912

Troubleshooting
Malfunciton Possible Reason Solution
Device does not turn
on or turns on but
only the logo is loaded
Battery is low Charge the battery
A book does not open
- the message Book is
probably damaged or
protected appears, or
nothing happens at all
The book is damaged
If the book was
downloaded from the
online store try to re-
load it again. If the le
opens on your PC, but
does not open on the
Device, save the book
in another format.
Html book opens
but is displayed
incorrectly.
For example, there are
empty pages, some
part of the text is
missing etc.
HTML-les contain
non-text elements
(frames, JAVA-scripts,
ash-elements)
Save the page in TXT
format
Book opens but vari-
ous symbols, question
marks etc. Are dis-
played instead of
letters
Incorrect encoding
Switch to reading
mode, select Settings
and change encoding