SME VoIP System Guide for Rove B4 Installation & Configuration Network Deployment Operation & Management Technical Reference Document Version 1.1 © June-2020 RTX A/S, Denmark SME VOIP SYSTEM GUIDE 5.
Trademarks RTX and the combinations of its logo thereof are trademarks of RTX A/S, Denmark. Other product names used in this publication are for identification purposes and maybe the trademarks of their respective companies. Disclaimer The contents of this document are provided about RTX products. RTX makes no representations with respect to completeness or accuracy of the contents of this publication and reserves the right to make changes to product descriptions, usage, etc., at any time without notice.
Table of Contents SME VoIP System Guide for Rove B4 .................................................................................................................................. 1 1 2 About This Document ................................................................................................................................................. 8 1.1 Audience ...........................................................................................................................................
5.3 Extensions ....................................................................................................................................................... 24 Add extension ............................................................................................................................................. 25 Edit Extension ............................................................................................................................................. 29 Edit Handset .........
Settings for this unit ............................................................................................................................... 57 DECT System Settings ............................................................................................................................. 58 Base station settings............................................................................................................................... 59 Base station Group .....................................
Country and Time Server Setup .................................................................................................................. 88 SIP Server (or PBX Server) Setup ................................................................................................................. 89 Add an extension ........................................................................................................................................ 90 7 Adding Extensions.....................................
TFTP Server Settings ............................................................................................................................. 113 11.6 12 SIP Server Setup ............................................................................................................................................ 114 Appendix B: Using Base with VLAN Network .......................................................................................................... 115 12.1 Introduction .................
1 About This Document This document describes the configuration, customization, management, operation, maintenance and troubleshooting of the SME VoIP System (RTX8660 base, RTX8630 handset, RTX8430 handset, RTX8830 ruggedized handset and RTX4024 Repeater) in RTX generic mode. For customer, specific modes refer to specific customer agreements, which describe the software operational deviations from this document. 1.
CHAPTER 8 CHAPTER 9 CHAPTER 10 APPENDIX A APPENDIX B APPENDIX C APPENDIX D Firmware Upgrade/Downgrade Management Multiline Feature Functionality overview Server configuration VLAN Setup Management Local central directory file handling Provisioning Provides the procedure of how to upgrade firmware to Base stations and/or handsets and/or repeaters Allows the same handset to have more than one number/line To gain detail knowledge about the system features.
1.8 Document History REVISION 2.3 AUTHOR KMR ISSUE DATE 8-Sep-2014 COMMENTS Updated to V322 operation with RTX8830 handset 1.9 What is new What new features have been added. VERSION V420 V430 V440 V450 V460 V480 V490 V500 V510 FEATURE uaCSTA LDAP over SSL SME VoIP handset – login(for GDPR) TLS 1.
2 Introduction – System Overview In a typical telephony system, the network setup is the interconnection between Base stations, “fat” routers, repeaters, portable parts, etc. The backbone of the network depends on the deployment scenario, but a ring or hub topology is used. The network has centralized monitoring and maintenance system. The system is easy to scale up and supports from 1 to 249 bases in the same network. Further it can support up to 1000 registered handsets (RTX8630, RTX8830 and RTX8430).
2.2 Components of SME VoIP System RTX SME VoIP system is made up of (but not limited to) the following components: • At least one RTX Base station is connected over an IP network and using DECT as air-core interface. • RTX IP DECT wireless Handset. • RTX SME VoIP Configuration Interface; is a management interface for SME VoIP Wireless Solution. It runs on all IP DECT Base stations. Each Base station has its own unique settings.
2.3 Wireless Bands The bands supported in the SME VoIP are summarized as follows: Frequency bands: 1880 – 1930 MHz (DECT) 1880 – 1900 MHz (10 carriers) Europe/ETSI 1910 – 1930 MHz (10 carriers) LATAM 1920 – 1930 MHz (5 carriers) US 2.
3 Installation of Base stations/Repeater After planning the network, next is to determine the proper places or location where the relevant Base stations will be installed. Therefore, we briefly describe how to install the Base station in this chapter. 3.1 Package – Contents/Damage Inspection Before Package Is Opened: Examine the shipping package for evidence of physical damage or mishandling prior to opening.
3.2 RTX Base station Mechanics The Base station front end shows an LED indicator that signals different functional states of the base unit and occasionally of the overall network. The indicator is off when the base unit is not powered.
Mounting the Base stations/Repeaters: We recommend the Base station be mounted an angle other than vertical on both concrete/wood/plaster pillars and walls for optimal radio coverage. Avoid mounting the base unit’s upside down as it significantly reduces radio coverage. Mount the base unit as high as possible to clear all nearby objects (e.g. office cubicles and cabinets, etc.). Occasionally extend coverage to remote offices/halls with lower telephony users by installing Repeaters.
Using handset Find IP feature On the handset press “Menu” key followed by the keys: *47* to get the handset into find bases menu. The handset will now scan for 8660 bases. Depending on the amount of powered on bases with active radios and the distance to the base it can take up to minutes to find a base. - Use the cursor down/up to select the base MAC address for the base - The base IP address will be shown in the display The feature is also used for deployment.
STEP 4 Once you have been authenticated, the browser will display front end of the SME Configuration Interface. The front end will show relevant information of the Base station. Screenshot: SME VOIP SYSTEM GUIDE 1.
4 Making Handset Ready In this chapter, we briefly describe how to prepare the handset for use, install, insert and charge new batteries. Please refer to an accompanying Handset User Guide for more information of the features available in the Handset. 4.1 Package – Contents/Damage Inspection Before Package Is Opened: Examine the shipping package for evidence of physical damage or mishandling prior to opening.
Using the Charger Each handset is charged using a handset charger. The charger is a compact desktop unit designed to charge and automatically maintain the correct battery charge levels and voltage. The charger Handset is powered by AC supply from 110-240VAC that supplies 5.5VDC at 600mA. When charging the battery for the first time, it is necessary to leave the handset in the charger for at least 10 hours before the battery is fully charged and the handset ready for use.
5 SME VoIP Administration Interface The SME VoIP Administration Interface is also known as SME VoIP Configuration. It is the main interface through which the system is managed and debugged. The SME VoIP Configuration Interface is an in-built HTTP Web Server service residing in each Base station. This interface is a user-friendly interface and easy to handle even to a first-time user. NOTE: Enabling secure web is not possible. For secure configuration, use secure provisioning.
FEATURE HOME/STATUS EXTENSIONS SERVERS NETWORK MANAGEMENT FIRMWARE UPDATE LOCATION GATEWAY COUNTRY SECURITY CENTRAL DIRECTORY MULTI CELL LAN SYNC REPEATERS ALARM STATISTICS GENERIC STATISTICS DIAGNOSTICS CONFIGURATION SYSLOG DESCRIPTION This is the front end of the Base station’s HTTP web interface. This page shows the summary of current operating condition and settings of the Base station and Handset(s).
SIP LOG LOGOUT SIP related logs can be retrieved from URL link. It is also possible to clear logs from this feature. Login out of the web interface. 5.2 Home/Status We describe the parameters found in the Welcome front-end home/status of the SME VoIP Administration Interface. Screenshot: SME VOIP SYSTEM GUIDE 1.
PARAMETER SYSTEM INFORMATION PHONE TYPE SYSTEM TYPE RF BAND CURRENT LOCAL TIME OPERATION TIME RFPI-ADDRESS MAC-ADDRESS IP-ADDRESS FIRMWARE VERSION FIRMWARE URL REBOOT BASE STATION STATUS SIP IDENTITY STATUS REBOOT FORCED REBOOT DESCRIPTION This base current multi-cell state Always IPDECT This base customer configuration This base RF band setting. The parameter is defined in production and relates to the radio approvals shown on the label of the base.
Add extension STEP 1 Click add extension Screenshot: Note: The “AC” parameter below the Extensions header is the Access code used when registering a handset. For more information, please go to chapter 7 Adding Extensions STEP 2 Fill in the required information Screenshot SME VOIP SYSTEM GUIDE 1.
PARAMETER LINE NAME DEFAULT VALUE(S) Empty HANDSET New Handset EXTENSION Empty AUTHENTICATION USER NAME AUTHENTICATION PASSWORD DISPLAY NAME Empty XSI USERNAME Empty XSI PASSWORD Empty MAILBOX NAME Empty MAILBOX NUMBER Empty SERVER Server 1 IP CALL WAITING FEATURE: Enabled BROADWORKS BUSY LAMP FIELD LIST URI Empty BROADWORKS SHARED CALL APPEARANCE Disabled BROADSOFT FEATURE EVENT PACKAGE Disabled UACSTA Disabled Empty Empty SME VOIP SYSTEM GUIDE 1.
FORWARDING UNCONDITIONAL NUMBER Empty FORWARDING NO ANSWER NUMBER Empty Disabled Disabled 90 FORWARDING ON BUSY NUMBER Empty Disabled REJECT ANONYMOUS CALLS Disabled Number to which incoming calls must be re-routed to irrespective of the current state of the handset. Forwarding Unconditional must be enabled to function.
PARAMETER IDX IPEI HANDSET STATE HANDSET TYPE FW INFO FWU PROGRESS VOIP IDX EXTENSION DISPLAY NAME SERVER SERVER ALIAS STATE DESCRIPTION Index of handsets Handset IPEI. IPEI is unique DECT identification number. The state of the given handset: Present@RPNxx: The handset is DECT located at the base with RPNxx Detached: The handset is detached from the system (e.g. powered off) Located: The handset is configured to locate on a specific base, but is has not been possible to do so (e.g.
DEREGISTER HANDSET(S) START SIP REGISTRATION(S) DELETE SIP EXTENSION(S) Deregister the selected handset(s) and delete the extension(s). Manually start SIP registration for selected handset(s). Deregister the selected handset(s) and delete the extension(s). NOTE: By powering off the handset, the handset will SIP deregister from the PBX. Edit Extension To edit an extension simply click the extension number that you want to edit.
Edit Handset Use the mouse to click the handset IPEI link to open the handset editor window. Screenshot SME VOIP SYSTEM GUIDE 1.
PARAMETER IPEI DEFAULT VALUE(S) Handset IPEI PAIRED TERMINAL AC No Paired Terminal ALARM LINE ALARM NUMBER No Alarm Line Selected Empty RECEIVE MODE Disabled TRANSMIT INTERVAL Disabled NOTE: This feature is only shown if Handset has BTLE. (RTX8630 and RTX8430 are not supported) ALARM PROFILES SHARED CALL APPEARANCE SETTINGS Not configured Not configured Check the wanted alarm profiles for the particular handset.
5.3.3.2 Export local phonebook The Export local phonebook feature makes it possible to retrieve all contracts from a specific phone to a .CSV file. Screenshot Press the export button and save the .CSV file on you PC or Server. 5.4 Servers In this section, we describe the different parameters available in the Servers configurations menu. Maximum 10 servers can be configured. Screenshot SME VOIP SYSTEM GUIDE 1.
PARAMETER SERVER ALIAS NAT ADAPTION DEFAULT VALUE Empty Disabled REGISTRAR Empty OUTBOUND PROXY Empty CONFERENCE SERVER Empty CALL LOG SERVER Empty MUSIC ON HOLD SERVER REREGISTRATION TIME Empty SIP SESSION TIMERS: Disabled 600 SME VOIP SYSTEM GUIDE 1.1 Proprietary and Confidential DESCRIPTION Parameter for server alias To ensure all SIP messages goes directly to the NAT gateway in the SIP aware router.
SESSION TIMER VALUES (S): SIP TRANSPORT SIGNAL TCP SOURCE PORT 1800 USE ONE TCP CONNECTION PER SIP EXTENSION: Disabled RTP FROM OWN BASE STATION: KEEP ALIVE Disabled SHOW EXTENSION ON HANDSET IDLE SCREEN HOLD BEHAVIOUR Enabled LOCAL RING BACK TONE REMOTE RING TONE CONTROL ATTENDED TRANSFER BEHAVIOUR Enabled UDP Disabled Enabled RFC 3264 Enabled Hold 2nd Call SME VOIP SYSTEM GUIDE 1.1 Proprietary and Confidential Default value is 1800s according to the RFC.
Empty If "Hold 2nd Call" is selected, the 2nd call will be held before REFER is sent. If "Do Not Hold 2nd Call" is selected, the 2nd call will not be held before the REFER is sent This is Part of BroadWorks SCA feature. Enabled a direct call pickup code is sent to the Handsets Code used to direct call pick up Disabled Enable call group pickup Empty Code used to pick up a group call Disabled Default disabled.
Note: If BV32 is the only codec used (the only one in the priority list), the user should use handsets that support BV32 (RTX8631-3), else a call will not be established.
IP Settings Screenshot PARAMETER DHCP/STATIC IP DEFAULT VALUES DHCP IP ADDRESS NA SUBNET MASK NA DEFAULT GATEWAY NA DNS (PRIMARY) NA DNS (SECONDARY) MDNS NA Disabled SME VOIP SYSTEM GUIDE 1.1 Proprietary and Confidential DESCRIPTION If DHCP is enabled, the device automatically obtains TCP/IP parameters. Possible value(s): Static, DHCP DHCP: IP addresses are allocated automatically from a pool of leased address. Static IP: the network administrator manually assigns IP addresses.
VLAN Settings Enable users to define devices (e.g. Base station, etc.) with different physical connection to communicate as if they are connected on a single network segment. The VLAN settings can be used on a managed network with separate Virtual LANs (VLANs) for sending voice and data traffic. To work on these networks, the Base stations can tag voice traffic it generates on a specific “voice VLAN” using the IEEE 802.1q specification.
TCP Options Screenshot PARAMETER TCP KEEP ALIVE INTERVAL DEFAULT VALUES 120s DESCRIPTION Specifies the interval the client waits before sending a keep-alive message on a TCP connection. Discovery Screenshot PARAMETER LLDP-MED SEND LLDP-MED SEND DELAY DEFAULT VALUES Disabled DESCRIPTION If “Enabled”, the BS will send 5 LLDP-MED messages when started.
PARAMETER ENABLE STUN STUN SERVER DEFAULT VALUES Disabled NA STUN BINDTIME DETERMINE STUN BINDTIME GUARD ENABLE RPORT Enabled KEEP ALIVE TIME DESCRIPTION Enable to use STUN Permitted value(s): AAA.BBB.CCC.DDD (Currently only Ipv4 are supported) or URL (e.g.: firmware.rtx.net). 80 Permitted values: Positive integer default is 90, unit is in seconds Disabled Enable to use RPORT in SIP messages. 90 This defines the frequency of how keep-alive are sent to maintain NAT bindings.
FAILOVER SIP TIMER B 5 FAILOVER SIP TIMER F 5 LOCAL SIP PORT 5060 SIP TOS/QOS 0x68 RTP PORT 50004 RTP PORT RANGE RTP TOS/QOS 40 REJECT ANONYMOUS CALLS Disabled 0xB8 SME VOIP SYSTEM GUIDE 1.1 Proprietary and Confidential When the time expires and the corresponding SIP transaction fails, failover will be triggered When the time expires and the corresponding SIP transaction fails, failover will be triggered The source port used for SIP signaling Permitted values: Port number default 5060.
5.6 Management Settings Definitions The administrator can configure Base stations to perform some specific functions such as configuration of file transfers, firmware up/downgrades, password management, and SIP/debug logs. Screenshot Settings: PARAMETER BASE STATION NAME: Default value SME VoIP MANAGEMENT TRANSFER PROTOCOL TFTP SME VOIP SYSTEM GUIDE 1.1 Proprietary and Confidential Description It indicates the title that appears at the top window of the browser and is used in the multicell page.
HTTP MANAGEMENT UPLOAD SCRIPT Empty The folder location or directory path that contains the configuration files of the Configuration server. The configuration upload script is a file located in e.g. TFTP server or Apache Server which is also the configuration server. Permitted value(s): / Example: /CfgUpload Note: Must begin with (/) slash character. Either / or \ can be used.
AUTO RESYNC PERIODIC (MIN) AUTO RESYNC MAX DELAY (MIN) DHCP CONTROLLED CONFIG SERVER 0 Number of minutes between Auto Resync 15 Delay time in sec, to prevent all Base station asking for configuration fin at the same time. Disabled DHCP CUSTOM OPTION Empty DHCP CUSTOM OPTION TYPE Empty Provisioning server options. DHCP Option 66: Look for provision file by TFTP boot up server.
Syslog/SIP Log: PARAMETER UPLOAD OF SIP LOG DEFAULT VALUE Disabled SYSLOG LEVEL Normal Operation TLS SECURITY SYSLOG SERVER IP ADDRESS SYSLOG SERVER PORT Disabled Empty DESCRIPTION Enable this option to save low level SIP debug messages to the server. The SIP logs are saved in the file format: SIP.
License PARAMETER LICENSE KEY DEFAULT VALUE None DESCRIPTION This feature allows administrators to register RTX8930 genetic headsets to the system. License key must be obtained from authorized resellers and only license matching the systems provider code will work. 5.7 Firmware Update Definitions On this page, the system administrator can configure how Base stations and SIP nodes upgrade/downgrade to the relevant firmware and upload startup/background picture to the handsets.
STARTUP PICTURE Empty BACKGROUND PICTURE Empty VOICE PROMPT Empty Name of the startup picture you want on the handsets when they are powered up. NOTE: Images have the same resolution as the screen on the handset(s); Resolution info can be found in the handset datasheets If the image does not have the same resolution as the screen, it will be placed in the top left corner. If it is too small, the rest of the screen will be black. If it is too large, only the left portion of the image will be shown.
STEP 2 Select Add Location Gateway extension STEP 3 Press save and leave the IPEI: FFFFFFFFF STEP 4 Check the box of the Location gateways that you want to add and select Register Location Gateway STEP 5 Power on the Location Gateway and after a few seconds the device will be registered SME VOIP SYSTEM GUIDE 1.
5.9 Country/Time Settings In this section, we describe the different parameters available in the Time Server menu. The country setting controls the in-band tones used by the system. The Time server supplies the time used for data synchronisation in a multi-cell configuration. As such it is mandatory for a multi-cell configuration. The system will not work without a time server configured.
PARAMETER SELECT COUNTRY DEFAULT VALUES US/Canada STATE / REGION SELECT LANGUAGE NA English TIME SERVER Empty ALLOW BROADCAST NTP REFRESH TIME (H) Checked SET TIME ZONE BY COUNTRY/REGION TIME ZONE Checked SET DST BY COUNTRY/REGION DAYLIGHT SAVING TIME (DST) DST FIXED BY DAY Checked 24 0 Disabled DST START MONTH Use Month and Day of week March DST START DATE 0 DST START TIME 2 DST START DAY OF WEEK DST START DAY OF WEEK, LAST IN MONTH DST STOP MONTH DST STOP DATE Sunday DST STOP TIME
The following types of in-band tones are supported: Dial tone Busy tone Ring Back tone Call Waiting tone Re-order tone 5.10 Security The security section is used for loading certificates, changing web authentication and configuring a secure web server. To setup secure fwu and configuration file download, go to the Management menu and select HTTPs for the “Management Transfer Protocol”. SIP and RTP security are server dependent, therefore the user must use the menu option Servers in order to configure them.
Device identity The certificate and personal key used by the base when acting as a server or when the server requires client authentication in the SSL handshake procedure. Screenshot: Trusted Server Certificates Intermediate certificates (non-root certificates) trusted by the base. Used to validate a received certificate chain (or a chain of trust) in scenarios where only the root certificate is sent by the server during the SSL handshake procedure.
Password In the below the authentication parameters are defined.
Local Central Directory Select “Local” and save for local central directory. Screenshot PARAMETER LOCATION DEFAULT VALUES Local SERVER Empty FILENAME Empty PHONEBOOK RELOAD INTERVAL (S) 0 DESCRIPTION Drop down menu to select between local central directory, LDAP based central directory and XML server The parameter is used if directory file is located on a server Valid inputs: aaa.bbb.ccc.ddd or Refer to appendix for further details.
LDAP Select “LDAP Server” from the “Location” parameter and wait a few seconds for the new configuration menu. Fill in the empty fields with the needed data and press Save. PARAMETER CENTRAL DIRECTORY LOCATION DEFAULT VALUES LDAP Server DESCRIPTION Drop down menu to select between local central directory and LDAP based central directory. LDAP Server is displayed when LDAP server is selected. SERVER Empty IP address of the LDAP server. Valid Inputs: AAA.BBB.CCC.
Characters supported The below table shows which characters are supported in the communication between Rove B4 and handset. XML Server Select “XML Server” server from the drop-down menu and fill in the empty fields. All types of directories are supported. Please note that only directories that are enabled are shown on the handset. If one directory is enabled, then the handset will only enter the chosen directory. If multiple directories are enabled, the option “All Search” is shown.
Settings for this unit Description of Settings for specific base units is as follows: Screenshot Multicell status covers status of data synchronization. The status “Keep-alive” means normal operation. PARAMETER MULTI CELL SYSTEM DEFAULT VALUES Disabled SYSTEM CHAIN ID Empty SYNCHRONIZATION TIME (S) 60 sec DATA SYNC: Multicast DESCRIPTION Enable this option to allow the Base unit to be set in multi-cell mode Valid Inputs: Enable, Disable Must Save and Reboot after change from disabled to enable.
MULTI CELL DEBUG None Using multicast this base IP is selected automatically. The data sync feature uses the port range: 49200 – 49999 NOTE: When using Peer to Peer mode the IP of the base used for data sync. source MUST be defined. NOTE: Using Peer to Peer mode with version below V306 limits the system’s automatic recovery feature – as there is no automatic recovery of the data sync. source in Peer to Peer mode.
NOTE: To run a system with two separate primaries in two locations “Allow multi primary” and “Auto configure DECT sync source tree” must be enabled. To add the second primary, the slave must manually be configured as primary. Alternatively, the “Auto create multi primary” must be enabled.
Base station Group The Base station group list various parameter settings for Base stations including chain level information. Screenshot: PARAMETERS ID RPN VERSION MAC ADDRESS IP ADDRESS IP STATUS DECT SYNC SOURCE DESCRIPTION Base unit identity in the chained network. Permitted Output: Positive Integers The Radio Fixed Part Number is an 8-bit DECT cell identity allocated by the installer. The allocated RPN within the SME must be geographically unique.
