User's Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Poly Trio
- Logging Into and Locking the System
- Audio Calls
- Placing Audio Calls
- Redial a Number
- Answering Audio Calls
- Decline an Incoming Call
- End an Audio Call
- Holding and Resuming Calls
- Transferring Calls
- Forwarding Incoming Calls to a Contact
- Rejecting Calls with Do Not Disturb
- Managing Multiple Calls
- Mute the Microphones
- Unmute the Microphone
- Conference Calls
- Video Calls on Poly Trio Systems
- Tips for Video Calls
- Video Call Settings
- Place a Video Call
- Stop Sending Video
- Start Video During an Audio Call
- Adjust the Camera Position During a Call
- Adjust Video Quality
- Adjust Camera Tracking Settings
- Switch Between Video and Content during Video Calls
- Handling a Mixture of Audio and Video Calls
- Camera Presets on Poly Trio Systems
- Recording Audio Calls
- Sharing Content on Poly Trio Systems
- Sharing Content with RealPresence Desktop or Mobile
- Sharing Content with the Polycom® Content Application
- Sharing Content with People+Content IP
- Sharing Content from an Apple Device
- Sharing Content from a Windows or Android Device
- Share Content with an HDMI or VGA Connection
- Share Content Automatically When Idle
- Share Content using the Polycom Content Application
- Using the Calendar
- Call Lists and Directories
- Voicemail and Pages
- Connecting Bluetooth and USB Devices
- Poly Trio Settings
- Maintaining Poly Trio
- Accessibility Features
- Troubleshooting
• Contact your system administrator for additional help.
Tips for Resolving Camera Issues
If the camera is not working during a video call, try one of the following solutions:
• Check that the Poly Trio Visual+, Trio VisualPro, or RealPresence Group Series system is paired
with the Poly Trio system.
• Reconnect the camera to the paired device.
• If paired with a Poly Trio Visual+, make sure the camera is supported:
◦ Polycom
®
EagleEye
™
Mini USB camera
◦ Polycom
®
EagleEye
™
IV USB camera
◦ Logitech C930e webcam
• If paired with a Trio VisualPro or RealPresence Group Series system, make sure the camera is
supported:
◦ Polycom
®
EagleEye
™
IV camera
◦ Polycom
®
EagleEye
™
Director II camera
◦ Polycom
®
EagleEye
™
Producer camera
◦ Polycom
®
EagleEye
™
Acoustic camera
• Contact your system administrator for additional help.
Related Links
Check the Status of Paired Device on page 81
Set Log Levels
Your system administrator uses log files to understand any issues with your phone and may ask you to
set the level for log files to reduce the amount of logs produced.
Contact your system administrator before setting a log level for your phone.
Procedure
1. Navigate to Settings > Basic > Diagnostic Logs > Server Log Level.
2. Choose a log level.
Reset the Phone to Factory Defaults
You can access the phone reset option without having to enter an administrator password.
After the administrator configures this feature on the phone, you can reset the phone to factory default
settings.
Procedure
» Navigate to Settings > Basic > Reset to Factory.
Troubleshooting
82