PLANTRONICS + POLYCOM.
Contents Overview 3 Headset overview 3 Charge stand (charge stand model only) USB Bluetooth adapter 4 3 Connect and pair 5 Connect to PC 5 Configure USB adapter 5 Pair to mobile device 5 Pair USB adapter again 5 Fit and charge 7 Wear on the right or left 7 Charge 7 Check headset battery status Load software 7 9 The Basics 10 Power on/off 10 Adjust the volume 10 Make/Take/End Calls 10 Interact with Microsoft softphone 11 Play or pause audio 11 Track selection 11 Fast forward/rewind 11 Voice assistant 1
Overview Headset overview / / Amazon Alexa* / Siri Google Assistant™ 1x 1x 1x 2x :02 3x LEDs/Online indicator Mute/unmute Alexa Smartphone feature: Amazon Alexa (requires Plantronics Hub and Alexa app) Power Bluetooth® pairing Charge port Volume / Siri®, Google Assistant™ Call button/Press to interact with Microsoft Teams (app required) Smartphone feature: Default voice assistant Play/pause** Next track** Previous track** NOTE **Functionality varies by application.
USB Bluetooth adapter To pair your headset and USB adapter again if it loses connection, put your headset and USB adapter into pair mode (for the USB adapter, press the Bluetooth pairing button for 4 seconds until the lights flash red and blue).
Connect and pair Connect to PC Your Bluetooth USB adapter comes pre-paired to your headset. 1 Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC. 2 The USB adapter LED flashes blue and then turns solid blue to indicate the headset is connected to the USB adapter. If you are wearing your headset you will hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter will flash blue.
1 Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it. 2 Put your headset in pair mode. 3 Put your Bluetooth USB adapter into pair mode by pressing and holding the recessed pair button with a pen or paperclip until the Bluetooth USB adapter flashes red and blue. NOTE Adapter design may vary Pairing is successful when you hear "pairing successful" and "PC connected" and the Bluetooth USB adapter LED is solid blue.
Fit and charge Wear on the right or left To position the microphone on the right or left side, rotate the microphone boom up and over. Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth. IMPORTANT For true stereo sound, wear the boom on your right side. Charge Charge your headset using the micro USB cable or the charge stand (sold separately). The headset LEDs flash when charging. It takes approximately 90 minutes to fully charge your headset.
Headset LED behavior while charging Off Charging complete Battery high Battery medium Battery low Battery critical TIP To reset the accuracy of the talk time alert, deplete the headset battery then charge fully.
Load software Plantronics Hub is an invaluable headset tool. NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable headset control (answer/end and mute) functionality. • Download Plantronics Hub for Windows/Mac by visiting poly.com/software. • Download Plantronics Hub for iOS/Android by visiting poly.com/software, the App Store or Google Play.
The Basics / / Amazon Alexa* / Power on/off Adjust the volume Slide the switch Siri Google Assistant™ 1x 1x 1x 2x :02 3x to power on or off. Tap the Volume up (+) or down (–) button. Adjust headset microphone volume (softphone) Place a test softphone call and adjust softphone volume and PC sound volume accordingly. Make/Take/End Calls Answer or end a call Tap the Call button. Answer a second call First, tap the Call button to end current call, then tap the Call button again to answer new call.
To answer a second call from the other device, first tap the Call button to end the current call and tap the Call button again to answer the new call. If you choose to not answer the second call, it will go to voicemail. Interact with Microsoft softphone • • • Play or pause audio For Microsoft Teams, tap the headset's Call button to interact (application required). For Skype for Business, press and hold the headset's Call button for 2 seconds to interact (application required).
More Features Select language You can wirelessly change your headset language using Plantronics Hub software. Download: poly.com/software. Choose: • With your headset paired to your smartphone, select headset language in Plantronics Hub for iOS/ Android • With your headset connected to your computer via USB adapter or cable, select headset language in Plantronics Hub for Windows/Mac* *USB adapter not included in all models.
Update firmware Keep your firmware up-to-date to improve performance and add new features to your headset. Update your firmware using your computer or mobile device with Plantronics Hub for Windows/Mac or Plantronics Hub for iOS/Android, respectively. Download Plantronics Hub at poly.com/software.
Troubleshooting The headset audio is not working as expected when connected to my computer. • During a call, nobody can hear me • During a call, I can't hear anybody • Music is not coming through my headset • When I play music and a call comes in, the music is too loud or doesn't pause My headset call control is not working as expected when on a softphone call. • To configure the headset sound on your computer, see Configure for media. • Ensure that only one softphone application is opened at a time.
The headset talk time is not accurate. • Deplete your headset battery and then fully charge to reset the accuracy of the talk time prompts.
Support NEED MORE HELP? poly.com/support Plantronics, Inc. Plantronics B.V. 345 Encinal Street Scorpius 171 Santa Cruz, CA 95060 2132 LR Hoofddorp United States Netherlands © 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.
