User's Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Poly Trio
- Logging Into and Locking the System
- Audio Calls
- Placing Audio Calls
- Redial a Number
- Answering Audio Calls
- Decline an Incoming Call
- End an Audio Call
- Holding and Resuming Calls
- Transferring Calls
- Forwarding Incoming Calls to a Contact
- Rejecting Calls with Do Not Disturb
- Managing Multiple Calls
- Mute the Microphones
- Unmute the Microphone
- Conference Calls
- Video Calls on Poly Trio Systems
- Tips for Video Calls
- Video Call Settings
- Place a Video Call
- Stop Sending Video
- Start Video During an Audio Call
- Adjust the Camera Position During a Call
- Adjust Video Quality
- Adjust Camera Tracking Settings
- Switch Between Video and Content during Video Calls
- Handling a Mixture of Audio and Video Calls
- Camera Presets on Poly Trio Systems
- Recording Audio Calls
- Sharing Content on Poly Trio Systems
- Sharing Content with RealPresence Desktop or Mobile
- Sharing Content with the Polycom® Content Application
- Sharing Content with People+Content IP
- Sharing Content from an Apple Device
- Sharing Content from a Windows or Android Device
- Share Content with an HDMI or VGA Connection
- Share Content Automatically When Idle
- Share Content using the Polycom Content Application
- Using the Calendar
- Call Lists and Directories
- Voicemail and Pages
- Connecting Bluetooth and USB Devices
- Poly Trio Settings
- Maintaining Poly Trio
- Accessibility Features
- Troubleshooting
Voicemail and Pages
Topics:
• Access Voicemail Messages
• Receiving Messages with Group Paging
You can send, broadcast, and access a variety of audio messages on the phone.
Note: Your phone may not support all of the features described in this section. Check with your system
administrator to find out which features are available.
Access Voicemail Messages
When there are voicemail messages available on the phone, an audible tone plays and an alert displays
on the Messages icon.
Note: For information on setting or changing the voicemail greeting or on remotely accessing your
voicemail from the phone, contact your system administrator or service provider.
Procedure
1. Navigate to Settings > Features > Voicemail > Message Center.
2. Select a line.
3. Select Connect and follow the voicemail prompts.
Receiving Messages with Group Paging
You can receive pages from any paging groups you are subscribed to. By default, you are subscribed to
groups 1, 24, which is designated for Priority pages, and 25, which is designated for Emergency pages.
How you receive a page depends on the priority of the page, whether you are in an active call, and
whether the phone is set to receive a page during an active call. When you receive a page, the page is
always played through the speakerphone.
Your system administrator can define up to 25 paging groups and assign a label to each group to identify
the phones in the group, such as All, HR Dept, Shipping Staff, or Executives.
Each group has one of the following priorities:
• Normal—By default, broadcasts sent to groups 1 to 23 are considered Normal broadcasts. By
default, all phones are configured to receive broadcasts sent to group 1.
• Priority—By default, broadcasts sent to group 24 are considered Priority broadcasts. A Priority
broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts
unless Do Not Disturb is enabled.
• Emergency—By default, broadcasts sent to group 25 are considered Emergency broadcasts. An
Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls and plays
out at near maximum volume even if Do Not Disturb is enabled.
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