Blackwire C510/C520 ™ USB Corded Headset User Guide
Contents Welcome 3 System Requirements Need More Help? 3 What's in the package Basics 3 4 5 Wearing Your Headset Fit Headset 6 6 Daily Use 7 Connect PC and Call 7 Incoming/Outgoing Calls 7 Adjust Your Headset Volume Mute a Call 8 Plantronics Spokes Software Plantronics Control Panel Applications tab 9 Preference Tab 10 About tab 10 9 9 Plantronics Update Manager 11 8 Troubleshooting 12 Headset 12 Smart Sensors 13 2
Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Blackwire C510/C520 headset. Please refer to the safety instructions in the quick start guide for important product safety information prior to installation or use of the product.
What's in the package Blackwire C510 Headset with inline controller (monaural) Blackwire C520 Headset with inline controller (stereo) Carrying case 4
Basics Headset inline control icons Answer/End button Answers or ends a call Function Incoming call Flashes green On a call Solid green Volume up button Increases the listening volume Volume down button Decreases the listening volume Mute/Unmute button Mutes/unmutes the headset microphone Solid red when muted Smart Sensor™technology Sensors detect whether or not you are wearing the headset. Sensors are located in the speaker capsule on the microphone boom side.
Wearing Your Headset Fit Headset 1 Slide the headband until it fits comfortably over both ears. 2 If still too tight, stretch the headband for better comfort. 3 For optimal voice clarity, bend the boom and place the microphone close to mouth.
Daily Use Connect PC and Call 1 Load Plantronics Spokes software by visiting www.plantronics.com/software and click on "Download" . 2 Connect the headset into the USB port of the computer. The headset will automatically power on. 3 Check your Audio Settings. Confirm the speaker and microphone settings for your PC softphone are set to Plantronics C510/C520.
Adjust Your Headset Volume Mute a Call 1 Listening Volume Press the volume up button ( ) on the headset inline control to increase listening volume. 2 Press the volume down button ( ) on the headset inline control to decrease listening volume. 1 During a call, press the mute button on the headset inline control to mute the microphone. When mute is on, the mute LED is solid red (you will still be able to hear the caller). 2 To turn mute off, press the mute button again.
Plantronics Spokes Software Plantronics Control Panel User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel. To access the Plantronics Control Panel, load Plantronics Spokes software by visiting plantronics.com/software and click on the download button. To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.
Preference Tab Allows you to set preferences for: • Media player Modify call action: Pause, Play, Mute or Do Nothing • General use • Presence status based on wearing state (dependent upon softphone compatibility) When headset is put on, or removed set presence to: Available, Busy, Do not disturb, Be right back or Offline About tab Provides online access to the user guide and support and displays your headset system's information.
Plantronics Update Manager Using Plantronics Update Manager, you can download new software and firmware versions when they are available. To change settings such as checking for updates manually or automatically or to install new updates, go to the Start menu > Programs > Plantronics > Plantronics Update Manager. Check for Updates Automatically Select the box "Check for Updates Automatically" and you will be notified automatically when new software and firmware updates are available.
Troubleshooting Headset I cannot hear caller. Listening volume is too low. Press the volume up button on the headset. The USB headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device. For Windows XP systems • Go to Control Panel > Sounds and Audio Devices > Audio tab. • Select your headset as the "Sound playback" default device.
For Windows Vista and Windows 7 systems • Go to Control Panel > Sound > Recording tab. • Highlight your device choice, select the Set Default button and click OK. For Mac OS X • Choose Apple menu > System Preferences and click Sound. • Click Output, and then select “Internal Speakers” or your device choice. Smart Sensors My headset stops responding to button presses. When a PC goes into standby or hibernation, the USB headset no longer is powered on. Be sure your PC is in an active state.
NEED MORE HELP? www.plantronics.com/support Plantronics, Inc. Plantronics BV 345 Encinal Street South Point Building C Santa Cruz, CA 95060 Scorpius 140 United States 2132 LR Hoofddorp Netherlands © 2013 Plantronics, Inc. All rights reserved. Plantronics, the logo design, and Blackwire are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Apple, iTunes and Mac are trademarks of Apple Inc., registered in the U.S.
