Savi W745A ® Multi Device Wireless Headset System User Guide
Contents Welcome 4 System Requirements 4 DECT Enhanced Security 4 DECT Information 4 What's in the Box 6 Base and Headset Basics 7 Accessories (sold separately) 8 Customize Your Headset 9 Install the Headset Battery 9 Use the Fit Kit to Assemble Your Headset Right Over-the-Ear Assembly 9 Left Over-the-Ear Assembly 9 Position Your Headset 10 Over-the-Head Assembly 11 Behind-the-Head Assembly 11 Charge Your Headset and Spare Battery Charge Your Headset 13 Charge Spare Battery 13 9 13 Desk Phone: Con
Advanced Use 30 Install Plantronics Hub 30 Start Hub 30 Hub Tabs 30 Hub Settings Options 31 Ring Tones and Volumes 33 Softphones and Media Players 33 Presence 34 Wireless 34 Advanced 35 Additional Device Management Tools 36 Troubleshooting 37 Headset 37 Desk Phone 38 Mobile 38 Softphone 38 3
Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi W745A Wireless Headset System which has a WO2A base and a WH500A headset. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product. System Requirements Computer ® ® ® • Supported Operating Systems: Windows Vista Windows 7, Windows 8, 8.
and penalties by regulatory agencies. For specific countries in which DECT Standard devices may be lawfully used, please consult: www.dect.
What's in the Box Headset and battery Base, deluxe charging cradle and spare battery Over-the-head headband Behind-the-head headband Headset fit kit with earloops, eartips and foam sleeve USB cable Telephone interface cable Power supply 6
Base and Headset Basics Base 1 Power jack 2 Handset Iifter jack 3 Telephone interface cable jack 4 USB port 5 Desk phone speaking volume 6 Desk phone configuration switch 7 Desk phone listening volume 8 Computer button 9 Mobile phone button 10 Desk phone button 11 Bluetooth pairing button/LED 12 Subscription button/LED 13 Charging LED Headset 1 Earloop 2 Eartip 3 Volume/Mute button 4 Call control button 5 Battery 6 Headset LED 7 Microphone 7
Accessories (sold separately) 1 Deluxe USB charging cable Charges an extra battery while charging your headset via a USB port. 2 Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk phone handset off hook. Enables remote call control with your headset. 3 HL10™ lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.
Customize Your Headset After you install the headset battery, choose one of the three headset wearing styles, over-the-ear, over-the-head or behind-the-head. Use the fit kit to assemble it and optimize the position of the microphone. Install the Headset Battery Position the battery as shown on the headset and slide into position until the battery snaps into place. NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.
2 Choose the size and style of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach. NOTE Ensure the large end of the eartip points to the microphone. 3 Position Your Headset To correctly position your headset, see Position Your Headset. When you wear the headset, the microphone should rest as close to your cheek as possible without touching.
Over-the-Head Assembly Behind-the-Head Assembly 1 Hold the headband so it is aligned to receive the headset as shown and insert the headset into the headband. 2 Rotate the headset up. The headband can be worn on the right or left side. 3 To optimize the position of the headset, push the headset in so the microphone is close to your mouth. 1 Align the headband as shown. Ensure the headband sits flat against the headset, then rotate it up 90°.
NOTE Ensure the large end of the eartip points to the microphone. 3 To position your headset correctly, first slide the stem of the headband so the headset fits comfortably. 4 With a finger on the headset indicator light, push in until the microphone rests as close to your cheek as possible without touching.
Charge Your Headset and Spare Battery Charge Your Headset 1 Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the base. 2 Plug one end of power supply into power jack on back of the base and other end into working power outlet. 3 Place the headset in the charge cradle. The headset charging LED flashes green when charging the headset and turns solid green when the headset is fully charged.
Desk Phone: Connect and Call Choose Desk Phone Setup Choose a desk phone setup A, B or C and connect cables. A Desk phone (standard) USE • Connect one end of the telephone interface cable to the back of the base • Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box. • Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone.
Make a Desk Phone Call 1 While wearing headset, short press base desk phone button. NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call. 2 If you do not hear a dial tone, open side panel and adjust middle configuration switch A-G until you do. Default setting A works for majority of desk phones. 3 Dial test call from desk phone. 4 End call by pressing headset call control button.
Mobile: Connect and Call Your mobile phone can be paired to multiple headsets and hands-free devices, but it can only be connected to one device at a time. Following are instructions for pairing your mobile phone to the base. 1 Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will need to press it again. 2 Place Bluetooth mobile phone into search mode.
Computer: Connect and Call Connect Your Computer Place a Softphone Call 1 Connect the USB cable. 2 Load the Plantronics software by visiting plantronics.com/us/support/software-downloads/ and click on the download button. For a list of compatible softphones, visit plantronics.com/us/support/software-downloads/ 1 While wearing your headset, short press the base computer button. 2 Dial a call from your computer softphone. End the call by pressing the headset call control button.
4 If media does not begin playing, assure "Savi 7xx" is selected from your list of connected Bluetooth devices. 5 To stop media playing, press the base mobile button again.
Headset Features Headset Controls Now that you’ve assembled your headset, installed the software and connected your phones, read this section to learn about the headset features, how to use the controls and more. 1 Volume/Mute button Decrease the volume Increase the volume Mute/unmute a call Flash between calls Press the volume button down Press the volume button up To mute/unmute the headset, press the volume/mute button in During a call, long press the volume button up or down for 1.
Battery Storage Time If you remove a fully charged battery from the headset, it will provide up to 75 days of battery storage time, stored under normal conditions. Talk Time With a single full charge, the headset will provide up to 7 hours of continual talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a long distance from the base.
Headset Battery Level Low Battery Warning If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately or swap out the low battery with a fully-charged battery. If you are not on a call and press the call button, you will hear three low tones if the battery is critically low.
For computer volume adjustments, use your softphone application controls or your computer’s audio control panel (see below). Mobile phone volume can be adjusted on the mobile phone. NOTE You can quickly access your system’s control panel by using the link in the Plantronics Control Panel on the Preferences Tab. For Windows Vista and Windows 7 systems Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sound > Playback. Click “OK” to confirm your change.
Base Features This section describes the base, its buttons and their functions. Base Buttons Basics When you press on a base button, you are opening a phone line/audio channel. Depending on the circumstances, you won’t necessarily hear a dial tone until you’ve dialed from your phone. The base buttons allow you to switch to a different phone line/audio channel.
End Subscription If the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription light will be solid red for four seconds and then go to its previous state. Subscription and Security Levels Your Savi 700 Series headset system (v28 or later) supports DECT Forum recommendations for "Enhanced Security". Products with Enhanced Security are marked with the DECT Forum security logo on the base.
Base Subscription Button LED Base Subscription LED Base Status Flashes green and red Primary headset subscription mode Solid green Primary headset subscribed to base Solid yellow Active conference call with guest headsets Solid red No headset subscribed Flashes green 3X, the yellow 2X Security level changed from enhanced to standard Set the Range Changing the range can help with desk phone/PC audio quality, improve user density or restrict range of users.
Daily Use Incoming Calls Answer a Call The easiest way to answer an incoming call from the desk phone, mobile phone, or computer is to press the headset call button when you hear an incoming call. Alternatively, you can answer an incoming call by pressing the base button for the line that is ringing. NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call.
NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove 2 3 desk phone handset before each call. Dial a call using your desk phone. To end the call, press the headset call button and hang up the handset. 1 Alternatively, you can place an outgoing call by pressing your headset call control button, then dialing from your desk phone if the deskphone is the default line. Place a mobile phone call While wearing your headset, short press the base mobile button.
Softphone Compatibility Call control from the headset is available for compatible softphones with no additional steps by the user except Skype™. For a list of compatible softphones visit plantronics.com/us/support/software-downloads/ . For Skype support, follow the steps below. Skype will display the following message while installing the Plantronics software: “PlantronicsURE.exe wants to use Skype”. Choose “Allow Access” to connect.
base. The first headset is the primary user’s headset and the number inside the next headset is the number of guest headsets subscribed to the base. The following example shows one primary headset with 2 guest headsets conferenced in. Conferencing Additional Headsets and Security Levels Your Savi 700 Series headset system (v28 or later) supports DECT Forum recommendations for Enhanced Security. Products with Enhanced Security are marked with the DECT Forum security logo on the base.
Advanced Use Plantronics Hub resides on your computer system and allows you to customize your settings and get visible status of your Plantronics audio device on your desktop. Plantronics Hub provides users with an easy way to change device and software settings and install software and firmware updates. This section provides information specific to Savi 700 Series products, with an emphasis on covering all of the available settings for your Savi 700 headset system.
Hub Settings Options General (software) General (Savi 700 Series) Feature Settings Default Ring location Headset, Headset/PC Headset only Maintain Headset to PC Radio Link Active Only During Call/ Always Active Active Only During Call Software Log Level Detail Low/Med/High/Verbose Low Metrics Collection to Help Improve Hub Off/On On Default Phone Line Deskphone/PC/Mobile PC Auto Answer Off / On Off MS OC Off / On Off Audio Sensing Off / On Off Second Inbound Call Ring Continuou
Default Phone Line for Outbound Calls Set the preferred phone line for outbound calls when you press the headset call control button. To change the default outbound line with the base see Change your default outbound line. Auto Answer When enabled, this feature will configure your headset to automatically answer a call when it is removed from the charge cradle.
Ring Tones and Volumes Feature Settings Default Desk Phone ringtone Tone 1/Tone 2/Tone 3 Tone 1 Default/Low/Off Default volume Standard/Low/Off Tone 1/Tone 2/Tone 3 Tone 2 Mobile Phone ringtone Default volume Default/Low/Off PC ringtone Tone 1/Tone 2/Tone 3 Tone 3 Default/Low/Off Default volume System tone Default/Low/Off Default volume Wearing Preference for Volume Control No change/Left ear/ Right ear No change NOTE For Savi 740/745 models only Desk Phone Ringtone Select the ringt
Selected Softphones Defines which softphones are enabled for Hub interoperability. Avaya one-X Communicator, Avaya one-X Agent, Avaya IP Softphone, Avaya IP Agent, Cisco IP Communicator, Cisco UC Clients (CSF), NEC SP350, Cisco WebEx. Selected Media Players Defines which media players are enabled for Hub interoperability. Winamp, Windows Media Player, iTunes.
Over the Air Subscription This feature allows a headset to be subscribed to the base without physically docking the headset. It is required when conferencing multiple models of Plantronics headsets. For more on subscription, see Base Subscription Buttons. For more on headset guest conferencing, see Conference Up to Three Additional Headsets. Initiate Mobile Voice Commands Sets whether or not you can put a paired mobile phone in voice command mode by pressing the mobile phone button on the base.
Anti-Startle (G616) G616 Acoustic Limiting provides additional hearing protection against acoustic shock. When G616 Acoustic Limiting is SELECTED, the system provides additional acoustic shock protection. Sound levels are limited to 102 dBA as recommended in the G616: 2006 guideline issued by the Australian Communications Industry Forum (ACIF). When G616 Audio-Limiting is NOT SELECTED, the headset limits sound levels at 118 dBA to protect your hearing.
Troubleshooting Headset My headset is unstable. When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize the position of the headset. See Position Your Headset. Talk time performance is significantly degraded even after a full recharge. Battery is wearing out. Contact us at plantronics.com/support . I can’t hear a dial tone in the headset. Make sure your headset is charged.
People I talk to can hear a buzz in the background. Move the base further away from your phone. See Position Your Base. If the base power supply is plugged into a power strip, plug it into the wall directly. Desk Phone Mobile The handset lifter is installed but does not lift the handset. Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.
I can no longer hear any audio through my PC Speakers. For Windows XP systems • Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel. • Under “Sound Playback”, change the default setting from Savi Office to your PC speakers. Click “OK” to confirm your change. For Windows Vista and Windows 7 systems • Refer to the “Sound” option in your PC Control Panel. • Under the “Playback” tab, change the default setting from “Speakers Savi Office” to your PC speakers.
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