User's Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Poly Trio
- Logging Into and Locking the System
- Audio Calls
- Placing Audio Calls
- Redial a Number
- Answering Audio Calls
- Decline an Incoming Call
- End an Audio Call
- Holding and Resuming Calls
- Transferring Calls
- Forwarding Incoming Calls to a Contact
- Rejecting Calls with Do Not Disturb
- Managing Multiple Calls
- Mute the Microphones
- Unmute the Microphone
- Conference Calls
- Video Calls on Poly Trio Systems
- Tips for Video Calls
- Video Call Settings
- Place a Video Call
- Stop Sending Video
- Start Video During an Audio Call
- Adjust the Camera Position During a Call
- Adjust Video Quality
- Adjust Camera Tracking Settings
- Switch Between Video and Content during Video Calls
- Handling a Mixture of Audio and Video Calls
- Camera Presets on Poly Trio Systems
- Recording Audio Calls
- Sharing Content on Poly Trio Systems
- Sharing Content with RealPresence Desktop or Mobile
- Sharing Content with the Polycom® Content Application
- Sharing Content with People+Content IP
- Sharing Content from an Apple Device
- Sharing Content from a Windows or Android Device
- Share Content with an HDMI or VGA Connection
- Share Content Automatically When Idle
- Share Content using the Polycom Content Application
- Using the Calendar
- Call Lists and Directories
- Voicemail and Pages
- Connecting Bluetooth and USB Devices
- Poly Trio Settings
- Maintaining Poly Trio
- Accessibility Features
- Troubleshooting
Cancel a Transfer
If a contact does not answer the transfer or you want to remain speaking with the contact on your line,
you can cancel the transfer before it is complete.
Procedure
» Select Cancel.
The call is not transferred and becomes active.
Forwarding Incoming Calls to a Contact
You can choose to forward an incoming call to a contact or forward all incoming calls to one of your
contacts.
Forward an Incoming Call to a Contact
You can forward an incoming call directly to a contact without answering the call.
You cannot forward calls without answering on shared lines.
Procedure
1. In the Incoming Call screen, select Menu and select Forward.
2. From the Call Forwarding screen, enter the forwarding number, and select Forward.
Forward All Incoming Calls to a Contact
You can set up your phone to forward all incoming calls to a contact using one of the following forwarding
types:
• Always—Forwards all incoming calls.
• No Answer—Forwards all unanswered incoming calls.
• Busy—Forwards incoming calls when you're in a call.
For shared lines, you can only choose Always as your forwarding type; the other forwarding options are
not available for shared lines.
Procedure
1. Select Forward or navigate to Settings > Features > Forward.
2. On the Forwarding Type Select screen, select a forwarding type.
3. Enter a contact's number or IP address, if enabled, and select Enable.
4. If you selected the No Answer option, enter the number of rings before the call is forwarded.
The forwarding number or name of the contact you chose scrolls in the status bar. When you
select Always as your forwarding option, the Forwarding icon is displayed on the line.
Disable Call Forwarding
You can disable call forwarding when you no longer want to forward your calls.
Procedure
1. Navigate to Settings > Features > Forward.
2. On the Forwarding Type Select screen, select Disable Call Forwarding.
Audio Calls
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