User's Manual

8 PLUS Tag User’s Manual DRAFT
Proprietary Information: Do not disclose unless authorized under a Nondisclosure Agreement and/or the Terms and Conditions signed at time of purchase
ninety (90) day period for in-warranty or out-of warranty repair covers only the actual repair(s) made to the
item and is exclusive of potential non-related faults that may occur during the ninety (90) day period.
WARRANTY RESTRICTIONS: Modification or alteration to purchased item by Buyer, other than that
specifically authorized in writing by PLS, shall VOID AND NULLIFY, in its entirety, all warranty rights as set
forth in Warranty paragraph above. Any damage or malfunction resulting from exposure of the item to
abnormal physical or electrical stress, abnormal environmental conditions, misuse, negligence, abuse or
other such cause shall VOID AND NULLIFY, in its entirety, all warranty rights for such product.
ENGINEERING UPDATES: PLS reserves the right to upgrade and modify items during in-warranty or out-of-
warranty repair without prior approval or notification to Buyer and without incurring any obligations or liability
to make the same changes in items previously provided.
DATA RIGHTS: Rights to any intellectual property residing in the product or any data furnished hereunder
are not granted except by specific written permission by an Officer of PLS. Buyer shall have no right to copy,
reverse engineer or reproduce, in whole or part, the product or any data thereof without the prior written
consent of PLS.
PRODUCT SUPPORT AND RMA INFORMATION
PRE-SALES INQUIRIES AND APPLICATIONS SUPPORT
Contact PLUS Location Systems at +1.256.217.4072 and please select option 2 for Sales.
POST-SALE SUPPORT
Contact PLUS Location Systems at +1.256.217.4072 and please select option 3 for Technical Support and
have the product serial number available.
REPAIR AND RETURN: If PLS Technical Support determines that a repair or replacement is necessary,
Technical Support will issue a Return Material Authorization (RMA) number. Buyer must supply a valid
product serial number prior to PLS providing the requested RMA number.
For the duration of Warranty, PLS will provide advance replacement units for any product found to be
defective (subject to product availability). PLS will use commercially reasonable efforts to ship advance
replacement units within two business day when determination of hardware failure has been made. A
purchase order number is required in order for advance replacements to be shipped.
Defective unit must be returned within 30 days of the date of shipment of advance replacement unit. Buyer
may be notified by letter or email within 15 days from date of advance replacement shipment to return the
defective unit. If the defective unit is not returned within the 30 days, Buyer will be invoiced at list price for the
advanced replacement unit using the provided purchase order number.
Replacement unit will be warranted for the remaining warranty period of the original item, and may be new or
refurbished product. In-warranty product returned for repair but found not to be defective (i.e., no trouble
found), shall be subject to a processing fee of $100 USD.