Operation Manual

34
14. Troubleshooting
The troubleshooting guide is designed to help you. If problems continue, please contact
your local customer support hot-line. See your registration card for helpline contact
details.
For Windows® Users:
PC
My CD Installation wizard does not
work.
Symptom
Problem
Solution
I receive an error message when I
am installing the Digital Camera
Manager.
Digital Camera Manager folder is
not found in the Programs menu
after I have installed the driver.
All the images I have taken do not
appear on the SPYPEN LUXO.
LCD display is ashing.
I cannot run the Digital Camera
Manager.
I hear a low “beep” when trying to
take an image.
I cannot access any PhotoFantasy’s
templates.
Shut down all other applications and attempt to
re-install the driver, or download the updated driver
from www.spypen.com and install the updated
driver.
Check the USB controller in your BIOS if they are
activated. If these does not work contact your
national Customer Support representative.
Install the software, restart your PC, and nally,
connect the SPYPEN LUXO to the PC via the USB
port, then the software folder will appear in the
Program menu.
Upload all images to your PC as soon as possible.
(please refer to Battery Guidance section in User’s
Manual.)
If you need to change batteries, and retain the
images in your SPYPEN LUXO’s memory, ensure
you are connected to a PC which is turned on via the
USB cable, which will then draw power from the PC
whilst you insert fresh batteries.
Check all cables connections are secured.
Upload saved images immediately, then replace
battery.
Take your images in better light condition.
Check your lens cover is open.
If you have any other camera installed on your
computer, remove the camera and it’s driver
completely from your system to avoid conict with
another camera or capture device.
Put SPYPEN LUXO CD in CD ROM drive.
Digital Camera Manager does not
load.
You have lost power to your SPYPEN LUXO by either:
The installer for the Digital Camera
Manager requires the SPYPEN LUXO
be connected to the PC (via the USB)
after the software has been installed
& the PC restarted.
Insufcient battery power
Battery power is too low to continue
taking images.
Connection failure
Removing the battery without being
connected to your PC (turned on) via
the USB cable.
Conict with another camera driver
capture device.
Insufcient light.
The auto installation le is switched to
off.
or
The CD ROM is disconnected.
No CD in CD-ROM drive.
Make sure you slide the lens cover to the desired
position.
Lost corner of images.Black corner appears on the images
taken.
Go to the computer desktop. Right click on “My
Computer”. Click “Properties”. Select “Device
Manager”. Double click on “CD-ROM”, double click on
“CD-R” (normally the manufacturer’s name). Click
on “Settings”. Ensure “Auto insert notication” is
ticked and the “disconnect” is ticked. If you change
the settings the computer will ask you to restart
your PC. Click “Yes”.
I cannot upload images to the PC
Please also refer to the help les & User Guides that accompany the enclosed applications.
For further information and support, please visit our website: http://www.spypen.com