User Manual

8
If you cannot find your specific laptop model please contact
Platinum customer service at 800-499-3964 for additional
assistance.
My tip is not included, how do I order a new one?
First review the Tip Wizard at http://bbyurl.us/tipfinder for a
complete listing of compatible models. If the compatible tip for
your laptop is not included in the package, one free tip can be
ordered through the Tip Wizard at http://bbyurl.us/tipfinder. Use
the Tip Wizard to locate your laptop manufacturer and model and
you can order your complimentary tip. If you are unable to locate
your laptop in the Tip Wizard please contact Platinum customer
service at 800-499-3964.
How do I connect the tip to the adapter cable?
After you have selected the correct tip for your laptop, connect the
tip to the output cable, making sure that the ridge on the inside of
the tip aligns properly with the groove in the output cable
connector. Additionally, the pins on the inside of the tip should be
in line with the holes in the output cable. The tip should be pushed
firmly onto the cable until the tip and cable meet and there is no
gap.
What other laptops can I use this laptop and
ultrabook™ charger for?
The Platinum laptop and ultrabook™ charger is compatible with
thousands of laptop and ultrabook™ models. A complete list of
compatible laptops and ultrabooks™ can be viewed through the Tip
Wizard at http://bbyurl.us/tipfinder.
Why doesn't the tip fit into my laptop?
If the tip does not appear to fit into your laptop you may have
selected the incorrect tip for your laptop. The tip should fit snugly
inside the DC input jack on the side or back of your laptop. If the tip
does not fit into the jack, do not force the tip. Confirm you have
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