Don't forget to mail in yourOwnerRegistration Card! Polycom, Inc., 1565 Barber Lane, Milpitas, CA95035 Telephone 408.526.9000 or toll-free 1.800.POLYCOM Facsimile 408.526.9100 Internet www.polycom.com SoundPoint ® Pro Model SE-225 Installation Instructions and User’s Guide Polycom ®, SoundPoint ® Pro, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. ©2000 Polycom, Inc. All Rights Reserved.
IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, the following safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons. 1. Read and understand all instructions. 14. Operate using only the power source indicated on the console label. 15. Do not allow anything to rest on the power cord. Do not place the unit where the cord might be abused by pets, children, or foot traffic. 16. Do not overload wall outlets or extension cords.
TABLE OF CONTENTS SAFETYINSTRUCTIONS...............................................................ii Chapter 1 INTRODUCTION AND INSTALLATION ........................1–1 INTRODUCTION..........................................................................1–2 UNPACKING ................................................................................1–3 INSTALLATION...........................................................................1–3 Preparing for Installation ......................................
ACCESSING, USING, AND PROGRAMMING DIRECTORIES..............................................2–7 Navigating the Directories........................................................2–7 Directory Structure ..................................................................2–8 SoundPoint Directory Descriptions and Overview..................2–8 SPEED DIALDIRECTORY........................................................2–10 Entering the Speed Dial Directory (List)...............................
SOUNDPOINT® PRO INTRODUCTION AND INSTALLATION Chapter 1 SoundPoint Pro Professional Conference Phone User’s Guide SoundPoint Pro Professional Conference Phone Introduction and Installation viii 1 –1
INTRODUCTION UNPACKING Thank you for selecting SoundPoint® Pro—clearly the best choice in professional office communications. SoundPoint Pro is designed to give you unparalleled conferencing quality, combined with the convenience of an integrated headset interface, all in a fullfeatured, portable desktop unit. The following items are included in your SoundPoint Pro. Check the list before installation to assure that all items are accounted for.
Line Interface Module (LIM) Setup 2 The Line Interface Module (LIM) provides the convenience of a single cable to your two-line phone, reducing clutter and improving mobility for conferencing. However, if your two lines share the same telephone jack, the phone line and power can be connected directly to the console. See your options in the following section, “Installing the Phone”.
KEYS AND OPERATIONAL FEATURES Handset Connection Headset Connection Astandard 2.5mm headset jack is located at the right front of the console. No amplifier is required for headsets with a 2.5mm stereo interface plug. Headsets that connect to a handset port require their own audio amplifier installed according to directions from the manufacturer. IMPORTANT: The HEADSETactivation key will not work with headsets that connect to the handset port. Note: Headsets may be purchased separately.
VISUAL INDICATORS SOUNDPOINT® PRO OPERATION Chapter 2 *Message waiting supported for FSK protocol and most analog PBXs.
MAKING CALLS, ANSWERING CALLS, HANGING UP The green LED on the LINE key indicates that it is in use. Tips for Using the Line Keys IMPORTANT: As a rule, once a line is activated it must be placed on Hold prior to activating another line key or the line will be disconnected. 1. When a LINE key is pressed, that line becomes active and any other active lines are disconnected unless placed on Hold prior to pressing the LINE key. 2.
SPEAKER MODE HEADSET MODE SoundPoint Pro Model SE-225 has two microphones. An additional rear microphone can be activated from the keypad to maximize microphone coverage for group conferences. When it is not activated, SoundPoint Pro is optimized for individual use with the front microphone. Pressing the HEADSET key on the console activates Headset Mode. The ▲▼ keys control headset volume. When using Speaker Mode individually, turning off the rear microphone reduces background noise.
Operation 4-Way Volume Control Establishing a Conference Call Handset, Headset, Speaker Pressing the CONF key when more than one line is active establishes a conference in any mode—Speaker, Handset, or Headset. Pressing CONF takes callers off Hold and brings them into the conference. Press the ▲▼ keys at any time during a call to adjust volume. SoundPoint Pro will maintain the same volume for future calls until changed. Example: Setting Up a 3-Way Conference Call (Outbound Calls) Dial Tone 1.
Directory Structure and Descriptions Adiagram of the Directory Structure is shown below. Acquaint yourself with this structure to make navigating easier. The following instructions will guide you through each of the Menu Options in the Directory Structure. Speed Dial Listing Lists telephone numbers and names of contacts you program and store in your phone. Outgoing Call History Dials any number in the history when the SPEED DIAL key is pressed.
Speed Dial Directory Entering the Speed Dial Listing The available priority tags, with 1 being the highest priority, will be listed on the bottom line of the LCD. Use the ▲▼ keys to move the blinking cursor over the priority “tag” you wish to assign, or select “N” for No Tag, then press SELECT. Press SELECT to view the Main Menu Directory options. The Speed Dial Directory is the first menu option.
Speed Dial Entry Quick LocatorFeature While in the Speed Dial List, use the telephone keypad to spell out the first few letters for the entry you wish to locate (e.g., to locate Allen, press 2-5-5-3-6). SoundPoint Pro will display the first match in the directory as each key is pressed until the desired entry is located. If no matching entry is found the display will read NO MATCH FOUND.
Viewing Incoming Call History Entries Exporting Entries to the Speed Dial List Up to 99 Incoming Call History entries can be stored. The entries are numbered 1 to 99 from most to least recently received. If you subscribe to Caller ID service, the default display shows the name and phone number of the caller along with other useful information. Phone numbers and names in the Incoming Call History list can be exported to the Speed Dial List as Speed Dial entries.
Outgoing Call History Directory The Outgoing Call History Directory is a record of all calls dialed from the Speed Dial List, the Incoming Call History List, via redial, or dialed manually. The information stored in each entry reflects the source from which it was dialed. If dialed from the Speed Dial List, for example, the entry can contain a phone number and name. If dialed manually, the entry will record only a phone number.
Setting Ring Type forEach Line Line Settings Directory SoundPoint Pro has 5 different ring types available for each line. The Line Settings Directory allows you to view status of—and program options for—a variety of line configuration settings, including: ▼ ▼ ▼ ▼ ▼ ▼ ▼ Setting Ring Volume for each Line Setting Ring Type for each Line While viewing a line settings status, press SELECT to view the line setting options for that line.
Enabling orDisabling CallerID for Each Line System Settings Directory While viewing a line settings status, press SELECT to view the line settings options for that line. Scroll ▼ to EDITCALLER ID? Line 2 of the display will show the current Caller ID status for that line. Press SELECT again.
Setting Repetitive Redial Parameters Repetitive Redial automatically redials a telephone number that is either busy or is not being answered. SoundPoint Pro allows you to configure the number of redial attempts, up to 15, and the duration time between attempts, up to 90 seconds, when repetitive redial is activated. (Note: Upper limits are set by telephony standards). When programming Auto-Formatting, be sure to select your dialing plan according to the specific requirements for your area.
SOUNDPOINT® PRO TROUBLESHOOTING Restoring Default Flash Timing Enter the System Settings Directory then scroll ▼ until you see EDITFLASH TIME? Press SELECT. Scroll ▲ until you see RESTORE DEFAULT FLASH TIME? Press SELECT. Chapter 3 Restoring System Factory Default Settings All factory system settings can be restored at the same time. Make sure you wish to restore ALLfactory system settings before proceeding with this feature.
TROUBLESHOOTING Blank Display ▼ Troubleshooting will help you overcome difficulties that occur during installation and normal use. Check that the power adapter is plugged into a working outlet, and the power plug is securely plugged into the console. Physical Damage No Dial Tone ▼ Check the connections of the telephone lines to the LIM, and make sure that the connections are secure at both the wall jack, and on the LIM.
SOUNDPOINT® PRO REGULATIONS AND WARRANTY Chapter 4 SoundPoint Pro Professional Conference Phone Troubleshooting SoundPoint Pro Professional Conference Phone Regulations and Warranty 3 –4 4 –1
U.S. Regulatory Information advance. But if advance notice is not practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC. Radio/TV Interference Equipment with electronic push-key dials generates and uses radio frequency energy, and if not installed and used properly, may cause interference to radio and television reception.
Canadian Department of Communications Notice Notice: The Canadian Department of Communications (DOC) label identifies certified equipment. This certification means that the equipment meets certain telecommunication network protective, operational, and safety requirements. The department does not guarantee the equipment will operate to the userís satisfaction. Before installing this equipment make sure you are permitted to connect it to the facilities of the local telecommunications company.
SOUNDPOINT® PRO ADDITIONAL INFORMATION Appendix SoundPoint Pro Professional Conference Phone Regulations and Warranty SoundPoint Pro Professional Conference Phone Appendix 4 –6 A –1
Headset Types HEADSETS About Headsets There are three basic types of headsets: If you use the phone frequently or for extended periods of time, headsets can make your life much easier. Headsets, like speakerphones or conference phones, allow you to use your hands while talking on the telephone. One advantage headsets have over speakerphones and conference phones is the added dimensions of privacy and decreased office noise. Headsets, like handsets, allow only half of a conversation to be overheard.
Durability Make sure you choose a headset durable enough to withstand a fair amount of wear and tear. Headsets should stand up to twisting and stretching, and in home offices, to family use. Cleanability Headsets with removable microphone covers, ear cushions, and voice tubes allow for easy cleaning or, if necessary, replacement. If you foresee using a headset extensively , look for one that is easy to keep clean. Warranty If your headset breaks, you will want to get it replaced.
