User Guide

SOLUTIONS FOR YOUR ZOOM
HYBRID WORKING CONTACT CENTERS
CONTACT CENTER PLACES AND SPACES
Contact centers used to be separate areas of your business – with their own location, culture and communication tools. Today, they
have evolved into multiple teams that work together closely, tightly integrated with the wider business. They’re collaborating internally
and should be seen and heard equally. They’re delivering customer experiences externally, needing the same result. Polys audio and
video innovations make Zoom communications feel natural and work effortlessly.
Day in and day out, customer service
representatives (CSRs) are the voice of
your company. How do you make sure
they sound professional?
Communication needs:
A comfortable, pro-grade headset for
all-day use.
Excellent microphone pick-up to ensure
call clarity.
Simple controls to easily manage and
switch between calls.
Protection against background noise that
disrupts conversations.
A good video experience to collaborate
and sync with team members.
Excellent audio quality, proven durability,
and lasting comfort.
Integrate mixed call environments to
increase agent productivity with faster
call resolution.
Precision-tuned webcam that ensures
they look their best.
You rely on CSRs to perform at their best.
Now that they’re working from home, you
need give them the right tools.
Communication needs:
A comfortable headset to last through
their shift.
Excellent microphone pick-up to
ensure clarity.
Simple controls to easily manage and
switch between calls.
Protection against background noise
interrupting conversations.
A good video experience to collaborate
with team members and visually connect
with customers.
The digital headset that makes hybrid
work easier than ever.
Precision-tuned webcam that ensures
they look their best.
RECOMMENDED SOLUTIONS:
RECOMMENDED SOLUTIONS:
CONTACT CENTER AGENTS AND
SUPERVISORS IN THE OFFICE
CONTACT CENTER AGENTS AND
SUPERVISORS WORKING FROM HOME
Poly Studio P5
Poly Studio P5 Voyager 4320 Poly Sync 10
EncorePro 520
Blackwire 8225
CS540 MDA500 QD Series
EncorePro 525 USB
EncorePro 525 USB

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