PLW8210-Manual

How do I interact with Microsoft
Teams or Skype for Business?
• For Microsoft Teams, tap the headset's Call button to
interact (app required).
• For Skype for Business, press and hold the headset's Call
button for 2 seconds to interact (app required).
• Set your target phone by going to Poly Lens Desktop App.
Does my Microsoft Teams-
enabled headset work with other
softphones?
Yes, while your headset is optimised for Microsoft Teams, it
can be congured to use with other supported softphones.
Set your target phone by going to Poly Lens Desktop App.
When you congure another softphone, the Call button
doesn't interact with Microsoft Teams.
Speaking and/or listening volume
is too low or too high.
Adjust headset listening volume with volume button.
Adjust listening/speaking volumes in the computer's sound
control panel/system preferences.
Adjust listening/speaking volumes in the softphone
application.
The sound is distorted or I hear
an echo in the headset.
Reduce speaking and/or listening volume on the computer
using your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the
headset.
I can no longer hear any audio
through my PC Speakers.
For Windows XP systems
• Go to Start > Control Panel > Sounds and Audio Devices >
Audio > Sound Playback and change the default setting from
your Savi headset to your PC speakers. Click "OK" to conrm
your change.
For Windows Vista and Windows 7 systems
• Go to Start > Control Panel > Sounds > Playback and change
the default setting from your Savi headset to your PC
speakers. Click "OK" to conrm your change.
For Mac OS X
• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select “Internal Speakers” or your
speaker choice.
No audio connection to PC. Unplug USB and power cables from base. Reconnect power
cable rst. Wait for power LED to illuminate, then re-connect
USB cable. Quit and then re-start your PC audio or softphone
application.
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