User's Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Poly Trio
- Logging Into and Locking the System
- Audio Calls
- Placing Audio Calls
- Redial a Number
- Answering Audio Calls
- Decline an Incoming Call
- End an Audio Call
- Holding and Resuming Calls
- Transferring Calls
- Forwarding Incoming Calls to a Contact
- Rejecting Calls with Do Not Disturb
- Managing Multiple Calls
- Mute the Microphones
- Unmute the Microphone
- Conference Calls
- Video Calls on Poly Trio Systems
- Tips for Video Calls
- Video Call Settings
- Place a Video Call
- Stop Sending Video
- Start Video During an Audio Call
- Adjust the Camera Position During a Call
- Adjust Video Quality
- Adjust Camera Tracking Settings
- Switch Between Video and Content during Video Calls
- Handling a Mixture of Audio and Video Calls
- Camera Presets on Poly Trio Systems
- Recording Audio Calls
- Sharing Content on Poly Trio Systems
- Sharing Content with RealPresence Desktop or Mobile
- Sharing Content with the Polycom® Content Application
- Sharing Content with People+Content IP
- Sharing Content from an Apple Device
- Sharing Content from a Windows or Android Device
- Share Content with an HDMI or VGA Connection
- Share Content Automatically When Idle
- Share Content using the Polycom Content Application
- Using the Calendar
- Call Lists and Directories
- Voicemail and Pages
- Connecting Bluetooth and USB Devices
- Poly Trio Settings
- Maintaining Poly Trio
- Accessibility Features
- Troubleshooting
Update the Phone's Configuration
Your system administrator may ask you to update the configuration for your phone to apply any changes
to system settings, which you can do without restarting it.
Procedure
1. Go to Settings > Basic.
2. Select Update Configuration.
A confirmation message is displayed.
3. Select Yes.
The configuration is updated. The phone may restart, depending on which settings have changed.
Related Links
Restart Your Phone on page 75
Test the Hardware
If your phone is having any issues, your system administrator may ask you to access a diagnostics menu
on the phone to test its hardware.
You can test the display, microphones, and speaker. Contact your system administrator for instructions on
how to perform these tests.
Procedure
1. Go to Settings > Status > Diagnostics.
2. Select Test Hardware and select one of the following:
• Audio Diagnostics
• Display Diagnostics
• Touch Screen Diagnostics
Clean the Touchscreen
The phone screens require minor maintenance, but you may need to clean the screen periodically.
Use a clean, dry, microfiber cloth—the kind you would use to clean glass surfaces—to wipe the screen.
Do not use chemicals to clean the screen.
Before you clean the screen, you need to disable it so you don't activate phone functions while you wipe
the touchscreen.
Procedure
1. Go to Settings > Basic.
2. Select Screen Clean.
3. Wipe the screen with a clean, dry, microfiber cloth.
4. Press any key on the phone dial pad to enable the touchscreen again.
Maintaining Poly Trio
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