The Plasmon Enterprise D-Series D875 - D2175 Libraries ~ DVD Drive User Manual P/N 97704577 E
PREFACE Copyright Copyright 2004 by Plasmon®. All rights reserved. This document and the information contained herein are the property of Plasmon. No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the express written permission of Plasmon.
Revision History Revision Date Description A September 2002 Initial release. B November 2002 Updated installation information. C March 2003 D June 2003 E October 2004 Updated to include Multi Drive. Minor updates from Service. Updated format and presentation. Added bay packing to Ch 2. NOTE The most current information about this product is available on the Plasmon web site (www.plasmon.com, or www.plasmon.co.uk).
Conventions Used WARNING A WARNING is used to alert the reader to situations or conditions that could potentially result in personal injury, fire hazard, or equipment damage. CAUTION A CAUTION is used to warn of undesirable procedures, or of situations in which equipment damage could result. NOTE A NOTE is used to emphasize an area of text or to provide additional information.
Product Warranty This Plasmon library is warranted free from defects in materials, parts, and workmanship and to conform to the current product specification upon delivery. For the specific details of your warranty, refer to your sales contract or contact the company from which the library was purchased. The Plasmon quality system is in compliance with and registered to ISO9001:2000. All products are assembled from new or remanufactured parts.
TABLE OF CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Trademark Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Library Initialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 SCSI Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Loading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Identifying Storage Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
L IST OF FIGURES The Bulk Loading Magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D875 - D2175 Library, Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D875 - D2175 Library, Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Space Planning for the Library . . . . . . . . . . . . . . . . . . . . . . . . .
List of Figures Page 8 Plasmon D875 - D2175 User Manual Document Revision E
L IST OF TABLES D875 - D2175 Library Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Plasmon Pre-loaded Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magazine Slot LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization of Media in the Library . . . . . . . . . . . . . . . . . . . .
List of Tables Page 10 Plasmon D875 - D2175 User Manual Document Revision E
C HAPTER 1 P RODUCT OVERVIEW General Information The D875 - D2175 libraries make multiple CD-R, CD-RW, DVD-R, DVD-RAM, and DVD-RW media available to computer systems for reading and writing using Multi Drive technology. These libraries are scalable with capacities ranging from 750 to 2175 media. A media transport element (MTE) with a dual picker makes rapid media exchanges and provides high performance in a multi-user environment.
The Magazine The Plasmon D875 - D2175 library uses CD-R, CD-RW, DVD-R, DVD-RAM, and DVD-RW pre-loaded media in a ten slot magazine. Packs of 40 pieces of media are also available. Contact Plasmon for ordering information. In the US, Asia/Pacific, South America, and Canada call 1-800-451-6845. In Europe, Middle East, and Africa call +44 (0) 1763 262 963. Table 2. Plasmon Pre-loaded Media Media Type Capacity DVD-R 9.4 GB (dual sides) DVD-R 4.7 GB (single sided) DVD-RAM 9.4 GB (dual sided) DVD-RAM 4.
Media and Magazine Handling To maintain maximum system reliability, the operator should take the time to inspect and clean each magazine before loading into the library. CAUTION Always condition the media to the normal operating temperature of the room before using them. Improper handling or an inappropriate environment can damage the media, the magazine, or media trays.
Major Hardware Components The following figures show the locations of major library hardware components. A brief description of these components appears after each figure. Front Access Door Magazine Slots for Bulk Loading (top five slots) I/E Port Front Panel Display Drive Modules (6X) (two drives per module) Magazine Access Door Power Supplies (three supplies maximum, located behind the panel) SCSI Bus Connectors Main Power Switch and AC Connector Figure 2.
Import/Export Port (I/E) The Import/Export port (I/E port) holds one magazine containing ten pieces of media. The port is located below the five magazine slots and is used to remove and load media while the library is on-line. Drive Modules Each drive module contains two 120 mm Multi Drives which accommodate CD-R, CD-RW, DVD-R, DVD-RAM, or DVD-RW media. The drives allow reading and writing of data to the media. Contact Plasmon for the latest drive updates.
Rear Access Door Lift Assembly Storage Slot Map Media Transport Element (MTE) Rotation Station Figure 3. D875 - D2175 Library, Rear View Rear Access Door The rear door provides access to the robotic elements and media slots in the library. Lift Assembly The lift assembly provides the vertical and pivotal motion for the media transport element (MTE), providing access to all media locations.
C HAPTER 2 L IBRARY INSTALLATION Getting Started This chapter provides information for installing the Plasmon D875 - D2175 libraries and the procedures necessary to quickly put a library on-line. Unpacking the Library Save all packing material in case it is ever necessary to ship the library. Library Position Position the library in a location that allows both the front and rear door to open completely without any obstructions. The figure below should be used as a guide for library space planning.
Library Environment To ensure long term reliability, operate the library only between 10° to 32°C (50° to 90°F) and 10% to 90% relative humidity. The media and drives require a clean environment. Excessive dust and dirt can lead to data loss, and increase service calls. Power Cable and Power Switch Open the front door of the library and route the supplied power cable through the access hole in the bottom of the library to the power cable connector.
Packing Foam Figure 6. Removing the Packing Foam from the MTE Library Initialization After the protective packaging material is removed the user is prompted on the front panel display to close the rear door. The library now performs a self-calibration and initialization routine. NOTE It may be necessary to reboot the host computer for it to recognize the library. Some modifications to the host hardware or operating system may be necessary for it to recognize the library.
SCSI Connection Turn the library’s power switch to the off position prior to connecting the SCSI interface. The library requires a host computer with a dedicated LVD SCSI host bus adapter (HBA). Ensure that the library is powered off prior to connecting the SCSI cables. The SCSI cable passes through the bottom of the library into the appropriate SCSI connector inside the front door of the library. CAUTION Ensure the host computer provides an LVD SCSI interface. HVD SCSI is not compatible with LVD SCSI.
Loading Media There are two methods for loading media into the D875 - D2175 libraries: • High Speed Bulk Loading (recommended): This method is intended as the first time solution to mass load the library with media when the library is off-line. This method utilizes all six magazine slots to load the library. • I/E Port Magazine Loading: This is intended for importing and exporting up to ten pieces of media in a removable magazine while the library is on-line.
Table 3.
Identifying Storage Slots Viewing the system through the open rear access door, the columns are numbered from left to right. The left most column (when the left expansion bay is installed) is column one and the right most column (when the right expansion bay is installed) is column seven. The media slots are numbered from top to bottom, except for the magazine slots. The table below shows the model number, the number of slots, and provides a listing of the columns involved.
D1525 - D2175 Bay Installation The expansion storage bays that attach to the sides of the Plasmon D875 library are shipped separately. The following instructions explain how to mount the bays to the main library chassis. Note: This operation should be performed by two people. 1. The main library chassis is shipped without side panels as shown below. Remove the side panels if upgrading a standard D875 library to a D1525 and D2175. Figure 10.
2. Position the expansion bay flush against the library chassis matching the guide pins on the chassis to the guide holes on the expansion bay. Figure 11.
3. Using a 5/16 in hex wrench, engage the four latch hooks that hold the expansion bays to the library chassis. There are two on each side of the bay. Figure 12. Expansion Bay Installation (c) 4. Using a phillips head screw driver, attach the finish matching cover plate to the back side of the expansion bay with the color coated screws provided. Figure 13.
5. Attach the finish matching square column to the front of the bay by hanging it on the screw heads provided. Figure 14. Expansion Bay Installation (e) 6. Finally, attach the finish matching side panel to the bay by hanging it on the screw heads provided. Figure 15.
Library Packing Instructions This section is provided in case it is necessary to ship the library (without expansion bays) to another location or back to Plasmon. Instructions on how to pack the expansion bays is provided later in this chapter. These procedures must be followed. CAUTION Plasmon libraries must be shipped in the original packaging. Shipping a unit in anything other than the manufacturers packaging voids the warranty. Replacement packaging is available from Plasmon.
4. Place skid ramp on the ground in front of the packaging skid. Connect the velcro on the ramp to velcro on packaging skid. Figure 17. Packing the D875 - D2175 Libraries (b) 5. Roll the library onto packaging skid. The library’s front door goes onto skid first. Push on bottom of library when rolling onto packaging skid. 6. Cover the library with the anti-static bag, and insert back edge-board into slots with foam protected side toward library. Figure 18.
7. Remove ramp from skid and place upright in slot provided behind library. Close velcro fasteners. Figure 19. Packing the D875 - D2175 Libraries (d) 8. Place top foam over library, and fit in place. Figure 20.
9. Place cardboard sleeve over library, and place lid on top. Figure 21. Packing the D875 - D2175 Libraries (f) 10. Finally, strap box to the skid for shipping.
Packing Instructions (D1525 - D2175 Expansion Bays) This section is provided in case it is necessary to ship the bays to another location, or back to Plasmon. These procedures must be followed. CAUTION Plasmon libraries and bays must be shipped in the original packaging. Shipping a unit in anything other than the manufacturers packaging voids the warranty. Replacement packaging is available from Plasmon. Follow these steps to pack the bays for shipping: 1.
2. Place the first bay on the wheeled skid as shown in the picture below. Figure 23. Expansion Bay Packing (b) 3. Position the bay so the mounting bolt hole lines up as shown below. Figure 24.
4. Use a mounting block and a hex head bolt to secure the bay to the wheeled skid. Figure 25. Expansion Bay Packing (d) 5. Hang the painted skin and spacer column on their mounting screws as shown. Figure 26.
6. Secure a second bay in the same way, but facing the opposite direction. Figure 27. Expansion Bay Packing (f) 7. With two people steadying the bays, roll the wheeled skid up the ramp onto the pallet. Push at the bottom to avoid tipping. Figure 28.
8. Secure the wheeled skid to the pallet with four hex head bolts (two on each side). Figure 29. Expansion Bay Packing (h) 9. Cover each bay with an anti-static bag, and tape the ramp in an upright position as shown. Figure 30.
10. Place the shaped foam topper on the bays. Make certain the center spacer foam fits down between the bays. Then slid the cardboard box over the bays and tape the top flaps closed. Figure 31. Expansion Bay Packing (j) 11. Finally, strap box to skid for shipping.
Library Installation Page 38 Plasmon D875 - D2175 User Manual Document Revision E
C HAPTER 3 MENU SYSTEM Navigating the Menu System The Plasmon D-Series library modes and functions are controlled using four selection buttons located on the front panel display. A liquid crystal display (LCD) located directly above the buttons, provides system status and other important information. Description Line Selection Button Indicators Figure 32. LCD Display Format The description line displays the number and name of the mode or test when navigating menus. An ellipsis (...
Table 5.
Power Up Menu Options The following operations can be performed at the initial power up stage: • Entering the library’s main menu system. • Viewing error information. When the library powers up, the LCD displays: Displays element status information as described in the table below Displays Error xx if an error occurs Pressing the button below SELECT displays the main menu functions Displays C when an error occurs Figure 33. Power Up LCD Display Table 6.
Main Menu Overview The D875 - D2175 library LCD menu system starts with nine top-level options. To cycle through the options at any level press[ D SELECT]. To enter a selection press [ H ].
Table 7. Main Menu Selections Menu Selection Description 1 Library Status Allows viewing only of library settings. To make changes, use the Set Up menu. 2 Exchange Magazines Use to release the magazine from the library. 3 Turn Drive Off Use to turn off individual drives. Drives may not be hot-swapped in this mode. For password protected operations, the factory default password is "AAAA". 4 Turn Drive On Use to turn on individual drives.
Library Status Menu Overview Use the Library Status menu to view the library’s status only. To make changes to the library’s status, use the Set Up menu. The figure below shows the Library Status menu options.
Table 8. Library Status Menu Selections Menu Selection 1 Config Information Description Allows viewing only of library configuration settings. 1 Unit Information/Config To view the storage slot count, drive count, and firmware revision. 2 Serial Number To view the serial number assigned to the library. 3 Date and Time To view the current date and time settings. 4 SCSI Bus Config To view the current SCSI Bus configuration 5 Changer Address To view the changer SCSI ID.
Menu Selection 3 Error Information Description Allows viewing only of library error information. 1 Error Log To view a chronological list of last ten errors since log was last cleared. 2 Error Statistics To view a list of the ten most frequent errors since list was last cleared. 3 Event History To view the SCSI command event history since it was last reset. Only SCSI commands which affect library operations are recorded.
Set Up Library Menu Overview Use the Set Up Library menu to change the library’s status. When performing operations in the Set Up Library menu, the library is taken off-line. The figure below shows the Set Up Library menu options.
Table 9. Set Up Library Menu Selections Menu Selection 1 Config Information Description Allows viewing and editing of library configuration settings. 1 Unit Information/Config To view the storage slot count, drive count, and firmware revision. 2 Serial Number To view the serial number assigned to the library. 3 Date and Time To view/edit the current date and time settings. 4 SCSI Bus Config To view the current SCSI bus configuration. 5 Changer Address To view/set the changer SCSI ID.
Menu Selection 6 Function Counts 3 Error Information Description To view/reset total function counts since last reset of count. Lift Movement Count Picker 1 Move Count Picker 2 Move Count Change Picker Count Pivot Col Move Count Mag Door Open Count Disk Flip Count Cumul Lift Dist Cumul Picker Dist Cumul Pivot Rotation Allows viewing/clearing of library error information. 1 Error Log To view/clear a chronological list of last ten errors since log was last cleared.
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APPENDIX A SPECIFICATIONS Overall Library Specifications The following table provides information about the Plasmon D875 - D2175 libraries. These specifications are subject to change without notice. Table 10. D875 - D2175 Specifications Specification D875 D1525 D2175 Number of Storage Slots 1 750 - 875 1400 - 1525 2050 - 2175 Library Capacity (TBytes) 1 7.1 - 8.2 13.1 - 14.3 19.2 - 20.
Specification D875 Dimensions - Shipping Height Width Depth Weight D1525 Library 76.5 in (194.3 cm) 49 in (124.5 cm) 37 in (94 cm) 571 lbs (259 kgs) D2175 One expansion bay 72.5 in (184.2 cm) 34 in (86.3 cm) 35 in (89 cm) Two expansion bays 72.5 in (184.2 cm) 34 in (86.
Power Cable Specification The voltage rating and the current rating of the power cord set shall be higher than the rated voltage and current of this unit. The voltage rating of the power cord set shall be higher than the power source. For the U.S. and Canada: Power cord must be UL listed and CSA labeled. Type SJT, SVT, ST, SJO or SO, 3-conductors, No. 18 AWG, rated 125v, 10A For Germany and continental Europe: STROMANFNAHME: 100-240 VAC, 50/60 Hz, 6A.
Appendix A Page 54 Plasmon D875 - D2175 User Manual Document Revision E
APPENDIX B SCSI BUS I NFORMATION SCSI Bus Configurations The following three figures show how to connect drives for single, dual and triple SCSI bus configurations. Each bus in the library supports a maximum of four drives. The library address should always be assigned to SCSI Bus 1. Single Bus Configuration SCSI Bus 1 Drive 1 Host Computer Drive 2 Drive 3 Drive 4 Terminator Figure 37.
Dual Bus Configuration SCSI Bus 1 Drive 1 Host Com puter Drive 2 Drive 3 Drive 4 Term inator SCSI Bus 2 Drive 5 Drive 6 Drive 7 Drive 8 Term inator Figure 38.
Triple Bus Configuration SCSI Bus 1 Drive 1 Host Com puter Drive 2 Drive 3 Drive 4 Term inator SCSI Bus 2 Drive 5 Drive 6 Drive 7 Drive 8 Term inator SCSI Bus 3 Drive 9 Drive 10 Drive 11 Drive 12 Term inator Figure 39.
SCSI ID Configuration The SCSI IDs are set at the factory to the following settings for the Plasmon D875 - D2175 libraries: Table 13.
Drive Combinations The information in the table below shows the maximum drive combinations for three SCSI busses. Note that DVD-R drives may only be used on Bus 2 and Bus 3. Table 14.
Appendix B Page 60 Plasmon D875 - D2175 User Manual Document Revision E
S AFETY APPENDIX C A GENCY STANDARD The D875 - D2175 library is in compliance with the following domestic and international product safety standards when the unit is properly installed and operated in accordance with the product documents. Safety IEC 60950 3rd Edition: (1999), UL 60950 3rd Edition: (2000), CSA C22.2 No.
Taiwan (BSMI) Class A Warning Statement Laser Safety Notice This library is a Class 1 Laser Product. CDRH Regulations The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
APPENDIX D ERROR C ODES If an error occurs while on-line, the library retries the operation that failed. If the retried operation fails, the library attempts to return the media to its location before the operation and sends an error code to the host computer. This error code is displayed on the front panel display of the library. The following error codes are provided to assist in detecting and finding the corrective action for a library error.
Table 15.
Error Code (hex) Subcode Error Description 5 12 1 Subcode Description Component Corrective Action No communication response from DSP for a command sent Cable connect fail Bad CJ5 cable, main controller to VP decoder circuit board 2 Bad cable, VP decoder CJ2 to upper sensors 3 Main circuit board cable fail, CJ4 (To Pivot, Lift circuit board) 4 Main circuit board cable fail, CJ5 (to VP decoder circuit board) 5 Main circuit board cable fail, CJ7 (interlock, reference sensor) 6 Main circuit
Error Code (hex) 13 Subcode 1 Error Description Fuse overload Subcode Description Corrective Action Main controller fuse 1 overload +24V interface CJ3 to CAN bus 2 Main controller fuse 2 overload +5v interface CJ3 to CAN bus 3 Main controller fuse 3 overload +24V interface CJ4 to pivot, lift, MTE 4 Main controller fuse 4 overload +5V interface CJ4 to pivot, lift, MTE 5 Main controller fuse 5 overload +5V interface CJ5 to VP decoder 6 Main controller fuse 6 overload +5V interface CJ8 to MC SCS
Error Code (hex) 14 Subcode Error Description Subcode Description 13 Drive interface 24V fuse overload (F3) 14 SCSI Converter SE term pwr fuse overload (F1) to drive modules 15 SCSI Converter SE term pwr fuse overload (F1) to drive modules 16 SCSI Converter LVD term pwr fuse overload (F2) to bus 1 or bus 3 17 SCSI Converter LVD term pwr fuse overload (F2) to bus 2 18 Magazine interface 3.
Error Code (hex) Subcode Error Description Subcode Description 2 VP Decoder circuit board control failure 3 More than one column blocked on VP decoder circuit board 4 VP Emitter / detector failure 5 VP Emitter / Detector circuit board margin test fail 6 VP Emitter / Detector circuit board blocked response test fail 7 Unblocked response test fail (VP Emitter / Detector circuit board) 8 Drive interface I/O loopback test failed 9 Drive interface 3.
Error Code (hex) 15 Subcode 1 Error Description Can time out drive Subcode Description CAN time out checking drive interface 2 CAN time out getting drive status 3 CAN time out getting SCSI converter status 4 CAN time out getting fan tach values 5 CAN time out setting drive loaded 6 CAN time out setting drive unloaded 7 CAN time out setting drive id 8 CAN time out powering on drive 9 CAN time out getting drive type 10 CAN time out powering off drive 11 CAN time out clamping drive 12
Error Code (hex) 16 Subcode 1 Error Description Can time out mag board Subcode Description CAN time out sending command to flipper 2 CAN time out reading flipper EEPROM 3 CAN time out writing flipper EEPROM 4 CAN time out checking mag interface circuit board 5 CAN time out read mag sensors 6 CAN time out reading mag interface circuit board temp 7 CAN time out turning on mag LED 8 CAN time out turning off mag LED 9 CAN time out blinking mag LED 10 CAN time out firing mag door solenoid 1
Error Code (hex) Subcode Error Description 3 19 1A 1 Subcode Description Power supply fail One of the power supply has been removed Power supply fan has failed 3 Power supply power failure SCSI bus isolation 2 Too few power supplies More than one drive interface board and only one power supply 22 1 Bus already isolated Service drives, isolate request and bus already isolated 2 1 Add power supply Restore drives, isolate request and bus already isolated Bus not isolated 2 31 Replace po
Error Code (hex) Subcode Error Description 5 32 1 Subcode Description Component Corrective Action Checking a SCSI position to drive command Drive not connected 2 Drive not connected that was previously installed Drive interface cables Replace or reconnect drive cables Drive not connected when restoring drives 33 1 Drive clamp fail Drive clamp fail while loading drive Drive, drive cables Replace drive or cabling 34 1 Drive unclamp fail Drive unclamp fail unloading drive retry Drive, d
Error Code (hex) Subcode Error Description 2 38 1 Subcode Description Drive is clamped, can not unclamp (checking move to a drive) Drive in service state Component Drive, drive cables In service state, attempting to turn drive off in maint menu 2 In service state, attempting to turn drive on in maint menu 3 In service state, attempting to put drive in service state via SCSI command Corrective Action Replace Drive, drive cables Follow operating instructions 39 1 Drive not in service state
Error Code (hex) 51 Subcode 1 Error Description Picker pos fail Subcode Description Picker position was terminated on home from store attempt 2 Picker did not reach position intended 3 Lift motor not previously homed before picker position attempt 4 Unknown picker position destination state 5 Picker failed to reach home as its destination 6 Picker stalled while picking tray, lost steps going to home position 7 Picker stalled while moving out to store a media tray.
Error Code (hex) 55 Subcode Error Description 2 Lift motor not homed or invalid lift position, Picker edge is blocking the Tray sensor 3 Picker edge is blocking the Tray sensor during a position attempt 1 Picker not at drive 2 57 58 Subcode Description 1 Picker not positioned in front of drive during load drive attempt Corrective Action Position to drive Picker not positioned in front of drive during unload drive attempt Pick tray fail VP or Tray sensor blocked by tray, picker finger dise
Error Code (hex) Subcode Error Description 4 61 63 69 1 Subcode Description Lift Position fail Destination encoder Bad Lift count out of boundaries motor/ encoder Position lift destination not reached (time-out) 3 Destination lift position is invalid 4 Position retry aborted VP sensor blocked, last col Blocked is set Tray out of slot, Bad Vp 2 Lift is not in column of a blocked VP sensor during initialization Bad Vp sensor, tray out slot 3 VP or Tray sensor blocked after storing media, d
Error Code (hex) 6A Subcode 1 Error Description Pivot Fail Subcode Description Pivot is loosing position accuracy, not on alignment flag verifying pivot position 2 Outside allowed pivot soft deviation steps, but position will succeed 3 Outside allowed pivot soft deviation steps, but position will succeed 4 Outside allowed pivot hard deviation steps, position will fail 5 Destination pivot value out of range 6 Pivot position failed to be reached (time out) 70 1 Mag door open fail Time out wai
Error Code (hex) 80 81 Subcode 1 Error Description Element not present 85 Checking move from an invalid fixed slot location 2 Checking move to an invalid fixed slot location 3 SCSI position attempt to an invalid slot location 1 Magazine not present 2 84 Subcode Description 1 Magazine not present during verification of installation Corrective Action Correct host software Replace magazine Magazine not present during recovery Source is empty Online check of NVRAM says source element is empt
Error Code (hex) Subcode Error Description 4 86 1 1 Element unexp empty 8C 1 No trays to use in cycle Full test Element unexp full Home sensor blocked after store attempt Run Check Elements Obstruction Check path, run offsets in path, Alignment problem Picker is full, attempting to return tray to last element Picker is full VP or Pemt sensor blocked by tray moving to the pick position 2 VP or Pemt sensor blocked moving to the unload drive position.
Error Code (hex) 8D Subcode 1 Error Description Subcode Description No media to flipper No media in tray to flipper for move medium command 2 No media in source element to flipper for exchange medium command 3 No media in destination element to flipper for exchange medium command 90 1 Tray in drive Tray in a drive while attempting to park 9C 1 Tray magazine unknown Source magazine for tray unknown when returning trays to there last known elements 9D 1 Element scan fail Failed to positio
Error Code (hex) B7 Subcode Error Description Subcode Description 4 Time out for flipper home CCW command 5 Time out for flipper home CW command 6 Time out for flipper step CW command 7 Time out for flipper step CW command 8 Time out for flip to CCW command 9 Time out for flip to CW command 10 Time out for fliptest command 11 Time out for flipper read EEPROM command 12 Time out for flipper write EEPROM command 13 Time out for flipper unlock EEPROM command 14 Time out for flipper lo
Error Code (hex) Subcode Error Description 23 Subcode Description Component Corrective Action Flipper to mag interface, comm err, SNAK bit for watchdog bitmask B8 1 Old flipper proto- Old version of firmware col in flipper Flipper Replace flipper BA 1, 2, 3 Flipper not horizontal Neither of the flipper home sensors are blocked Flipper Replace flipper BB 1 FS EEPROM lock fail Status of locking flipper EEPROM failed Flipper, mag interface circuit board Replace flipper or mag interface
Error Code (hex) C3 C4 C5 Subcode Error Description Subcode Description 2 Lift offset too many counts greater than nominal 3 Lift offset less than negative physical boundary count 4 Lift offset greater than positive physical boundary count 1 Pivot offset failure Pivot offset too many counts less than nominal 2 Pivot offset too many counts greater than nominal 3 Pivot offset less than negative physical boundary count 4 Pivot offset greater than positive physical boundary count 1 Offset
Error Code (hex) Subcode Error Description 3 Subcode Description Component Corrective Action Reference horizontal position found crudely, but not with fine resolution F7 1 SCSI parity error SCSI parity error Terminator or SCSI cable Check conflicting SCSI id's F9 1 Abort mesg received SCSI abort mesg received Terminator or SCSI cable Check conflicting SCSI id's FD 1 Host commun time out SCSI host communications time out Terminator or SCSI cable Check conflicting SCSI id's Appendix D
INDEX A G access door front ..................................................................14 magazine ..........................................................14 rear ...................................................................16 agency standards, safety .........................................61 general information ..................................................11 getting started ..........................................................17 B bay installation ...........................
M magazine .................................................................12 access door ......................................................14 eject button .......................................................21 handling ............................................................13 LEDs .................................................................22 slots ............................................................14, 21 main menu ...............................................................
C ONTACTING P LASMON Technical Support in the United States Plasmon Technical Support +1-877-585-6793 +1-719-593-4192 (fax) e-mail tech.support@plasmon.com Internet www.plasmon.com Technical Support in Europe, Middle East, and Africa Plasmon Technical Support +44 (0) 1763 262 963 +44 (0) 1763 264 444 (fax) e-mail support@plasmon.co.uk Internet www.plasmon.co.
