Savi W710A/W720A ® Multi Device Wireless Headset System User guide
Contents Welcome 4 System requirements What's in the box 5 Base and headset basics Accessories 4 6 7 Customise your headset 8 Adjust the headband 8 Adjust the mouthpiece 8 Charge your headset 10 Desk phone: connect and call 11 Choose desk phone setup 11 Make a desk phone call 12 Mobile: connect and call 13 Computer: connect and call 14 Connect your computer 14 Place a softphone call 14 Position your base 14 Headset features 15 Headset controls 15 Headset power 15 Headset battery level 16 Mute you
About tab 31 Plantronics Update Manager 31 Troubleshooting 33 Headset 33 Desk phone 34 Mobile 34 Softphone 34 3
Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi W710A/W720A wireless headset system, which has a WO2A base and a WH300A/WH350A headset. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.
What's in the box WH300 headset (monaural) WH350 headset (binaural) Base and charging cradle USB cable Telephone interface cable Power supply 5
Base and headset basics Base 1 Power jack 2 Handset lifter jack 3 Telephone interface cable jack 4 USB port 5 Desk phone speaking volume 6 Desk phone configuration switch 7 Desk phone listening volume 8 Computer button 9 Mobile phone button 10 Desk phone button 11 Bluetooth pairing button/LED 12 Subscription button/LED 13 Charging LED Headset 1 Headset LED 2 Volume up button 3 Call control button 4 Mute button 5 Volume down button 6 Microphone 6
Accessories 1 Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk phone handset off the hook. Enables remote call control with your headset. 2 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.
Customise your headset Optimise the comfort and fit of your headset. Adjust the headband 1 To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the headset receivers so that the foam cushions sit comfortably over the centre of your ears. 2 On the WH300, position the stabiliser T-bar above your ear. 3 For a tighter fit, gently pull the opposite ends of the headset inward as shown. Adjust the mouthpiece 1 Carefully bend and shape the boom with both hands as shown.
3 Make sure the front of the microphone faces your mouth. If necessary, twist the microphone slightly so it’s in the proper position. Do not use forceful twisting motions or try to turn the microphone completely around.
Charge your headset 1 Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the base. 2 Plug one end of power supply into power jack on back of the base and other end into working power outlet. 3 Place the headset in the charging cradle. The charging LED will flash green when charging the headset and turn solid green when the headset is fully charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.
Desk phone: connect and call Choose desk phone setup Choose a desk phone setup A, B or C and connect cables. A Desk phone (standard) USE • Connect one end of the telephone interface cable to the back of the base • Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box. • Finally, connect the remaining end of the telephone interface cable into the open handset port on the desk phone.
Make a desk phone call 1 While wearing headset, short press base desk phone button. NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call. 2 If you do not hear a dial tone, open the side panel and adjust the middle configuration switch AG until you do. Default setting A works for majority of desk phones. 3 Dial test call from desk phone. 4 End call by pressing headset call control button.
Mobile: connect and call Your mobile phone can be paired to multiple headsets and hands-free devices, but it can only be connected to one device at a time. The following are instructions for pairing your mobile phone to the base. 1 Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will need to press it again. 2 Place Bluetooth mobile phone into search mode.
Computer: connect and call Connect your computer 1 Connect the USB cable. 2 Load the Plantronics software by visiting plantronics.com/software and click on the download button. For a list of compatible softphones, visit plantronics.com/software Place a softphone call 1 While wearing your headset, short press the base computer button. 2 Dial a call from your computer softphone. 3 End the call by pressing the headset call control button.
Headset features Headset controls Now that you’ve assembled your headset, installed the software and connected your phones, read this section to learn about the headset features, how to use the controls and more.
Talk time With a single full charge, the headset will provide up to 9 hours of continual talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a long distance from the base. Headset battery level Low battery warning If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low.
Make general volume adjustments for the desk phone with the base volume dials. For computer volume adjustments, use your softphone application controls or your computer’s audio control panel (see below). Mobile phone volume can be adjusted on the mobile phone. NOTE You can quickly access your system’s control panel by using the link in the Plantronics Control Panel on the Preferences Tab.
Base features This section describes the base, its buttons and their functions. Base buttons Basics When you press on a base button, you are opening a phone line/audio channel. Depending on the circumstances, you won’t necessarily hear a dial tone until you’ve dialled from your phone. The base buttons allow you to switch to a different phone line/audio channel.
End subscription If the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription light will be solid red for four seconds and then go to its previous state. Disabling over-the-air subscription The Savi system is supplied with the over-the-air subscription enabled. In a multi-shift environment, you may want to disable this mode of subscription.
establish a connection with your mobile phone by pressing the base Bluetooth button again, before the auto connection feature will resume. You may customise this feature using the Plantronics Control Panel by going to Start > Programs > Plantronics > Plantronics Control Panel > Devices > Device Settings > Base > Auto Connect to Mobile Phone.
Daily use Incoming calls Answer a call The easiest way to answer an incoming call from the desk phone, mobile phone or computer is to press the headset call button when you hear an incoming call. Alternatively, you can answer an incoming call by pressing the base button for the line that is ringing. NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call.
NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call. 2 Dial a call using your desk phone. 3 To end the call, press the headset call button and hang up the handset. Alternatively, you can place an outgoing call by pressing your headset call control button, then dialling from your desk phone if the desk phone is the default line. 1 Place a mobile phone call While wearing your headset, short press the base mobile button.
Softphone compatibility Remote call answer/end from the headset is available for compatible softphones with no additional steps by the user except Skype™. For a list of compatible softphones, visit plantronics.com/software . For Skype support, follow the steps below. 1 Skype will display the following message during the install of Plantronics Unified Runtime Engine “PlantronicsURE.exe wants to use Skype”. Choose “Allow Access” to connect.
To remove a guest headset, press the guest headset’s call button or dock the primary user’s headset in the charging cradle. A single tone in the master headset will be heard as each guest leaves the call. View guest headsets As you add headsets to the base, an additional headset icon will appear in the Plantronics Control Panel screen with a number from 1 to 3 indicating the number of additional headsets subscribed to the base.
Advanced use User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel. Install Plantronics software Plantronics Control Panel To access the Plantronics Control Panel, load Plantronics software by visiting plantronics.com/ software and click on download button. To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.
Device settings > Base tab General Audio protection Feature Settings Default Default line Desk phone/PC/Mobile Desk phone Range High/med/low High Desk phone audio bandwidth Wideband/narrowband Narrowband PC audio bandwidth Wideband/narrowband Narrowband Bluetooth enabled Selected/not selected Selected** Auto connect to mobile phone Selected/not selected Selected Stop auto connect to mobile when headset is docked Selected/not selected Not selected Initiate mobile voice commands Sel
Base settings Range High up to 350 ft. Medium up to 150 ft. Low up to 50 ft. To change the range with the base, see Setting the range. Audio bandwidth for desk phone and PC Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband audio consumes more battery power and has more stringent access criteria, which reduces the number of systems that can be deployed in a small area.
Audio Limiting Audio Limiting provides advanced hearing protection for daily noise exposure. When AudioLimiting is SELECTED, the system monitors and controls sound to ensure audio levels do not exceed 80 dBA or 85 dBA (whichever is selected) specified by current and imminent EU legislation. When Audio-Limiting is set to NOT SELECTED, the headset limits sound levels at 118 dBA to protect your hearing.
General Desk phone PC Mobile Feature Settings Default Mute tone Standard/low/off Off System tones Standard/low/off Standard Second inbound call Ring continuously/ ring once/ignore Ring continuously Auto answer Selected/not selected Not selected Desk phone ringtone Sound 1/sound 2/ sound 3 Sound 1 Desk phone volume Standard/low/off Standard PC ringtone Sound 1/sound 2/ sound 3 Sound 2 PC volume Standard/low/off Standard Mobile ringtone Sound 1/sound 2/ sound 3 Sound 3 Mobile
Device settings > Security tab 1 Feature set lock The Plantronics software allows all of the base settings to be locked to prevent changes. The ability to lock/unlock these settings requires a password. In order to lock/unlock any setting, follow these steps: Create a new passwordFrom the Security screen, create and confirm your new password in the Feature Set Lock section and press OK. This will store the password directly in the device.
Ring both headset and PC This feature gives you the option to have the PC ringtone played on both the headset as well as the PC speaker. When this feature is selected, the PC ringtone will be heard on both the PC speaker as well as the headset. When this feature is not selected, the PC ringtone will only be heard on either the headset or the PC speaker based on how the PC audio has been set up.
Check for updates now You can choose to check for available software and firmware updates at any time by clicking on the Check For Updates Now button in Update Manager by clicking on the Start menu > Programs > Plantronics > Plantronics Update Manager. Install checked updates Following an AUTOMATIC or MANUAL CHECK FOR UPDATES, this field will be populated with any applicable software updates and the INSTALL CHECKED UPDATES will begin installation.
Troubleshooting Headset Talk time performance is significantly degraded even after a full recharge. Battery is wearing out. Contact us at plantronics.com/support . I can’t hear a dial tone in the headset. Make sure your headset is charged. Make sure your headset is subscribed to base. SeeBase subscription Press the base desk phone button. Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.
Desk phone Mobile The handset lifter is installed, but does not lift the handset. Ensure the handset lifter power cord is firmly pushed into the handset lifter jack on the base. Pairing problems Ensure the Bluetooth LED on the base flashes red and blue by pressing the Bluetooth button for four seconds. Ensure the Bluetooth mobile phone is in search mode. When an active Bluetooth connection has been made, the base Bluetooth LED will be solid blue.
• Under “Sound Playback”, change the default setting from Savi Office to your PC speakers. Click “OK” to confirm your change. For Windows Vista and Windows 7 systems • Refer to the “Sound” option in your PC Control Panel. • Under the “Playback” tab, change the default setting from “Speakers Savi Office” to your PC speakers. Click “OK” to confirm your change. For Mac OS X • Choose Apple menu > System Preferences and click Sound. • Click Output, and then select “Internal Speakers” or your speaker choice.
Avoid touching the contacts at the rear of the unit unnecessarily. If operation is interrupted by a static event, power-cycle the product to restore normal functions. NEED MORE HELP? plantronics.com/support 1-800-544-4660 Plantronics, Inc. Plantronics BV 345 Encinal Street South Point Building C Santa Cruz, CA 95060 Scorpius 140 United States 2132 LR Hoofddorp © 2011 Plantronics, Inc. All rights reserved.
