Installation Guide

7077-171 • July 10, 2012
32
Symptom Possible Cause Corrective Action
Slow or smoky start-up
and/or lazy ame
Dirty exhaust and/or venting system.
Misaligned igniter
Wet fuel / poor quality fuel
Check for ash build up in unit, including behind
rear panels, rebox, exhaust blower and venting.
Center the igniter in the chamber
Replace fuel
Convection blower
fails to start.
Convection Blower
Jammed
Not plugged in
Exhaust probe
Not sensing correct temperature
Control box is defective.
Inspect, clean, and un-jam the blower.
Replace blower
Plug the blower in
Clean the exhaust outlet especially the right
side.
Replace control box.
Exhaust blower fails to
start
Exhaust Blower
Jammed
Not plugged in
Exhaust probe
Not sensing correct temperature
Control box is defective.
Inspect, clean, and un-jam the blower.
Replace blower
Plug the blower in
Clean the exhaust outlet especially the right
side.
Replace control box.
Convection Blower
Does Not Turn Off
Convection blower short circuit. The fuse will
be blown and upon replacement of the fuse, the
blower will run continuously.
Inspect wires, blowers, and power cord to nd
cause of short circuit. Replace board and failed
component.
Convection Blower
makes noise
Screws attaching convection blower to appliance
have become loose.
Convection blower is dirty
Tighten screws
Clean impellers blower
Exhaust Blower Does
Not Turn Off
Exhaust blower short circuit. The fuse will be
blown and upon replacement of the fuse, the
blower will run continuously.
Inspect wires, blowers, and power cord to nd
cause of short circuit. Replace board and failed
component.
Igniter does not turn off Igniter short circuit. The fuse will be blown and
upon replacement of the fuse, the igniter will
remain on when unit has power.
Inspect wires, blowers, and power cord to nd
cause of short circuit. Replace board and failed
component.
Feed motor does not
shut off
Feed motor short circuit. The fuse will be blown
and upon replacement of the fuse, the feed
motor will will remain on when unit has power.
Open hopper to stop the feed motor.
Inspect wires feed motor, control board, and
power cord to nd source of short circuit. Replace
control board and failed component.
Unit fails to shut off. Unit running in maximum Turn the dial control to the off position
Unplug power to unit, wait 15 seconds and restore
power. The unit should go into a shutdown.
Large, lazy ame,
orange color. Black
ash on glass.
Dirty appliance.
Poor fuel quality, high ash content.
Incorect air-fuel adjustment
Excessive feeding/Feed Motor locked on
Clean unit, including repot and venting
system. Clean exhaust path. Try a different
brand of pellets.
Turn fuel adjustment trim dial to right to
increase combustion air speed.
Follow corrective action for feed motor does not
turn off symptom.
Excessive fuel spilling
over the repot into
the ash buckets and/
or excessive ame
Excessive feeding/Feed Motor locked on Follow corrective action for feed motor does not
turn off.
Black soot on the side
of the house
Exhaust path is dirty.
Excessive feeding/Feed Motor locked on
Clean Exhaust path
Follow corrective action for feed motor does not
turn off symptom.
11
Troubleshooting