User's Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Poly Trio
- Logging Into and Locking the System
- Audio Calls
- Placing Audio Calls
- Redial a Number
- Answering Audio Calls
- Decline an Incoming Call
- End an Audio Call
- Holding and Resuming Calls
- Transferring Calls
- Forwarding Incoming Calls to a Contact
- Rejecting Calls with Do Not Disturb
- Managing Multiple Calls
- Mute the Microphones
- Unmute the Microphone
- Conference Calls
- Video Calls on Poly Trio Systems
- Tips for Video Calls
- Video Call Settings
- Place a Video Call
- Stop Sending Video
- Start Video During an Audio Call
- Adjust the Camera Position During a Call
- Adjust Video Quality
- Adjust Camera Tracking Settings
- Switch Between Video and Content during Video Calls
- Handling a Mixture of Audio and Video Calls
- Camera Presets on Poly Trio Systems
- Recording Audio Calls
- Sharing Content on Poly Trio Systems
- Sharing Content with RealPresence Desktop or Mobile
- Sharing Content with the Polycom® Content Application
- Sharing Content with People+Content IP
- Sharing Content from an Apple Device
- Sharing Content from a Windows or Android Device
- Share Content with an HDMI or VGA Connection
- Share Content Automatically When Idle
- Share Content using the Polycom Content Application
- Using the Calendar
- Call Lists and Directories
- Voicemail and Pages
- Connecting Bluetooth and USB Devices
- Poly Trio Settings
- Maintaining Poly Trio
- Accessibility Features
- Troubleshooting
• Polycom
®
EagleEye
™
Producer camera
• Polycom
®
EagleEye
™
Cube USB camera
• Polycom
®
EagleEye
™
Cube HDCI camera
Procedure
1. Do one of the following:
• During a call, select Camera .
• Select Menu and select Camera.
2. Select Settings to access Camera Preferences.
3. Do one of the following:
• Turn camera tracking on or off.
• Select a Tracking Mode: Frame Speaker, Frame Group, or Frame Group with Transition
(last option is available only with an EagleEye Producer camera).
• Adjust the Tracking Speed.
• Adjust the Framing Size.
Switch Between Video and Content during Video Calls
By default, when you or a video participant starts sharing content during a video call on Poly Trio
systems, the content automatically displays in place of participant video streams during the call. You can
choose to display the video streams for participants or display any content being shared.
Note: You cannot hide content that is shared using Apple AirPlay. If you try to hide content, depending
on how the content is shared and the type of call, a message displays stating that you cannot
hide content and must stop the content instead.
Procedure
» In the Calls screen, select Toggle People/Content.
Handling a Mixture of Audio and Video Calls
When you are in a call with a person who has a video-enabled phone or video-conferencing system, the
participants' video displays on the connected monitor. For video calls with audio-only contacts, only your
video stream displays on the monitor, and an Audio icon displays on the monitor with the number of
contacts on audio.
When you do not have a camera connected to your paired content and video accessory (e.g., Poly Trio
Visual+ or Trio VisualPro), you can receive video but cannot send video. Video always displays when a
contact can send video and the system is enabled to receive video.
Camera Presets on Poly Trio Systems
You can store and modify camera presets on a Poly Trio system with a connected Poly camera.
Presets aren’t supported with the Logitech Webcam C930e camera.
Video Calls on Poly Trio Systems
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