USER GUIDE 5.9.0AA | April 2019 | 3725-20598-011A Poly Trio Solution Getting Help For more information about installing, configuring, and administering Poly products or services, go to Poly Support. Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2019 Plantronics, Inc. All rights reserved. Poly and the propeller design are trademarks of Plantronics, Inc. All other trademarks are property of their respective owners.
Contents Before You Begin................................................................................................7 Audience, Purpose, and Required Skills.............................................................................7 Related Documentation.......................................................................................................7 Getting Started with Poly Trio ..........................................................................
Contents Answer an Incoming Call........................................................................................28 Answer a Call When in a Call.................................................................................28 Answer Calls Automatically.................................................................................... 29 Answer a Call on a Locked Phone......................................................................... 29 Answer an Intercom Call...............................
Contents Video Call Settings............................................................................................................40 Set the Call Rate for Video Calls............................................................................40 Change Video Clarity..............................................................................................40 Set Video and Content Layout - Single Monitor ....................................................
Contents Share Content with an HDMI or VGA Connection............................................................ 53 Share Content Automatically When Idle........................................................................... 53 Share Content using the Polycom Content Application ................................................... 54 Using the Calendar...........................................................................................55 Open the Calendar.........................................
Contents Voicemail and Pages........................................................................................64 Access Voicemail Messages.............................................................................................64 Receiving Messages with Group Paging.......................................................................... 64 Listen to a Page during an Active Call...................................................................
Contents Accessibility Features..................................................................................... 78 Features for Hearing-Impaired Users................................................................................78 Features for Mobility-Impaired Users................................................................................ 79 Features for Vision-Impaired and Blind Users.................................................................. 79 Troubleshooting.......................
Before You Begin Topics: • Audience, Purpose, and Required Skills • Related Documentation This Poly Trio Solution User Guide contains overview information for navigating and performing tasks with the following Poly Trio Solution products: • Poly Trio 8300 system • Poly Trio 8500 system • Poly Trio 8800 system • Poly Trio Visual+ content and video accessory • Poly Trio VisualPro content and video accessory • Polycom® RealPresence® Group Series video collaboration system Note: The Poly Trio 85
Before You Begin these documents on the Polycom Profiled UC Software Features and Polycom Engineering Advisories and Technical Notifications support pages.
Getting Started with Poly Trio Topics: • Product Overview of Poly Trio Systems • Navigating Poly Trio • Enter Information Using the Onscreen Keyboard • Entering Information Using the Dial Pad Before you use your phone, take a few moments to familiarize yourself with its features and user interface. Note: As you read this guide, keep in mind that your system administrator configures certain features or your network environment may determine them.
Getting Started with Poly Trio • Placing video calls with a Polycom EagleEye Mini USB camera, Polycom EagleEye Cube USB camera, Polycom Studio camera, or Logitech C930e webcam • Adjusting the camera and setting camera presets for a connected USB camera Poly Trio 8500 System Features and Capabilities The Poly Trio 8500 system supports the following features: • Placing, answering, and managing audio calls • Initiating, joining, and managing audio conference calls • Recording audio calls with USB fla
Getting Started with Poly Trio • Pairing with the Poly Trio VisualPro content and video accessory • Pairing with the Poly RealPresence Group Series system • Placing video calls with a Polycom EagleEye Mini USB camera, Polycom EagleEye Cube USB camera, Polycom Studio camera, or Logitech C930e webcam • Placing video calls with a Polycom EagleEye IV USB camera or Polycom EagleEye Director II camera • Adjusting the camera and setting camera presets for a connected USB camera Poly Trio System Hardware
Getting Started with Poly Trio Reference Number Feature Feature Description 2 USB Device Port Enables you to connect computer using a USB cable to use the system as a speakerphone for calls or to show content. 3 Soft keys Enable you to select context sensitive keys that display along the bottom of the screen. 4 USB Host Port Enables you to connect a USB flash drive to the system to record calls.
Getting Started with Poly Trio Poly Trio 8500 System Figure 2: Poly Trio 8500 System Hardware Features Poly Trio 8500 System Hardware Feature Descriptions Reference Number Feature Feature Description 1 Speaker and Microphones Sends your audio to call participants and provides audio output for the ringer and speakerphone. 2 USB Host Port Enables you to connect a USB flash drive to the system to record calls.
Getting Started with Poly Trio Poly Trio 8800 System Figure 3: Poly Trio 8800 System Hardware Features Poly Trio 8800 System Hardware Feature Descriptions Reference Number Feature Feature Description 1 Speaker and Microphones Sends your audio to call participants and provides audio output for the ringer and speakerphone. 2 USB Host Port Enables you to connect a USB flash drive to the system to record calls.
Getting Started with Poly Trio Navigating Poly Trio The phone has icons, status indicators, and user screens to help you navigate and understand important information on the state of your phone. Accessing Screens on the Poly Trio System You can access the following screens on your phone: • Home Screen—Displays your messages, settings, and information. • Calls Screen—Displays all active and held calls on your line.
Getting Started with Poly Trio Accessing the Place a Call Screen The Place a Call screen on the Poly Trio system is displayed when you select Place a Call on the Home Screen or when the system is idle and not in use, if set by your system administrator. From the Place a Call screen, you can access the dial pad, Contacts, Recent Calls, and the Calendar, as shown in the following figure.
Getting Started with Poly Trio Figure 7: Multiple calls on the Calls screen Icons and Status Indicators The following table displays the icons and status indicators that display on Poly Trio systems.
Getting Started with Poly Trio • Uppercase - Shifts to uppercase letters • Lowercase - Shifts to lowercase letters • Numbers and Punctuation • Special characters - Displays numbers and punctuation marks - Displays special characters Procedure 1. Select a text field. 2. Select each character you want to enter. Change the Phone Language and Keyboard Layouts When you set the phone language and country, the phone uses the default keyboard layout for that language.
Getting Started with Poly Trio Mode and Encoding Options Mode Options Encoding Options Abc (to capitalize the first letter only and use lowercase for the remaining letters) Abc ABC (to enter uppercase only) ABC abc (to enter lowercase only) abc 123 (to enter numbers only) 123 ASCII (for regular text) Latin (to enter accented characters) Katakana (for Japanese characters) Unicode (to store characters as double bytes) Cyrillic (for Russian characters) The following table describes how to enter diff
Getting Started with Poly Trio Task Action Enter a special character Select Encoding, and select Abc, ABC, or abc. Press either the 1, 0, asterisk, *, or pound # key one or more times to enter one of the following special characters: • 1 key: ! | ‘ ^ \ @ : 1 • * key: * - & % + ; ( ) • 0 key: / , _ $ ~ = ? 0 • # key: # > < { } [ ] “ ‘ You cannot access special characters when you are in numerical (123) mode. Enter a space Select Encoding, and select one of the alphabetic Abc, ABC, or abc.
Logging Into and Locking the System Topics: • Logging in to Poly Trio • Locking Poly Trio You can log in to and lock a Poly Trio system with your user credentials provided by your system administrator. Logging in to Poly Trio If your system administrator has set up user credentials for your phone, you can log in to a phone and access your contacts or favorites, settings, and calendar, if enabled. You can view your personal settings from any phone or system within your organization.
Logging Into and Locking the System 1. Select Log Out or navigate to Settings > Features > User Login > Log Out. The Log Out screen is displayed with a confirmation message. 2. Select Yes. Your personal profile is no longer accessible, and either the User Login screen displays for the next user or the default profile displays. Change Your Login Password You can change your login password from any phone on your network. Procedure 1. Log in to a phone on your network. 2.
Logging Into and Locking the System Unlock the Phone Your system administrator provides you with a user password that you can use to unlock Poly Trio systems. Procedure 1. Select Unlock. 2. Enter your user password, or guest PIN if signed in as a guest on a host phone, and select Unlock. Change Your User Password You can change your user password at any time from the Advanced settings menu on Poly Trio. The Advanced settings menu requires a password to access the menu options.
Audio Calls Topics: • Placing Audio Calls • Redial a Number • Answering Audio Calls • Decline an Incoming Call • End an Audio Call • Holding and Resuming Calls • Transferring Calls • Forwarding Incoming Calls to a Contact • Rejecting Calls with Do Not Disturb • Managing Multiple Calls • Mute the Microphones • Unmute the Microphone By default, the Poly Trio system has one registered line. You can manage a maximum of 12 active, incoming, or held audio calls at a time on the line.
Audio Calls Place an International Call You can place calls to international phone numbers on Poly Trio. Procedure 1. On the dial pad, quickly press the star key * twice. A plus sign + is displayed. 2. Enter the phone number with the country code and select Dial . The phone plays a tone and the call is answered automatically on the contact's phone.
Audio Calls Calling Contacts from the Directory Call a Contact from a Directory You can place a call to a contact directly from your directory or you can select contacts in your directory to call from the Place a Call screen. Procedure 1. Do one of the following: • Navigate to Contacts and select a directory. • Navigate to Place a Call, select Contacts 2. Select a contact. 3. From the Details screen, select Call , and select a directory. next to the number you want to call.
Audio Calls Place an Intercom Call You can place an intercom call from Poly Trio to quickly relay a message to a contact. Tip: Your system administrator can set up your phone to automatically call a specific contact when you select Intercom. If your phone is set up this way, select Intercom and wait for your contact to answer before speaking your message. Procedure 1. Select Intercom. 2. Enter a number or select a contact. 3. Select Dial .
Audio Calls Answering Audio Calls When you receive an incoming call on a Poly Trio, you can choose to answer the call in various ways, including answering calls automatically, in the Incoming Calls screen, in the Calls screen, and during a call. Answer an Incoming Call When you receive an incoming call, the phone rings and an Incoming Call screen is displayed. In the Incoming Call screen, you can choose to answer or reject the incoming call.
Audio Calls Answer Calls Automatically You can set up Poly Trio to automatically answer calls using the Auto Answer feature. When enabled, the phone automatically answers all incoming calls using the speakerphone. Your system administrator sets how many times the phone rings before the call is automatically answered. When Auto Answer is enabled and you receive an incoming call while in a call, the incoming call is not answered until you end or hold the current call. Procedure 1. 2. 3. 4.
Audio Calls Decline an Incoming Call You can decline an incoming call and send the call directly to voicemail. Declined calls display in the Missed Calls list in Recent Calls. You cannot reject calls for shared lines. Procedure » In the Incoming Call screen, select Decline. Related Links Answer an Incoming Call on page 28 End an Audio Call You can end active calls at any time, however, you must resume held calls before you can end a call. Procedure » Do one of the following: • Select Hang Up .
Audio Calls Transferring Calls You can transfer active or held calls to another person using the following transfer types: • Blind transfer—Transfers the call directly to another line without speaking with the other party first. • Consultative transfer—Enables you to speak with the other party before completing the transfer. Choose a Default Transfer Type You can choose a default transfer type to use for all calls on Poly Trio.
Audio Calls Cancel a Transfer If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you can cancel the transfer before it is complete. Procedure » Select Cancel. The call is not transferred and becomes active. Forwarding Incoming Calls to a Contact You can choose to forward an incoming call to a contact or forward all incoming calls to one of your contacts.
Audio Calls Rejecting Calls with Do Not Disturb Do Not Disturb (DND) enables you to set your phone to automatically reject calls when you don’t want to be interrupted. When you enable DND, you see the following: displays in the status bar. • The DND icon • When the phone is idle, the DND icon displays next to your phone line. • When the administrator enables hybrid line registration on the phone, you can choose All to enable DND on all the registered lines.
Audio Calls Manage a Call from the Calls Screen From the Calls screen, you can manage a call by holding, resuming, or transferring the call. Procedure 1. Select a call. 2. Do one of the following: • Select Hold to place an active call on hold. • Select Resume to make a held call active. • Select End Call to end a call with a contact. You can end active calls only, so resume the held call first before ending it. • Select Transfer to send the call to another contact.
Audio Calls • Select the Mute key on the system. • Select the Mute key on the microphone.
Conference Calls Topics: • Tips for Conference Calls • Initiating Conference Call • Add Participants to a Conference Call • End a Conference Call • Hold a Conference Call • Resume a Conference Call • Mute a Conference Participant • Remove a Conference Participant You can initiate and manage up to 12 audio conference calls on a Poly Trio system and place video conference calls and view video streams for video-enabled participants.
Conference Calls 3. Enter another contact's number or select a contact from Contacts or Recent Calls. The contact is added to the conference call after answering. Merge Calls into a Conference Call You can merge an active call and a held call to initiate a conference call. Procedure 1. In the Calls screen, tap a held call. 2. Select Merge . The held call is merged with the active call and a conference call is initiated.
Conference Calls Mute a Conference Participant If your system administrator has enabled the Conference Management feature, you can mute individual participants in a conference call. Procedure 1. During a conference call, select a participant. 2. Select Mute . The muted participant can hear everyone, but no one can hear the muted participant.
Video Calls on Poly Trio Systems Topics: • Tips for Video Calls • Video Call Settings • Place a Video Call • Stop Sending Video • Start Video During an Audio Call • Adjust the Camera Position During a Call • Adjust Video Quality • Adjust Camera Tracking Settings • Switch Between Video and Content during Video Calls • Handling a Mixture of Audio and Video Calls • Camera Presets on Poly Trio Systems When your Poly Trio system is paired with a Poly Trio Visual+, Trio VisualPro, or RealPre
Video Calls on Poly Trio Systems Tips for Video Calls Use these tips when you're in a video call: • Check your video image to make sure it's clear, bright, and sharp. • Avoid bright lights or windows behind you. If the camera faces a window or bright lights, adjust the camera settings. • Avoid wearing bright colors, all-light or all-dark clothing, or busy patterns, such as small checks or narrow stripes. Pastels and muted colors look best on the screen.
Video Calls on Poly Trio Systems Set Video and Content Layout - Single Monitor You can choose how participant video and content display on the monitor before or during a video call. Procedure 1. Select one of the following options: • If you're not in a call, on the Poly Trio Home screen, tap Menu and Layout. • If you're in a call, tap Layout on the Calls screen. 2. Select one layout option: • Auto (default)—The system chooses the best layout for the call.
Video Calls on Poly Trio Systems • Full—If the received video image is not the same aspect ratio as the display area, the video image is stretched to fill the area. If the aspect ratios match, no stretching occurs. • Crop—The video image is resized to maintain the correct aspect ratio. Any parts of the image that do not fit within the display area are cropped. Procedure 1. Go to Settings > Basic > Video. 2. Select Video Screen Mode and select a video screen setting. 3. Select Save.
Video Calls on Poly Trio Systems Procedure » In the Call screen, select Start My Video. Adjust the Camera Position During a Call You can control the position of a Poly camera during or before a video call. Procedure 1. Do one of the following: • During a call, select Camera • Select Menu . and select Camera. 2. Select Near to adjust your camera or Far to adjust a call participant’s camera. 3. Do one of the following: • Use the onscreen arrows to adjust the camera position.
Video Calls on Poly Trio Systems • Polycom® EagleEye™ Producer camera • Polycom® EagleEye™ Cube USB camera • Polycom® EagleEye™ Cube HDCI camera Procedure 1. Do one of the following: • During a call, select Camera • Select Menu 2. Select Settings . and select Camera. to access Camera Preferences. 3. Do one of the following: • Turn camera tracking on or off.
Video Calls on Poly Trio Systems Camera presets are stored camera positions that you can create before or during a call. Presets enable you to quickly point a camera at pre-defined locations in a room and persist until you change them. The system uses preset 0 as the default camera position for all preset camera positions. This default camera position is zoomed out, panned straight ahead with horizontal tilt.
Recording Audio Calls Topics: • Guidelines when Recording Calls • Record a Call • Pause a Recording • Resume a Recording • Stop Recording • Browse Recorded Calls • Play a Recorded Call • Pause and Resume Played Recordings • Stop Playing a Recording • Rename a Recording • Delete a Recording You can connect a USB flash drive to a Poly Trio system and record audio calls onto the drive. Recordings are stored as .
Recording Audio Calls Record a Call You can record all active audio calls on the phone. You cannot record calls when there are no connected calls, when you place a new call to transfer a call or initiate a conference, or when you have an incoming call. Make sure to inform your contacts on the call before you begin recording. Note that some tones made on your contact's phone are recorded.
Recording Audio Calls Browse Recorded Calls You can browse recorded files stored on the USB drive connected to supported Poly Trio . Procedure » Go to Settings > Features > Removable Storage Media > Browse Recordings. A list of recordings display. Play a Recorded Call You can play back calls that you recorded on a USB drive connected to Poly Trio . Note: You cannot open and play recordings when you are in an active call or if you're recording a call.
Recording Audio Calls Rename a Recording By default, recordings are labeled with the date of the recording. You can rename recordings to provide them with more meaningful names. Procedure 1. Go to Settings > Features > Removable Storage Media > Browse Recordings. A list of recordings display. 2. Select a recording. 3. Select Rename, update the file name, and select OK. Delete a Recording When you have played a recording or need additional space on your USB drive, you can delete recordings from the phone.
Sharing Content on Poly Trio Systems Topics: • Sharing Content with RealPresence Desktop or Mobile • Sharing Content with the Polycom Content Application • Sharing Content with People+Content IP • Sharing Content from an Apple Device • Sharing Content from a Windows or Android Device • Share Content with an HDMI or VGA Connection • Share Content Automatically When Idle • Share Content using the Polycom Content Application You can share content in and out of calls when your Poly Trio system i
Sharing Content on Poly Trio Systems Sharing Content with the Polycom® Content Application You can connect the Poly Trio system to the Polycom® Content application to share content during a meeting. For more information on downloading and using the Content application, refer to the Polycom Content Application User Guide on Polycom Support. Sharing Content with People+Content IP The People+Content IP application enables you to send content from a computer using the system's IP address.
Sharing Content on Poly Trio Systems Stop Sharing Content with People+Content IP When you are done showing content, make sure you stop People+Content IP. Procedure » Click Stop in the People+Content IP application. Share Content with People+Content IP over USB You can connect your Windows or Mac computer over USB to the system and show content using the People+Content IP application.
Sharing Content on Poly Trio Systems Sharing Content from a Windows or Android Device If your system administrator has enabled the Screen Mirroring feature on Poly Trio 8800 system, you can share content locally from your Miracast®-certified Android™ or Microsoft® Windows® device during inroom meetings. You cannot share content from your device wirelessly during point-to-point or conference calls.
Sharing Content on Poly Trio Systems Share Content using the Polycom Content Application With the Polycom Content application, you can connect your device to the Poly Trio system with a connected monitor and share content in a video call or during in-room meetings. Procedure 1. In the Polycom Content application, click Screen Sharing, and choose one of the following options: • Nearby Rooms • Recent Rooms • Find Other Rooms 2.
Using the Calendar Topics: • Open the Calendar • View Meeting Details • Meeting Reminders • Joining Calendar Meetings When connected to Microsoft Exchange Server, you can view and join meetings scheduled in Microsoft Outlook from Poly Trio or on the monitor connected to a device, such as Poly Trio Visual+, which is paired to your Poly Trio system. Open the Calendar You can access the calendar on to view and join scheduled meetings. You can view meetings for the current day and upcoming meetings.
Using the Calendar View Meeting Details When you select a meeting on the calendar, you can view the meeting’s start and end time, location, organizer, invitees, and meeting description, as shown next. Procedure » On the calendar, select a meeting. Meeting Reminders When you have a scheduled meeting on the calendar, a meeting reminder displays and an alert tone plays 5 minutes and 1 minute before a meeting starts. From the meeting reminder, you can view meeting details and join the meeting.
Using the Calendar 1. Go to Settings > Basic > Preferences. 2. Select Calendar Settings > Reminder Settings. 3. Select Reminder Type and choose a meeting reminder type. Choose a Meeting Alert Tone You can choose the alert tone that plays for meeting reminders. Procedure 1. Go to Settings > Basic > Preferences. 2. Select Calendar Settings > Alert Tone. 3. Choose an alert tone and select Play to hear the tone.
Call Lists and Directories Topics: • Recent Calls • Local Directory • Local Directory Favorites • Corporate Directory • Searching the BroadSoft Directory The Poly Trio systems support a Recent Calls list, a Local Directory, and a Corporate Directory. Note: The phone may not support all of the features described in this section. Check with your system administrator to find out which features are available. Recent Calls The Recent Calls list on Poly Trio includes missed, received, and placed calls.
Call Lists and Directories 3. Edit the number then select Dial. Save a Recent Contact You can save a recent contact to the Contact Directory. Procedure 1. Next to a call entry, tap Info . On Poly Trio 8300 systems, press the Select button with the call entry highlighted. 2. On the Call Details screen, select Save. 3. If needed, edit the contact's information. 4. Select Save. Delete a Recent Call Entry You can delete any call entry from the Recent Calls list.
Call Lists and Directories Add a Contact to the Local Directory When you add a contact to your Local Directory, you can choose how much information you want to enter for your contact. You are required to only enter a contact number for each new contact. Procedure 1. In the Local Directory, select Add . 2. From the Add Contact screen, enter your contact's information in the available fields. 3. Select Save.
Call Lists and Directories Add Favorites You can add any contact in the local directory as a favorite. When you add a contact as a favorite, the contact displays on the Home screen. Procedure 1. Navigate to Contacts > Local Directory. 2. Select a contact. 3. On the Details screen, select Favorite . Remove a Favorite You can remove a favorite contact to make room for a new favorite. When you remove a contact from your favorites, the contact is removed from the Home screen. Procedure 1.
Call Lists and Directories 2. In the Corporate Directory, select AdvFind. 3. In the search field, enter your search criteria and select Submit. 4. Select a contact and select View to view the contact's information. Add Corporate Directory Contacts to the Local Directory You can add contacts in the Corporate Directory to the Local Directory.
Call Lists and Directories 4. Optional: Do one of the following: • Select Cs.Sn to make the search case-sensitive. • Select Cs.In to make the search case-insensitive. 5. In the search field, enter your search criteria and select Submit. 6. Choose your contact. A contact details screen is displayed. Add BroadSoft Contacts to the Local Directory After you find your BroadSoft contact, you can add the contact to the Local Directory.
Voicemail and Pages Topics: • Access Voicemail Messages • Receiving Messages with Group Paging You can send, broadcast, and access a variety of audio messages on the phone. Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available. Access Voicemail Messages When there are voicemail messages available on the phone, an audible tone plays and an alert displays on the Messages icon.
Voicemail and Pages When you enable Do Not Disturb, you receive only Emergency broadcasts, and non-emergency broadcasts do not play or display. Listen to a Page during an Active Call How you handle a page when you are in an active call depends on the page priority and whether the phone is set up to receive a page during active calls. The following occurs when you receive a page during a call: • For Normal pages, the page immediately plays, and you hear audio from both the active call and the page.
Connecting Bluetooth and USB Devices Topics: • Connecting Devices using Bluetooth • Connecting a Device using a USB Cable You can connect a USB or Bluetooth-enabled laptop or mobile device to a Poly Trio system. You can also connect Bluetooth-enabled devices to Poly Trio 8800 systems using Near Field Communication (NFC) . When you connect a device to the phone, you can use it as your microphone for audio and video calls and as a speaker for calls, music players, and videos.
Connecting Bluetooth and USB Devices Connect a Bluetooth Device You can connect a Bluetooth-capable mobile phone or tablet to a Poly Trio system, if your system administrator has enabled Bluetooth on the system. The system can remember up to 10 previously paired devices. You cannot connect to a Bluetooth device when you are in a call. Procedure » On your device, turn on Bluetooth and select the name of the system in available devices.
Connecting Bluetooth and USB Devices Minimum Hardware and Software Laptop Requirements Before you connect your laptop to the phone, make sure your laptop meets the minimum hardware and software requirements. Minimum Hardware and Software Requirements for the Connected Laptop Category Requirement Operating System • Windows 8.1 (32-bit or 64-bit) • Windows 8 (32-bit or 64-bit) • Windows 7 (32-bit or 64-bit) • OS X 10.9.x (Maverick) • OS X 10.10.x (Yosemite) • OS X 10.11.
Connecting Bluetooth and USB Devices Set the System as Your Audio Device in RealPresence Desktop After you connect your laptop to the phone, you can set the phone as your audio device input and output device in the RealPresence Desktop application to play audio from the meeting using the phone's speakers and use the phone as your microphone. If you do not have the RealPresence Desktop application, download the application from the RealPresence Desktop Support page. Procedure 1.
Poly Trio Settings Topics: • Password Required to Access Basic Settings • Time and Date Display • Set the Language • Backlight Intensity and Timeout • Format Numbers • Power-Saving Mode • Control Where Audio Plays • Set a Ringtone for Incoming Calls You can make some basic customizations on the phone, which includes changing the time and date format, setting a language, and adjusting the screen brightness.
Poly Trio Settings Disable the Time and Date Display You can turn off the time and date display so that they do not display at all. Procedure 1. Go to Settings > Basic > Preferences. 2. Select Time & Date and select Disable. Set the Language Poly phones support several languages that you can choose to display on the phone. Check with your system administrator to find out exactly which languages are supported on your phone. Procedure 1. Go to Settings > Basic > Preferences. 2.
Poly Trio Settings 6. From the Backlight Intensity screen, select Maximum Intensity. 7. Select Up or Down, or drag your finger along the slider to increase or decrease the maximum intensity. Set the Backlight Timeout The backlight automatically turns on with any phone activity. By setting the Backlight Timeout, you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity. By default, the backlight dims after the phone is idle for 40 seconds. Procedure 1.
Poly Trio Settings Change Your Office Hours for Power-Saving Mode When you update your office hours, you specify when you start and how long you work each day. After your work hours, the phone is idle and goes into power-saving mode. Procedure 1. 2. 3. 4. 5. 6. 7. Go to Settings > Basic. Select Power Saving > Office Hours and select Start Hour. Select a day of the week, and using the 24-hour clock, enter a start time from 0 to 23. Select Save. From the Office Hours screen, select Duration.
Poly Trio Settings Control Where Audio Plays When your Poly Trio system is paired with a Poly Trio Visual+, Trio VisualPro or RealPresence Group Series system, you can have audio play from the Poly Trio system speakers or from the paired device’s monitor(s) or external speakers. Note: If you have a Polycom® EagleEye™ Acoustic camera connected to your paired Trio VisualPro or RealPresence Group Series system, Poly recommends using your Poly Trio system for audio. Procedure 1.
Maintaining Poly Trio Topics: • Investigate Warnings • Restart Your Phone • Update the Phone's Configuration • Test the Hardware • Clean the Touchscreen When the phone is not operating properly, you can investigate or troubleshoot issues along with any other tasks your administrator may ask you to perform. Investigate Warnings When a phone is unable to perform certain tasks, a Warning icon Settings icon on the Home screen.
Maintaining Poly Trio Update the Phone's Configuration Your system administrator may ask you to update the configuration for your phone to apply any changes to system settings, which you can do without restarting it. Procedure 1. Go to Settings > Basic. 2. Select Update Configuration. A confirmation message is displayed. 3. Select Yes. The configuration is updated. The phone may restart, depending on which settings have changed.
Maintaining Poly Trio Note: If the screen is still dirty after cleaning, dampen a soft, lint-free cloth with an isopropyl alcohol and water solution of 50:50, then wipe the screen with the cloth. Always use the dampened cloth to apply the solution; never apply the solution directly to the screen because the solution could seep inside the screen or stain the system. Do not use chemicals to clean the screen.
Accessibility Features Topics: • Features for Hearing-Impaired Users • Features for Mobility-Impaired Users • Features for Vision-Impaired and Blind Users Poly products include a number of features to accommodate hearing-, vision-, mobility-, or cognitivelyimpaired users. Features for Hearing-Impaired Users Poly phones include many features that enable users with hearing impairments to use various features on the phone. The following table lists the accessibility features for hearing-impaired users.
Accessibility Features Features for Mobility-Impaired Users Poly phones include features that enable users with mobility impairments to perform various functions on the phone. The following table lists the accessibility features for mobility-impaired users. Accessibility Features for Mobility-Impaired Users Accessibility Feature Description Auto-answering You can enable the system to auto-answer calls.
Accessibility Features Accessibility Feature Description Microphone mute An audible alert plays when you mute or unmute the microphones using any of the Mute keys on the device or far-end system. The system plays an alert periodically if the device is muted for a set period of time.
Troubleshooting Topics: • Check the Status of Paired Device • Check the Status of the Calendar • Tips for Resolving Content Sharing Issues • Tips for Resolving Camera Issues • Set Log Levels • Reset the Phone to Factory Defaults If you are having issues with your Poly phone, you can try the troubleshooting options and solutions in the following topics to resolve certain issues.
Troubleshooting • Contact your system administrator for additional help. Tips for Resolving Camera Issues If the camera is not working during a video call, try one of the following solutions: • Check that the Poly Trio Visual+, Trio VisualPro, or RealPresence Group Series system is paired with the Poly Trio system. • Reconnect the camera to the paired device.