User Guide for the Polycom® VVX™ 1500 D Phone SIP 3.2.2 | November, 2009 | 1725-16824-001 Rev.
Trademark Information POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.
About This Guide Thank you for choosing the Polycom® VVX™ 1500 D phone. The phone is a business media phone that combines advanced business telephony, one-touch video, real-time presence, and integrated business applications into one seamless, lifelike communications experience. The phone provides a powerful, yet flexible IP communications solution, delivering excellent video and voice quality.
User Guide for the Polycom VVX 1500 D Phone iv
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone. . . . . . . . . . . . . . . . . . . . . 1-1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Setting Up the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide for the Polycom VVX 1500 D Phone Displaying the Pictures that are on Your USB Flash Drive . . . . . . . 2-14 Setting One of Your Own Pictures as the Background Picture . . . . 2-16 Enabling the Phone to Automatically Answer Calls . . . . . . . . . . . . . 2-16 Setting the Call Rate for Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18 Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19 Updating the Ring Tone . . . . . . . . . . . . .
Contents Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18 Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20 Setting Up Conference Calls . . . . . . . . . . . . .
User Guide for the Polycom VVX 1500 D Phone 5 Troubleshooting Your Phone. . . . . . . . . . . . . . . . . . . . . . . . 5-1 Troubleshooting Power and Startup Issues . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Troubleshooting Dialpad Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Troubleshooting Access Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Troubleshooting Call Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom VVX 1500 D phone. The topics include: • Parts List on page 1-2 • Setting Up the Phone on page 1-3 • Registering the Phone on page 1-14 • Features of the Phone on page 1-14 • Before You Use the Phone on page 1-18 • Cleaning the Touch Screen on page 1-29 To customize your phone, see Customizing Your Phone on page 2-1.
User Guide for the Polycom VVX 1500 D Phone Parts List The following components are included in your Polycom VVX 1500 D phone package. Check to ensure that you have received each item. If you are missing any items, contact your system administrator.
Getting Started with Your Phone Setting Up the Phone To set up the phone, do the following: 1. Adjust the stand. See Adjusting the Stand, below. 2. Connect the ferrite clamps to the network cable (and to the optional computer cable, if you are connecting a computer to your phone). See Attaching Ferrite Clamps on page 1-5. 3. Connect the phone to the network and a power source. See Connecting Network and Power Sources on page 1-5. 4. Connect phone components.
User Guide for the Polycom VVX 1500 D Phone To adjust the stand: 1. With the back of the phone (and the stand) facing you, push the button protruding from the side of the phone. When you push the button, the stand unlocks and can move. 2. Lift the stand until it touches the back of the phone (the position labeled MIN), and then release the button to lock the stand in place. This is the lowest, and most stable, position for your phone. The following figure shows the phone in its lowest position.
Getting Started with Your Phone Attaching Ferrite Clamps Your phone package includes two ferrite clamps. You must attach a ferrite clamp to the network cable and to the computer cable (if you are connecting a computer to your phone) before you attach the cables to your phone. To attach a ferrite clamp to the network cable or PC cable: >> Clamp a ferrite clamp around the cable.
User Guide for the Polycom VVX 1500 D Phone Connecting the Phone Using a Power Over Ethernet Source Using the supplied network cable, the phone can be powered from a Power over Ethernet (PoE) compliant switch or hub. Power over Ethernet is the default connection for your phone. The following figure shows how to connect the phone using a PoE source.
Getting Started with Your Phone Connecting the Phone Using AC Power To connect the phone using AC power, you require the optional AC Power Kit, containing a Power Adapter and Regional Power Cord. The regional power cord is country-specific. The power cord shown below may differ from the one in your kit. Note The following figure shows how to connect the phone using AC power. 2 3 1 To connect the phone using AC power: 1.
User Guide for the Polycom VVX 1500 D Phone Connecting the Handset and Handset Cord Connect one end of the handset cord to the end of the handset, and the other end of the cord to the Handset jack on the phone. Connecting Optional Components You can connect a headset, USB flash drive, headphones, or computer to your phone.
Getting Started with Your Phone The following figure shows how to connect a headset to the Headset jack on the phone. For information on using a headset to place and answer calls, see Placing Calls on page 3-6 and Answering Calls on page 3-13. For information on permanently enabling your phone to use headset mode, see Enabling Headset Memory Mode on page 2-7. For information on connecting and using a headset that supports electronic hookswitch, see Using Electronic Hookswitch on page 2-8.
User Guide for the Polycom VVX 1500 D Phone The following figure shows how to connect a USB flash drive to the USB port on the phone. When you attach a USB flash drive to your phone, the message “Storage media attached” displays. The USB icon, , displays on the status bar on the touch screen. For information on how to record and play back audio, see Recording Calls and Conferences on page 4-17 and Playing Back Recorded Calls on page 4-23.
Getting Started with Your Phone The following figure shows the 3.5mm connector on the side of your phone. When you attach headphones to your phone, the message “Auxiliary output active” displays. The headphone icon, , displays on the status bar on the touch screen. When you remove the headphones, the message “Auxiliary output inactive” displays. Connecting an Optional Computer You can connect a computer to your phone.
User Guide for the Polycom VVX 1500 D Phone The following figure shows how to connect a computer to the PC connector on the phone. Adjusting the Screen Lift the screen and push it back to an angle that is comfortable for you.
Getting Started with Your Phone Adjusting the Camera To transmit video, make sure you slide open the privacy shutter. The following figure shows the privacy shutter centered above the touch screen. Open the privacy shutter using the privacy shutter adjuster (located along the top edge, above the camera). You can adjust the angle of the camera by rolling the camera barrel located directly behind the camera lens. The following figure shows how to adjust the camera up or down.
User Guide for the Polycom VVX 1500 D Phone Registering the Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use. If your phone is not part of a large phone deployment, your phone may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it.
Getting Started with Your Phone Feature Description 1 Handset and cord Provides audio output for calls that use the handset. 2 Speakerphone Provides ringer and hands-free (speakerphone) audio output. 3 Headphone connector Allows you to connect headphones to the phone. 4 USB connector Allows you to connect a USB flash drive to display pictures on your phone, and to record and play back calls.
User Guide for the Polycom VVX 1500 D Phone 1 Feature Description Arrow Keys Allow you to: • Scroll through displayed information. • Enable and disable fields. • Return to the previous menu (Left arrow key only). • Scroll through active and inactive calls. 2 Select Key Selects an item in a list. 3 Delete Key Deletes displayed data. 4 Volume Keys Adjusts the volume of the handset, headset, speaker, and ringer.
Getting Started with Your Phone Feature Description 10 Hold Key Holds an active call or resumes a held call. 11 Do Not Disturb Key Cancels ringing and directs incoming calls to your voice/video mail (if supported). The button glows red when activated. 12 Headset Key Allows you to place and receive calls through an optionally connected headset. The button glows green when headset mode is selected. 13 Speakerphone Key Allows for hands-free communication during calls.
User Guide for the Polycom VVX 1500 D Phone Before You Use the Phone Note Since you can customize your phone in many different ways, and your system administrator can enable and disable certain features, the user interface that displays on your phone may differ from the figures that appear in this guide. Before you use the phone, you need to understand the touch screen layout, which icons display on the touch screen, how to navigate menus and fields, and how to enter data.
Getting Started with Your Phone 1 Feature Description Status bar The following icons can display: —Messages waiting —Missed calls —Do Not Disturb enabled —USB flash drive attached and idle —USB flash drive attached and busy —Headphones attached 2 Active call window Displays the active call. During a video call, the active call window can display the near site or the far site. 3 Inactive call group Displays calls on hold, as well as incoming calls that are not immediately answered.
User Guide for the Polycom VVX 1500 D Phone 8 9 Feature Description Line Key status indicator A Line Key can have one of the following status indicators: Line Key • Solid green—A dial-tone is available, dialing is in progress, or a call is active. • Flashing green—An incoming call. Or, the far site has placed a call on hold. • Solid red—A remote shared line is active, or the buddy associated with the Speed Dial Key has a status that is either Busy, Offline, or Do Not Disturb.
Getting Started with Your Phone Phone Icons The following table describes the icons that display on the touch screen. Note Call counters only display when the icon appears next to the Line Key.
User Guide for the Polycom VVX 1500 D Phone Icon Description Call (shared line) Conference call Conference call (secure) Do Not Disturb enabled Forward (Always) Headphones attached Line (registered, private) Line (registered, shared) Line (unregistered) Message indicators Missed calls indicator Mute applied Speed Dial Key USB device attached and idle 1 - 22
Getting Started with Your Phone Icon Description USB device attached and busy (recording, playing back, or paused) Video stopped Video stopped and audio muted Navigating Menus, Lists, and Fields To navigate menus, lists, and fields, you can: • Tap the soft keys on the touch screen • Tap the menu items or fields on the touch screen • Press the keys on the phone console To operate your phone, follow these tips: Note After 20 seconds of inactivity, the menu system automatically exits to the idle sc
User Guide for the Polycom VVX 1500 D Phone If you want to ... Then do this ... Scroll through lists or fields To scroll item by item, do one of the following: • Tap or . • Press the Up or Down arrow key. To Page Down or Page Up (when lists appear on more than one page), do one of the following : • Tap or . • Press the * key (to Page Up) or the # key (to Page Down). Scroll through values for a field Tap the field’s highlighted grey box.
Getting Started with Your Phone Entering Data and Editing Fields You can enter data and edit fields in these two ways: • Using a “keyboard” that displays on the touch screen. • Using the dialpad keys on the phone console. Using the “Keyboard” on the Touch Screen You can use the phone’s “keyboard” to quickly update field information. To use the “keyboard” on the touch screen to enter or edit data: 1. To update a field, tap the field. The keyboard icon, , displays next to the screen title.
User Guide for the Polycom VVX 1500 D Phone The following figure shows the keyboard that displays on the touch screen when you update a directory entry. 3. Enter the information. Do the following: If you want to... Then do this... Enter uppercase (A) characters, lowercase (a) characters, or a combination of uppercase and lowercase characters 1. If a keyboard with characters does not display, tap (on the keyboard). 2.
Getting Started with Your Phone If you want to... Then do this... Enter numbers 1. If a keyboard with numbers does not display, tap 2. . Using the keyboard on the touch screen, tap the number(s) you want. You can also tap the abc, ABC, 123, or Abc soft keys to toggle between lowercase, uppercase, numerical, and titlecase modes. Enter special characters 1. If a keyboard with special characters does not display, tap . Enter text in a particular character encoding Delete data you entered 2.
User Guide for the Polycom VVX 1500 D Phone Using the Dialpad Keys on the Phone Console You can use the keys on your phone console to update field information. To use the dialpad keys to enter or edit data: 1. Tap a field to select it. 2. Enter the information. Do the following: If you want to... Then do this... Enter only numbers (1), uppercase (A) characters, lowercase (a) characters, or titlecase (Abc) characters 1.
Getting Started with Your Phone Tips for When You’re in Video Calls Use these tips when you are in a video call or conference: • Check the near-site video to make sure it is clear, bright, and sharp. For information on adjusting camera settings, see Updating Camera Settings on page 2-34. • Use the handset or a headset if you are in an open environment. • Be aware of latency when speaking. • Avoid bright lights or windows behind you (backlight).
User Guide for the Polycom VVX 1500 D Phone To clean the touch screen: 1. Tap > Settings > Basic > Screen Clean. The screen is disabled. The message “Touch screen is disabled. Press any key to exit” displays. 2. Wipe the glass with a clean, lint-free cloth. 3. To enable the touch screen again, press any key on the phone console.
2 Customizing Your Phone You can customize your Polycom VVX 1500 D phone by adjusting certain settings, such as how the time and date display and the ring type you use for incoming calls. You can also customize your phone’s directory, specify how to handle calls from contacts, change the background image that displays, or enable a screen saver. This chapter provides basic operating instructions for customizing your phone.
User Guide for the Polycom VVX 1500 D Phone Configuring Basic Settings This section outlines the basic settings you can configure through the Main Menu.
Customizing Your Phone Changing the Language Your phone supports several languages. To change the language: 1. Tap > Settings > Basic > Preferences > Language. The Language screen displays. 2. Tap the language you want, and then tap the Select soft key. The text on the screen changes to the language that you selected. 3. Tap to return to the idle screen. Changing the Appearance of Time and Date The time and date appear on the graphic display of the phone.
User Guide for the Polycom VVX 1500 D Phone The following figure shows the default format for the time and date display. To update the time and date display: 1. Tap > Settings > Basic > Preferences > Time & Date. The Time & Date screen displays.
Customizing Your Phone 2. Do one of the following: — To change the date format, tap Clock Date. or — To change the time format, tap Clock Time. The Clock Date screen or the Clock Time screen displays.
User Guide for the Polycom VVX 1500 D Phone 3. Tap the format you want, and then tap the Select soft key. 4. Tap to return to the idle screen. To change the order of the time and date display: 1. Tap > Settings > Basic > Preferences > Time & Date > Clock Order. The Clock Order screen displays. 2. Tap the clock order you want, and then tap the Select soft key. The default setting is date before time. 3. Tap to return to the idle screen. To enable or disable the time and date display: 1.
Customizing Your Phone Enabling Headset Memory Mode For a list of supported headsets, see Technical Bulletin 37477, SoundPoint IP and Polycom VVX 1500 Headset Compatibility List, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html. This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset. At any time, you can switch to handset or speakerphone mode.
User Guide for the Polycom VVX 1500 D Phone All calls will now go to your headset. If you tap the Line Key with the flashing green status indicator or the Answer soft key to receive a call, the call will connect to your headset automatically. If you switch to the speakerphone or the handset, you deactivate Headset Memory Mode (calls no longer automatically go to your headset, unless you choose this mode). To have calls go to your headset again, activate Headset Memory Mode by pressing twice.
Customizing Your Phone To update the background picture: 1. Tap > Settings > Basic > Preferences > Background. The Background screen displays. Note Depending on how your system is set up, you may have to tap > Settings > Basic > Preferences > Background > Select Background. The Select Background screen displays instead. The following figure shows a sample Background screen. (Your screen will have the Default option, as well as other options that your system administrator may have added to your phone.
User Guide for the Polycom VVX 1500 D Phone Setting Up a Screen Saver Note Adding a screen saver to your phone is an optional feature and may not be supported on your system. For more information, see your system administrator. Note You may want to view your pictures like a slide show (or just view one picture) without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time. This is the Picture Frame feature.
Customizing Your Phone 2. Attach the USB flash drive to your phone (see Connecting an Optional USB Flash Drive on page 1-9). The USB icon, 3. Tap , displays on the status bar on the touch screen. > Settings > Basic > Preferences > Picture Frame. The Picture Frame screen displays. 4.
User Guide for the Polycom VVX 1500 D Phone 6. Tap to return to the idle screen. 7. From the idle screen, tap > Settings > Basic > Preferences > Screen Saver. The Screen Saver screen displays. 8. Do the following: — Tap the Screen Saver field’s highlighted box. From the drop-down list, tap Enabled to enable a screen saver. — Tap the Wait Time field, and then enter the number of minutes the phone should wait after no activity before displaying the screen saver.
Customizing Your Phone Stopping and Disabling a Screen Saver You can stop a screen saver at any time, and display the idle screen, by tapping the touch screen. After your phone is idle for the specified period of time, the screen saver will start again. You can disable a screen saver (that is, prevent it from starting, even if your phone has been idle for the specified period of time) by doing the following: • Removing the USB flash drive.
User Guide for the Polycom VVX 1500 D Phone Displaying the Pictures that are on Your USB Flash Drive You can view the pictures that are stored on your USB flash drive at any time, without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time. This is called the Picture Frame feature. You can display your pictures as thumbnails, one-by-one (like a slide show), or display just one picture.
Customizing Your Phone The sixth key, , allows you to set the picture as the background image for your phone (see Setting One of Your Own Pictures as the Background Picture on page 2-16). — To view thumbnails of your pictures, tap — To go to the previous picture, tap — To go to the next picture, tap . . . — To pause and display the current picture only, tap the pictures one-by-one again, tap . To display . — To stop displaying the pictures and return to the idle screen, tap .
User Guide for the Polycom VVX 1500 D Phone Setting One of Your Own Pictures as the Background Picture You can set a picture that is stored on your USB flash drive as the background picture on your phone. When you set one of your pictures as the background picture, the picture will display as “Local File” in the Backgrounds list (see Updating the Background Picture on page 2-8).
Customizing Your Phone You can choose to mute the phone’s microphone (so the caller cannot hear you), as well as mute video (so the caller cannot see you), when your phone automatically answers calls. To unmute the call, press . To transmit video, see Handling Video Calls on page 3-3.
User Guide for the Polycom VVX 1500 D Phone — To mute the video when video calls are auto-answered (so that the incoming caller cannot see you), tap Video Mute, and then tap the field’s highlighted grey box. From the drop-down list, tap Yes. (The default setting is No.) 3. Tap the Save soft key. 4. Tap to return to the idle screen. Setting the Call Rate for Video Calls Note Your system administrator can set a maximum call rate for video calls.
Customizing Your Phone 2. Tap the field’s highlighted grey box. From the drop-down list, tap the maximum call rate you want to use for video calls. (To scroll through all the call rates, tap one of the scroll arrows.) You can choose a call rate between 128 kbps and 1024 kbps. (The default setting is 768 kbps.) 3. Tap the Save soft key. 4. Tap to return to the idle screen.
User Guide for the Polycom VVX 1500 D Phone To modify the backlight intensity: 1. Tap > Settings > Basic > Backlight Intensity. 2. Tap Backlight On Intensity. The Backlight On Intensity screen displays. 3. Tap the intensity you want, tap the Select soft key, and then tap the Save soft key. The default level is High.
Customizing Your Phone 4. Tap Backlight Idle Intensity. The Backlight Idle Intensity screen displays. 5. Tap the intensity you want, tap the Select soft key, and then tap the Save soft key. The default level is Low. 6. Tap Maximum Intensity. The Maximum Intensity screen displays.
User Guide for the Polycom VVX 1500 D Phone 7. Tap the Up or Down soft keys to increase or decrease the backlight intensity. 8. Tap the Ok soft key. 9. Tap to return to the idle screen. Updating the Ring Tone You can select from many different ring types to distinguish lines or to distinguish your phone from your neighbor’s phone. You can also set distinctive incoming ring tones for contacts in your local directory so you can identify callers when your phone rings.
Customizing Your Phone 2. Tap the ring type you want, and then tap the Select soft key. To hear the ring type before you change it, tap the Play soft key. The default ring type is Low Trill. 3. Tap Note to return to the idle screen. If you set up your phone with a silent ring, tap the ringing Line Key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker.
User Guide for the Polycom VVX 1500 D Phone 2. Tap the contact for whom you want to assign a distinctive ring tone, and then tap the Edit soft key. The Edit Contact screen displays. 3. Tap the Ring Type field, and then enter a number corresponding to one of the ring types available. Note To exit this screen and determine the number associated with a ring type, press the Menu key twice, and then tap Settings > Basic > Ring Type. Each ring type has a number associated with it. 4. Tap the Save soft key. 5.
Customizing Your Phone Disabling and Stopping Video You can disable or stop the transmission of near-site video. However, you cannot disable or stop far-site video. If your phone receives far-site video, your phone always displays far-site video. By default, your phone always transmits near-site video, unless you do the following: • Stop the transmission of near-site video on a call-by-call basis. During a call, you can choose to start and stop video at any time.
User Guide for the Polycom VVX 1500 D Phone The following figure shows what the touch screen looks like when the far-site stops or disables video. Note Your system administrator can configure your phone so that your phone cannot transmit and receive video at all, even on a call-by-call basis. Updating Video Settings Note When you adjust video settings, the changes will affect the next call.
Customizing Your Phone Updating Video Call Settings You can customize video in these ways: • Disable video so that your phone does not transmit near-site video for all calls. • Choose to view all incoming video calls using a full screen layout. To change the video settings: 1. Tap > Settings > Basic > Video > Video Call Settings. The Video Call Settings screen displays. 2.
User Guide for the Polycom VVX 1500 D Phone The following figure shows what the touch screen looks like during a video call when the setting is disabled. The following figure shows what the touch screen looks like when the far site has disabled the setting.
Customizing Your Phone To enable or disable this setting, tap the Auto Start Video Tx field’s highlighted box. From the drop-down list, tap Enabled or Disabled. The default setting is Enabled. Note If you disable this setting, you can still transmit video on a call-by-call basis. To transmit video during a specific call, see Handling Video Calls on page 3-3. However, your phone will not automatically transmit video at the start of the next call, unless you enable the setting beforehand.
User Guide for the Polycom VVX 1500 D Phone Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen Adjust the appearance of video images so that the video that displays in the window in the center of the touch screen, and on the full screen, display normal, full, or cropped images. Note Depending on the video endpoint, black bars may appear on the top, bottom, or sides of the video image.
Customizing Your Phone 2. Tap, and then adjust the following settings: — Video Screen Mode (Window) Adjusts the video image that displays in the window in the center of the touch screen. You can select these settings: Normal—The video image is displayed using correct proportions. If necessary, black bars appear on the top, bottom, or sides of the window to maintain the correct aspect ratio. Full—The video image is stretched to fill the window.
User Guide for the Polycom VVX 1500 D Phone The following figure shows the PIP disabled in full screen mode. (Depending on the video endpoint, you may or may not see black bars.) The following figure shows the PIP when it displays next to (“side-by-side” mode), rather than over, full screen video.
Customizing Your Phone The following figure shows the PIP when it displays over (“PIP” mode), rather than next to, full screen video. (Depending on the video endpoint, you may or may not see black bars.) To update the way the PIP displays: 1. Tap > Settings > Basic > Video > Local Camera View. The Local Camera View screen displays.
User Guide for the Polycom VVX 1500 D Phone 2. Tap, and then adjust the following settings: — Local Camera View (Full Screen) Enables or disables the PIP from displaying when you view the near or far site on the full screen. To select the setting you want, tap the field, and then tap the field’s highlighted box. From the drop-down list, tap Enabled or Disabled. The default setting is Enabled. — Local Camera View Mode (Full Screen) Sets whether you want the PIP to display over or next to full screen video.
Customizing Your Phone To change the clarity of near-site video: 1. Tap > Settings > Basic > Video > Camera Settings. The Camera Settings screen displays. 2. Tap, and then adjust, the following camera settings: Note If your camera points to a bright light source, increase the brightness, contrast, and sharpness levels so the near site will be more clear. — Target Frame Rate—sets how smooth near-site video displays. Tap the Up or Down soft key to set the rate, and then tap the Save soft key.
User Guide for the Polycom VVX 1500 D Phone — Saturation Level—sets how much color near-site video displays. Tap the Up or Down soft key to set the level, and then tap the Save soft key. You can set a level between 0 (lowest) and 6 (highest). The default level is 3. — Contrast Level—sets the difference in brightness between the light and dark areas of near-site video. Tap the Up or Down soft key to set the level, and then tap the Save soft key.
Customizing Your Phone During off hours, the touch screen displays “Off Hours Mode” on the status bar. During power-saving mode, the LED on the top-right of the phone slow-blinks red to indicate that the phone has power and is ready to use, but is in power-saving mode. Your phone will exit power-saving mode if the camera detects motion or a phone event occurs (for example, an incoming call or message). If a screen saver is enabled on your phone, power-saving mode will still occur.
User Guide for the Polycom VVX 1500 D Phone Updating Office Hours Update your office hours so the phone will know when you are in the office. Your office hours determine when the phone applies certain timeouts and when the camera should be most sensitive at detecting your presence. When you update your office hours, you specify when you start, and how long you work each day. To update your office hours: 1. Tap > Settings > Basic > Power Saving > Office Hours > Start Hour. The Start Hour screen displays.
Customizing Your Phone 4. Tap Duration. The Duration screen displays. 5. Tap the day(s) of the week you want to update, and then enter the number of hours you work for a particular day. You can enter a duration of 0 to 12 hours per day. The default duration is 10 hours per day (for Monday to Friday) and 0 hours per day (for Saturday and Sunday). 6. Tap the Save soft key.
User Guide for the Polycom VVX 1500 D Phone To update timeouts: 1. Tap > Settings > Basic > Power Saving > Timeouts. The Timeouts screen displays. 2. For the Office Hours Idle Timeout field, enter the number of minutes the phone should wait after being idle (during office hours) before starting power-saving mode. You can enter a number between 1 minute and 600 minutes. The default is 10 minutes. 3.
Customizing Your Phone Updating User Detection Settings You can specify how sensitive the camera should be at detecting motion. If the camera detects motion (for example, if you are near the phone), your phone will not initiate power-saving mode, even if an idle timeout has been reached. If the camera detects motion, power-saving mode will terminate and the idle screen will display. If the camera sensitivity is high (five or higher), the phone will display the idle screen when you are near the phone.
User Guide for the Polycom VVX 1500 D Phone 2. For the Office Hours Sensitivity field, enter how sensitive you want the camera to be while you are in your office. You can enter a number between 0 (no sensitivity) and 10 (high sensitivity). The default sensitivity is 7. If you set a sensitivity between 1 and 4, you will have to wave your hand at the camera to exit power-saving mode. As well, power-saving mode may be initiated when you are in your office, but not close to your phone.
Customizing Your Phone Adjusting the Volume To adjust the speaker volume: >> During a call, press either or . To adjust the ringer volume: >> When the phone is in the idle state, press either Note or . To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but your system administrator can change this. Speakerphone volume settings will be maintained across calls.
User Guide for the Polycom VVX 1500 D Phone Viewing Call Lists You can access any call list from the Call Lists menu, or you can quickly access missed calls from the idle screen. To view a call list: >> Do one of the following: • Tap > Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. or • From the idle screen, use these shortcuts: — To view the received calls list, press the Left arrow key. — To view the missed calls list, press the Down arrow key.
Customizing Your Phone To manage a call list: 1. Tap > Features > Call Lists. The Call Lists screen displays. 2. Do one of the following: — To clear the records in a call list, tap Clear, and then tap either Missed Calls, Received Calls or Placed Calls. A message displays indicating that the call list is cleared. For example, “Missed Calls Cleared!” Note To manually clear all calls in all call lists, restart the phone. See Restarting Your Phone on page 4-33.
User Guide for the Polycom VVX 1500 D Phone — To store the contact in your local Contact Directory, tap the Save soft key. — To view information about the call, such as the phone number, the time and duration of the call, and the name of the caller, tap the Information soft key. 3. Tap to return to the idle screen. Managing Contacts You can store a large number of contacts in your phone’s local Contact Directory. Contact your system administrator for the exact number.
Customizing Your Phone Note If a protocol is specified for a contact, the protocol type will also display in the directory. For example, if Lauren Gates uses the SIP or H.323 protocol, the directory entry will look like this: Lauren Gates (1951 SIP) or Lauren Gates (1951 H323). Accessing Corporate Directory When you access Corporate Directory, a search screen displays so you can search for a specific contact. You can perform a quick search or an advanced search.
User Guide for the Polycom VVX 1500 D Phone To access your Corporate Directory: 1. Do one of the following: — Tap > Features > Corporate Directory. or — Press , and then tap Corporate Directory. The Corporate Directory search screen displays. Note If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen.
Customizing Your Phone To enable your phone to save Corporate Directory search results: 1. Tap > Settings > Basic > Preferences > Corporate Directory > View Persistency. 2. Tap Enabled, and then tap the Select soft key. 3. To save the new setting, tap the Back soft key.
User Guide for the Polycom VVX 1500 D Phone 2. To add a contact to your phone’s database, tap the Add soft key. The Add To Directory screen displays. 3. Enter the contact information: — (Optional.) In the First Name field, enter the first name of the contact (see Entering Data and Editing Fields on page 1-25). You can enter a maximum of 32 characters. — (Optional.) Tap the Last Name field, and then enter the last name of the contact (see Entering Data and Editing Fields on page 1-25).
Customizing Your Phone Contacts with a speed dial index number can be automatically assigned to a Speed Dial Key for one-touch dialing. For more information, see Managing Speed Dial Keys on page 3-40. — (Optional.) Tap the Label field, and then enter a label for the contact. You can enter a maximum of 32 symbols, letters, or numbers.
User Guide for the Polycom VVX 1500 D Phone — (Optional.) Tap the Ring Type field, and then enter the number that corresponds to the ring type you want to use for the contact. To find the number associated with a ring type, see Updating the Ring Tone on page 2-22. — (Optional.) Tap the Divert Contact field, and then enter the phone number of the third party to which you want this contact’s calls sent. You can enter a maximum of 32 characters. — (Optional.
Customizing Your Phone Adding Contacts from Call Lists You can save call information from a call list to your local Contact Directory. The contact’s first and last names (if available) and contact number are saved. To add a contact to the local Contact Directory from a call list: 1. Do one of the following: — To select a call list, tap > Features > Call Lists > Missed Calls, Received Calls, or Placed Calls.
User Guide for the Polycom VVX 1500 D Phone Note If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen. To enable this feature, see Enabling Your Phone to Save Corporate Directory Search Results on page 2-48. 2. Search for the contact. (See Searching for Contacts in a Corporate Directory on page 2-56.
Customizing Your Phone 3. Tap the contact’s entry. The Contact screen displays. 4. To save the contact to the local Contact Directory, tap the Save soft key. “Saved” displays on the screen. Only the first name, last name, and phone number are saved. If the contact already exists in your local Contact Directory, “Contact already exists” displays. 5. Tap Note to return to the idle screen.
User Guide for the Polycom VVX 1500 D Phone To search for a contact in the local Contact Directory: 1. Tap > Features > Contact Directory. The Directory screen displays. 2. Tap the Search soft key. Then, enter the first few characters of the contact’s first or last name, and then tap the Search soft key again. The screen displays a list of successful matches. 3. Tap to return to the idle screen. Searching for Contacts in a Corporate Directory Search for a contact by entering specific search criteria.
Customizing Your Phone To search for a contact in the Corporate Directory: 1. Tap > Features > Corporate Directory. The Corporate Directory search screen displays. Note If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen. To enable this feature, see Enabling Your Phone to Save Corporate Directory Search Results on page 2-48. 2.
User Guide for the Polycom VVX 1500 D Phone — To perform an advanced search, tap the AdvFind soft key. The Advanced Find screen displays. Enter your search criteria, and then tap the Submit soft key. The screen displays any successful matches. Note If you want to erase all your search criteria and enter new criteria before you submit your search, tap the Clear soft key. 3. Tap to return to the idle screen.
Customizing Your Phone To update a contact in your local Contact Directory: 1. Tap > Features > Contact Directory. The Directory screen displays. 2. Tap the contact whose information you want to update. Or, search for the contact (see Searching for Contacts in Your Local Contact Directory on page 2-55).
User Guide for the Polycom VVX 1500 D Phone 3. Tap the Edit soft key. The Edit Contact screen displays. 4. Update the contact information. For information on the fields you can update, see Adding Contacts Manually (step 3) on page 2-49. 5. Tap the Save soft key. 6. Tap 2 - 60 to return to the idle screen.
Customizing Your Phone Deleting Contacts from Your Local Contact Directory You can delete contacts from your local Contact Directory, but not from your Corporate Directory. To delete a contact from the local Contact Directory: 1. Tap > Features > Contact Directory. The Directory screen displays. 2. Tap the contact you want to delete. Or, search for the contact (see Searching for Contacts in Your Local Contact Directory on page 2-55). 3. Tap the Delete soft key. The contact is deleted from the directory.
User Guide for the Polycom VVX 1500 D Phone Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from the Corporate Directory. To place a call to a contact in the local Contact Directory: 1. Tap > Features > Contact Directory. The Directory screen displays. 2. Tap the contact you want to call. Or, search for the contact (see Searching for Contacts in Your Local Contact Directory on page 2-55). 3. To place the call, tap the Dial soft key.
Customizing Your Phone To place a call to a contact in the Corporate Directory: 1. Tap > Features > Corporate Directory. The Corporate Directory search screen displays. Note If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen. To enable this feature, see Enabling Your Phone to Save Corporate Directory Search Results on page 2-48. 2.
User Guide for the Polycom VVX 1500 D Phone Managing Incoming Calls You can manage incoming calls from the contacts in your directory by doing the following: • Setting up a distinctive ring tone for a contact. • Rejecting calls from a particular contact by sending the call to your voice and video mail system. (If you do not have a voice and video mail system set up, the call will still ring on your phone.) • Diverting calls from a particular contact to another party.
Customizing Your Phone To send incoming calls from a particular contact directly to voice/video mail: 1. Tap > Features > Contact Directory. The Directory screen displays. 2. Tap the contact whose information you want to update, and then tap the Edit soft key. The Edit Contact screen displays.
User Guide for the Polycom VVX 1500 D Phone 3. Tap the Auto Reject field, and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled. 4. Tap the Save soft key. 5. Tap to return to the idle screen. Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party. Note You cannot transfer calls from endpoints that use the H.323 protocol. To divert incoming calls from a contact to a third party: 1.
Customizing Your Phone 2. Tap the contact for whom you want to transfer calls. The Edit Contact screen displays. 3. Tap the Divert Contact field, and then enter the number of the party to whom you want to divert the call. 4. Tap the Auto Divert field, and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled. 5. Tap the Save soft key. 6. Tap to return to the idle screen. System Customizations The following section details how your system administrator can customize your phone.
User Guide for the Polycom VVX 1500 D Phone Supporting Multiple Lines Your phone can support up to six different lines. Lines are assigned to the Line Keys on your phone. Typically, the top-most Line Key is reserved for the principal directory number (DN) of the phone. When the phone is idle, Line Keys can display the following icons. (For information on icons that display when the phone has a call, see Phone Icons on page 1-21.) Line Key Icon Displays for ... Registered, private lines.
Customizing Your Phone The following figure shows a phone set up with one phone line (1952). Since one Line Key is taken, there are five keys available that you can assign as Speed Dial Keys. In this example, five Speed Dial Keys are set up. The following figure shows a phone set up with six different phone lines (1952, 1953, 1954, 1955, 1956, and 1957). In this case, there are no available keys that you can assign as Speed Dial Keys.
User Guide for the Polycom VVX 1500 D Phone Supporting Multiple Line Keys Per Line Your system administrator can assign each phone line to a single Line Key, or to multiple Line Keys. Incoming and outgoing calls for a phone line will be distributed evenly across all Line Keys that are assigned to the phone line. For example, if you have two Line Keys set up as 1952, and you have an active call for 1952 on the first Line Key, an incoming call for 1952 will go to the second Line Key.
Customizing Your Phone The following figure shows a phone set up with two lines (1952 and 1953) that are each assigned to a Line Key, and a third line (1954) assigned to three Line Keys. There is one available key that is set up as a Speed Dial Key. Supporting Shared Lines Note Shared lines is an optional feature and may not be supported on your particular system. For more information, contact your system administrator. Note Call Forwarding is not available on shared lines.
User Guide for the Polycom VVX 1500 D Phone The following table shows the Line Key icons and status indicators that display for shared lines. Line Key Icon Shared Line Status Line Key Status Indicator Idle (No indicator) Active call Solid red Call or calls on hold Flashing red In the following figure, line 1952 is shared and line 1953 is private.
3 Using the Basic Features of Your Phone This chapter provides basic operating instructions for the Polycom VVX 1500 D phone. The topics include: • Handling Calls on page 3-2 • Placing Calls on page 3-6 • Placing Calls Using the H.
User Guide for the Polycom VVX 1500 D Phone Handling Calls At any time, only one active call can be in progress on your phone. The active call is the one that has audio or video associated with it. There may be multiple other calls on hold, or in an “Incoming call” or “Ringing” state. Your phone can handle a maximum of 24 concurrent calls. At most, your phone can handle one active call with 23 calls on hold, or 24 calls on hold.
Using the Basic Features of Your Phone The number of calls associated with a Line Key is indicated by a counter, , on the Line Key. A Line Key will either be green or blue: • Green—Indicates that the Line Key has an active call or an incoming call. A green Line Key is associated with the calls that currently display on the touch screen (active or inactive).
User Guide for the Polycom VVX 1500 D Phone The following figure shows the near site in the PIP, and the far site, together with call information, in the larger window in the center of the touch screen. You can tap the PIP to swap the windows the sites display in. When the near site displays in the window in the center of the touch screen, “Local camera” displays next to it. The following figure shows the near site in the window in the center of the touch screen and the far site in the PIP.
Using the Basic Features of Your Phone During a video call, you can tap the Video soft key or press to display soft keys that allow you to access video features. The Video soft key is only available when a video call is active. If you press during an audio-only call, the video soft keys will not display. During a video call, you can tap the Video soft key to display the following video soft keys: • Stop Video/Start Video—Starts and stops the transmission of near-site video.
User Guide for the Polycom VVX 1500 D Phone To display the site in the center of the touch screen and to access soft keys again, tap the touch screen outside of the PIP. (If you tap the PIP, you will just swap the windows the sites display in.) Note You don’t have to access the video soft keys to display video on the full screen. During a video call, tap the window in the center of the touch screen to display the site on the full screen.
Using the Basic Features of Your Phone During a call, you can alternate between handset, headset, or speakerphone modes by picking up the handset, or pressing or . For example, if you are using the handset, you can switch to headset mode by pressing , or switch to speakerphone mode by pressing . Your phone monitors the duration of all calls through a local call timer. You can view the call timer for the active call and for calls on hold.
User Guide for the Polycom VVX 1500 D Phone Placing Calls Using the Handset Dialing Numbers Using the Handset To dial a number using the handset: >> Do one of the following: — Pick up the handset, and then enter the phone number. Note Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits. If your phone does not automatically place the call after you enter a phone number, tap the Send soft key.
Using the Basic Features of Your Phone Dialing Numbers Using the Speakerphone To dial a number using the speakerphone: >> With the handset on-hook, do one of the following: — Tap the New Call soft key or the Line Key, or press to obtain a dial tone. Then, enter the phone number. Note Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits.
User Guide for the Polycom VVX 1500 D Phone Note Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits. If your phone does not automatically place the call after you enter a phone number, tap the Send soft key. or — Enter the phone number, tap the Dial soft key, and then press . Dialing URLs or IP Addresses Using the Headset To dial a URL or IP address using the headset: 1. Tap the New Call soft key or the Line Key to obtain a dial tone.
Using the Basic Features of Your Phone In the following figure, Speed Dial Keys are assigned to Lauren Gates, Jack Jones, Milton Stone, Teresa Swift, and Z Wong. or — From the idle screen, press the Up arrow key. From the Speed Dial Information screen, tap the contact. Note During a call, you cannot access the Speed Dial Information screen by pressing the Up arrow key.
User Guide for the Polycom VVX 1500 D Phone Placing Calls Using the H.323 Protocol Note Handling calls that use the H.323 protocol is an optional feature that your system administrator enables. Your system may not support it. For more information, contact your system administrator. If your phone supports the H.323 protocol, be aware of the following limitations: • You cannot forward or transfer H.323 calls. • You cannot set up forwarding for lines that just use the H.323 protocol.
Using the Basic Features of Your Phone For dual-protocol phones, the protocol displays next to all call IDs, including the call IDs for conference call participants and calls on hold. The following figure shows a SIP call placed to Jack Jones. When you place calls from call lists or directories, your phone will automatically choose the protocol to use based on the information in the call list or directory.
User Guide for the Polycom VVX 1500 D Phone Note Note If you don’t want to answer a call, or you want to delay answering a call, do the following: • To remove the incoming call window in the center of the touch screen, minimize it, and place it in the inactive call group (so you can still answer it, if you want), tap the Ignore soft key.
Using the Basic Features of Your Phone To answer a call using the handset: >> Pick up the handset. To answer a call using the speakerphone: Note If your speakerphone does not work, your system administrator may have disabled the speakerphone on your phone. Handle calls using a handset or headset instead. If your system administrator disables the speakerphone on your phone, “Handsfree mode disabled” appears on the touch screen after you press the SP PHONE key.
User Guide for the Polycom VVX 1500 D Phone • The call counter for the Line Key associated with the incoming call increments by one (showing the number of calls associated with the Line Key, including the incoming call). • Caller information for the incoming call displays in a window in the center of the touch screen, and the Line Key associated with the incoming call glows green.
Using the Basic Features of Your Phone Ending Calls To end a call: >> Do one of the following: — Tap the End Call soft key. — If you are in handset mode, replace the handset. — If you are in speakerphone mode, press — If you are in headset mode, press . . Redialing Numbers Redial a number by pressing , or accessing your placed calls list. To redial the last call placed from your phone: >> Press . A call to your last placed call is attempted.
User Guide for the Polycom VVX 1500 D Phone To redial a previously placed call: 1. Do one of the following: — Tap > Features > Call Lists > Placed Calls. or — From the idle screen, press the Right arrow key. The Placed Calls list displays. Note You can also place a call from the Missed Calls and Received Calls lists. To access the Missed Calls list, press the Down arrow key. To access the Received Calls list, press the Left arrow key. 2. Tap the call you want to dial, and then tap the Dial soft key.
Using the Basic Features of Your Phone The following figure shows a call with Joan Smith on hold. The hold icon, and the flashing red status indicator, display on the Line Key. Tap the Resume soft key, or press again, to retrieve the call. If you have more than one call on hold, tap the call you want to resume, and then tap the Resume soft key. If you tap the Line Key, the first call in the inactive call group for the Line Key will automatically resume.
User Guide for the Polycom VVX 1500 D Phone The following figure shows one active call and four calls on hold for Line Key 1952. To select a call on hold, tap the call on hold. New soft keys will display that apply to the selected call. To resume the call, tap the Resume soft key or press . If there are more than three calls on hold, tap or to display additional calls on hold. You can also press the Right arrow key or the Left arrow key to select a call on hold.
Using the Basic Features of Your Phone During a conference, you have access to the conference management feature. This feature allows you to manage each participant in the conference call. You can mute, hold, and remove individual participants, as well as choose the conference participant with whom to exchange video. For more information, see Managing Conference Call Participants on page 3-24.
User Guide for the Polycom VVX 1500 D Phone To set up a conference call using the Conference soft key or key: 1. Call the first party. See Placing Calls on page 3-6. 2. Tap the Conference soft key or press to create a new call. The active call is placed on hold. The Conference with: screen displays. 3. Call the second party. See Placing Calls on page 3-6. 4. When the second party answers, tap the Conference soft key or press again to join all parties in the conference.
Using the Basic Features of Your Phone To set up a conference call with an active call and a call on hold: Note You can only set up a conference with an active call and a call on hold if you only have one call on hold. If you have more than one call on hold, you have to set up a conference using the Conference key or soft key. >> If you have an active call and a call on hold (either on the same Line Key or a different Line Key), tap the Join soft key. The Conference screen displays.
User Guide for the Polycom VVX 1500 D Phone To place a conference call on hold: >> During a conference call, tap the Hold soft key. The other participants in the conference call are placed on hold. The Conference window is minimized and placed in the inactive call group. To resume the conference call, tap the Resume soft key. To end the conference call and place all other conference call participants on hold, tap the Split soft key.
Using the Basic Features of Your Phone • Obtain information about a participant. • Choose the participant with whom to exchange video. To manage a participant, tap the window of the participant you want to manage. The soft keys update to show Far Mute, Hold, Remove, Information, and Back. The following figure shows the soft keys that display when you manage a conference call participant.
User Guide for the Polycom VVX 1500 D Phone — Hold—Places a selected conference participant on hold. The held party cannot hear any participant, and no participant can hear the held party. — Remove—Removes the selected conference participant from the conference, ends the conference call, and creates an active call between you and the other participant. — Information—Provides additional information about the selected conference participant.
Using the Basic Features of Your Phone Handling Video During Conference Calls During a conference call that includes a video endpoint, you can tap the Video soft key (if you aren’t managing a conference participant) or press to display soft keys that allow you to start and stop near-site video, display video on the full screen, or swap the windows that near-site and far-site video display in. For more information, see Handling Video Calls on page 3-3. Transferring Calls Note You cannot transfer H.
User Guide for the Polycom VVX 1500 D Phone To perform a consultative transfer: 1. During a call, tap the Transfer soft key or press placed on hold. . The active call is The Transfer to: screen displays. 2. Place a call to the party to whom you want to transfer the call. See Placing Calls on page 3-6. 3. When you hear the ring-back sound, tap the Transfer soft key or press .
Using the Basic Features of Your Phone Performing a Blind Transfer When you use a blind transfer, you transfer a call without speaking to the party to whom you are transferring the call. The call is automatically transferred as soon as you dial the party’s number. To perform a blind transfer: 1. During a call, tap the Transfer soft key or press . The Transfer to: screen displays, with the Blind soft key.
User Guide for the Polycom VVX 1500 D Phone 2. Tap the Blind soft key. The Blind transfer to: screen displays. 3. Place a call to the party to whom you want to transfer the call. See Placing Calls on page 3-6. If you want to cancel the transfer (before the call is placed), and return to the original call, press the Cancel soft key. The call automatically transfers to the party you specified. Forwarding Calls Note Your company’s settings may override this feature.
Using the Basic Features of Your Phone Forwarding Calls Statically You can set up your phone to forward all calls to another number. To forward all incoming calls to another party: 1. Do one of the following: — Tap > Features > Forward. or — From the idle screen, tap the Forward soft key. If your phone is set up with a single line, the Forwarding Type Select screen displays.
User Guide for the Polycom VVX 1500 D Phone If your phone is set up with multiple lines, the Line Select screen displays. Tap the line for which you want to forward calls. The Forwarding Type Select screen displays. 2. Tap the forwarding type you want. The options are: — Always—To forward all incoming calls. — No Answer—To forward all unanswered incoming calls. — Busy—To forward calls that arrive when you are already in a call. 3.
Using the Basic Features of Your Phone 4. Tap the Enable soft key to confirm call forwarding. If you chose to always forward calls, the Line Key displays the forwarding icon, , to indicate that the Always forwarding type is enabled. If you enabled the Busy or No Answer forwarding type, the Line Key icon does not change. The following figure shows Line 1952 with the Always forwarding type enabled. To disable call forwarding: 1. Do one of the following: — Tap > Features > Forward.
User Guide for the Polycom VVX 1500 D Phone If your phone is set up with a single line, The Forwarding Type Select screen displays. If your phone is set up with multiple lines, the Line Select screen displays. Tap the line for which you want to disable call forwarding. The Forwarding Type Select screen displays. 2. Tap the forwarding type you want to change, and then tap the Disable soft key.
Using the Basic Features of Your Phone Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings. To forward an incoming call to another party: 1. While your phone rings, tap the Forward soft key. 2. Enter the phone number to forward the incoming call to. Your phone displays the last number you forwarded calls to (either statically or dynamically). 3. Tap the Forward soft key. The incoming call is forwarded to the other party.
User Guide for the Polycom VVX 1500 D Phone The following figure shows the Do Not Disturb icon on the status bar and on the Line Key. Calls you receive while Do Not Disturb is enabled are logged in your Missed Calls list (see Using Call Lists on page 2-43). If you have chosen to forward your calls to another number, calls will be sent to that number if you enable the Do Not Disturb feature. To disable Do Not Disturb, tap or press .
Using the Basic Features of Your Phone To enable Do Not Disturb for a particular line: 1. Press . The Line Select screen displays. Note You can automatically enable or disable Do Not Disturb for all lines. To automatically enable Do Not Disturb for all lines, tap the Set All soft key. To automatically disable the feature for all lines, tap the Clear All soft key. After you tap the Set All or Clear All soft key, the idle screen displays.
User Guide for the Polycom VVX 1500 D Phone 2. Tap the line for which you want to apply Do Not Disturb. The Do Not Disturb screen displays. 3. Tap the Enable soft key. The Do Not Disturb icon, selected. , displays on each Line Key for the line you The following figure shows Do Not Disturb enabled for one line only.
Using the Basic Features of Your Phone To disable Do Not Disturb for a particular line: 1. Tap or press . The Line Select screen displays. Note You can automatically enable or disable Do Not Disturb for all lines. To automatically enable Do Not Disturb for all lines, tap the Set All soft key. To automatically disable the feature for all lines, tap the Clear All soft key. After you tap the Set All or Clear All soft key, the idle screen displays.
User Guide for the Polycom VVX 1500 D Phone 2. Tap the line for which you want to disable Do Not Disturb. The Do Not Disturb screen displays. 3. Tap the Disable soft key. Managing Speed Dial Keys You can associate contacts with Speed Dial Keys for single touch dialing of frequently used numbers. Speed Dial Keys display 3 - 40 .
Using the Basic Features of Your Phone The following figure shows a phone with two Line Keys (1951 and 1952), and four Speed Dial Keys (assigned to Lauren Gates, Jack Jones, Milton Stone, and Teresa Swift). When a new entry is added to the Contact Directory, it is automatically assigned a speed dial index number, as well as the next available position under the Line Key(s). The phone populates all available positions with the contacts that have the lowest speed dial index numbers.
User Guide for the Polycom VVX 1500 D Phone Adding Speed Dial Keys Each time you add a contact to your Contact Directory, a speed dial index number is automatically assigned to the contact. If a position is available under the Line Key(s), the contact is automatically assigned to it, and you can place a call to the contact by tapping the Speed Dial Key. To assign a new Speed Dial Key: 1. Tap > Features > Contact Directory. 2. Tap the Add soft key. 3.
Using the Basic Features of Your Phone To update a speed dial index for an existing contact: 1. Tap > Features > Contact Directory. 2. Tap the contact whose speed dial index you want to update, and then tap the Edit soft key. The Edit Contact screen displays. 3. Tap the Speed Dial Index field, and then enter or update the speed dial index number. The speed dial index can be any value between the next available index value and a maximum value of 9999. 4. Tap the Save soft key. 5.
User Guide for the Polycom VVX 1500 D Phone Accessing Voice and Video Mail Note Voice and video mail is an optional feature that your system administrator sets up. Your system may not support it. For more information, contact your system administrator. Screen options may vary with your application. Voice/video mail may be accessible with a single key press. Contact your system administrator about this option. You can access voice and video mail messages from your phone.
Using the Basic Features of Your Phone The Messages screen displays. (If multiple lines are set up on your phone, the Line Select screen displays instead, and you have to tap the line for which to listen to messages. Then, the Messages screen displays.) 2. To access your mail, tap the Connect soft key, and then follow the voice or visual prompts on the screen. To clear the message counters, tap the Clear soft key. 3. Tap to return to the idle screen.
User Guide for the Polycom VVX 1500 D Phone 3 - 46
4 Using the Advanced Features of Your Phone This chapter shows you how to use the advanced features of the Polycom VVX 1500 D phone. The topics include: • Using Instant Messaging on page 4-1 • Using Buddy Lists on page 4-6 • Using the Busy Lamp Field on page 4-16 • Recording Calls and Conferences on page 4-17 • Playing Back Recorded Calls on page 4-23 • Using the Browser on page 4-30 • Restarting Your Phone on page 4-33 To customize your phone, refer to Customizing Your Phone on page 2-1.
User Guide for the Polycom VVX 1500 D Phone Your phone may indicate instant messages by the following: • An icon, , on the status bar. The icon has a counter indicating the number of unviewed messages you have. • An icon, , next to the Line Key. • A fast flashing LED indicator. • An audible alert (if your phone is on-hook). Reading and Managing Instant Messages Messages display in the order they are received (the first message received displays first).
Using the Advanced Features of Your Phone The Instant Messages screen displays. (If multiple lines are configured on your phone, the Line Select screen displays instead, and you have to select the line to retrieve messages from. Then, the Instant Messages screen displays.) 2. From the Instant Messages screen, you can do the following: — Tap the Next or Previous soft key to view a specific message. The first message received displays first.
User Guide for the Polycom VVX 1500 D Phone To send an instant message: Note Screen options may vary with your application. Instant messaging may be accessible with a single key press. Contact your system administrator about this option. 1. Do one of the following: — Tap — Tap — Press > Instant Messages. > Features > Messages > Instant Messages. , and then tap Instant Messages. The Instant Messages screen displays.
Using the Advanced Features of Your Phone 2. Tap the New soft key, enter the phone number, URL, or IP address to send the message to, and then tap the Ok soft key. The phone number, URL, or IP address you entered displays on the screen. 3. Do one of the following: — To choose a pre-scripted message, tap the Select soft key. From the Message Select screen, tap the message you want. or — To compose a custom message, tap the Edit soft key, and then enter your message.
User Guide for the Polycom VVX 1500 D Phone Using Buddy Lists Note Monitoring the status (presence) of contacts is an optional feature that your system administrator enables. Your system may not support it. For more information, contact your system administrator. A buddy list is a list of users/devices whose status, or “presence,” you can monitor.
Using the Advanced Features of Your Phone The My Status screen displays. 2. Tap the status you want, and then tap the Select soft key. This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb. 3. Tap to return to the idle screen. The status you selected displays on the status bar (unless you selected Online).
User Guide for the Polycom VVX 1500 D Phone The following figure shows what the touch screen looks like when you assign a presence status (in this case, “Busy”). If you assign the status “Online” (the default status), the presence status does not display on the screen. Managing Buddies Manage your buddies by selecting the contacts whose presence you want to monitor. These contacts form your buddy list. You add contacts to your buddy list from your local Contact Directory.
Using the Advanced Features of Your Phone Updating Your Buddy List Update your buddy list by updating the contacts in your local Contact Directory. To update your buddy list: 1. Tap > Features > Contact Directory. The Directory screen displays.
User Guide for the Polycom VVX 1500 D Phone 2. Tap the contact you want to monitor or stop monitoring, and then tap the Edit soft key. The Edit Contact screen displays. 3. Tap the Watch Buddy field, and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled or Disabled. When Watch Buddy is enabled, the contact is added to your buddy list and you can monitor the contact’s status.
Using the Advanced Features of Your Phone Blocking and Unblocking Contacts from Viewing Your Status Block a contact in your Contact Directory if you don’t want the contact to view your status. If you unblock a contact, the contact can add you to their buddy list and view your status. Note To view a list of contacts that can and cannot monitor your status, do the following: • To view contacts that cannot view your status, press the Menu key, and then tap Features > Presence > Blocked List.
User Guide for the Polycom VVX 1500 D Phone 2. Tap the contact you want to block or unblock. The Edit Contact screen displays. 3. Tap Block Buddy, and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled or Disabled. When Block Buddy is enabled, the contact cannot watch your status. The contact will display in your Blocked List. When Block Buddy is disabled, the contact can watch your status. The contact will display in your Watcher List. The default for Block Buddy is Disabled.
Using the Advanced Features of Your Phone Monitoring Buddies You can monitor the status of all the contacts in your buddy list from the idle screen (if your buddy has a Speed Dial Key), or from the Buddy Status list. Monitoring Buddies from the Idle Screen Your phone automatically assigns a buddy to a Speed Dial Key (if one is available). The Speed Dial Key displays an icon and status indicator (a vertical bar on the far-right of the key) that indicate the buddy’s status.
User Guide for the Polycom VVX 1500 D Phone Monitoring Buddies from the Buddy List If you can’t monitor all your buddies from the idle screen (because you have more buddies than available Speed Dial Keys), use the Buddy Status list. To monitor a contact in your buddy list: >> Do one of the following: — Tap the Buddies soft key. or — Tap > Features > Presence > Buddy Status. The Buddy Status screen displays, listing the status of all your buddies.
Using the Advanced Features of Your Phone Any contact you add through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger. Any contact you add as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list. You can access your Privacy List on the phone to allow or disallow your contacts from monitoring your presence. To view and change your presence, see Updating Your Presence Settings on page 4-6.
User Guide for the Polycom VVX 1500 D Phone Using the Busy Lamp Field Note Busy Lamp Field (BLF) is an optional feature that your system administrator sets up. Your system may not support it. The BLF feature allows you to monitor a line on another phone so you can tell if the other line is idle or busy (has an active call). The lines you can monitor display under your phone’s Line Key(s). The number of lines you can monitor is determined by the number of lines your phones has.
Using the Advanced Features of Your Phone Recording Calls and Conferences Note Recording calls is an optional feature that your system may not support. For more information, contact your system administrator. When you record a video call, your phone will only record the audio component. For a list of supported USB devices to record phone audio, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones, at http://www.polycom.
User Guide for the Polycom VVX 1500 D Phone The Record soft key controls recording and is available: • When there are one or more calls connected to your phone (you may need to tap the More soft key to see it) • During an active call • When calls are on hold • During a consultative transfer or conference call The Record soft key is not available: • When there are no connected calls on your phone • When you place a new call (to transfer or to conference) • When the phone prompts you to answer a
Using the Advanced Features of Your Phone Your conversations with parties A, B, and C are all recorded in the same .wav file as follows: If you record, or attempt to record, a call, the following messages may appear on your screen: • If there is insufficient free space on the USB device when you tap the Start soft key, recording does not start and the following message displays: “USB device is full. Recording cancelled.
User Guide for the Polycom VVX 1500 D Phone Note You may be required by federal, state, and/or local laws to notify some or all called parties when you record calls (either one-party or all-party consent). You can find specific information about US state requirements at http://www.rcfp.org/taping/. Telephone call recording regulations in other countries vary widely. Polycom recommends checking with the local government’s telecommunications authority and government legal agencies.
Using the Advanced Features of Your Phone 2. To start recording, tap the Start soft key. “*R*” displays on the status bar while the phone records. To access the top-level soft keys (for example, Hold, End Call, Transfer, and Conference), tap the Back soft key. To access the Stop and Pause soft keys again, tap the Record soft key. 3. To stop recording, do one of the following: — Tap the Stop soft key. Then, tap the Back soft key to access the top-level soft keys.
User Guide for the Polycom VVX 1500 D Phone Pausing and Resuming Recording You can pause recording by tapping the Pause soft key. When you tap the Resume soft key, recording continues within the same .wav file. To pause a recording: >> Tap the Pause soft key. “*P*” displays on the status bar when you pause recording.
Using the Advanced Features of Your Phone To resume a recording: >> Tap the Resume soft key. “*R*” displays on the status bar when you restart recording. Playing Back Recorded Calls Note Call Playback is an optional feature and may not be supported on your particular system. For more information, see your system administrator. If the Call Recording and Playback feature is available, and a removable USB device is connected to your phone, you can play back calls that you recorded on your phone.
User Guide for the Polycom VVX 1500 D Phone Playback stops if you tap the Stop soft key, or press the Left arrow key, , or , . If the handset is off-hook when you tap the Play soft key, you will hear audio through the handset. If the handset is on-hook when you tap the Play soft key, you will hear audio through the speaker. If you lift the handset while you listen through the speaker, you will hear the audio through the handset. You cannot open a .
Using the Advanced Features of Your Phone Browsing Recorded Calls To browse the recorded files: 1. Do one of the following: — Tap > Browse Recordings. or — Tap > Features > Removable Storage Media > Browse Recordings. The Browse Recordings screen displays. 2. Tap the recording you want to rename, delete, or play back. You can rename, delete, or play back the selected .wav file by tapping the Rename, Delete, or Open soft keys. 3. Tap to return to the idle screen.
User Guide for the Polycom VVX 1500 D Phone Playing Back Recorded Calls To play back a recorded call: 1. Do one of the following: — Tap > Browse Recordings. or — Tap > Features > Removable Storage Media > Browse Recordings. The Browse Recordings screen displays.
Using the Advanced Features of Your Phone 2. Tap the file you want to play back, and then tap the Open soft key. The filename you selected displays. The length of the file (in hours, minutes, and seconds) and the size of the file also display. 3. Tap the Play soft key. “Playing” displays on the screen. The position indicator (in hours, minutes, and seconds) above the progress bar changes as the file plays back in real time.
User Guide for the Polycom VVX 1500 D Phone While the recording plays, you can do the following: — To pause the playback, tap the Pause soft key. “Paused” displays below the position indicator. To resume the playback, tap the Resume soft key. “Playing” displays below the position indicator. — To stop playing back the file and return to the Browse Recordings screen, tap the Exit soft key. 4. Tap to return to the idle screen.
Using the Advanced Features of Your Phone — If you were listening to the file with the speakerphone, tap , and then tap the Answer soft key. When the call ends, the idle screen displays. To answer a call using the handset: >> Do one of the following: — If you were listening to the file with the speakerphone or a headset, lift the handset. — If you were listening to the file through the handset, hang up the handset, and then pick it up again.
User Guide for the Polycom VVX 1500 D Phone Using the Browser Note Using the Browser is an optional feature that your system may not support. For more information, contact your system administrator. If the Browser uses over 30MB of memory and either the amount of free memory on the phone is below 6MB or the real time is between 1 A.M. and 5 A.M, the Browser will restart. Once the Browser has restarted, the last Web page you viewed displays. Your phone can display a Web page on the idle screen.
Using the Advanced Features of Your Phone Tap this soft key... To do this... Access the four arrow soft keys (see the next row) so you can move the Web page up, down, or to the side. (You can also tap this soft key to hide the four arrow keys.) Move the web page up, down, or to the side. To move the Web page, tap an arrow soft key to move the Web page in the corresponding direction. (To display or hide the arrow soft keys, tap .) Return to the idle screen.
User Guide for the Polycom VVX 1500 D Phone • Editing soft keys—allow you to enter information in text boxes. To display the editing soft keys, tap a text box in the main Web Browser. Tap this soft key... or To do this... Toggle between number, lowercase, or uppercase mode. Tap the soft key one or more times to select the mode you want. or or Toggle between different character encodings. Tap the soft key one or more times to select the encoding you want.
Using the Advanced Features of Your Phone Restarting Your Phone Periodically, you may need to restart your phone so the phone can accept a new configuration. Note If your phone malfunctions, you may be able to restore normal operation without restarting it. Before you restart your phone, contact your system administrator. Call lists are automatically cleared when you restart the phone. To restart the phone: 1. Tap > Settings > Basic > Restart Phone. The Restart Phone screen displays.
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5 Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom VVX 1500 D phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.
User Guide for the Polycom VVX 1500 D Phone Troubleshooting Power and Startup Issues Symptom Problem Corrective Action There are power issues. The phone has no power. • Verify that no lights appear on the phone when it is powered up. • Check if the phone is properly plugged into a functional AC outlet, if applicable. • Make sure that the phone isn't plugged into a plug controlled by a light switch that is off.
Troubleshooting Your Phone Troubleshooting Access Issues Symptom Problem Corrective Action There is no response when you press a feature key. The phone is not in an active state. • Press the keys more slowly. • Check with your system administrator to see if the key has been mapped to a different function or is disabled. • Place a call to the phone to check that inbound call display and ringing is normal.
User Guide for the Polycom VVX 1500 D Phone Troubleshooting Call Issues Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the phone. • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). • If using Power over Ethernet (PoE), have your system administrator check that the switch is supplying power to the phone.
Troubleshooting Your Phone Symptom Problem Corrective Action “Service Unavailable” appears on the graphic display. The user tapped the New Call soft key, dialed a number with the handset on-hook, or attempted to make a call from the contact directory when the phone was not registered. Check with your system administrator to see when your phone will be registered. You cannot place a call. The call was placed using the incorrect protocol.
User Guide for the Polycom VVX 1500 D Phone Troubleshooting Display Issues Symptom Problem Corrective Action There is no display. Power is not correctly applied to the phone. • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). • If using Power over Ethernet (PoE), have your system administrator check that the switch is supplying power to the phone.
Troubleshooting Your Phone Troubleshooting Audio Issues Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct. • Ensure the headset is plugged into the jack marked Headset on the back of the phone. For more information, see Connecting an Optional Headset on page 1-8. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted. If the amplifier uses batteries, check that they are fully charged.
User Guide for the Polycom VVX 1500 D Phone Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, and LCD display. See your system administrator for instructions on how to perform these tests.
Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide for the Polycom VVX 1500 D Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
User Guide for the Polycom VVX 1500 D Phone Safety and Compliance (continued) WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. This product is rated 48Vdc, 0.375A.
Index Numerics 3.
User Guide for the Polycom VVX 1500 D Phone Contact Directory about 2–46 adding contacts to 2–49, 2–53 calling from 2–62 deleting contacts from 2–61 searching for contacts in 2–55 updating contacts in 2–58 viewing contacts in 2–46 contacts adding to local directory 2–49, 2–53 calling 2–62, 2–63 deleting 2–61 saving from Corporate Directory 2–55 searching for 2–55, 2–57 setting unique ring tones for 2–23 updating 2–58 viewing 2–46, 2–48 Corporate Directory about 2–46 calling from 2–63 saving contacts to loc
Index Line Key icons 2–68 Line Key status indicators 1–20, 4–16 Line Keys, about 1–20 lines, multiple 2–68 local camera view mode 2–34 local directory.
User Guide for the Polycom VVX 1500 D Phone S screen saver, setting up 2–10 screen saver, stopping or disabling 2–13 screen, adjusting 1–12 screen, cleaning 1–29 Select key, about 1–16 Select Video soft key 3–25 shared lines about 2–71 and forwarding calls 2–71 and the H.
End-User License Agreement for Polycom® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by Polycom, Inc. in the rest of the world (collectively, “Polycom”).
2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printed materials, and any copies of the Software Product are owned by Polycom or its suppliers. The Software Product is protected by copyright laws and international treaty provisions.
refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. 6.2 Warranties Exclusive.
not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law.
