User's Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Poly Trio
- Logging Into and Locking the System
- Audio Calls
- Placing Audio Calls
- Redial a Number
- Answering Audio Calls
- Decline an Incoming Call
- End an Audio Call
- Holding and Resuming Calls
- Transferring Calls
- Forwarding Incoming Calls to a Contact
- Rejecting Calls with Do Not Disturb
- Managing Multiple Calls
- Mute the Microphones
- Unmute the Microphone
- Conference Calls
- Video Calls on Poly Trio Systems
- Tips for Video Calls
- Video Call Settings
- Place a Video Call
- Stop Sending Video
- Start Video During an Audio Call
- Adjust the Camera Position During a Call
- Adjust Video Quality
- Adjust Camera Tracking Settings
- Switch Between Video and Content during Video Calls
- Handling a Mixture of Audio and Video Calls
- Camera Presets on Poly Trio Systems
- Recording Audio Calls
- Sharing Content on Poly Trio Systems
- Sharing Content with RealPresence Desktop or Mobile
- Sharing Content with the Polycom® Content Application
- Sharing Content with People+Content IP
- Sharing Content from an Apple Device
- Sharing Content from a Windows or Android Device
- Share Content with an HDMI or VGA Connection
- Share Content Automatically When Idle
- Share Content using the Polycom Content Application
- Using the Calendar
- Call Lists and Directories
- Voicemail and Pages
- Connecting Bluetooth and USB Devices
- Poly Trio Settings
- Maintaining Poly Trio
- Accessibility Features
- Troubleshooting
Troubleshooting
Topics:
• Check the Status of Paired Device
• Check the Status of the Calendar
• Tips for Resolving Content Sharing Issues
• Tips for Resolving Camera Issues
• Set Log Levels
• Reset the Phone to Factory Defaults
If you are having issues with your Poly phone, you can try the troubleshooting options and solutions in the
following topics to resolve certain issues.
Check the Status of Paired Device
If yours or the far-end's video stream or content is not displaying on the monitor, check that the Poly Trio
Visual+, Trio VisualPro, or RealPresence Group Series system is on and paired with your Poly Trio
system.
Procedure
1. On the system, navigate to Settings > Status > Networked Devices.
2. Make sure that the paired device is Connected.
If the paired device is not connected, contact your system administrator.
Related Links
Tips for Resolving Camera Issues on page 82
Check the Status of the Calendar
When you do not see the Calendar icon on the Home screen, or if you are not receiving meeting
reminders, it is possible that the phone is not connected to the Microsoft Exchange Server.
Procedure
1. Navigate to Settings > Status > Calendar.
2. On the Calendar screen, make sure the Status field includes Connected to Server.
If the status reads that it is not connected to the server, contact your administrator.
Tips for Resolving Content Sharing Issues
If your content is not showing when sharing content on a Poly Trio system, try one of the following
solutions:
• Make sure your device is on the same network as the room system.
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