PLANTRONICS + POLYCOM.
Contents DECT Information 3 DECT Enhanced Security 3 Overview 4 Headset overview 4 Base overview 5 Accessories 6 Hook up system 7 Desk phone setup details 7 Subscribe headset to base 10 Automatic secure subscription 10 Manual over-the-air subscription 10 Ending subscription 10 Fit and charge 11 Wear on the right or left 11 Charge your headset 11 System basics 12 Power on your headset 12 Adjust volume 12 Make, answer, end calls 12 Troubleshooting 13 Headset 13 Desk phone 14 Support 15 2
DECT Information DECT products should never be used outside the region in which they were originally purchased and intended to be used. The enclosed DECT wireless product uses restricted wireless radio frequencies which vary by country. DECT devices are generally authorized for use in Europe, Australia and New Zealand.
Overview Headset overview Subscribe :04 Mute/unmute Power Manual subscribe (connect) Volume up Volume down Call Be safe Please read the safety guide for important safety, charging, battery and regulatory information before using your new headset.
Base overview 1 2 3 4 5 6 7 8 9 12 10 11 1 Desk phone LED 2 Subscribe LED 3 Charging LED 4 Wideband/narrowband audio switch 5 Power jack 6 Handset lifter jack 7 Telephone interface cable jack 8 Auto answer 9 Subscription button 10 Desk phone listening volume 11 Desk phone speaking volume 12 Desk phone configuration switch 5
Accessories 1 Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk phone call. Enables remote call control with your headset. 2 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.
Hook up system Using the diagram, connect your headset system. HEADSET PORT OR NO HEADSET PORT Desk phone setup details Choose a desk phone setup A, B, C or D and connect cables.
USE • Connect one end of the telephone interface cable to the back of the base • Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box • Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone • Adjust the configuration switch on the bottom of the base to default A, which works for most phones. Use configuration D for Cisco phones.
USE • Adjust the configuration switch on the bottom of the base to default A, which works for most phones. Use configuration D for Cisco phones.
Subscribe headset to base The headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore subscription to your current headset, the units can be subscribed to each other by the following two methods. Automatic secure subscription Manual over-the-air subscription Ending subscription With your system idle, docking a headset will automatically subscribe it to the base, making it the primary headset.
Fit and charge Wear on the right or left Charge your headset To position the microphone on the right or left side, rotate the microphone boom up and over. Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth. Place the headset in the charge cradle. The charging LED will flash green when charging the headset and turn off when the headset is fully charged. Charge for at least 20 minutes prior to the first use. Charge for 3 hours to get 8 hours of talk time.
System basics Power on your headset To turn on the headset, slide the Power Adjust volume button. • Headset volume Fine-tune your headset volume by adjusting the volume controls. • Desk phone volume When you are on a desk phone call and your voice is too quiet/loud, adjust the microphone volume on the bottom of the base. If your caller's voice is too loud/quiet on a desk phone call, adjust the base volume dial. • Base ringtone volume Adjust the base ringtone volume on the bottom of the base.
Troubleshooting Headset I can’t hear a dial tone in the headset. • Make sure your headset is charged. • Make sure your headset is subscribed to base. See Subscribe headset to base. • Adjust the configuration switch (A--F) on the bottom of the base until a dial tone is heard. The default A works for most phones. ATTENTION Use configuration D for Cisco phones. Cisco phones connected with EHS cable use configuration A. • Make sure your desk phone is connected correctly to your base.
People I talk to can hear a buzz in the background. • Move the base further away from your phone. See Position Your Base. • If the base power supply is plugged into a power strip, plug it into the wall directly. Desk phone The handset lifter is installed but does not lift the handset. • Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base. I can’t hear my desk phone dial tone • Adjust the configuration switch (A--F) on the bottom of the base in the headset.
Support NEED MORE HELP? plantronics.com/support Plantronics, Inc. Plantronics B.V. 345 Encinal Street Scorpius 171 Santa Cruz, CA 95060 2132 LR Hoofddorp United States Netherlands © 2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. DECT is a trademark of ETSI. All other trademarks are the property of their respective owners. Manufactured by Plantronics. 215231-06 11.
