Savi W745A ® Multi Device Wireless Headset System User guide
Contents Welcome 4 System requirements What's in the box 4 5 Base and headset basics 6 Accessories (sold separately) 7 Customise your headset 8 Install the headset battery 8 Use the fit kit to assemble your headset Right over-the-ear assembly 8 Left over-the-ear assembly 8 Position your headset 9 Over-the-head assembly 10 Behind-the-head assembly 10 Charge your headset and spare battery Charge your headset 12 Charge your spare battery 12 8 12 Desk phone: connect and call 13 Choose desk phone setu
Plantronics Control Panel 28 Devices tab 28 Device settings > Base tab 29 Device settings > Headset tab 31 Device settings > Security tab 32 Applications tab 32 Preferences 32 About tab 34 Plantronics Update Manager 34 Troubleshooting 35 Headset 35 Desk phone 36 Mobile 36 Softphone 36 3
Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi W745A wireless headset system, which has a WO2A base and a WH500A headset. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.
What's in the box Headset and battery Base, deluxe charging cradle and spare battery Over-the-head headband Behind-the-head headband Headset fit kit with ear loops, ear tips and foam sleeve USB cable Telephone interface cable Power supply 5
Base and headset basics Base 1 Power jack 2 Handset lifter jack 3 Telephone interface cable jack 4 USB port 5 Desk phone speaking volume 6 Desk phone configuration switch 7 Desk phone listening volume 8 Computer button 9 Mobile phone button 10 Desk phone button 11 Bluetooth pairing button/LED 12 Subscription button/LED 13 Charging LED Headset 1 Ear loop 2 Ear tip 3 Volume/Mute button 4 Call control button 5 Battery 6 Headset LED 7 Microphone 6
Accessories (sold separately) 1 Deluxe USB charging cable Charges an extra battery while charging your headset via a USB port. 2 Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk phone handset off the hook. Enables remote call control with your headset. 3 HL10™ lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.
Customise your headset After you install the headset battery, choose one of the three headset wearing styles, over-the-ear, over-the-head or behind-the-head. Use the fit kit to assemble it and optimise the position of the microphone. Install the headset battery Position the battery as shown on the headset and slide into position until the battery snaps into place. NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.
NOTE Ensure the ear loop is flat against the headset before rotating. 2 Choose the size and style of ear tip that fits most comfortably. Align the ear tip with the notch facing the microphone as shown. Press on to attach. NOTE Ensure the large end of the ear tip points to the microphone. 3 To correctly position your headset, see Position your headset. Position your headset 1 When you wear the headset, the microphone should rest as close to your cheek as possible without touching.
Over-the-head assembly 1 Hold the headband so it is aligned to receive the headset as shown and insert the headset into the headband. 2 Rotate the headset up. The headband can be worn on the right or left side. 3 To optimise the position of the headset, push the headset in so the microphone is close to your mouth. Behind-the-head assembly 1 Align the headband as shown. Ensure the headband sits flat against the headset, then rotate it up 90°.
NOTE Ensure the large end of the ear tip points to the microphone. 3 To position your headset correctly, first slide the stem of the headband so the headset fits comfortably. 4 With a finger on the headset indicator light, push in until the microphone rests as close to your cheek as possible without touching.
Charge your headset and spare battery Charge your headset 1 Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the base. 2 Plug one end of power supply into power jack on back of the base and other end into working power outlet. 3 Place the headset in the charging cradle. The headset and battery charging LEDs flash green when charging the headset and battery.
Desk phone: connect and call Choose desk phone setup Choose a desk phone setup A, B or C and connect cables. A Desk phone (standard) USE • Connect one end of the telephone interface cable to the back of the base • Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box. • Finally, connect the remaining end of the telephone interface cable into the open handset port on the desk phone.
Make a desk phone call 1 While wearing headset, short press base desk phone button. NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call. 2 If you do not hear a dial tone, open the side panel and adjust the middle configuration switch AG until you do. Default setting A works for majority of desk phones. 3 Dial test call from desk phone. 4 End call by pressing headset call control button.
Mobile: connect and call Your mobile phone can be paired to multiple headsets and hands-free devices, but it can only be connected to one device at a time. The following are instructions for pairing your mobile phone to the base. 1 Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will need to press it again. 2 Place Bluetooth mobile phone into search mode.
Computer: connect and call Connect your computer Place a softphone call Connect the USB cable. 1 While wearing your headset, short press the base computer button. 2 Dial a call from your computer softphone. 3 End the call by pressing the headset call control button. Position your base The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and computer is 12 inches.
Headset features Headset controls Now that you’ve assembled your headset, installed the software and connected your phones, read this section to learn about the headset features, how to use the controls and more. 1 Volume/Mute button Increase the volume Decrease the volume Mute/unmute a call Flash between calls Press the volume button up Press the volume button down To mute/unmute the headset, press the volume/mute button in During a call, long press the volume button up or down for 1.
1 Replace your headset battery The spare headset battery is located in a battery compartment on the side of the charging cradle. As the battery is hot-swappable, you won't lose a call if you replace the battery within five minutes. Open the battery compartment door on the side of the charging cradle and remove the battery. 2 Disconnect the battery from the headset. 3 Slide the charged battery onto the headset until you hear a click.
Use the base When the system is idle, short press the base subscription button once to get feedback on the headset battery level. The computer, mobile and desk phone button LEDs will light up, indicating your headset battery level. Headset battery level Computer button LED on base Mobile button LED on Desk phone button base LED on base 75–100% 50–75% 25–50% 0–25% Mute your headset during a call Adjust your headset volume To mute/unmute a call, press the volume button in.
For Windows Vista and Windows 7 systems Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sound > Playback. Click “OK” to confirm your change. For Windows XP systems Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sounds and Audio Devices > Audio tab > Sound Playback. Click OK to confirm changes. Turn on/off headset LED Out of range warning tones The headset LED will flash when you are on a call or the headset is in use.
Base features This section describes the base, its buttons and their functions. Base buttons Basics When you press on a base button, you are opening a phone line/audio channel. Depending on the circumstances, you won’t necessarily hear a dial tone until you’ve dialled from your phone. The base buttons allow you to switch to a different phone line/audio channel.
End subscription If the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription light will be solid red for four seconds and then go to its previous state. Disabling over-the-air subscription The Savi system is supplied with the over-the-air subscription enabled. In a multi-shift environment, you may want to disable this mode of subscription.
establish a connection with your mobile phone by pressing the base Bluetooth button again, before the auto connection feature will resume. You may customise this feature using the Plantronics Control Panel by going to Start > Programs > Plantronics > Plantronics Control Panel > Devices > Device Settings > Base > Auto Connect to Mobile Phone.
Daily use Incoming calls Answer a call The easiest way to answer an incoming call from the desk phone, mobile phone or computer is to press the headset call button when you hear an incoming call. Alternatively, you can answer an incoming call by pressing the base button for the line that is ringing. NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call.
2 Dial a call using your desk phone. 3 To end the call, press the headset call button and hang up the handset. Alternatively, you can place an outgoing call by pressing your headset call control button, then dialling from your desk phone if the desk phone is the default line. 1 Place a mobile phone call While wearing your headset, short press the base mobile button. NOTE If you place the mobile phone call without pressing the base mobile button first, the audio will stay on the mobile phone.
Softphone compatibility Remote call answer/end from the headset is available for compatible softphones with no additional steps by the user except Skype™. For a list of compatible softphones, visit plantronics.com/software . For Skype support, follow the steps below. 1 Skype will display the following message during the install of Plantronics Unified Runtime Engine “PlantronicsURE.exe wants to use Skype”. Choose “Allow Access” to connect.
subscribed to the base. The first headset is the primary user’s headset and the number inside the next headset is the number of guest headsets subscribed to the base. The following example shows one primary headset with two guest headsets conferenced in.
Advanced use User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel. Install Plantronics software Plantronics Control Panel To access the Plantronics Control Panel, load Plantronics software by visiting plantronics.com/ software and click on download button. To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.
Device settings > Base tab General Audio protection Feature Settings Default Default line Desk phone/PC/Mobile Desk phone Range High/med/low High Desk phone audio bandwidth Wideband/narrowband Narrowband PC audio bandwidth Wideband/narrowband Narrowband Bluetooth enabled Selected/not selected Selected Auto connect to mobile phone Selected/not selected Selected Stop auto connect to mobile when headset is docked Selected/not selected Not selected Initiate mobile voice commands Selec
Base settings Range High up to 350 ft. Medium up to 150 ft. Low up to 50 ft. To change the range with the base, see Setting the range. Audio bandwidth for desk phone and PC Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband audio consumes more battery power and has more stringent access criteria, which reduces the number of systems that can be deployed in a small area.
Audio Limiting Audio Limiting provides advanced hearing protection for daily noise exposure. When AudioLimiting is SELECTED, the system monitors and controls sound to ensure audio levels do not exceed 80 dBA or 85 dBA (whichever is selected) specified by current and imminent EU legislation. When Audio-Limiting is set to NOT SELECTED, the headset limits sound levels at 118 dBA to protect your hearing.
General Desk phone PC Mobile Feature Settings Default Mute tone Standard/low/off Off System tones Standard/low/off Standard Second inbound call Ring continuously/ ring once/ignore Ring continuously Auto answer Selected/not selected Not selected Desk phone ringtone Sound 1/sound 2/ sound 3 Sound 1 Desk phone volume Standard/low/off Standard PC ringtone Sound 1/sound 2/ sound 3 Sound 2 PC volume Standard/low/off Standard Mobile ringtone Sound 1/sound 2/ sound 3 Sound 3 Mobile
Options Features Settings Default Media player When a call begins Mute/pause/do nothing Pause When a call ends Unmute/play/do nothing Play Ring both headset and PC Selected/not selected Not selected Maintain headset to PC link Selected/not selected Not selected Help us improve this software by allowing us to collect anonymous feature usage statistics Selected/not selected Selected Microsoft OC/Lync™ dial tone enabled Selected/not selected Not selected Audio sensing enabled Selected/n
If this feature is not selected, when a PC radio link is established, Microsoft Office Communicator/Lync™ will sit idle. Audio sensing enabled Audio sensing is a special feature supported by Plantronics wireless devices that can detect an audio signal at the USB port and automatically establish a PC radio link between the base and wireless headset without the user having to press the PC call button.
Troubleshooting Headset My headset is unstable. When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimise the position of the headset. See Position your headset. Talk time performance is significantly degraded even after a full recharge. Battery is wearing out. Contact us at plantronics.com/support . I can’t hear a dial tone in the headset. Make sure your headset is charged.
People I talk to can hear a buzz in the background. Move the base further away from your phone. See Position your base. If the base power supply is plugged into a power strip, plug it into the wall directly. Desk phone Mobile The handset lifter is installed, but does not lift the handset. Ensure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.
If the distortion is still present, lower the volume on the headset. I can no longer hear any audio through my PC Speakers. For Windows XP systems • Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel. • Under “Sound Playback”, change the default setting from Savi Office to your PC speakers. Click “OK” to confirm your change. For Windows Vista and Windows 7 systems • Refer to the “Sound” option in your PC Control Panel.
NEED MORE HELP? plantronics.com/support Plantronics, Inc. Plantronics BV South Point Building C 345 Encinal Street Scorpius 140 Santa Cruz, CA 95060 2132 LR Hoofddorp United States Netherlands © 2011 Plantronics, Inc. Plantronics, HL10 and Savi are trademarks or registered trademarks of Plantronics, Inc. Internet Explorer, Lync, Windows, Windows XP and Windows Vista are registered trademarks of Microsoft Corporation in the US and other countries.
