product pic here Administrator’s Guide for Polycom HDX Systems Version 1.0 November 2006 Edition 3725-23977-001/A Version 1.
Trademark Information Polycom®, the Polycom logo design, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Instructor™ RP, iPower™, MGC™, PathNavigator™, People+Content™, People On Content™, PowerCam™, Pro-Motion™, Siren™, StereoSurround™, V2IU™, VS4000™, and VSX™ are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.
About This Guide The Administrator’s Guide for Polycom HDX Systems is for administrators who need to configure, customize, manage, and troubleshoot Polycom HDX systems. The guide covers the Polycom HDX 9004. The following related documents for Polycom® HDX systems are available at www.polycom.
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Contents 1 Introducing the Polycom HDX Systems . . . . . . . . . . . . . . . . 1-1 Setting Up Your System Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Positioning the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Powering On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator’s Guide Polycom HDX Systems Using Dual Monitor Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Examples of Dual Monitor Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Using Dual Monitor Emulation in a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Configuring Multipoint Viewing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Via a Telnet Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9 6 Calling and Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Configuring Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the Call Answering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator’s Guide Polycom HDX Systems 10 Control Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 Configuring Remote Control Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Remote Control Channel ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Remote to Control a Recording Device . . . . . . . . . . . . . . . . . . . . . . . . Connecting Control and Accessibility Equipment .
Contents B Port Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 C PathNavigator Errors and Q.850 Cause Codes . . . . . . . . . . C-1 PathNavigator Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1 Q.850 Cause Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4 D Codes for Remote Control Recording Device Buttons . . . . .
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1 Introducing the Polycom HDX Systems Your Polycom video conferencing system is a state-of-the-art visual collaboration tool. With crisp, clean video and crystal-clear sound, Polycom HDX systems provide natural video conferencing interaction through the most advanced video communications technology. The Polycom HDX 9004 is designed to be the quintessential integrator’s system.
Administrator’s Guide for Polycom HDX Systems Positioning the System Position the system so that the camera does not face toward a window or other source of bright light. Place the camera and display together so that people at your site face the camera when they face the far site display. Polycom HDX systems are designed to be placed on a tabletop or in an equipment rack. To position the system: 1.
Introducing the Polycom HDX Systems To power off the Polycom HDX system: ¾ Press and hold the power button on the remote control for 2 seconds. ¾ Press and hold the power switch on the front of the system for 2 seconds. The following figure shows the location of the power switch and indicator light.
Administrator’s Guide for Polycom HDX Systems Configuring with the Setup Wizard When you power on your system for the first time, the setup wizard detects the system’s IP and ISDN connections and leads you through the minimum configuration steps required to place a call. The setup wizard allows you to set a room password, which allows you to limit access to the Admin Settings. The default room password is the 14-digit system serial number from the System Information screen or the back of the system.
2 Networks This guide covers network types used worldwide. Please note that not all network types are available in all countries. Getting the Network Ready Before you begin configuring the network options, you must make sure your network is ready for video conferencing. To begin, refer to the Preparing Your Network for Collaboration document, available on the Polycom Resource Center at extranet.polycom.com.
Administrator’s Guide for Polycom HDX Systems LAN Status Lights The LAN connector has two lights to indicate connection status and traffic: Indicator Light Connection Status Left light off No 1000Base-T connection. Left light green 1000Base-T connection. The light goes off each time a frame is transmitted or received. Right light off No 10/100Base-T connection. Right light green 100Base-T connection. The light goes off each time a frame is transmitted or received.
Networks Setting Description Domain Name Displays the domain name currently assigned to the system. If the system does not automatically obtain a domain name, enter one here. 3. Select and configure these settings: Setting Description DNS Servers Displays the DNS servers currently assigned to the system. If the system does not automatically obtain a DNS server address, enter up to four DNS servers here. Changing this setting causes the system to restart.
Administrator’s Guide for Polycom HDX Systems Configuring IP Settings Specifying H.323 Settings If your network uses a gatekeeper, the system can automatically register its H.323 name and extension. This allows others to call the system by entering the H.323 name or extension instead of the IP address. To specify H.323 settings: 1. Go to System > Admin Settings > Network > IP > H.323 Settings. 2. Configure these settings on the H.323 Settings screen: Setting Description Display H.
Networks To configure the system to use a gatekeeper: 1. Go to System > Admin Settings > Network > IP > H.323 Settings. 2. Select and configure these settings on the Gatekeeper screen: Setting Description Use Gatekeeper Specifies whether to use a gatekeeper. Gateways and gatekeepers are required for calls between IP and ISDN. H.323 Name • Off — Calls do not use a gatekeeper. • Auto — System attempts to automatically find an available gatekeeper. • Specify — Calls use the specified gatekeeper.
Administrator’s Guide for Polycom HDX Systems Points to note about PathNavigator’s Conference on Demand feature: If your organization uses Polycom’s PathNavigator, you can use PathNavigator’s Conference on Demand feature to place multipoint calls. In order to place calls using PathNavigator, you need to: • Register your Polycom HDX system with PathNavigator. • Configure your Polycom HDX system to use PathNavigator for multipoint calls (see Configuring the System to Use a Gatekeeper on page 2-4).
Networks Setting Description Gateway Number Type Specifies the number type users enter to call this system: • Direct Inward Dial — Users enter an internal extension to call this system directly. Note: If you choose this setting, you must also register the number with the gatekeeper as an E.164 alias. • Number + Extension — Users enter the gateway number and the system’s extension to call this system. Number of Digits in DID Number Specifies the number of digits in the DID number.
Administrator’s Guide for Polycom HDX Systems To specify SIP Settings: 1. Go to System > Admin Settings > Network > IP > SIP Settings. 2. Configure these settings on the SIP Settings screen: Setting Description Transport Protocol Indicates the protocol the system uses for SIP signaling. User Name Specifies the system’s SIP name. If you leave this field blank, the system’s IP address is the SIP user name. Password Specifies the password that authenticates the system to the Registrar Server.
Networks Integration with Microsoft Live Communications Server (LCS) Integration with Microsoft LCS allows you to set up a list of LCS contacts, see if the contacts are online, and call them without knowing or remembering their addresses. Contacts appear in the directory and can also be displayed on the home screen. For more information about the contact list home screen, refer to Displaying Contacts on the Home Screen on page 7-5. To configure a Polycom HDX system for use with Microsoft LCS: 1.
Administrator’s Guide for Polycom HDX Systems To configure display options for contact list information: 1. Go to System > Admin Settings > Global Services > Directory Servers > Microsoft. You can also select the Microsoft LCS server icon at the top of the Directory screen. 2. Configure these settings: 2 - 10 Setting Description User Name Specifies the user name created for your Polycom HDX system with the LCS server.
Networks Specifying Quality of Service Set the Quality of Service options for the way your network handles IP packets during video calls. To specify Quality of Service: 1. Go to System > Admin Settings > Network > IP > Quality of Service. 2.
Administrator’s Guide for Polycom HDX Systems 3. Select and configure these settings on the Bandwidth screen: Setting Description Dynamic Bandwidth Specifies whether to let the system automatically find the optimum line speed for a call. Maximum Transmit Bandwidth Specifies the maximum transmit line speed between 64 kbps and 4096 kbps. Maximum Receive Bandwidth Specifies the maximum receive line speed between 64 kbps and 4096 kbps. Note: The 6 Mbps option is only for multipoint calls.
Networks To set up the system to work with a firewall or NAT: 1. Go to System > Admin Settings > Network > IP > Firewall. 2. Configure these settings on the Firewall screen: Setting Description Fixed Ports Lets you specify whether to define the TCP and UDP ports. • If the firewall is not H.323 compatible, enable this setting. The Polycom HDX system assigns a range of ports starting with the TCP and UDP ports you specify. The system defaults to a range beginning with port 3230 for both TCP and UDP.
Administrator’s Guide for Polycom HDX Systems Visit the Polycom Security section of the Knowledge Base at www.polycom.com for timely security information. Systems deployed outside a firewall are potentially vulnerable to unauthorized access. You can also register to receive periodic email updates and advisories. H.460 NAT Firewall Traversal You can configure Polycom HDX systems to use standards-based H.460.18 and H.460.
Networks To enable firewall traversal on a Polycom HDX system: 1. Go to System > Admin Settings > Network > IP > Firewall > . 2. Select Enable NAT/Firewall Traversal. Connecting Polycom HDX Systems to ISDN or Other Networks The following network interface modules are available: • PRI — Allows you to connect to an ISDN network using a PRI line. • V.35/RS-449/RS-530 — Allows you to connect to third-party network equipment, including encryption equipment and RS-366 dialers.
Administrator’s Guide for Polycom HDX Systems The diagram below shows a general view of how network interface modules are connected in Polycom HDX systems. Additional device Examples: PRI — CSU V.35/RS-449/RS-530 — encryption equipment + Polycom HDX system Network interface module External power supply If using PRI UPS Network Power source PRI Network Interface Status Lights The network interface lights are located on the network interface module. 2 - 16 When the PRI network interface...
Networks Serial V.35/RS-449/RS-530 Network Interface Status Lights The network interface lights are located on the network interface module. When the serial V.35/RS-449/RS-530 network interface... It means... Indicators are off • No power to the system, or • The system is not communicating with the network, or • The system is restarting. Yellow indicator is on The system is receiving a clock signal from the network (able to make a call).
Administrator’s Guide for Polycom HDX Systems Setting Description PRI Video Number Specifies the ISDN number assigned to this system. Outside Line Dialing Prefix Specifies the ISDN dialing prefix used to call outside the network. BONDING: Specifies the use of a bonding standard. Incoming bonded calls will use the original number received to connect all remaining lines required for the call. Calling Endpoint Uses the Original ISDN Number 3.
Networks 4. Select and configure these settings: Setting Description Numbering Plan Select the appropriate numbering plan for your location, if it differs from the default. International Dialing Prefix Specify the dialing prefix needed for international calls. Call-by-Call Specifies a code that the system sends to the telephone company switch to request a special service, if such a code is required. Consult your telephone service provider to determine the proper call-by-call value.
Administrator’s Guide for Polycom HDX Systems Configuring the Serial V.35/RS-449/RS-530 Network Interface To configure the V.35/RS-449/RS-530 network interface settings: 1. Go to System > Admin Settings > Network > V.35/RS-449/RS-530. 2. Configure these settings: Setting Description Enable V.35/RS-449/RS-530 Allows the system to connect to a terminal adapter using a V.35, RS-449, or RS-530 connection. V.35 Ports Used Specifies whether one or two lines are connected.
Networks 4. Select and configure these settings: Setting Description ST Lets you specify the signaling required by the external device connected to the system. Specify normal or inverted, as appropriate. In most cases, normal signaling is appropriate. RT RTS CTS If your system is connected to Ascend equipment, you may need to set CTS to Ignore. DSR DCD DTR Answer on DSR Specifies that the system should begin the call when it detects a DSR signal.
Administrator’s Guide for Polycom HDX Systems Setting Description Pulse Width (millisec) Specifies whether the system should set the pulse duration automatically or use the number of milliseconds you enter. 6. Select and configure these settings: Setting Description Enable Broadcast Mode Enables support for H.331 broadcast transmissions from the Polycom HDX system. Broadcast mode enables the system to send video and audio to many other systems, such as large satellite networks.
Networks Configuring Telephony To configure telephony options: 1. Go to System > Admin Settings > Network > Telephony. 2. Configure these settings on the Telephony screen: Setting Description Room Telephone Number Enter the telephone number of the room where the system is located. System Telephone Number Specifies the analog phone number of the system, including country and area codes for the system’s location.
Administrator’s Guide for Polycom HDX Systems Configuring Call Preferences Call preferences help you manage the network bandwidth used for calls. You can specify the default and optional call settings for outgoing calls. You can also limit the call speeds of incoming calls. To choose call preferences: 1. Go to System > Admin Settings > Network > Call Preference. 2. Configure these settings on the Call Preference screen: Setting Description Basic Mode Enables a limited operating mode that uses H.
Networks To make the enabled call types available on the Place a Call screen, you must enable the Call Quality setting described on page 7-4. 3. Select and configure these settings on the Network Dialing screen: Setting Description Preferred Dialing Method Specifies the preferred method for dialing various call types. If set to Auto, calls use the configured Dialing Order. If set to Manual, the system prompts the user to select the call type from a list when placing a call.
Administrator’s Guide for Polycom HDX Systems 4. Select and configure these settings: Setting Description ISDN Video Calls (H.320) Determines the speeds that will be used for ISDN video calls from this system when: • Call Quality is set to Auto on the home screen and Directory screen, or • The Call Quality setting is not available for users. If the far-site system does not support the selected speed, the system automatically negotiates a lower speed.
Networks Configuring Dialing Order Settings If the call type on the home screen is set to a specific call type, the system does not attempt to place the call using a different call type, even if other types are listed in Video Dialing Order or Audio Dialing Order. You can configure the Polycom HDX system so that users can choose to place IP-to-ISDN or ISDN-to-IP calls through a gateway. To allow users to place an IP-to-ISDN call through a gateway: 1. Make sure the system is registered with a gatekeeper. 2.
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3 Monitors and Cameras Connecting Monitors The following table shows how you can connect monitors to a Polycom HDX system. The monitor connected to video output 1 displays the Polycom HDX system user interface.
Administrator’s Guide for Polycom HDX Systems Configuring Monitor Settings To configure monitors: 1. Go to System > Admin Settings > Monitors > Monitors. 2. Configure these settings on the Monitors screen: Setting Description Monitor 1 Specifies the monitor’s aspect ratio: Video Format • 4:3 — Select if you are using a regular TV monitor. • 16:9 — Select if you are using a wide-screen monitor.
Monitors and Cameras Setting Description PIP Specifies PIP (Picture-in-Picture) behavior: • Camera — The PIP window is displayed when the call is first connected and when a user moves the camera, uses presets, or switches to a different camera source. • On — The PIP window stays on for the duration of the call. • Off — The PIP window is not displayed during the call. Note: PIP settings are also available in the User Settings screen.
Administrator’s Guide for Polycom HDX Systems Setting Description Video Format Specifies the monitor’s format: • DVI — Select if the monitor is connected to the DVI connector using a DVI cable. DVI resolutions can be 1024 x 768 or 1280 x 720. • VGA — Select if the monitor is connected to the DVI connector using a VGA cable. VGA resolutions can be 1024 x 768 or 1280 x 720. • Component YPbPr — Select if the monitor is connected to the DVI connector using component cables.
Monitors and Cameras 4. Select and configure these settings: Setting Description Monitor 3 (VCR/DVD) Specifies the aspect ratio for recording. Video Format VCR/DVD Record Source Output Upon Screen Saver Activation • Off — Select if you do not have a VCR or DVD player connected to record video conferences. • 4:3 — Select to record for playback on a standard monitor. • 16:9—Select to record for playback on a wide-screen monitor, if your recording device has this capability.
Administrator’s Guide for Polycom HDX Systems 5. Select and configure these settings: Setting Description Monitor 4 Specifies the fourth monitor’s aspect ratio: Video Format • Off — Select if you do not have a fourth monitor. • 4:3 — Select if you are using a regular TV monitor as the fourth monitor. • 16:9—Select if you are using a wide-screen monitor as the fourth monitor.
Monitors and Cameras 6. Select and configure these settings: Setting Description Zoom People Video to Fit Screen Specifies whether the people video image is displayed full screen. On a 16x9 monitor, enabling this setting displays 4x3 video full screen with a portion of the picture clipped off. On a 4x3 monitor, enabling this setting display 16x9 video in letter-box format. Display Icons in a Call Specifies whether to display all on-screen graphics, including icons and help text, during calls.
Administrator’s Guide for Polycom HDX Systems Using Dual Monitor Emulation in a Call During calls using Dual Monitor Emulation, users can press the Display button on the remote control to scroll through the following screen layouts: 1. Near and far sites, same size, side by side 2. Far site big, near site small 3. Near site big, far site small 4. Near site, full screen 5. Far site, full screen The last layout viewed is used for the next call.
Monitors and Cameras • The Polycom HDX system supports up to eight sites in a multipoint call. During calls that include more than four sites with Discussion or Presentation mode selected, the Polycom HDX system displays the site that is hosting the conference along with the last three sites where people spoke. • When the system that is streaming a multipoint call is also hosting the conference, the stream displays the current speaker, no matter how Multipoint Mode is configured.
Administrator’s Guide for Polycom HDX Systems To adjust the monitor for natural color: 1. Go to System > Diagnostics > Video. 2. Select the color bars icon to display the color bar test screen. 3. Adjust the color using the monitor’s controls for color, contrast, and brightness. Your monitor may also have controls for tint and temperature. The colors from left to right should be white, yellow, cyan, green, magenta, red, and blue.
Monitors and Cameras Connecting Cameras Polycom HDX systems provide inputs for multiple PTZ cameras. You can use the RS-232 serial port on the Polycom HDX system to control non-Polycom cameras or cameras not connected to input 1 or 2. When connecting a Polycom Eagle Eye camera to video input 2, use only the approved power supply from Polycom (part number 1465-52621-036). Do not exceed 12 Volts at 3 Amps.
Administrator’s Guide for Polycom HDX Systems Configuring Camera Settings and Video Quality Options To configure camera and video settings: 1. Go to System > Admin Settings > Cameras > Camera Settings. 2. Configure these settings on the Cameras screen: Setting Description Camera 1 Specifies the camera’s aspect ratio: • 4:3 — Select if you are using a camera in standard mode. • 16:9 — Select if you are using a camera in wide-screen mode.
Monitors and Cameras 3. Select and configure these settings: Setting Description Camera 2 Specifies the camera’s aspect ratio: • 4:3 — Select if you are using a regular camera. • 16:9 — Select if you are using a wide-screen camera.
Administrator’s Guide for Polycom HDX Systems 4. Select and configure these settings: Setting Description Camera 3 Specifies the VCR or DVD player’s aspect ratio: • 4:3 — Select if you are using a VCR or DVD player in standard mode. • 16:9 — Select if you are using a VCR or DVD player in wide-screen mode. Specifies the VCR or DVD player’s format: Component YPbPr — Select if the VCR or DVD player is connected to the Polycom HDX system using a component cable.
Monitors and Cameras 5. Select and configure these settings: Setting Description Camera 4 Specifies the computer or other video source’s aspect ratio: • 4:3 — Select if you are using a computer with a standard display. • 16:9 — Select if you are using a computer with a wide-screen display. Specifies the content format: • VGA — Select if the computer or video source is connected to the Polycom HDX system using a VGA cable.
Administrator’s Guide for Polycom HDX Systems 6. Select and configure these settings: Setting Description Camera 5 Specifies the computer or other video source’s aspect ratio: • 4:3 — Select if you are using a computer with a standard display. • 16:9 — Select if you are using a computer with a wide-screen display. Specifies the content format: 3 - 16 • VGA — Select if the computer or video source is connected to the Polycom HDX system using a VGA cable.
Monitors and Cameras 7. Select and configure these settings: Setting Description Far Control of Near Camera Specifies whether the far site can pan, tilt, or zoom the near-site camera. When this option is selected, a user at the far site can control the framing and angle of the camera for the best view of the near site. Backlight Compensation Specifies whether to have the camera automatically adjust for a bright background.
Administrator’s Guide for Polycom HDX Systems Configuring Camera Presets Camera presets are stored camera positions that you can create ahead of time or during a call. Presets allow users to: • Automatically point a camera at pre-defined locations in a room. • Select a video source such as a VCR or DVD player, a document camera, or an auxiliary camera. If your system’s main camera supports electronic pan, tilt, and zoom movement, you can create up to 100 preset camera positions for the near site.
Monitors and Cameras Experiencing High-Definition Video Conferencing Polycom HDX systems offer the following high-definition (HD) capabilities: • Send people or content video to the far site in HD • Receive and display video from the far site in HD • Display near-site video in HD To send and receive HD video in multipoint calls, you must use an HD-capable bridge. Sending Video in High Definition Polycom HDX systems can send video in wide-screen, HD format.
Administrator’s Guide for Polycom HDX Systems Receiving and Displaying Video in High Definition When the far site sends HD video, the Polycom HDX system can display the video in wide-screen, HD format. The HD format supported is 1280 x 720, progressive scan format (720p). Near-site video is always displayed in HD format when you use an HD video source and an HD monitor. To receive and display video in HD format: 1. Connect an HD monitor. 2. Go to System > Admin Settings > Monitors > Monitors.
4 Microphones and Speakers Connecting Audio Input The following table shows the acceptable input levels and video associations for the audio inputs on the Polycom HDX system.
Administrator’s Guide for Polycom HDX Systems • In large conference rooms, you may need more than one microphone. The following diagram shows microphone connection options for Polycom HDX systems. . 18 in. (0.5 m) 2457-23716-001 15 ft (4.5 m) 2457-23215-001 or 25 ft (7.5 m) 2457-23216-001 15 ft (4.5 m) 2457-23215-001 or 25 ft (7.
Microphones and Speakers The following illustrations show microphone placement for different room layouts. One Microphone Two Microphones Long Table Wide Table After you place the microphones, you will need to configure the system to send stereo as described in StereoSurround Settings on page 4-8. Polycom Microphone Lights The following table describes the behavior of the microphone lights.
Administrator’s Guide for Polycom HDX Systems Connecting Audio Output The following table describes the audio outputs of the Polycom HDX system.
Microphones and Speakers For best results, place the speakers about 60° apart as seen from the center of the conference table. Left speaker Right speaker Connect to left audio output (white) Connect to right audio output (red) 60° If you are using a subwoofer, place it beside a wall or in a corner near the speakers. Setting the Speaker Volume To set the volume of an external speaker system: 1. Go to System > Diagnostics >Audio > Speaker Test. 2. Start the speaker test. 3.
Administrator’s Guide for Polycom HDX Systems Configuring Audio Settings General Audio Settings To configure general audio settings: 1. Go to System > Admin Settings >Audio > Audio Settings. 2. Configure these settings on the Audio Settings screen: Setting Description Sound Effects Volume Sets the volume level of the ring tone and user alert tones. Incoming Video Call Specifies the ring tone used for incoming calls. User Alert Tones Specifies the tone used for user alerts.
Microphones and Speakers 3. Select and enter these settings on the Audio Input screen: Setting Description Input Type Specifies the type of equipment that is connected to audio input 1. Choose Line Input unless you have connected microphones that do not have an external preamplifier. Choose Microphone for most wired microphones. Input Type Level Sets the volume level for audio input 1. Echo Canceller Lets you specify whether to use the system’s built-in echo canceller with audio input 1.
Administrator’s Guide for Polycom HDX Systems 5. Select and enter these settings on the VCR/DVD screen: Setting Description Line In Level Sets the volume level for audio input 3. The default setting of Auto configures the system for automatic gain control. Line Out Level Sets the volume level for audio output 3. VCR/DVD Audio Out Always On Allows you to record a call using one VCR or DVD, while playing content into the call from a second VCR or DVD.
Microphones and Speakers If you are in a call with a far site that is sending audio in stereo mode, you can receive in stereo. In multipoint calls where some sites can send and receive stereo and some sites cannot, any site that is set up to send or receive stereo will be able to do so. To configure systems to send and receive Polycom StereoSurround: 1. Go to System > Admin Settings > Audio. 2. Set Enable Polycom StereoSurround.
Administrator’s Guide for Polycom HDX Systems To make a test call in stereo: ¾ Select Polycom Austin Stereo from the directory, or enter stereo.polycom.com in the dialing field and press Call on the remote control. The Polycom Austin Stereo site demonstrates the stereo feature with an entertaining and informative presentation. Polycom HDX System Settings for a Polycom Vortex Mixer To configure Polycom HDX systems to use a Polycom Vortex mixer: 1.
5 Content and Closed Captions You can present content during calls when you use: • A VCR or DVD player connected directly to a Polycom HDX system • People+Content IP installed on a computer, with any Polycom HDX system • A computer connected directly to a Polycom HDX system For more information about sharing content during a call, refer to the User’s Guide for Polycom HDX Systems. Connecting VCR/DVDs You can connect a VCR or DVD player to any Polycom HDX system to play videotapes or DVDs into calls.
Administrator’s Guide for Polycom HDX Systems To configure VCR/DVD audio settings for playing a videotape or DVD: ¾ Go to System > Admin Settings > Audio > Audio Settings > . > > Set Line In Level for playback volume of the VCR/DVD player relative to other audio from the system. Enable VCR/DVD Audio Out Always On unless you have the VCR/DVD inputs and outputs both connected to the same device to play and record.
Content and Closed Captions Connecting Computers to Polycom HDX Systems You can connect a computer directly to video input 4 or 5. When you do this, other call participants can see everything that you see on your computer. When you connect to video input 4, you can also connect to audio input 4 to share sound from your computer. Audio from the computer is muted unless the computer (video input 4) is selected as a video source.
Administrator’s Guide for Polycom HDX Systems The presenter can show PowerPoint® slides, video clips, spreadsheets, or any other type of content from a computer. Supported resolutions include 800 x 600, 1024 x 768, 1280 x 720, and 1280 x 1024. Before a presenter can use a computer to show content with People+Content IP, you need to: • Download the People+Content IP software application from the Polycom Resource Center to the computer(s) that the presenter will use to show content.
Content and Closed Captions Configuring People On Content The People On Content™ option allows you to show yourself on top of content that you are sharing. The effect is similar to a weather report on television. For more information about using this feature, refer to the User’s Guide for Polycom HDX Systems. Setting Up the Room for People On Content For the best results, follow these guidelines for People On Content: • Use the Polycom Eagle Eye camera.
Administrator’s Guide for Polycom HDX Systems Enabling and Calibrating People On Content on the System Before using People On Content, you need to enter a People On Content option key. Then configure and calibrate the system so that presenters can use People On Content during calls. For information about purchasing the People On Content option, please contact your Polycom distributor. To enable the People On Content option key: 1. Go to System > Admin Settings > General Settings > Options. 2.
Content and Closed Captions Closed captions are supported between Polycom HDX systems with software version 1.0 or later and Polycom VSX™ systems with software version 7.0 or later. Captions may be provided in any language that uses the Latin alphabet.
Administrator’s Guide for Polycom HDX Systems 3. Establish a dial-up connection between the computer and the Polycom HDX system. a. Connect a null modem adapter to the RS-232 serial port. b. Connect an RS-232 cable to the modem and to the null modem adapter. c. Connect the modem to a phone line. d. Configure the modem for 8 bits, no parity. You may need to configure the modem to answer automatically. You may also need to configure it to ignore DTR signals. 4.
Content and Closed Captions Via the Web Interface Closed captioners can provide captions from inside the conference room, or from a remote location, by entering the captions directly into the web interface, as shown in the following diagram. Web Interface Polycom HDX System LAN LAN Port To supply closed captions for a conference using the web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the IP address of the system, for example, http://10.11.12.
Administrator’s Guide for Polycom HDX Systems To supply closed captions for a conference via a Telnet session: 1. On a computer, open a command line interface. 2. Start a Telnet session using the Polycom HDX system IP address and port 24 — for example, telnet 10.11.12.13 24. 3. Enter the command cc to start captioning. 4. Press Enter to send the text. 5. To stop sending closed captions, enter Ctrl-z.
6 Calling and Answering Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are repeated on these screens. To configure call settings: 1. Go to System > Admin Settings > General Settings > System Settings > Call Settings. 2. Configure these settings on the Call Settings screen: Setting Description Maximum Time in Call Enter the maximum number of minutes allowed for call length.
Administrator’s Guide for Polycom HDX Systems Setting Description Recent Calls Specifies whether to display the Recent Calls button on the home screen. The Recent Calls screen lists the site number or name, the date and time, and whether the call was incoming or outgoing. Note: If the Call Detail Report option is not selected, the Recent Calls option is not available. Allow Mixed IP and ISDN Calls Specifies whether users can make multipoint calls that include both IP and H.320 sites.
Calling and Answering Configuring Multipoint Calling You can use your Polycom HDX system to participate in multipoint conferences. Multipoint conferences include multiple video sites and can also include voice-only sites. During a multipoint call, a multipoint conferencing unit (MCU) enables the video to switch to the various sites so that you can see and hear the other conference participants. The Polycom HDX systems can host multipoint calls.
Administrator’s Guide for Polycom HDX Systems Configuring with PathNavigator’s Conference on Demand Feature If your organization uses Polycom’s PathNavigator, you can use PathNavigator’s Conference on Demand feature to place multipoint calls with up to 10 sites, including the site that places the call.
Calling and Answering To place a cascaded call: 1. Create and call a multiple-site entry from the directory, or place calls one at a time to several other sites. 2. Ask each far site to call additional sites. Along with these additional sites, each far site in the original multipoint call can add one audio-only connection. Points to note about cascaded calls: • You cannot place cascaded multipoint calls through PathNavigator.
Administrator’s Guide for Polycom HDX Systems Setting Description Confirm Directory Deletions Specifies whether users are prompted to confirm deletions of directory entries. Confirm Directory Additions Upon Call Disconnect Specifies whether users are prompted to confirm new directory entries when saving the information for the last site called. Preview Directory Entry Information Specifies whether to display a preview of each entry on the Directory screen.
Calling and Answering To download a Polycom HDX system directory to your computer: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the web interface. 3. Go to Utilities > Import/Export Directory. 4. Click HDX —> PC to download the .csv file from the Polycom HDX system. 5. Save the file to a location on your computer. To upload Polycom HDX system directory entries: 1. On a computer, open a web browser. 2.
Administrator’s Guide for Polycom HDX Systems Configuring the Global Directory The global directory provides a list of other systems that are registered with the Global Directory Server and available for calls. The other systems appear in the directory, allowing users to place calls to other users by selecting their names. To configure the Directory Server settings: 1. Go to System > Admin Settings > Global Services > Directory Servers. 2.
7 System Location, Appearance, and Tones Setting Date, Time, and Location You can update the system with regional settings, including the location-specific language and calling parameters. To set the date, time, and location: 1. Go to System > Admin Settings > General Settings > Location. 2. Configure these settings on the Location screen: Setting Description Country Specifies the country where the system is located.
Administrator’s Guide for Polycom HDX Systems 3. Select Setting Description Date Format and Time Format Specifies your format preference for the date and time display and lets you enter your local date and time. Display Time in Call Specifies the time display in a call: 4. Select 7-2 and configure these settings on the Date and Time screen: • Elapsed Time – Displays the amount of time in the call. • Local Time – Displays the local time on the screen during a call.
System Location, Appearance, and Tones Customizing the Home Screen Customize the system functionality according to your users’ needs, skill levels, and environments.
Administrator’s Guide for Polycom HDX Systems To design the home screen: 1. Go to System > Admin Settings > General Settings > Home Screen Settings. 2. Configure these settings on the Home Screen Settings screen: Setting Description Dialing Display Specifies which dialing option to display: Dialing entry field — Allows users to enter numbers manually. • Display marquee — Displays text in the dialing entry field. Can be used to display user instructions.
System Location, Appearance, and Tones Setting Description Do Not Disturb Icon Allows users to set the system to automatically accept or ignore incoming calls using the Do Not Disturb button on the home screen. Call Detail Report Specifies whether to generate a report of all calls made with the system. When selected, all calls can be viewed through the web interface and downloaded as a .csv file. Recent Calls Specifies whether to display the Recent Calls button on the home screen.
Administrator’s Guide for Polycom HDX Systems To display the contact list home screen: 1. Go to System > Admin Settings > General Settings > Home Screen Settings. 2. Select Contact List. Adding Marquee Text You can create marquee text to display in the dialing entry field on the home screen. You can create context-specific instructions for your users or, if the home screen has Site buttons, the marquee text can provide information that helps users choose which site to call.
System Location, Appearance, and Tones Setting Ring Tones and Alert Tones To set ring tones and alert tones: 1. Go to System > Admin Settings > Audio > Audio Settings. 2. Select a tone, as desired. Customizing Camera Names and Icons Customizing the way cameras appear on screen helps users select the correct camera input during a call. You can enter camera names and assign icons. You can choose camera icons from categories including Corporate, Education, Justice, Manufacturing, and Medical.
Administrator’s Guide for Polycom HDX Systems Screen Savers Adding Screen Saver Text You can customize the Polycom HDX system to display text when the system is in sleep mode. For instance, you can display on-screen instructions to assist users with what steps they should take next. Output upon Screen Saver Activation on the Monitors screen must be set to Black if you want to display screen saver text. To enter screen saver text: 1. On a computer, open a web browser. 2.
System Location, Appearance, and Tones Changing the Screen Saver Wait Time To change the screen saver wait time: 1. Go to System > Admin Settings > Monitors > Monitors > > . > > 2. Configure the Screen Saver Wait Time to specify how long the system remains awake during periods of inactivity. The default is 3 minutes. Setting this option to Off prevents the system from going to sleep. To prevent image burn-in, set the Screen Saver Wait Time to 3 minutes or less.
Administrator’s Guide for Polycom HDX Systems 7 - 10
8 Security Screens that Require the Room Password for Access The following illustration shows which screens require the room password. Admin Settings Diagnostics** System Information Utilities User Settings General Access General Settings Network System Settings Home Screen Settings Monitors Cameras Audio Directory Servers Multipoint Setup SNMP Management Servers Account Validation Location Options Global Services Monitors Security Serial Ports LAN Properties My Information IP H.
Administrator’s Guide for Polycom HDX Systems Configuring Security Options To set passwords and security options: 1. Go to System > Admin Settings > General Settings > Security. 2. Configure these settings on the Security screen: Setting Description Security Mode Specifies whether the system uses Security Mode, which prevents unsecured access to the system. Every time you enable Security Mode, you must configure a new password for the system.
Security 3. Select and configure these settings: Setting Description Enable Remote Access Specifies whether to allow remote access to the system by: • Web • Telnet • SNMP You may select any of these, or any combination of them. Note: The system restarts if you change the remote access settings. This setting does not deactivate the associated port, only the application. Use Web Access Port to disable the port.
Administrator’s Guide for Polycom HDX Systems Setting the Room and Remote Access Passwords You can set the room password to restrict who can configure system Admin Settings using the remote control. You can set the remote access password to restrict who can upgrade the Polycom HDX system software or perform other remote management from a computer. To set or change the room password: 1. Go to System > Admin Settings > General Settings > Security. 2. Enter or change the password.
Security Managing User Access to Settings and Features You can manage user access to settings and features by using passwords and by configuring the system to show only those options you want your users to see. To maintain this security level: You can allow users to: High Call only the numbers you specify on the home screen. (Kiosk mode) See Customizing the Home Screen on page 7-3. Medium Place calls using the restrictions you specify for length of call, type of call, and use of the directory.
Administrator’s Guide for Polycom HDX Systems Configuring Security Mode You can configure Polycom HDX systems to use Security Mode, which provides secure access to the system. Security Mode utilizes TLS, HTTPS, AES, digital signatures, and other security protocols, algorithms, and mechanisms to put the system into a secure mode. These protocols encrypt management communication over IP, preventing access by unauthorized users.
Security Enabling AES Encryption AES encryption is a standard feature on all Polycom HDX systems. When it is enabled, the system automatically encrypts calls to other systems that have AES encryption enabled. To enable AES encryption: ¾ Go to System > Admin Settings > General Settings > Security > select AES Encryption.
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9 Managing the System Remotely You can configure, manage, and monitor the system from a computer using the system’s web interface. You can also use SNMP or the API commands. • The Polycom HDX Web Interface requires only a web browser. • SNMP requires network management software on your network management station. • For more information about the API commands, refer to the Integrator’s Reference Manual for Polycom HDX Systems.
Administrator’s Guide for Polycom HDX Systems To access the system using the Polycom HDX web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s host name or IP address (for example, http://10.11.12.13), to go to Polycom HDX web interface. If Security Mode is enabled on the system, you must use secure HTTPS access, for example, https://10.11.12.13. Click Yes in the security dialog boxes that appear. 3.
Managing the System Remotely Managing System Profiles with the Polycom HDX Web Interface Administrators managing systems that support multiple applications can change system settings quickly and easily using profiles. You can store a Polycom HDX system profile on a computer as a .csv file using Polycom HDX web interface. There is no limit to the number of profiles you can save.
Administrator’s Guide for Polycom HDX Systems Sending a Message If you are experiencing difficulties with connectivity or audio, you may want to send a message to the system that you are managing. Only the near site can see the message; it is not broadcast to all the sites in the call. To send a message via the Polycom HDX web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to Polycom HDX web interface.
Managing the System Remotely Downloading MIBs In order to allow your SNMP management console application to resolve SNMP traps and display human readable text descriptions for those traps, you need to install Polycom MIBs (Management Information Base) on the computer you intend to use as your network management station. The MIBs are available for download from Polycom HDX web interface. To download the Polycom MIBs: 1. On a computer, open a web browser. 2.
Administrator’s Guide for Polycom HDX Systems Setting Description Location Name Specifies the location of the system. System Description Specifies the type of video conferencing device. Console IP Address Specifies the IP address of the computer you intend to use as your network management station and to which SNMP traps will be sent. Keeping your Software Current If you have Internet access and a software key, you can use the web-based Software Update to update the Polycom HDX system software.
10 Control Devices Configuring Remote Control Behavior You can customize the behavior of the remote control to support the users’ environment. To configure remote control behavior: 1. Go to System > Admin Settings > General Settings > System Settings > Remote Control. 2. Configure these settings on the Remote Control screen: Setting Description Keypad Audio Confirmation Specifies whether to play a voice confirmation of numbers selected with the remote control.
Administrator’s Guide for Polycom HDX Systems Configuring the Remote Control Channel ID You can configure the Channel ID so that the remote control affects only one Polycom HDX system, even if there are other systems in the same room. To configure the channel ID for a Polycom HDX system and remote control: 1. Go to Admin Settings > General Settings > System Settings > Remote Control. 2. Set the Channel ID. 3.
Control Devices Connecting Control and Accessibility Equipment The Polycom HDX 9004 provides two serial ports.
Administrator’s Guide for Polycom HDX Systems Configuring RS-232 Serial Port Settings The Polycom HDX 9004 provides two RS-232 serial ports. 1. Go to System > Admin Settings > General Settings > Serial Ports. 2. Configure these settings: 10 - 4 Setting Description RS-232 Mode Specifies the mode used for the serial port. Available settings depend on the Polycom HDX system model. • Control—Receives control signals from a touch-panel control.
11 Statistics and Diagnostics The Polycom HDX system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. Diagnostic Screens The following Diagnostics screens are available on the system and in the web interface. Diagnostics System Status System Status Call Summary Call Statistics Call Status Call Statistics Content Statistics Call Summary Network Near End Loop PING Video Trace Route V.
Administrator’s Guide for Polycom HDX Systems To access the Diagnostics screens on the system: ¾ Go to System > Diagnostics. To access the Diagnostics screens from the web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the web interface. 3. If prompted, enter admin as the user name, and enter the admin password. 4. Click Diagnostics from any page in the web interface.
Statistics and Diagnostics Call Statistics Diagnostic Screen Description Call Status Displays call type, data speed, and number dialed for the current call. You can highlight the spheres on this screen to see the number dialed, the relevant status code, and details of any errors. (system only) In ISDN calls, this screen also displays connection status for each channel. In calls placed through a V.
Administrator’s Guide for Polycom HDX Systems Diagnostic Screen Description Call Statistics Displays information about the call in progress. In multipoint calls, the Call Statistics screens show most of this information for all systems in the call. View Call Statistics during a call by pressing the remote. Info on Call Statistics (1) • Call speed (transmit and receive) • Video protocol, annexes, and format in use (transmit and receive).
Statistics and Diagnostics Network Diagnostic Screen Description Near End Loop Tests the internal audio encoders and decoders, the external microphones and speakers, the internal video encoders and decoders, and the external cameras and monitors. Monitor 1 displays the video and plays the audio that would be sent to the far site in a call. This test is not available when you are in a call. PING Tests whether the system can establish contact with a far-site IP address that you specify.
Administrator’s Guide for Polycom HDX Systems Audio Diagnostic Screen Description Speaker Test Tests the audio cable connections. A 473 Hz audio tone indicates that the local audio connections are correct. If you run the test from the system during a call, the far site will also hear the tone. If you run the test from the web interface during a call, the people at the site you are testing will hear the tone, but you will not.
Statistics and Diagnostics Recent Calls When the Call Detail Report setting is enabled, Recent Calls shows a list of up to 99 calls made by the system. It includes the following information: • Site name or number • Date and time • Call in or out The Recent Calls list shows incoming and outgoing calls that connect, as well as outgoing calls that do not connect. If Do Not Disturb has been enabled, any incoming calls attempted by other sites will not be listed.
Administrator’s Guide for Polycom HDX Systems To view and download the CDR via the web interface: 1. On a PC, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the web interface. 3. If prompted, enter admin as the user name, and enter the admin password. 4. Click Utilities > Call Detail Report to view the details of the file. 5. Click Save and then specify a location on your computer to save the file.
Statistics and Diagnostics Data Description Call Direction In — For calls received. Out — For calls placed from the system. Conference ID A number given to each conference. A conference can include more than one far site, so there may be more than one row with the same conference ID. Call ID Identifies individual calls within the same conference. Total H.320 Channels Used The total number of ISDN B channels used in the call. For example, a 384K call would use six B channels.
Administrator’s Guide for Polycom HDX Systems Data Description Average Percent of Packet Loss (Rx) The combined average of the percentage of both audio and video packets received that were lost during the 5 seconds preceding the moment at which a sample was taken. This value does not report a cumulative average for the entire H.323 call. However, it does report an average of the sampled values. Average Packets Lost (Tx) The number of packets transmitted that were lost during an H.323 call.
Statistics and Diagnostics To view and download a CDR archive via the web interface: 1. On a PC, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the web interface. 3. If prompted, enter admin as the user name, and enter the admin password. 4. Click Utilities > Call Detail Report to view the details of the file. 5. Click Save Archive and then specify a location on your computer to save the file.
Administrator’s Guide for Polycom HDX Systems 11 - 12
12 Troubleshooting Placing a Test Call When you finish configuring the system, you can use one of the sample numbers in the directory to test your setup. To place a test call: 1. On the Place a Call screen, select Directory. 2. Select Group. 3. Select Sample Sites and highlight a location. 4. Press Call on the remote control. You can also find a list of worldwide numbers that you can use to test your Polycom HDX system at www.polycom.com/videotest.
Administrator’s Guide for Polycom HDX Systems Enabling Basic Mode Basic Mode is a limited operating mode that uses H.261 for video and G.711 for audio. It provides administrators with a workaround for interoperability issues that cannot be solved using other methods. The Basic Mode setting stays in effect until you change it. Basic Mode disables many system features such as content sharing, far end camera control, and advanced audio and video algorithms.
Troubleshooting Power and Start-up Symptom Problem Corrective action The system does not start or respond in any way. The power switch is off. Turn on the power switches for the system and all equipment connected to it. The power cord is not connected. Make sure that the system’s power cord is in place, and that it is connected to a power outlet. The power outlet is not active, or the system’s power supply is not operating properly.
Administrator’s Guide for Polycom HDX Systems Controls Symptom Problem Corrective action The system does not respond to the remote control. No, low, or dead batteries in the remote control. Install four AAA batteries in the remote control. The batteries are installed incorrectly in the remote control. Insert the batteries in the correct +/- position. The room lights operate in the 38 Khz range and interfere with the remote control signals.
Troubleshooting Access to Screens and Systems Symptom Problem Corrective action Cannot navigate to Admin screens — System button is not displayed. The home screen is not configured to display the System button. Press the button on the remote and select System at the end of the help message, or access the system remotely using the web interface, Telnet, or SNMP. From the web interface, you can add the System button back to the home screen.
Administrator’s Guide for Polycom HDX Systems Symptom Problem Corrective action Cannot manage the system remotely. You have not entered the correct password. Enter the correct user name and remote access password. Note: For web access, the user name is admin, and the default password is the unit’s serial number. Too many managers are logged into the system. Only five system managers are allowed at any one time. To log everyone out, restart your system.
Troubleshooting Symptom Problem Corrective action System displays a message indicating network congestion when placing an ISDN call immediately after starting the system. This can occur if the system uses a PRI E1 network interface module that is connected to an Adtran Atlas 800 Plus module. After power on, the Adtran module must complete channel restarts before the system can complete ISDN calls. Wait about three minutes and try the call again.
Administrator’s Guide for Polycom HDX Systems Symptom Problem Corrective action Error message occurs when placing an ISDN (H.320) call. An ISDN cause code is received from the ISDN line. Try the call again. The highest-numbered channel did not connect. The system cannot make a call if this channel does not connect. Be sure you are calling the correct number. The number may need to include: For more information, please refer to Q.850 Cause Codes on page C-4.
Troubleshooting Symptom Problem Corrective action Dialing a remote site in calls above some particular speed does not work. (The call progress circles do not turn green, or remain blue after the first channel connects.) The far site may be unable to accept calls above this speed. Go to the Call Status screen. Highlight each of the circles for each of the channels dialed. The number dialed for each channel will be displayed as you highlight the corresponding circle.
Administrator’s Guide for Polycom HDX Systems Symptom Problem Corrective action When using multiple monitors, you don’t see what you expect on each monitor. Monitors are not enabled. Enable the connected monitors on the System > Admin Settings > Monitors > Monitors screen. Monitors are not connected to the correct video outputs. Verify that the monitors are connected correctly according to the setup sheet you received with the system.
Troubleshooting Symptom Problem Corrective action Graphics are displayed on Monitor 1 at all sites even if a different monitor has been specified for content. At least one site does not have dual-stream, People+Content, or H.239 capability. ViewStation™ EX/FX owners can upgrade to the latest version of software. This can occur in calls to older systems that do not support this feature. Bridges, which support this feature, must have the conference configured for this feature.
Administrator’s Guide for Polycom HDX Systems Symptom Problem Corrective action Picture is slow or jerky. The system is receiving video that includes a large amount of motion. A background with less motion provides a better, smoother video picture. Too many network line transmission errors. Check the error count on the Diagnostics > Call Statistics screen to verify this. Try the call again, possibly at a lower network speed. Only one 64 kbps channel is connecting in your call.
Troubleshooting Cameras Symptom Problem Corrective action Camera does not pan or tilt. You are attempting to move a camera that does not have pan/tilt/zoom capabilities. Make sure you have selected a pan/tilt/zoom camera. Camera control cable is not connected properly. Check that the camera is connected according to the manufacturer’s instructions and the setup sheet you received with the system. The RS-232 port is not configured for camera control.
Administrator’s Guide for Polycom HDX Systems Audio Symptom Problem Corrective action No audio at your site The far site is muted. Look for the far site Mute icon. Ask the far site to unmute the microphone. Note: The far site’s microphone may be muted even if you do not see a far site Mute icon. The volume may be turned all the way down on the monitor or external audio system. Turn up the volume on the appropriate device. The far site’s microphones are not placed correctly.
Troubleshooting Symptom Problem Corrective action The people at the far site cannot hear you. The people at your site are too far from the microphone. Move closer to the microphone. Your system’s microphone is muted. Check your system for one or more of these mute indications: • Near site mute icon on the screen • Polycom microphones: Microphone mute light is on To unmute the system, press the on the remote control. Your system’s microphone is not enabled. No power to near site microphone.
Administrator’s Guide for Polycom HDX Systems Symptom Problem Corrective action You can hear yourself on your system’s monitor or external audio system. The far site microphone is too close to the system’s audio speaker. (Far-site systems with separate microphones only) At the far site, make sure the microphone is placed away from the system’s audio speaker. The far site audio volume may be too loud. Turn down the audio volume at the far site.
Troubleshooting Symptom Problem Corrective action Audio is not in stereo. Microphones at the sending site are not placed correctly. Be sure the microphones are set up as described in Connecting Polycom Microphones on page 4-1. Microphones must be at least 3 ft. (0.9 m) apart and properly positioned. Move the microphones farther apart for clearer stereo imaging. Small changes in distance can have large effects on sound reproduction. Speakers at the receiving site are not placed correctly.
Administrator’s Guide for Polycom HDX Systems Symptom Problem Corrective action Voices at the near site sound distorted through the speakers at the near site. The far site has distorted audio from the far-site speakers. Ask the far site to reduce their Polycom HDX system volume control to about 25, and to increase their external audio amplifier volume control to maintain the same loudness. The far site's distorted audio is often caused by overloading the input stage of the far site’s audio amplifier.
Troubleshooting Error Indications Symptom Problem Corrective action The System Information screen shows “waiting” in the IP Video Number field. The LAN is not working. Check the LAN connection. Contact your network administrator. The DHCP server is not available. Contact your network administrator to correct the problem with the server or to assign a static IP address. The LAN cable is not connected. Check the LAN cable connection to the LAN port on the system.
Administrator’s Guide for Polycom HDX Systems Using the Restore Button You can use the hardware restore button on the Polycom HDX system to reset the system in one of these ways: • Restoring configuration—Restores the configuration, which resets most system settings to default values. • Factory restore—Completely erases the system and restores it to its original factory software version and default configuration.
Troubleshooting Factory Restore If the Polycom HDX system will not start up or develops serious problems after a software update, you can use the restore button to restart the system with its original factory software. This operation completely erases the system’s flash memory and reinstalls the original factory software.
Administrator’s Guide for Polycom HDX Systems 12 - 22
A System Back Panel Views Polycom HDX 9004 Video Inputs and Outputs Video Output 1: BNC and DVI for main monitor Video Output 2: BNC and DVI for second monitor Video Inputs 1 and 2: HDCI for camera 1 and camera 2 Video Output 3: BNC for recording calls to VCR/DVD Video Input 3: BNC for VCR/DVD to play content into calls Video Output 4: DVI for content display Video Input 4 and 5: DVI for playing content from a computer into calls A-1
Administrator’s Guide for Polycom HDX Systems Polycom HDX 9004 Audio Inputs and Outputs Polycom Microphone Input Audio Input 1: Phoenix for microphone or line input Audio Input 3: Phoenix for VCR/DVD player audio Audio Output 1: Phoenix for main monitor audio or external speaker system Audio Input 4: Phoenix for content audio Audio Output 3: Phoenix for VCR/DVD player audio Polycom HDX 9004 Network/Power Inputs and Outputs Analog phone port: For analog phone calls Power connector: For power supply R
B Port Usage You may need this information when you configure your network equipment for video conferencing. The following table shows IP port usage.
Administrator’s Guide for Polycom HDX Systems B-2 Port Function 1719-Static TCP Gatekeeper RAS (must be bidirectional) 1720-Static TCP H.
C PathNavigator Errors and Q.850 Cause Codes PathNavigator Error Codes The following table lists PathNavigator error codes. Code Cause Description 150 No Network Resources The network does not have enough resources to complete your call. Try calling at a lower rate, or try the call again later. 151 No Network Resources The network does not have enough resources to complete your call. Try calling at a lower rate, or try the call again later.
Administrator’s Guide for Polycom HDX Systems C-2 Code Cause Description 157 Gatekeeper Problems Your call could not be completed because of an internal error in the gatekeeper or endpoint. Contact the gatekeeper or endpoint vendor for assistance. 158 Gatekeeper Problems Your call could not be completed due to gatekeeper problems. Try the call again later. 159 System Not Registered with Gatekeeper Your system must be registered with the gatekeeper before you can place a call.
PathNavigator Errors and Q.850 Cause Codes Code Cause Description 203 Call Rejected The far site system did not accept the call. Check the calling information and try again. 204 Connection Problem Your call cannot be completed because the far-end system is not compatible with the H.323 communication standards used by this system. 208 Invalid Address The address you entered is not valid. Check the calling information and try again. 221 Far Site Busy The system you called is busy.
Administrator’s Guide for Polycom HDX Systems Code Cause Description 621 Invalid Address The address you entered is not valid. Check the calling information and try again. 626 Invalid Address The address you entered is not valid. Check the calling information and try again. 627 Invalid Address The address you entered is not valid. Check the calling information and try again. 648 No Network Resources The network does not have the necessary resources to complete your call.
PathNavigator Errors and Q.850 Cause Codes Code Cause Definition 18 No user responding The destination equipment does not respond to the call, so the connection cannot be completed. 19 No answer from user (user alerted) The destination equipment did not complete the connection within the prescribed time after responding to the connection request. The problem is at the remote end of the connection.
Administrator’s Guide for Polycom HDX Systems C-6 Code Cause Definition 43 Access information discarded The requested access information cannot be provided by the network. The diagnostic message may explain the problem. 44 Requested circuit/channel not available The remote equipment cannot provide the requested channel. This may be temporary. 47 Resource unavailable, unspecified An unknown problem prevents the remote equipment from providing the requested resource.
PathNavigator Errors and Q.850 Cause Codes Code Cause Definition 81 Invalid call reference value The remote equipment received a call with a call reference that is not currently in use on the user-network interface. 82 Identified channel does not exist The receiving equipment is requested to use a channel that is not activated on the interface for calls.
Administrator’s Guide for Polycom HDX Systems C-8 Code Cause Definition 99 Information element nonexistent or not implemented The equipment received a message that includes information elements which were not recognized. This is usually due to a D-channel error. If this error occurs systematically, report it to your ISDN service provider. 100 Invalid information element contents The equipment received a message that includes invalid information in the information element.
D Codes for Remote Control Recording Device Buttons The following tables list codes for programming the Polycom remote control to control specific recording devices. For information about how to program these codes into the remote control, refer to Configuring the Remote to Control a Recording Device on page 10-2.
Administrator’s Guide for Polycom HDX Systems Brand Code(s) Kenwood 1000, 1005 LG 1012, 1027 Loewe 1090, 1096 Magnavox 1001, 1019, 1096 Marantz 1096 Mitsubishi 1002, 1025, 1081 Panasonic 1000, 1045, 1046 Philips 1001, 1019, 1089, 1090, 1091, 1092, 1093, 1094, 1096 Pioneer 1003, 1009, 1016, 1085 RCA 1009, 1088 Samsung 1000, 1010 Sanyo 1021 Schneider 1017, 1032, 1033, 1040, 1096 Shanghai 1018 Sharp 1015, 1028, 1069 Sony 1004, 1010, 1050, 1053, 1054 Tatung 1031 Teac 1009,
Codes for Remote Control Recording Device Buttons Brand Code(s) Mitsubishi 1081 Panasonic 1000, 1045, 1046 Philips 1089, 1091, 1092, 1093, 1094 Pioneer 1016, 1085 Samsung 1000, 1010 Sony 1050, 1053, 1054 Toshiba 1086 Zenith 1027 VCR Device Codes Brand Code(s) Bush 1097, 1111, 1117, 1119, 1124 Changhong 1109, 1111 Daewoo 1106, 1107, 1112, 1124, 1136, 1140 Denon 1104 Dual 1097, 1103, 1111, 1119 Emerson 1097, 1100, 1101, 1105, 1106, 1113, 1116, 1140, 1153 Firstline 1101, 1105,
Administrator’s Guide for Polycom HDX Systems D-4 Brand Code(s) Mitsubishi 1097, 1103, 1105, 1109, 1110, 1111, 1124, 1129, 1150 NEC 1100, 1101, 1102, 1103, 1109, 1110, 1112, 1143 Panasonic 1100, 1114, 1115, 1161, 1121, 1134, 1139, 1146, 1133 Philips 1097, 1100, 1111, 1115, 1122, 1126, 1128 Pioneer 1104, 1110, 1111, 1114 Qisheng 1159 Quelle 1111 RCA 1097, 1100, 1104, 1109, 1115, 1116, 1118, 1129, 1133, 1159, 1162 Samaung 1106, 1116, 1120 Sanyo 1107, 1108, 1109, 1110, 1112, 1116, 1119,
Codes for Remote Control Recording Device Buttons PVR Device Codes Brand Code(s) ABS 1164 Alienware 1164 CyberPower 1164 Dell 1164 DirecTV 1126 Gateway 1164 Hewlett Packard 1164 Howard Computers 1164 HP 1164 Hughes Network Systems 1126 Humax 1126 Hush 1164 iBUYPOWER 1164 JVC 1141 Linksys 1164 Media Center PC 1164 Microsoft 1164 Mind 1164 Niveus Media 1164 Northgate 1164 Panasonic 1121, 1139 Philips 1122, 1126, 1128 RCA 1162 Reel MultImedia 1163 ReplayTV 11
Administrator’s Guide for Polycom HDX Systems D-6 Brand Code(s) Systemax 1164 Tagar Systems 1164 Thomson 1125, 1156 Tivo 1122, 1123, 1125, 1126, 1127, 1128, 1156 Toshiba 1130, 1132, 1164 Touch 1164 Viewsonic 1164 Voodoo 1164 ZTGroup 1164
E Multipoint Dialing Speeds The following table shows the maximum allowable dialing speeds for the number of sites, including the main site, in a call. With BRI Lines With T1 PRI Lines With E1 PRI Lines H.
Administrator’s Guide for Polycom HDX Systems With BRI Lines With T1 PRI Lines With E1 PRI Lines H.323/SIP Number of Sites in a Call Number of Lines Max Speed for Each Site in kbps Max Speed for Each Site in kbps Max Speed for Each Site in kbps Max Speed for Each Site in kbps (4 Mbps/6 Mbps) 8 2 N/A 192 256 384/384 8 3 N/A 192 256 384/384 8 4 64 192 256 384/384 Maximum speeds can be further limited by the communications equipment.
Regulatory Notices Important Safeguards Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. • Only use electrical extension cords with a current rating at least equal to that of the system. • Always disconnect the system from power before cleaning and servicing and when not in use. • Do not spray liquids directly onto the system when cleaning.
Administrator’s Guide for Polycom HDX Systems License Restrictions THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM, INC. OR ITS LICENSORS. Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to End Users and/or resellers who have entered into a Sublicense Agreement.
Regulatory Notices Warranty Information EXCLUSIONS. POLYCOM WILL NOT BE LIABLE UNDER THIS LIMITED WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR RESULTS FROM: • FAILURE TO FOLLOW POLYCOM'S INSTALLATION, OPERATION, OR MAINTENANCE INSTRUCTIONS. • UNAUTHORIZED PRODUCT MODIFICATION OR ALTERATION. • UNAUTHORIZED USE OF COMMON CARRIER COMMUNICATION SERVICES ACCESSED THROUGH THE PRODUCT.
Administrator’s Guide for Polycom HDX Systems Regulatory Notices Warning This is a Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures. USA and Canadian Regulatory Notices FCC Notice Class A Digital Device or Peripheral This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Regulatory Notices Regulatory Notices FCC compliant telephone cords and modular plugs are provided with this equipment. This equipment is designed to be connected to the telephone network or premises’ wiring using a compatible modular jack, which is Part 68 compliant. See installation instructions for details. WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and briefly explain to the dispatcher the reason for the call.
Administrator’s Guide for Polycom HDX Systems Regulatory Notices Regulatory Notices - 6
Regulatory Notices Regulatory Notices CE Mark LVD and EMC Directive This Polycom HDX system has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough UK SL1 4DX, UK. Mains Powered POTS Voice Telephony Without Emergency 000 Dialing Warning: This equipment will be inoperable when mains power fails.
Administrator’s Guide for Polycom HDX Systems Regulatory Notices - 8
Index Numerics 6 Mbps MP option key 6-3 A access allowing 7-4, 8-3, 8-5 levels 7-3, 8-5 limiting 1-4, 6-5, 7-3, 7-4, 8-2, 8-3, 8-4, 8-5 remote 1-4, 8-3 adapter, null modem 5-8 Address Displayed in Global Directory (setting) 2-13 addresses directory, displaying 2-13 displaying 7-4 gatekeeper 2-5 Global Directory Server 6-8 IP 2-2 NAT public (WAN) 2-13 SIP proxy server 2-8 SIP registrar server 2-8 AES encryption enabling 8-7 See also encryption AES Encryption (setting) 8-3, 8-7 alert tones 4-6, 7-7 alerts 11-
Administrator’s Guide for Polycom HDX Systems automatic restart, actions that cause 2-2, 2-3, 8-3 B back panel views A-1, A-2 Background Content Source (setting) 5-6 Backlight Compensation (setting) 3-17 balanced audio, configuring 4-7 bandwidth allowing users to specify 7-4 dynamic 2-12, 3-17 managing 2-7, 2-12, 2-26 specifying 2-12 specifying allocations for People and Content 3-17 Bandwidth (screen) 2-12 bandwidth, See call speed bandwidth, See also call speed basic mode 12-2 Basic Mode (setting) 2-24,
Index camera presets deleting 3-18 setting 3-18 Camera PTZ (setting) 10-4 cameras backlight compensation 3-17 configuring 3-12–3-18 connecting 3-11 control, configuring 10-4 customizing icons 3-12, 3-13, 3-14, 3-15, 3-16, 7-7 customizing names 3-12, 3-13, 3-14, 3-15, 3-16, 7-7 direction of movement, specifying 3-17 far control of near camera 3-17 input formats 3-11 positioning 1-2 primary, specifying 3-17 setting presets 3-18 troubleshooting 12-13 Cameras (screen) 3-12, 12-13 cascaded calls placing 6-5 res
Administrator’s Guide for Polycom HDX Systems Confirm Directory Additions Upon Call Disconnect (setting) 6-6 Confirm Directory Deletions (setting) 6-6 Connect to my LAN (setting) 2-2 connectors A-1, A-2 audio input 4-1 audio output 4-4 video inputs 3-11 outputs 3-1 Console IP Address (setting) 9-6 contact list home screen display 7-5 Microsoft LCS contacts 2-9 Contact List (setting) 7-4 Contact Name (setting) 9-5 content audio, troubleshooting 12-16 display, configuring 3-3, 5-3 display, troubleshooting 12
Index DNS name Global Directory Server 6-8 SIP proxy server 2-8 SIP registrar server 2-8 system 2-2 DNS Servers (setting) 2-3 Do Not Disturb (setting) 6-2 Do Not Disturb Icon (setting) 7-5 Domain Name (setting) 2-3 DSR signal polarity 2-21 DTMF tones 10-1 DTR Pulse Duration (setting) 2-21 DTR signal polarity 2-21 dual monitor emulation configuring 3-7 description 3-7 Dual Monitor Emulation (setting) 3-3 Duplex Mode (setting) 2-3 DVD/VCR, See VCR/DVD DVI video format 3-2, 3-4, 3-6, 3-15, 3-16 Dynamic Bandwi
Administrator’s Guide for Polycom HDX Systems Global Directory allowing system name to be displayed 6-8 configuring to use 6-8 copying to local system 6-8 displaying 6-8 displaying addresses 2-13 Global Directory (GDS) (setting) 6-8 Global Directory Server DNS name 6-8 IP address 6-8 password 6-8 registering to 6-8 Global Directory Servers screen 6-8 graphics, See content Group Name (setting) 6-8 H H.239 (setting) 2-24 H.239, See also sharing content H.320, See ISDN H.
Index J jitter (call statistics) 11-4 K Keypad Audio Confirmation (setting) 10-1 kiosk mode 7-3, 8-5 L LAN 2-2 configuring 2-2 connector A-2 status lights 2-2 LAN Properties (screen) 2-2, 2-3 LAN Speed (setting) 2-3 Language (setting) 7-1 Last Number Dialed (setting) 7-5 Level (setting) 4-7 lighting and backlight compensation 3-17 lights BRI network interface 2-16, 2-17 LAN status 2-2 microphone 4-3 power 1-3 Line Build Out (setting) 2-18 Line In Level (dB meter) 4-8 Line Out (dB meter) 4-7 Line Out 2 Phon
Administrator’s Guide for Polycom HDX Systems monitors aspect ratio, specifying 3-2, 3-3, 3-5, 3-6 brightness adjustment 3-9 burn-in prevention 3-9, 3-10 color balance adjustment 3-10 configuring 3-2, 3-10 configuring for dual monitor emulation 3-7 connecting 3-1 output formats 3-1 screen saver output 3-2, 3-4, 3-5, 3-6 screen saver wait time 7-9 sharpness setting 3-9 specifying what to display 3-5, 3-6 troubleshooting 12-9 video format, specifying 3-2, 3-3, 3-5, 3-6 Monitors (screen) 3-2 Motion (setting)
Index P packet loss (call statistics) 11-4 Parity (setting) 10-4 Password (setting) 2-9 passwords Global Directory 6-8 meeting, setting 8-2 password-protected screens 8-1 remote access 8-4 remote access, setting and deleting 8-2 room, default 1-4, 8-4 room, setting and deleting 1-4, 8-2, 8-4 Security Mode requirements 8-6 SIP authentication 2-8 PathNavigator, using for multipoint calls 2-5, 2-6, 6-4 PBX, unaccepted calls 12-8 People On Content calibration screen 5-6 configuring 5-6 guidelines 5-5 option ke
Administrator’s Guide for Polycom HDX Systems Q Quality of Service (screen) 2-11, 2-12 Quality Preference (setting) 3-17 R rack mounting brackets, installing 1-2 rear panel views A-1, A-2 Recent Calls button on home screen 6-2, 7-5 calls not listed 11-7 list 6-2, 11-7 recent calls See Call Detail Report (CDR) recording calls 5-2 configuring audio 5-2 configuring video source 3-5 setting volume 4-8 troubleshooting 12-10 while playing a VCR/DVD 4-8 refusing calls 6-2, 7-5 registering with Global Directory Se
Index security allowing mixed calls 6-2 controlling remote access 8-3, 9-2 home screen settings 7-4 room monitoring 9-2 Security Mode setting 8-6 System screen access 7-4 systems outside firewalls 2-14 Security (screen) 8-2, 9-2 Security Mode enabling 8-6 limitations 8-6 Security Mode (setting) 8-2 Send a Message (screen, web interface) 9-4 sensor, IR 10-3 serial connectors A-2 serial dialing 2-19 Serial Port (screen) 5-7, 5-8, 10-4 serial port, See RS-232 serial port serial V.
Administrator’s Guide for Polycom HDX Systems Switch Protocol (setting) 2-18 system configuration, initial 1-4 name 2-4, 2-5 name, displaying 7-4 name, displaying in Simplified Chinese 6-5, 6-6 positioning 1-2 resetting 11-6 System (setting) 7-4 System Description (setting) 9-6 System Name (setting) 6-5, 7-4 System Phone Number (setting) 2-23 system profiles managing with Polycom HDX web interface 9-3 settings that are included 9-3 storing on a computer 9-3 uploading from a computer 9-3 System screen, allo
Index V.35/RS-449/RS-530 (setting) 2-24 V.35/RS-449/RS-530 Serial Status (screen) 11-5 V.35/RS-449/RS-530, See also serial V.
Administrator’s Guide for Polycom HDX Systems Index–14
