A wireless headset system. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.
What’s in the box Headset with pre-installed battery, ear tip and ear loop Base Fit kit instruction card Headband Other size ear tip and ear loops Power supply Telephone interface cable 4
Base and headset basics Base overview BACK FRONT 4 1 2 3 5 1 Call/mute LED 2 Power on/subscription LED 3 Charging LED 4 Subscription button 5 Narrowband/wideband switch 6 Power jack 7 Handset lifter/EHS cable jack 8 Telephone interface cable jack 9 Auto answer switch 10 Listening volume dial* 11 Speaking volume dial* 12 Configuration switch* *For installation set-up 6 7 8 9 BOTTOM 10 11 12 Headset overview 1 2 3 4 5 6 7 1 Ear loop 2 Ear tip 3 Volume/mute button 4 Call button 5 Battery
Accessories 1 2 3 1 Behind-the-head headband Extremely light and comfortable wearing alternative. 2 Electronic hookswitch cable (EHS) Electronically takes your desk phone handset off the hook. Enables remote call answer/end with your headset. 3 HL10™ lifter Automatically lifts handset and returns it to the cradle. Enables remote call answer/end with your headset.
Customise your headset Your headset comes configured for your right ear with a pre-installed small ear tip and medium ear loop. You can also configure your headset for your left ear, install a different sized ear tip and ear loop, or install the headband. Change headset configuration 1 Gently pull the ear tip from the headset. Rotate the ear loop down 90°. NOTE You will feel resistance when rotating the ear loop down; this is normal. 90º 2 Remove the ear loop from the headset.
Headband assembly The headset can be rotated for wearing on the left or right ear. NOTE Before installing the headband, remove the ear tip and ear loop from the headset. 1 Hold the headband so it is aligned to receive the headset as shown and insert the headset into the headband. 2 Rotate the headset up. 3 To optimise the position of the headset, push the headset in so the microphone is close to the corner of your mouth.
Position your headset When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimise the position of the headset. 1 Slide the headset over and behind your ear and fit the ear tip into your ear. 2 Holding the base of the headset, push it in and back towards your ear to allow the pivoting earpiece to bring the microphone close to your mouth.
Connect your desk phone This section describes how to connect the base to your desk phone. Connect the power Plug one end of the power supply into the power jack on the back of the base and the other end into a working power outlet. The power on LED will be solid white. Charge the headset = 20. Place the headset in the charging cradle. The charging LED on the base will flash green when charging and turn solid green when the headset is fully charged.
Connect and configure your desk phone There are three set-up options for connecting the CS540A to your desk phone. Select one of the following and continue. • Desk phone (standard) • Desk phone + HL10 lifter (sold separately) • Desk phone + EHS cable (sold separately) NOTE If you will be using a standard desk phone set-up or a desk phone with an HL10 lifter, continue below. If you will be using the desk phone with an EHS cable, refer to Desk phone plus EHS cable section in this guide.
Check configuration and make a test call 1 If your desk phone has a volume control, set it to mid-range. 2 Look at the bottom panel of your base and make sure the default settings are correct. Set your desk phone’s volume as well. listening volume dial ( ) = 3 and speaking volume dial ( )=3 configuration switch = A desk phone volume = mid-range 3 Remove the handset from the desk phone cradle. 4 While wearing your headset, press the call button on the headset.
Desk phone plus HL10 lifter (sold separately) NOTE First follow the steps above for Desk phone (standard). 1 Firmly press the handset lifter power cord into the handset lifter jack. USE 2 While wearing your headset, slide the handset lifter arm under the handset until the lifter base touches the side of the phone. 3 Slide the lifter up to where it nearly touches the handset earpiece. 4 Press the call control button on your headset to activate the lifter.
If you do not hear a dial tone 1 If you do not hear a dial tone, raise the lifter height switch to the next highest position. 2 Repeat steps 2 to 5 above as necessary until you hear a dial tone. 3 When you hear a dial tone, secure the lifter as described in Steps 6 to 8. Additional parts (if required) Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle. Extender arm 1 Slide extender arm onto lifter. 2 Stabilisers can be shifted left and right.
For Nortel phones only Desk phone plus EHS cable 1 Connect the end of the EHS cable to the base and the other end to the desk phone as described in the EHS Adapter Getting Started guide. NOTE For further installation information, refer to the EHS Getting Started guide that came with your EHS cable or at plantronics.com/accessories.
Position your base The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.
Your headset Now that you’ve configured your headset and connected your desk phone, read this section to learn about the headset features, how to use the controls and more. Headset controls 1 2 3 1 Volume/mute button This table describes the volume controls if you wear the headset on the right. The volume controls are opposite if you wear it on the left. Increase the volume Press the volume button up. Decrease the volume Press the volume button down.
Battery This product has a replaceable battery. To ensure replacement batteries meet Plantronics high quality standards and for optimal performance, only use replacement batteries provided by Plantronics. Low battery warning If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately.
Out of range warning tones If you are on a call and go out of the operating range, you will hear three low tones. You will hear a single mid tone when you are back in range. If you stay out of range, an active call will be suspended. The call will be re-established when you walk back into range. If you remain out of range for more than 5 minutes, the system will drop the call.
Your base Base phone button and switches 1 2 1 Subscription button 3 The headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore subscription to your current headset, the units can be subscribed to each other by the following two methods. Automatic secure subscription With your system idle, docking a headset will automatically subscribe it to the base, making it the primary headset.
2 Wideband/narrowband switch The CS540A has wideband audio, which allows speech to sound clearer and more natural. If your desk phone is capable of wideband audio, set the wideband-narrowband switch to green for wideband. Set the switch to red (narrowband) for longer headset battery life or to increase the number of systems that can work in a small area. 3 Auto answer switch Auto answer saves a button press to establish the radio link between headset and base.
Daily use Place an outgoing call 1 Wearing your headset, press the headset call button. 2 Remove the handset from the cradle. You will hear a dial tone. NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of accessories, visit plantronics.com/accessories. 3 Dial the number using your desk phone. 4 To end the call, press the headset call button and hang up the handset. Answer an incoming call 1 Wearing your headset, press the headset call button.
Troubleshooting Headset My headset is unstable. When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by pivoting the earpiece to optimise the position of the headset. See Position your headset. Talk time performance is significantly degraded even after a full recharge. Battery is wearing out. Call Plantronics at (800) 544-4660 for ordering a replacement battery or contact us at plantronics.com/support.
Congratulations! The product you have just purchased carries the TCO Certified Headsets 2 label. This means that your headset is designed and manufactured according to some of the strictest performance and environmental criteria in the world. The manufacturer of this headset has selected it to be certified to TCO Certified Headsets 2 as a sign of usability, high performance and reduced impact on the natural environment.
