Savi 410/Savi 420 (W410-M/W420-M) Wireless headset system User Guide
Welcome Congratulations on purchasing your new Plantronics product. This user guide contains instructions for setting up and using your Savi 410/420 (D100 USB Adapter + WH300/350 Headset) Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product. DECT INFORMATION Plantronics is a member of the DECT Forum has fully adopted their recommendations for enhancements to security within all DECT products.
Contents 1 Package Contents................................................................. 4 2 System Features.................................................................... 5 3 Headset Setup....................................................................... 6 3.1 Adjust the Headband................................................ 6 3.2 Adjust the Mouthpiece.............................................. 6 Assembling Base............................................................
1 Package Contents Savi 410/420 USB Adapter and Charger USB Adapter Base Power Supply Carrying Case Charger Base Base Stabilizer Savi WH300/350 Headset Headset Plantronics Savi User Guide 4
2 System Features Savi USB Adapter Features Indicator Light Subscription Button Savi WH300/350 Headset Features Volume Button Indicator Light Call Control Button Mute Button Microphone Headset Plantronics Savi User Guide 5
3 Headset Setup 3.1 Adjust the Headband 1 2" 50.8 mm 1 To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the headset receivers so that the foam cushions sit comfortably over the center of your ears. 2 On the WH300, position the stabilizer T-bar above 2 your ear. 3 For a tighter fit, gently pull the opposite ends of the headset inward as shown. 1 3 2 front back Assembling Base 1 Separate the top from the bottom of the charger base.
4 System Setup Connecting the Power Supply Connecting the USB Adapter to your PC 1 Connect the base power supply into the power jack on 1 Insert the USB adapter into USB Port on PC. The indicator the charger base. 2 Connect the power supply to the outlet. The power indicator light will be solid green. Docking and Charging the Headset 1 Gently push the headset into the charging cradle. The charging indicator light on the headset will flash green to indicate that the headset battery is charging.
USB Adapter Indicator Light USB Adapter Status USB Indicator Light Headset subscribed, no activity Solid green Headset in talk mode Flashes green Headset muted Flashes red Incoming call Flashes red and yellow Headset not subscribed Solid red USB adapter subscription Flashes green and red USB adapter conference subscription Flashes green and yellow On conference call with one or more guest headsets subscribed Flashes yellow Plantronics Savi User Guide 8
5 Using Your Headset System Powering Up the Headset If the headset battery is charged and connected to the headset, the headset is automatically on. The headset does not have an on/off button. Talk Time Indicator Light With a single full charge, the Savi 410/420 will provide up to 9 hours of talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a far distance from the adapter.
Placing the Headset in Sleep Mode If you won’t be using the headset for a long period of time and the headset will not be in the charging cradle, you can put the headset in sleep mode. With the headset idle, press the call control button for three seconds until you see the headset flash white twice. To wake the headset, press the call control button again and you will see two white flashes. indicator light on and off by pressing the headset volume down button for three seconds.
6 Making Calls With your Headset and PC Software Installation It is highly recommended that you install the Plantronics software. Though your Savi system will operate without the software, it will limit the system’s full capabilities. Install the Plantronics Hub software to enable remote call answer/end with compatible softphones. The software can be downloaded at plantronics.com/software. After installation, to visit the Plantronics control panel, click on Start > Plantronics > Plantronics Hub.
Conferencing Up to Three Guest Headsets While on a call, you can subscribe up to three guest headsets to your USB adapter for conferencing. As you add headsets to the adapter, you can see the number of Conferenced headsets in the Plantronics Hub “About” tab under “Connections.” Guests may conference in as described below: 1 While you are on a call, place the guest’s headset into subscription mode. 2 Short press (less than one second) the subscription button on the USB adapter.
7 Advanced Use Plantronics Hub resides on your computer system and allows you to customize your settings and get visible status of your Plantronics audio device on your desktop. Plantronics Hub provides users with an easy way to change device and software settings and install software and firmware updates. This section provides information specific to Savi 400 Series products, with an emphasis on covering all of the available settings for your Savi 400 headset system.
Hub Settings Options General (software) General (Savi 400 Series) Feature Settings Default Maintain Headset to PC Radio Link Active Only During Call/ Always Active Active Only During Call Software Log Level Detail Low/Med/High/Verbose Low Metrics Collection Off/On to Help Improve Hub On Auto Answer Off/On Off Audio Sensing Off/On On Second Inbound Call Ring Continuously/Ring Once/Ignore Ring Continuously Maintain Headset to PC Link This feature forces the radio link to the PC to stay a
Second Inbound Call When you are on a call and a second call comes in, this feature enables you to control the ring behavior for the second call. The options are for the call to Ring Continuously until answered (default), for the call to Ring Once and then be silent until answered, or for the call to be ignored completely if Ignore Ring is selected.
Softphones and Media Players Feature Settings Default Dial Tone Off/On On Media Player Action on Incoming Call Pause and Resume/No Pause and Resume Softphones and Media Player Enable/Disable Enable* *for installed softphones and media players Media Player Action on Incoming Call Defines action for your media player when listening to media and an incoming call is received. Dial Tone Hear a dial tone when you press your headset’s call button. Your target softphone must support dial tone.
Range Changing the range can help with desk phone/PC audio quality, improve user density or restrict range of users. To change the range with the base see Setting the Range. Setting Range High up to 350 ft. Medium up to 150 ft. Low up to 50 ft. PC Audio Bandwidth Wideband audio delivers heightened speech clarity and life-like fidelity, but consumes more battery power, resulting in reduced talk time.
8 Update Firmware and Software All required software for Savi W4XX can be remotely updated when updates are available. From time to time, updates will be available for the firmware in your headset and for Plantronics Hub software. When an update is available, there will be a number in the Updates tab. Click the Updates tab to see the available updates. When there is an update, it will display in a list on that page. Click “Update” for each update that you want to install.
9 Troubleshooting and Common Questions When I dial from my softphone application, nothing happens. Ensure your headset is charged. Ensure your headset is subscribed to the USB adapter. See Subscribing a Headset. Ensure that the Plantronics software is installed. To download, visit plantronics.com/software. Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit plantronics.com/software.
Plantronics, Inc. Plantronics BV 345 Encinal Street South Point Building C Santa Cruz, CA 95060 Scorpius 140 United States 2132 LR Hoofddorp plantronics.com Netherlands For product support contact us at plantronics.com/support or call 1-800-544-4660. ©2015 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Savi, W430, are trademarks or registered trademarks of Plantronics, Inc.
