Operation Manual
17
9 Getting Help
• Software Help
For Japan For North America
ArcSoft Japan Support Center (Tokyo) ArcSoft HQ Support Center
Tel: +81-03-3834-5256 (Fremont California, CA)
Fax: +81-03-5816-4730 Tel: 1-800-762-8657 (toll free number)
Web: http://www.mds2000.co.jp/arcsoft Fax: 1-510-440-1270
E-mail: japan@arcsoft.com and E-mail: support@arcsoft.com
support@mds2000.com
For China For North America
ArcSoft China Support Center (Beijing) ArcSoft HQ Support Center
Tel: 8610-6849-1368 (Fremont California, CA)
Fax: 8610-6849-1367 Tel: 1-800-762-8657 (toll free number)
E-mail: china@arcsoft.com Fax: 1-510-440-1270
E-mail: support@arcsoft.com
For Oceania For Europe/Middle East/Africa & Rest
ArcSoft Australian Support Center of the World
(Baulkham Hills, New South Wales) ArcSoft Europe Support Center (Ireland)
Tel: 61 (2) 9899-5888 Tel: +353-(0) 61-702087
Fax: 61 (2) 9899-5728 Fax: +353-(0) 61-702001
E-mail: support@supportgroup.com.au E-mail: europe@arcsoft.com
Visit www.arcsoft.com or go to Start -> Programs -> ArcSoft Camera Suite -> Web Services for tips,
technical support and frequently asked questions (FAQ’s).
• Spypen Online Services
Website: http://www.spypen.de
• Customer Support
plawa-feinwerktechnik GmbH & Co. KG
Bleichereistr. 18
73066 Uhingen - Germany
Helpline: +49 (7161) 93872-0 (English, Deutsch)
Website: www.spypen.com, www.plawa.de
Email: support@plawa.de
10 Appendix
• Technical Specications
• Memory: • Internal memory - 16MB SDRAM
• Image Performance for Video on Web-cam:
• Approximately 30fps for 320 x 240 pixel
• Still Image Resolution: • High Resolution - 1280 x 1024 pixel (no compression)
• Normal Resolution - 1280 x 1024 pixel (4-to-1 compression)
• Low Resolution - 1280 x 1024 pixel (8-to-1 compression)
• Storable Images(base on 16MB SMC storage): • High Resolution - 9 images (approx.)
• Normal Resolution - 70 images (approx.)
• Low Resolution - 100 images (approx.)
• Video Clip:
• Unlimited when connected to the computer via video capture software
• Limited when using the internal SDRAM - Approximately by Normal mode: 1 min in CIF resolution
• Audio Recording: Approximately 40 minutes
• File Format:
• Still Image - Compression in JPEG format after download to PC via USB (depend on application used)
• Audio - default WAV format
• Video Clip - AVI format
• External Connector: USB, external flash connector
• Auto Power Off: After 60 seconds inactivity
• Power Supply:
• SPYPEN MEMO: USB Port, 2 x AAA Batteries (included)
• Flash Unit: 2 x AAA Batteries (included)
• Operating System:
• For Windows® Users: Microsoft® Windows® 98SE, Me, 2000 or XP