Savi W740-M ® Multi Device Wireless Headset System User Guide
Contents Welcome 4 System Requirements What's in the Box 5 Base and Headset Basics Accessories 4 6 7 Customize Your Headset 8 Install the Headset Battery 8 Use the Fit Kit to Assemble Your Headset Right Over-the-Ear Assembly 8 Left Over-the-Ear Assembly 8 Position Your Headset 9 Over-the-Head Assembly 10 Behind-the-Head Assembly 10 Charge Your Headset 8 12 Desk Phone: Connect and Call 13 Choose Desk Phone Setup 13 Make a Desk Phone Call 14 Mobile: Connect and Call 15 Computer: Connect and Call 1
Devices Tab 27 Device Settings > Base Tab 28 Device Settings > Headset Tab 30 Device Settings > Security Tab 32 Applications Tab 32 Preferences 32 About Tab 33 Plantronics Update Manager 33 Troubleshooting 35 Headset 35 Desk Phone 36 Mobile 36 Softphone 36 3
Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi W740 Wireless Headset System which has a WO2 base and a WH500 headset. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.
What's in the Box Headset and battery Base and charging cradle Over-the-head headband Behind-the-head headband Headset fit kit with earloops, eartips and foam sleeve USB cable Telephone interface cable Power supply 5
Base and Headset Basics Base 1 Power jack 2 Handset lIfter jack 3 Telephone interface cable jack 4 USB port 5 Desk phone speaking volume 6 Desk phone configuration switch 7 Desk phone listening volume 8 Computer button 9 Mobile phone button 10 Desk phone button 11 Bluetooth pairing button/LED 12 Subscription button/LED 13 Charging LED Headset 1 Earloop 2 Eartip 3 Volume/Mute button 4 Call control button 5 Battery 6 Headset LED 7 Microphone 6
Accessories 1 Deluxe charging cradle Charges an extra battery while charging your headset 2 Spare battery 3 Deluxe USB charging cable Charges an extra battery while charging your headset via a USB port 4 Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk phone handset off hook. Enables remote call control with your headset. 5 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.
Customize Your Headset After you install the headset battery, choose one of the three headset wearing styles, over-the-ear, over-the-head or behind-the-head. Use the fit kit to assemble it and optimize the position of the microphone. Install the Headset Battery Position the battery as shown on the headset and slide into position until the battery snaps into place. NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.
NOTE Ensure the earloop is flat against the headset before rotating. 2 Choose the size and style of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach. NOTE Ensure the large end of the eartip points to the microphone. 3 To correctly position your headset, see Position Your Headset. Position Your Headset 1 When you wear the headset, the microphone should rest as close to your cheek as possible without touching.
Over-the-Head Assembly 1 Hold the headband so it is aligned to receive the headset as shown and insert the headset into the headband. 2 Rotate the headset up. The headband can be worn on the right or left side. 3 To optimize the position of the headset, push the headset in so the microphone is close to your mouth. Behind-the-Head Assembly 1 Align the headband as shown. Ensure the headband sits flat against the headset, then rotate it up 90°.
NOTE Ensure the large end of the eartip points to the microphone. 3 To position your headset correctly, first slide the stem of the headband so the headset fits comfortably. 4 With a finger on the headset indicator light, push in until the microphone rests as close to your cheek as possible without touching.
Charge Your Headset 1 Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the base. 2 Plug one end of power supply into power jack on back of the base and other end into working power outlet. 3 Place the headset in the charge cradle. The charging LED will flash green when charging the headset and turn solid green when the headset is fully charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.
Desk Phone: Connect and Call Choose Desk Phone Setup Choose a desk phone setup A, B or C and connect cables. A Desk phone (standard) USE • Connect one end of the telephone interface cable to the back of the base • Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box. • Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone.
Make a Desk Phone Call 1 While wearing headset, short press base desk phone button. NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call. 2 If you do not hear a dial tone, open side panel and adjust middle configuration switch A-G until you do. Default setting A works for majority of desk phones. 3 Dial test call from desk phone. 4 End call by pressing headset call control button.
Mobile: Connect and Call Your mobile phone can be paired to multiple headsets and hands-free devices, but it can only be connected to one device at a time. Following are instructions for pairing your mobile phone to the base. 1 Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will need to press it again. 2 Place Bluetooth mobile phone into search mode.
Computer: Connect and Call Connect Your Computer Place a Softphone Call Connect the USB cable. 1 While wearing your headset, short press the base computer button. 2 Dial a call from your computer softphone. 3 End the call by pressing the headset call control button. Position Your Base The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and computer is 12 inches.
Headset Features Headset Controls Now that you’ve assembled your headset, installed the software and connected your phones, read this section to learn about the headset features, how to use the controls and more. 1 Volume/Mute button Increase the volume Decrease the volume Mute/unmute a call Flash between calls Press the volume button up Press the volume button down To mute/unmute the headset, press the volume/mute button in During a call, long press the volume button up or down for 1.
a long distance from the base. You can replace the battery mid-call, without losing the call, as long as a charged battery is reattached within 5 minutes. This allows for unlimited talk time. Headset Battery Level Low Battery Warning If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately or swap out the low battery with a fully-charged battery.
Make general volume adjustments for the desk phone with the base volume dials. For computer volume adjustments, use your softphone application controls or your computer’s audio control panel (see below). Mobile phone volume can be adjusted on the mobile phone. NOTE You can quickly access your system’s control panel by using the link in the Plantronics Control Panel on the Preferences Tab.
Base Features This section describes the base, its buttons and their functions. Base Buttons Basics When you press on a base button, you are opening a phone line/audio channel. Depending on the circumstances, you won’t necessarily hear a dial tone until you’ve dialed from your phone. The base buttons allow you to switch to a different phone line/audio channel.
End Subscription If the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription light will be solid red for four seconds and then go to its previous state. Disabling Over-the-Air Subscription The Savi system ships with the over-the-air subscription enabled. In a multi-shift environment, you may want to disable this mode of subscription.
reestablish a connection with your mobile phone by pressing the base Bluetooth button again, before the auto connection feature will resume. You may customize this feature by using the Plantronics Control Panel by going to Start > Programs > Plantronics > Plantronics Control Panel > Devices > Device Settings > Base > Auto Connect to Mobile Phone.
Daily Use Incoming Calls Answer a Call The easiest way to answer an incoming call from the desk phone, mobile phone, or computer is to press the headset call button when you hear an incoming call. Alternatively, you can answer an incoming call by pressing the base button for the line that is ringing. NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call.
2 Dial a call using your desk phone. 3 To end the call, press the headset call button and hang up the handset. Alternatively, you can place an outgoing call by pressing your headset call control button, then dialing from your desk phone if the deskphone is the default line. 1 Place a mobile phone call While wearing your headset, short press the base mobile button. NOTE If you place the mobile phone call without pressing the base mobile button first, the audio will stay on the mobile phone.
Softphone Compatibility Remote call answer/end from the headset is available for compatible softphones with no additional steps by the user except Skype™. For a list of compatible softphones visit plantronics.com/software . For Skype support, follow the steps below. 1 Skype will display the following message during the install of Plantronics Unified Runtime Engine “PlantronicsURE.exe wants to use Skype”. Choose “Allow Access” to connect.
To remove a guest headset, press the guest headset’s call button or dock the primary user’s headset in the charge cradle. A single tone in the master headset will be heard as each guest leaves the call. View guest headsets As you add headsets to the base, an additional headset icon will appear in the Plantronics Control Panel screen with a number from 1 to 3 indicating the number of additional headset subscribed to the base.
Advanced Use User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel. Install Plantronics Software Plantronics Control panel To access the Plantronics Control Panel, load Plantronics software by visiting plantronics.com/ software and click on download button. To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.
Device Settings > Base Tab General Audio Protection Feature Settings Default Default Line Desk phone/PC/Mobile Desk phone Range High/Med/Low High Desk phone audio bandwidth Wideband/Narrowband Narrowband PC audio bandwidth Wideband/Narrowband Wideband Bluetooth enabled Selected/Not selected Selected Auto connect to mobile phone Selected/Not selected Selected Stop auto connect to mobile when headset is docked Selected/Not selected Not selected Initiate mobile voice commands Selecte
Base Settings Range High up to 350 ft. Medium up to 150 ft. Low up to 50 ft. To change the range with the base see Setting the Range. Audio Bandwidth for Desk phone and PC Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband audio consumes more battery power and has more stringent access criteria which reduces the number of systems that can be deployed in a small area.
Audio Limiting Audio Limiting provides advanced hearing protection for daily noise exposure. When AudioLimiting is SELECTED, the system monitors and controls sound to ensure audio levels do not exceed 80 dBA or 85 dBA (whichever is selected) specified by current and imminent EU legislation. When Audio-Limiting is set to NOT SELECTED, the headset limits sound levels at 118 dBA to protect your hearing.
General Desk Phone PC Mobile Feature Settings Default Mute Tone Standard/Low/Off Off System Tones Standard/Low/Off Standard Second Inbound Call Ring Continuously/ Ring Once/Ignore Ring Continuously Auto Answer Selected/Not selected Not Selected Desk Phone ringtone Sound 1/Sound 2/ Sound 3 Sound 1 Desk Phone volume Standard/Low/Off Standard PC ringtone Sound 1/Sound 2/ Sound 3 Sound 2 PC volume Standard/Low/Off Standard Mobile ringtone Sound 1/Sound 2/ Sound 3 Sound 3 Mobile
Device Settings > Security Tab 1 Feature Set Lock The Plantronics software allows all of the base settings to be locked to prevent changes. The ability to lock/unlock these settings requires a password. In order to lock/unlock any setting, follow these steps: Create a new passwordFrom the Security screen, create and confirm your new password in the Feature Set Lock section and press OK. This will store the password directly in the device.
Ring Both Headset and PC This feature gives you the option to have the PC ringtone played on both the headset as well as the PC speaker. When this feature is selected, the PC ringtone will be heard on both the PC speaker as well as the headset. When this feature is not selected, the PC ringtone will only be heard on either the headset or the PC speaker based on how the PC audio has been set up.
Check for Updates Now You can choose to check for available software and firmware updates at any time by clicking on the Check For Updates Now button in Update Manager by clicking on the Start menu > Programs > Plantronics > Plantronics Update Manager. Install Checked Updates Following an AUTOMATIC or MANUAL CHECK FOR UPDATES, this field will be populated with any applicable software updates and the INSTALL CHECKED UPDATES will begin installation.
Troubleshooting Headset My headset is unstable. When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize the position of the headset. See Position Your Headset. Talk time performance is significantly degraded even after a full recharge. Battery is wearing out. Contact us at plantronics.com/support . I can’t hear a dial tone in the headset. Make sure your headset is charged.
People I talk to can hear a buzz in the background. Move the base further away from your phone. See Position Your Base. If the base power supply is plugged into a power strip, plug it into the wall directly. Desk Phone Mobile The handset lifter is installed but does not lift the handset. Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.
If the distortion is still present, lower the volume on the headset. I can no longer hear any audio through my PC Speakers. For Windows XP systems • Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel. • Under “Sound Playback”, change the default setting from Savi Office to your PC speakers. Click “OK” to confirm your change. For Windows Vista and Windows 7 systems • Refer to the “Sound” option in your PC Control Panel.
Avoid touching the contacts at the rear of the unit unnecessarily. If operation is interrupted by a static event, power-cycle the product to restore normal functions. NEED MORE HELP? plantronics.com/support Plantronics, Inc. Plantronics BV 345 Encinal Street South Point Building C Santa Cruz, CA 95060 Scorpius 140 United States 2132 LR Hoofddorp © 2011 Plantronics, Inc. All rights reserved.
