Installation Guide

15
TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at 877-447-4768
8:30 a.m. – 4:30 p.m. CST, Monday – Friday.
Problem Possible Cause Corrective Action
Fireplace does
not operate; the
ON/OFF power
light on the control
panel is not lit.
Power light is ON
butthebackame
is not bright/visible.
Power light is ON
but the ember bed
ameisnot
ickering.
Excessive noise
whentheameis
ON but the heater
OFF.
Excessive noise
when the heater
is operating.
Heater is not
operating.
1.Thereplaceisnot
plugged in.
2. A circuit breaker is tripped
or a fuse blown.
3. Defective ON/OFF switch.
4. Loose wiring.
1. Incorrect operation.
2. LED strip not functioning.
3. Loose wiring.
1. LED strip not functioning.
2. Loose wiring.
1.Rotatingamereector
shaft rubbing against
housing.
2.Defectiveamereector
shaft motor.
1. Dirty or clogged blower.
2. Defective heater assembly.
1. Incorrect operation.
2. Defective heater switch.
3. Defective heater assembly.
4. Loose wiring.
5. Dirty or clogged sliding door.
6. Thermostat has been
satised
1.Makesurethereplaceispluggedin
toastandard120Voutlet.
2. Check additional appliances on the
circuit;ideallythereplaceshouldbe
on a dedicated 15-amp circuit.
3. Call customer service: [phone].
4. Call customer service: [phone].
1. Refer to operating instructions.
2. Call customer service: [phone].
3. Call customer service: [phone].
1. Call customer service: [phone].
2. Call customer service: [phone].
1.Openbackofreboxandreposition
amereectorshaft.Turnoffunitprior
to servicing.
2. Call customer service: [phone].
1. Refer to Maintenance of Motors in
Care and Maintenance.
2. Call customer service: [phone].
1. Refer to operating instructions.
2. Call customer service: [phone].
3. Call customer service: [phone].
4. Call customer service: [phone].
5. Unplug the unit. Clear door area of dust
anddebris.Waitveminutes,plugthe
unit in again and turn on the heater.
6. Increase desired room temperature on
the control panel/remote