Warranty

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ANY REPAIR OF THE PRODUCTS UNDERTAKEN WITHOUT PRIOR WRITTEN AUTHORIZATION FROM PLY GEM WILL VOID THIS
WARRANTY.
Fade Coverage Schedule. “Excessive Fading” is fading that is in excess of the Delta E Hunter unit measurement indicated below for
the Product you have purchased. Ply Gem reserves to itself the sole right to determine whether a Product has suffered from excessive
fading. Solid Colors: Delta E of four Hunter Units for 10 Years from the date of original installation. Variegated Colors: (Shaded Cedar
and Shaded Gray) Delta E of seven Hunter units for seven years from the date of original installation.
WE’RE HERE FOR YOU
We hope this is just the beginning of our relationship. We’re eager to provide you with technical support, design assistance and straight
answers to any questions or comments you may have about our products or your installation. You know how to contact your local dealer
and now you know how to reach us. Call toll-free [phone].
CARE AND MAINTENANCE
Ply Gem products are some of the most durable building products materials available today for residential applications. In most cases, normal
rainfall is sufficient to keep it clean. But if your Ply Gem products should need cleaning, the following procedures are recommended. Particular
attention should be given to areas under eaves, porches, awnings and other overhangs that have limited exposure to the natural washing effect
of rainfall.
1. MODERATE ATMOSPHERIC DIRT
An occasional washing with clear water using a garden hose and soft-bristled brush is recommended (a long-handled, car-
washing brush is ideal for this purpose).
2. HEAVY INDUSTRIAL ATMOSPHERIC DIRT
Wash in the manner indicated above, but use the following solution:
a. 1/3 cup detergent (Tide
®
, for example)
b. 2/3 cup trisodium phosphate (Soilax
®
, for example)
c. 1 gallon water
3. MILDEW ACCUMULATION
Mildew can collect on surfaces of all types of building products and is often evident on surfaces that have not been properly
cared for and maintained. Normally, mildew will appear as black spots. Mildew is easy to remove by using the aforementioned
basic cleaning solution with the addition of hypochlorite as follows:
a. 1/3 cup detergent (Tide
®
, for example)
b. 2/3 cup trisodium phosphate (Soilax
®
, for example)
c. 1 quart sodium hypochlorite 5% solution (Clorox
®
, for example)
d. 3 quarts water
4. CAULKING COMPOUNDS, TAR AND SIMILAR SUBSTANCES
Use mineral spirits in reasonable amounts and apply directly to the foreign substance. Immediately after cleaning, rinse the
area thoroughly with water.
CAUTION: Do not exceed the recommended concentrations of cleaners. To do so can cause damage to the products’ surfaces. Avoid
skin and eye contact with the solution, and in all cases follow manufacturers’ instructions for the use of cleaning compounds and solutions.
Avoid use of abrasive-type cleaners and strong solvents. Test any cleaner on an inconspicuous area before applying to major areas. To
minimize streaking, always clean from the bottom to the top and follow with a rinsing of clean water. Excessive scrubbing is unnecessary,
can be harmful to the products and may cause undesirable glossy areas over the finish.
THIS IS TO CERTIFY THAT PLY GEM
®
PERFORMANCE COLLECTION BRAND PRODUCTS
HAVE BEEN INSTALLED AT THE RESIDENCE OF:
Name: Home:
Address:
Date of Installation: Contractor:
INSTALLATION RECORD
PLY GEM PERFORMANCE COLLECTION
CEDAR DIMENSIONS
™
WARRANTY
OTHER LIMITATIONS
1. This Warranty covers only genuine Ply Gem Cedar Dimensions™ Siding and Accessories. It is your responsibility to verify that
the products installed are our Products. It is a good idea to retain your proof of purchase in case it is needed if you submit a
warranty claim.
2. Replacement products may differ in gloss and/or color from Products originally installed on the Property, and Ply Gem shall not
be responsible or liable as a result of such variance.
3. We reserve the right to discontinue or change any of our products, including design and color changes, at any time and without
notice or liability. If, for any reason, Products of the type originally installed are no longer available from us at the time you make
a warranty claim, we may substitute another product determined by us to be of comparable quality and/or price and shall not
be liable as a result of any difference.
4. There are no warranties on these Products other than as set forth in this Warranty, and no dealer, contractor, applicator,
distributor or other is authorized to change or add to this Warranty. We are not liable to you for a breach of any other written or
oral express warranties, such as those, if any, given to you by dealers, contractors, applicators, or distributors of the Products.
You agree that no action or inaction of Ply Gem shall constitute a waiver.
5. THIS IS THE SOLE WARRANTY FOR THE PRODUCTS, AND ALL OTHER WARRANTIES, INCLUDING OF MERCHANTABILITY
AND FITNESS FOR PURPOSE, ARE DISCLAIMED AND EXCLUDED. THIS IS YOUR EXCLUSIVE WARRANTY AND IS IN
LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REMEDIES OR CLAIMS, IRRESPECTIVE OF SOURCE AND
PLY GEM’S NEGLIGENCE. WE EXCLUDE AND IN NO EVENT SHALL WE BE RESPONSIBLE FOR ANY LOSS OF USE, LOST
PROFIT, DIMINUTION IN VALUE, CONSEQUENTIAL, SPECIAL, INDIRECT, EXEMPLARY, PUNITIVE OR INCIDENTAL DAMAGES
OF ANY KIND. UNDER NO CIRCUMSTANCE SHALL WE BE LIABLE FOR AN AMOUNT EXCEEDING THE PURCHASE PRICE
OF THE AFFECTED PRODUCT. COURSE OF DEALINGS, CUSTOM AND USAGE, STATEMENTS, LABELS, ADVERTISING AND
PRODUCT REPRESENTATIONS OF ANY KIND SHALL NOT EXPAND THE SCOPE OF THIS WARRANTY.
6. Where these limitations are prohibited or otherwise altered by mandatory legal provisions, the warranty shall remain effective
to the full extent of the law. This Warranty gives you specific legal rights. You may also have other rights which vary from state
to state. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
7. Ply Gem Products are often designed and tested in accordance with required standard procedures established by industry
associations. These measure performance of sample products in a laboratory-type setting. To pursue consistency, Ply Gem
manufactures its products for sale utilizing the same methods and materials as in fabrication of a product for testing. All
product components and manufacturing processes, however, involve an inherent range of tolerance. These and other factors
can result in some variance among individual product performance.
THESE DEFINITIONS APPLY TO THE TERMS USED:
EXCESSIVE FADE means a change in the color of any siding in excess of a Delta E of four (4) Hunter units for Solid Colors and a Delta E
of seven (7) for Variegated Colors (Shaded Cedar and Shaded Gray), as determined by us, following the initial installation of the siding,
provided that any uneven or abnormal fade distribution is not due to a buildup or accumulation of stains, dirt, mold, mildew, or any other
deficiency caused by the lack of at least annual preventative maintenance by the homeowner as such annual preventative maintenance
is described in the Ply Gem Installation Manual.
PURCHASE AND INSTALLATION PRICE means the sum of (a) the total original cost of the siding that is defective or otherwise being
replaced, plus (b) the total original cost of labor for the installation of siding that is defective or otherwise being replaced. If we cannot
determine these amounts from original documents, we will compute the purchase and installation price using (i) our suggested retail
price in effect at the time of the installation for the cost of material, (ii) labor rates prevailing in the area where the building is located at
the time of installation and (iii) an estimated installation time for the cost of labor.
PRODUCTS means siding or related accessories manufactured by Ply Gem.
WEATHERING means changes caused by exposure to sunlight, rain, air pollution, variations in temperature and other atmospheric
conditions.
HOW DO YOU SUBMIT A WARRANTY CLAIM?
You must submit your claim in writing to us within the warranty period and within a reasonable period of time after the defect is
discovered. To initiate a claim, you should contact our warranty services number at [phone] to receive a warranty claims packet.
If you would like to submit a claim request in writing, please provide the following information: a description of the claimed defect and
the date the defect was discovered; the warranty registration number (if available); the date of the original installation; and your name,
address and phone number. Written claims should be sent to Ply Gem Warranty Claims Department, 303 West Major St, Kearney,
64060. Ply Gem will provide notification of any additional information and physical evidence that may be required to process your claim.
When a sample is required, it must be sent at the homeowner’s expense. In the event the claim is approved and the homeowner wants
the sample returned, there will be a $25 handling fee.
PLY GEM PERFORMANCE COLLECTION
WARRANTY REGISTRATION