Plantronics Savi 8210- User Guide

• If the audio level is too low in this position, increase the
headset volume. See Adjust volume.
• If your speaking volume is too low for your listener in this
position, adjust the position of the headset to make sure the
microphone is as close as possible to your mouth.
People I talk to can hear a buzz in
the background.
• Move the base further away from your phone. See Position
your base.
• If the base power supply is plugged into a power strip, plug it
into the wall directly.
The handset lifter is installed but
does not lift the handset.
Ensure the handset lifter power cord is rmly pushed into the
handset lifter jack on the base.
When I use an EHS cable with a
Poly VVX phone and I answer a
call with my headset, the call fails.
This is a known issue. Press one of the base audio buttons
(computer/mobile/desk phone) to answer the incoming call.
Pairing problems
Ensure the Bluetooth LED on the base ashes red and blue by
pressing the Bluetooth button for four seconds.
Ensure the Bluetooth mobile phone is in search mode.
When an active Bluetooth connection has been made, the
base Bluetooth LED is solid blue.
Why doesn’t the base
automatically reconnect with my
mobile phone?
Ensure Poly Lens Desktop App has been installed.
Adjust the "Auto-connect to mobile phone" in Poly Lens
Desktop App.
When I use an EHS cable with a
Poly VVX phone and I answer a
call with my headset, the call fails.
This is a known issue. Press one of the base audio buttons
(computer/mobile/desk phone) to answer the incoming call.
When I dial from my softphone
application, nothing happens.
Ensure your headset is charged.
Ensure your headset is subscribed to the base. See
Subscribing a headset.
Ensure that the Poly software is installed. To download, visit
poly.com/software.
Ensure that you are using a compatible softphone
application. For a list of compatible softphones, visit
poly.com/software.
If the Poly software is not installed and you do not have a
compatible softphone, you must rst press the base
computer call button and then use the softphone interface to
place/answer/end calls.
Ensure that the headset is the default sound device by going
to your Sound Control Panel (Windows) or your Sound
System Preferences (Mac).
Restart your computer.
Desk phone
Mobile
Softphone
18