Savi Office WO200 Professional Wireless Headset System ™ (WO1™ Base + WH200™ Headset) with Optional HL10™ Lifter User Guide
Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi Office WO200 Professional Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product. Refer to the CD for Animated Set Up instructions.
Contents 1 Package Contents and Features............................ 4 1.1 Savi Base.................................................................. 4 7 Using Your Savi Office Professional Wireless Headset System .................................................. 13 1.2 Savi Headset............................................................. 5 Powering up Headset................................................... 13 1.3 HL10 Lifter (Optional)................................................
1 Package Contents and Features 1.
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2 Base Set Up 2.1 Attaching Charge Cradle to Base 2.3 Connecting Power Supply to Base 1 Connect the headset charge cradle to the base. Push 1 Connect the base power supply into the power jack on firmly on the cradle until the cradle snaps in to place. the base. 2 Connect the power supply to outlet. The power indicator light will be solid green. 2.2 Connecting Base to Desk Phone 1 Connect the telephone interface cable to the telephone interface cable jack on the base.
3 Headset Set Up 3.1 Fitting Headset The headset comes with a pre-installed eartip. To install a different eartip see the following: 5 The headset can be converted for wearing on left ear as follows: a. Rotate the microphone boom up. 1 Remove the pre-installed eartip by pushing in and turning the eartip CLOCKwise, then pull firmly. b. Turn microphone boom around. 2 Choose the size and style of eartip that fits most comfortably. Align eartip tabs with notches in headset.
4 Configure and Test Call 4.1 Checking Configuration 7 If the dial tone still does not sound clear, adjust the Configuration Switch until the dial tone sounds the best. 1 If your desk phone has a volume control set it to midrange. 2 On the base, ensure the Configuration Switch is set to “A” and the Desk Phone Speaking Volume and Desk Phone Listening Volume are both set to 3. Note Multiple settings might work with your phone; however, only one is the optimal position.
5 Lifter Set Up (Optional) 5.1 Installing Lifter 7 Gently place the lifter on the desk phone in the predetermined position. 8 Press firmly to adhere. Handset Lifter Power Cord 1 Firmly press the handset lifter power cord into the handset lifter jack. 2 While wearing your headset, slide the handset lifter arm under the handset until the lifter base touches the side of the phone. 3 Slide the lifter up to where it nearly touches the handset 5.
5.3 Additional Parts (If Required) Ringer Microphone Extender Arm 2 1 3 1 Stabilizers 2 2 Use ringer microphone when the telephone speaker is not located directly under the handset. 1 Remove cover from ringer microphone jack on back of lifter. 2 Connect ringer microphone plug. Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle. 3 Place ringer microphone over phone speaker. Remove adhesive tape and attach.
6 PC Set Up 6.1 Installing USB Cable 6.3 Making a Test Call with PC 1 Ensure the PerSono Suite software is running on your PC. You will see a headset icon in the lower right portion of the PC tray bar when PerSono Suite software is running. 2 With your headset on, press the PC talk button on the base. 3 Dial the number using your softphone application. 4 Adjust listening and speaking volume over the PC as follows: ® 1 Connect the USB cable to the USB port on the back of the base.
7 Using Your Savi Office Professional Wireless Headset System Important It is highly recommended that you install the PerSono Suite software. Though your Savi Office system will operate without the software it will limit the system’s full capabilities. Call Control Button Powering Up Headset If the headset battery is charged the headset is automatically on. The headset does not have an on/off button.
Placing, Answering, and Ending Calls with PC With PerSono Suite Software* Without PerSono Suite Software To place a call 1. Dial number from the supported softphone application*** 1. Short press call control button on headset** or short press base PC talk button 2. Dial number from softphone application To answer a call 1. Short press call control button on headset or short press base PC talk button 1. Short press call control button on headset** or short press base PC talk button 2.
Muting the Headset You can mute/unmute the headset the following ways: Headset Base PerSono Suite Software* Press the volume down button (at least 1½ seconds) until the base talk button indicator light for the active call becomes solid red. Short press (less than one second) of a red desk phone or PC talk button on the base will unmute the headset. You cannot mute the headset using the desk phone or PC talk buttons. Click the green headset icon.
Setting Default Line to Desk Phone or PC Placing the Headset in Sleep Mode The Savi Office system ships with the desk phone as the default outbound line. This means any call initiated from the headset with the call control button will open desk phone audio. You can change your default outbound line from the base talk buttons.
Talk Time Headset Indicator Light The Savi WO200 Office system will provide up to 6 hours of talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a far distance from the base.
8 PerSono Suite Software It is highly recommended that you install the PerSono Suite software. Though your Savi Office system will operate without the software running it will limit the system’s capabilities.
When you are listening to multimedia through a supported media player on your PC, and there are no calls that are active or onhold, a music note will replace the PC icon. 3 Launch your media player on your PC and start playing multimedia.
Softphone Support For a list softphones supported by PerSono Suite refer to www.plantronics.com/SoftphoneCompatibility. PerSono Suite software supports all the softphones on the list with no additional steps by the user except Skype™. To allow Skype to be a supported softphone in PerSono Suite please follow these steps: 1 Ensure PerSono Suite software is running on your PC. You will see a headset icon in the lower right portion of the PC tray bar when PerSono Suite software is running.
Settings Screen – Headset and Base The Settings Screen allows you to customize the base and headset to your preference. The Savi Office System is shipped with the default settings and can be changed as described in the Settings column below. NOTE Some parameters may appear as grayed out. PerSono Suite automatically grays out parameters that do not apply to a particular Plantronics device.
Help for Base Settings Default Settings Auto Answer Off Auto answer saves the user a button press to establish the radio link between headset and base unit. When auto answer is set to OFF you must press the headset call control button or base PC/desk phone talk button to answer an incoming call.* When Auto Answer is set to ON an incoming call will be answered when the headset is removed from the charge cradle.
Help for Base Settings Default Settings Anti-Startle Anti-startle provides advanced hearing protection against sudden loud noise. When Anti-Startle is set to ON, the system identifies and eliminates sudden loud sounds and instantly reduces them to a level similar to background noise. When Anti-Startle is set to OFF, receive audio is passed thru unfiltered. However, the headset caps sound levels at 118 dBA to protect your hearing.
PC Panel Screen • Choose whether you want PerSono Suite software to launch when you login to Windows. • See a list of supported softphones running on your PC. • See which Plantronics device is attached to your PC and working with PerSono Suite software. • Customize how you want the PerSono Suite software to manage your multimedia when a call begins/ends. Security Screen PerSono Suite software allows the base settings to be locked so another user cannot change the settings.
Upgrade Firmware Firmware is internal software that runs within a headset system. Occasionally, new firmware is made available to improve product performance and/or add functionality. To upgrade the system firmware, complete the following: 1 Ensure your Savi Office base is connected directly to your PC. (Not to your docking station or a USB hub.) 2 Follow the link in the firmware release announcement to locate the two upgraded firmware files. 3 Download the two firmware files (*.hex and *.
9 Troubleshooting and Common Questions I can’t hear a dial tone at the headset. Make sure your headset is charged. Make sure your headset is subscribed to base. See Subscribing a Master Headset on page 15. Press the call control button on your headset. Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary. Adjust the configuration switch on the base until a dial tone is heard. Fine tune the listening volume with the call control button.
I can no longer hear any audio through my PC Speakers. For Windows XP Systems: Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel. • Under “Sound playback” change the default setting from Savi Office to your PC speakers. Click “OK” to confirm your change. For Windows Vista Systems: Refer to the “Sound” option in your PC Control Panel. • Under the “Playback” tab change the default setting from “Speakers Savi Office” to your PC speakers.
Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States Tel: 800-544-4660 www.plantronics.com For product support contact us at www.plantronics.com/support. © 2009 Plantronics, Inc. All rights reserved. Plantronics, the logo design. HL10, Persono, Savi, Sound Innovation, W01, and WH200 are trademarks or registered trademarks of Plantronics, Inc. Windows is a registered trademark of Microsoft Corporation. Nortel is a trademark of Nortel Networks.
